Anonymous User
February 7, 2025
An extremely unpleasant and poor hot spring hotel experience
1. Poor communication: When I called to inquire whether dinner was provided, what the price was, I was asked to add the butler on WeChat, but after adding, my call was not accepted. I called many times and was even hung up on a few times. It took a long time to get verified. The reply I got was that there were too many customers and they were too busy to handle it.
2. Loud noise in the room: The noise in the room is obvious, and you can always feel the sound of machines running. It is speculated that it may be the noise of the air conditioner outdoor unit or the boiler water. And there is a chimney right outside the window.
3. The view of the room is seriously inconsistent with the view of the room booked on Ctrip. There is no mountain view outside the window except a chimney and other buildings, but the picture shows an open mountain view.
3. The hot spring changing room environment is poor: The hot spring changing room is dirty and messy, with water all over the floor. It is very slippery and I almost slipped. There is a huge safety hazard. Used slippers and towels were piled up randomly, with no one managing or cleaning them up.
4. Unreasonable hot spring water temperature: Many customers reported that the water temperature in the men's section was too low, and they felt like they would get sick from the cold, and it was impossible to soak properly; the water temperature in the women's section was too high, and it was too hot to enter the pool. The water temperature of the shower in the hot spring section is also on the low side. Although the store said it was making adjustments, it ultimately failed to resolve the issue, resulting in me not being able to soak in the hot spring at all. We came here for the hot springs, but we couldn't take a bath in them, which was really disappointing.
5. Poor projection TV experience: The room was equipped with a projection TV. After turning it on, it prompted that the software was incomplete and needed to be initialized to download a large amount of content. I waited for about ten minutes. After that, the live TV function could not be turned on, and many other video movies required additional payment of 14.9 yuan per day.
6. The dinner ingredients were not fresh: The dinner was a set meal, but the fried shrimps and the longan and ginseng fruit were not very fresh and a bit rotten.
7. I got up at 7 o'clock in the morning and wanted to take a hot bath, but the water temperature couldn't go up and was always lukewarm. With this water temperature, it is impossible to take a bath in the middle of winter.
8. Breakfast is a buffet with about ten main dishes in total. Moreover, it was around 8 o'clock and the guests had arrived, but the employees had not finished their breakfast yet, and the guests could not officially eat until 8:30.
8. The price does not match the quality: The price of this hotel is seriously mismatched with its quality, and the rating is suspected to be fake. It can't be called a high-end B&B at all, and it's not even as good as a three-star hotel, but the price per night is around nine hundred.
9. Difficulty in cancellation: I had booked a hotel, but wanted to cancel it five days in advance due to route deviation. When I negotiated with the hotel, I was refused, which made me feel like I was being ripped off. Although Ctrip clearly states that cancellations are not possible, this way of doing business is really unsatisfactory.
In summary, apart from the appearance, there are big problems in every aspect of the hotel. It is not a 4-diamond hotel in terms of accommodation, entertainment, hot springs, and dining. With so many problems, we didn't have a bad heart. Considering that the price is a bit more expensive during the Chinese New Year, we only asked for a 4.2% discount per night, but the store only gave us a 30% discount. In the end, Ctrip made up the corresponding amount. Ctrip is trustworthy and we are not afraid of encountering a black shop.
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