Because I saw that the toiletries are from Herborist, I booked a hotel at 408 for one night in Shenyang. I don’t think it’s particularly cheap, but I really think it’s not worth it.
Environment: The colored areas of the carpet have turned white after being washed, and the areas without color are dark. The elevator buttons are loose. The internal facilities cannot be described as old.
Service: A child was given a small gift at the front desk and then entered the room. It did not match the picture, as I thought, but the air conditioner did not work. The following is the content of my communication on the phone. I am definitely not making up lies.
Me: "The 701 air conditioner is not blowing out air. Please ask someone to check it out."
Girl at the front desk: "Turn it to about 27 degrees and you should feel the wind after a while."
Me: "I feel like there's no wind for a while. Please send someone to take a look."
Girl at the front desk: "I'll find someone to look at it later."
I arrived at 9:30 pm after a long journey and the kids hadn’t eaten yet. We were going out to eat, so I asked
Me: "How long does it take for people to come and see us? What time is it?" (I mean if it's a long time, I'll go eat first)
Girl at the front desk: "In a moment"
Me: "How long and how many minutes will it take?"
Girl at the front desk: "I can't be sure about this. The doorman went to patrol the building. If I can't go now, I have to wait until he finishes patrolling."
Me (speechless): "That means I'm not sure when he will finish his inspection. Do I have to wait at twelve o'clock?"
Girl at the front desk: "I just can't go there now. How about I get you an electric fan?"
Me: "Do you think it's okay if I book an air-conditioned room and you give me an electric fan? Shouldn't you find someone to fix it or change my room?"
Another girl at the front desk grabbed the phone
Another girl at the front desk: "Sorry, dear, we will find out the situation immediately"
Me: "How long does it take, ten minutes?"
Another girl at the front desk: "If you don't need a phone call, I'll call you back in five minutes."
Me: "Can you see the caller ID?"
Another girl at the front desk: "We'll call you in your room."
I said okay. Twelve minutes have passed.
Another girl at the front desk called my cell phone: "I called your room three times but no one answered."
Me: "I've been sitting next to the phone and it hasn't rang."
Another girl at the front desk: "Ah, sorry, maybe our phone is broken. Our air conditioner is a central air conditioner with Wanda. We have communicated and it will be fixed in about 20 minutes."
Me: "Do I have to wait 20 minutes? We need to go out to eat"
Another girl at the front desk: "You can just go out normally and it won't affect your travel."
Me: "What if I come back and it's still not good?"
Another girl at the front desk: "I'll refund your money and stay one night for free."
I said yes. Then I went back and the air conditioner blew out the air, but it was blowing directly towards the head of the bed.
The above is the negotiation I had with them because of the air conditioner. I had to wait for a long time to provide an electric fan. The hotel itself has no security guards, so I accepted it. The hotel overall is not as good as 200 Home Inns. Be careful when taking photos.
Parking: Ctrip introduced the hotel’s own parking lot, but it turns out that it is free at Wanda Underground. You need to go to the front desk to get an electronic code to pick up the car within 19 hours. They said there is a time limit and no limit on the number of times. They told me to drive out at a certain time and then drive in again. But every time I had to ask the front desk for a code every time I left. I didn’t want to stay at that time.
Breakfast: The breakfast content is quite rich and the service is also good
Location: You can go to Wanda without leaving the building. There is a night market outside but it’s not delicious. It’s not delicious.
Then there’s this charging port, which is really far away from the bed.
Mineral water is available at every elevator entrance, which is more convenient
This is the first time I have given such a low negative review. I was really speechless by the "electric fan"
Original TextTranslation provided by Google