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Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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Positive reviews(5216)
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Delicious breakfast(431)
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Loved the night views(108)
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Luxurious(85)
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Negative reviews(71)
Guest User
Deluxe 2-bed Room
Stayed in Dec 2024
Family
40 review
10/10
Outstanding
Posted on Jan 15, 2025
Warm and Memorable Stay at Conrad Shenyang
During our stay at Conrad Shenyang, the exceptional service truly impressed us. While the hotel’s location, facilities, and stunning views are fantastic, it’s the thoughtful care from the staff that made our visit unforgettable.
When my daughter fell ill and missed breakfast, Room Division Manager Robert kindly set aside some bread for her. The Front Office Guest Services Manager helped arrange medication and even coordinated with the restaurant to prepare millet porridge outside regular hours.
Special thanks to Night Guest Services Manager Tom and his team, who went out of their way to assist us with an urgent matter involving local government. Their care made us, as overseas Chinese, feel truly at home.
This wonderful experience has deepened our love for China. We are very grateful and highly recommend Conrad Shenyang to all travelers.
Response from Property: Dear guest, Thank you so much for taking the time to share your heartwarming experience at Conrad Shenyang. We are truly delighted to hear that our team's efforts made your stay so memorable and that you felt right at home with us. Our staff always strive to provide the best care and assistance to our guests, and it's wonderful to know that their thoughtfulness and dedication were able to make a positive impact during your daughter's illness and with the other matters you encountered. We are honored that we could contribute to deepening your love for China, and we deeply appreciate your kind recommendation. We look forward to welcoming you back again in the future for another warm and pleasant stay.Your sincerely, Erich Kaiserseder General Manager
Anonymous User
Deluxe 2-bed Room
Stayed in Mar 2025
Solo traveller
21 review
10/10
Outstanding
Posted on May 1, 2025
Before I came to Northeast China for the first time, I had heard that the service industry in Northeast China was poor, but in fact my experience was very good, especially the Conrad Hotel in Shenyang was one of the best places I had experienced during my trip to Northeast China. All the female employees are nice, and all the male employees are okay, except for one rude, unprofessional, immoral, and ridiculous male employee. He shouted at me when I arrived. I don't know if he is a concierge or a security guard. I hope this will not continue to exist in the hotel and then everything will be perfect.
Response from Property: Dear guest,Thank you very much for choosing our Conrad Hotel in Shenyang and sharing your experience with us. We sincerely apologize for the unpleasant encounter you had with that male employee. His behavior is completely unacceptable and does not conform to our hotel's service standards at all.We will immediately investigate this matter and take appropriate measures to ensure that such a situation will never happen again. We always strive to provide our guests with high-quality service and a comfortable stay.We are also glad to know that you had a good overall experience in Northeast China and that most of our employees made a positive impression on you. We will work hard to improve and make our hotel better.Once again, we are sorry for the trouble caused to you. We hope you will give us another chance to serve you in the future, and we will do our best to make your stay perfect.Best regards
Guest User
King Deluxe Room
Stayed in Sep 2024
Business traveller
14 review
10/10
Outstanding
Posted on Oct 14, 2024
The hotel experience was very good this time, with excellent living environment and comfortable facilities, which elevated my overall experience to a higher level. Especially the highly cultured hotel service staff, the bespectacled cleaning lady, “Wen Guan”the restaurant service staff Lisa, and the restaurant assistant manager Harvey Liang, who greeted me comfortably during my illness, were a warm hotel team~
Response from Property: Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them.
Ka Ming Chan
King Deluxe Room
Stayed in Mar 2025
Solo traveller
14 review
10/10
Outstanding
Posted on Jun 2, 2025
The best hotel here in Shenyang, but in order to get to your room you need to take two lifts
Response from Property: Dear Guest,Thank you for choosing to stay at Conrad Shenyang and for sharing your review! The hotel is located on floors 66-88 of Forum 66. The 88th floor, our top floor, features three stylishly designed restaurants and serves as the check-in area for guests. The two elevator systems are intentionally arranged to protect the privacy of our in-house guests. We sincerely apologize for any inconvenience caused by the transfer elevators and appreciate your understanding. Also thank you for your kind words! We are honored to be recognized as the best hotel in Shenyang. At Conrad Shenyang, we strive to deliver exceptional experiences through our sky-high accommodations, personalized service, and stunning city views. Your satisfaction is our greatest motivation, and we look forward to welcoming you back for another unforgettable stay!
Haiyuan Shi
Superior Deluxe Double Room
Stayed in Jan 2025
Family
3 review
10/10
Outstanding
Posted on Feb 19, 2025
Fantastic stay.
Clean and spacious rooms, great amenities, amazing staff, fantastic view.
Of all the great things, staff is really the most outstanding
Response from Property: Dear guest,We are absolutely thrilled to hear that you had a fantastic stay with us! It means the world to our entire team that you noticed and appreciated the cleanliness, spaciousness of the rooms, our amenities, and the view.But most of all, we're overjoyed that our staff made such a lasting impression on you. We've always believed that our people are our greatest asset, and it's wonderful to see that belief validated through your kind words. Each member of our team works tirelessly to ensure every guest has a memorable experience, and we'll be sure to share your feedback with them.We sincerely hope to have the pleasure of welcoming you back again soon. Whether it's for a quick getaway or an extended vacation, we'll do everything in our power to make your next stay even more amazing.Your sincerelyErich Kaiserseder,General Manager
Alan
King Deluxe Room
Stayed in Nov 2024
Couple
8 review
6.5/10
Posted on Jan 15, 2025
The place was a little built weird, I don’t know about the ascestics they choose for the place
Response from Property: Dear Guest:Thank you for choosing to stay at Conrad Shenyang. Conrad Shenyang is located on top of the highest landmark building in the city. Since its opening in 2019, it has been deeply loved by Chinese and foreign guests! The hotel rooms are located from the 66th floor to the 83rd floor, offering guests an excellent view overlooking the whole city and bringing them a refined and luxurious experience. On the B1 floor of the Forum66, you can directly reach the platform of Metro Line 2. It takes less than one hour to reach Shenyang Taoxian Airport directly. It's very convenient to get to famous scenic spots and business districts in Shenyang such as the Shenyang palace museum and Shenyang middle street from the hotel. We are looking forward to your next stay at Conrad Shenyang!
Guest User
King Deluxe Room
Stayed in Aug 2024
Couple
6 review
10/10
Outstanding
Posted on Sep 18, 2024
Great hotel with excellent view. Liked the breakfast buffet very much. The hotel staffs were friendly and cooperative.
Response from Property: Dear Guest: Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am pleased to hear you enjoyed the breakfast and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon..
Guest User
Superior Deluxe Double Room
Stayed in Nov 2024
Other
2 review
10/10
Outstanding
Posted on Dec 30, 2024
Nice and extra clean. Staff are very held full. Convenient location
Response from Property: Dear Guest,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager
Anonymous User
Deluxe 2-bed Room
Stayed in Dec 2023
Travelling with friends
2 review
10/10
Outstanding
Posted on Jan 13, 2024
Location: downtown, above a high-end luxury shopping center
Parking: free
Service: 5 stars
Cleanness: superb
Professionalism: 5 stars
Downside: have to switch lift to go back to room
Response from Property: Dear Guest,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Our hotel is located on floors 66-88 of the Hanglung. On the top floor, 88th floor, you will find three beautifully designed restaurants, as well as the check-in area for our guests. The presence of two elevators is intended to ensure the privacy of our guests staying at the hotel. We apologize for any inconvenience caused by the transfer elevator. Thank you for your understanding. We look forward to welcoming you again for another experience at Conrad Shenyang!
Guest User
Executive Double Room
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 4, 2025
好评,感谢Jennifer Cui、Lisa、Tracy.
Response from Property: 尊敬的賓客,感謝您對瀋陽康萊德酒店的點評。為每一位賓客提供温暖舒適的服務一直是我們的服務宗旨之一,我們會盡最大努力讓您在酒店有一個舒適的入住體驗。真誠期待能再次接待您的光臨!
Rene
King Deluxe Room
Stayed in Oct 2023
Family
3 review
10/10
Outstanding
Posted on Nov 5, 2023
Amazing view, excellent service, always nice to stay when visiting Shenyang. We were there with our baby and can recommend it to stay here. The bed was prepared that babies can‘t fall down. Gym and pool on the 86 floor is also amazing.
Response from Property: Dear guest:Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager
Leah!
King Deluxe Room
Stayed in Jun 2024
Family
8 review
7.5/10
Posted on Jul 28, 2024
I was not a fan of having to take two elevators to go to or level the hotel.
Response from Property: Dear guests, thank you for choosing to stay at Conrad Shenyang and leaving your comments! The hotel is located on the 66th to 88th floors of Forum 66. The top 88th floor not only has three restaurants full of design sense, but also is where guests check in. The setting of two elevators is also to protect the privacy of hotel guests. We sincerely apologize for the inconvenience caused by the transfer elevator! Thank you for your understanding. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.
Rosy_traveler
King Deluxe Room
Stayed in Sep 2023
Solo traveller
21 review
8.5/10
Very Good
Posted on Oct 14, 2023
It was a good stay here. two times cleaning room seemed to be strange but I enjoyed charging things soon. The breakfast was ok but I cannot say it was extraordinary. something usual which you can find everywhere in every hotel. The reception and other guys working here were really good-behaved and treating well. As a whole, this hotel seems really great in Shenyang. Since I was in other hotels and places before in shenyang, in comparion with those ones, Conrad Hilton seems to be a good choice of stay. you can find malls and numerous restaurants around easily
6/7
Response from Property: Dear Guest: Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. We are delighted to hear that our reception and staff were well-behaved and provided excellent service. We take pride in our convenient location, with easy access to the shopping mall.Thank you for your valuable feedback regarding the hotel breakfast. We greatly appreciate it, and we have shared your comments with our chef and the food and beverage director. Our chefs are committed to continuously improving and offering a variety of delicious dishes for our guests.I would like to personally recommend our hotel's "Conrad Shenyang Signature Beef Noodles " for breakfast. Additionally, our chefs prepare special Shenyang-style breakfast items such as "Steamed Lamb Buns" "Soy Milk with Fried Dough Sticks" "Lao Bei Shi Juan Bing (a type of rolled pancake)" and " Fried Chinese Chives Pancakes." These items are carefully prepared and delivered to our guests every day. We look forward to your next visit, where you can experience a new dimension of our hotel breakfast. we hope to have the opportunity to welcome you back in the future soon. Your sincerely, Erich KaisersederGeneral ManagerDear Guest: Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. We are delighted to hear that our reception and staff were well-behaved and provided excellent service. We take pride in our convenient location, with easy access to the shopping mall.Thank you for your valuable feedback regarding the hotel breakfast. We greatly appreciate it, and we have shared your comments with our chef and the food and beverage director. Our chefs are committed to continuously improving and offering a variety of delicious dishes for our guests.I would like to personally recommend our hotel's "Conrad Shenyang Signature Beef Noodles " for breakfast. Additionally, our chefs prepare special Shenyang-style breakfast items such as "Steamed Lamb Buns" "Soy Milk with Fried Dough Sticks" "Lao Bei Shi Juan Bing (a type of rolled pancake)" and " Fried Chinese Chives Pancakes." These items are carefully prepared and delivered to our guests every day. We look forward to your next visit, where you can experience a new dimension of our hotel breakfast. we hope to have the opportunity to welcome you back in the future soon. Your sincerely, Erich KaisersederGeneral Manager
Sarah KY Mak
Deluxe 2-bed Room
Stayed in Feb 2024
Family
1 review
10/10
Outstanding
Posted on Apr 19, 2024
Many thanks for Cloris and Sarah in the executive lounge. Very good service and helpful to our parents. We will definitely come back soon.
Response from Property: Dear Guest,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that your parents enjoyed their stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager
Zkk
Executive 2-bed Room
Stayed in Jul 2023
Family
1 review
10/10
Outstanding
Posted on Aug 4, 2023
Great experience; appreciate the warm hospitality from everyone, from concierge to front office, housekeeping to restaurant and lounge. Also loved the stunning bird’s eye view of Shenyang and the cozy night view in the evening!!
Only one slight disappointment: the hotel doesn’t have any international sockets (albeit being an international brand - not sure if that’s the norm in China though). Plus-point was when the call centre staff took the initiative to send their concierge member to buy an adapter for me when I called them and was told that they didn’t have any adapters available in the hotel at that point in time to lend me. Really appreciated the initiative. Though the concierge member brought the wrong type of adapter (China to UK instead UK to China - thought that should be at least commonsensical for someone working in an international brand); and he was slightly unpleasant to deal with when he demanded for payment for the adaptor even though the wrong type was bought. He was also hesitant to escalate the issue to the duty manager at first until I really insisted.
Duty manager resolved the issue seamlessly, took the initiative to bring one from their office and sent all the way to my room - again appreciate it.
Overall, great environment and professional but warm hospitality. All other concierge members were also extremely helpful! Jacky also took initiative to send me a GPS location of the nearby police post when I needed to settle some documents there.
Response from Property: Dear Guest,Thank you for your choosing to stay at Conrad Shenyang and taking your valuable time to write a review of our hotel. I am delighted to learn that you enjoyed your stay and will gladly share your comments with my colleagues. Comments like yours are a strong motivation for them. We value your comments as it is only through caring guests such as yourself and through your feedback that we are able to continually monitor and improve both the quality of our products and standards of services provided. Thank you for recommending our hotel and hopefully we will be able to welcome you back soon.. Your sincerely,Erich KaisersederGeneral Manager