Conrad Shenyang Reviews

The hotel front desk staff, Ada, Elena, and Michael, provided attentive and thoughtful service. The check-in and check-out processes were efficient and smooth. The front desk staff were professional and polite, handling everything promptly. Despite a minor hiccup, overall everything was excellent. This hotel is perfectly suited for business trips and short stays. Highly recommended!

Our stay at this hotel was absolutely fantastic! The 88th-floor lobby offers breathtaking views of the clouds rolling by – perfect for those Instagram-worthy photos. The service was exceptional! A special shout-out to Jennifer Cui and Lisa for their incredibly attentive service. I'll definitely be back to experience it again next time I'm in Shenyang!

I'll never trust online reviews or those on Xiaohongshu again! This place can only be described as dirty, messy, and poor! I've stayed at many Conrads, and this is by far the worst of them all. **Facilities:** Outdated. The lights were broken and not repaired! **Hygiene:** It was the absolute worst, beyond anything I've experienced! **Environment:** Generally chaotic! Old-fashioned and dirty! **Service:** I don't know why they're so arrogant. The light on the vanity table was broken when I was blow-drying my hair late at night. The towels were so old and worn, my own rags at home wouldn't look that bad. I endured it all and even went out to buy my own towels late at night. Seriously, don't even look at the carpet! Their apology didn't feel like an apology at all; it solved nothing! The photos are actual pictures taken *after* I complained about the hygiene! The reality was even worse than what the photos captured. After complaining a second time, the manager apologized but then told me to explain to the head of housekeeping *where* to clean – isn't basic hygiene the most fundamental thing a hotel should provide?! This whole experience was just unbelievable! And the front desk staff were all bare-faced, is this supposed to be a guesthouse?! I'm utterly disappointed with the entire Conrad brand!

The room was clean, tidy, and comfortable. Special thanks to Song from the concierge on the first floor. I'll definitely choose this hotel again next time I'm in Shenyang! 👍

The high-rise views are pretty good. Even though it's not the newest hotel, the cleanliness is well-maintained and the service is quite warm. The gym and pool are both perfectly adequate.

The room was spacious and very comfortable. The location is super convenient, you can walk everywhere. I was a bit worried about the rain affecting the view these past few days, but we still had visibility for over ten kilometers! The service was also very attentive. Highly recommend.

The hotel staff, especially a young man named Song at the entrance, was incredibly welcoming and enthusiastic. He even gave my child a tiger plushie, which was a lovely touch. We didn't have to worry about our luggage at all; he took care of everything for us. Upon checking in, I was surprised to find a mosquito in the room late at night. Luckily, I had brought my own mosquito repellent, which got us through the night without any issues. My child actually managed to get rid of it the next morning! I really hope the hotel can implement more thorough mosquito control in the rooms. Another thing I'd suggest is adding more trash cans in the hotel restrooms. One sanitary bag simply isn't enough for menstrual hygiene products. Finally, the internet speed was incredibly slow – a real crawl. My child's online class kept buffering terribly, and we ended up having to use my phone's data to finish the lesson.

The hotel is conveniently connected to the Hang Lung Plaza, making its location excellent. The front desk staff was very thoughtful during check-in, even providing a guide to nearby dining options. It's also close to attractions like the Forbidden City, Marshal Zhang's Mansion, and Xita (West Pagoda).

I personally believe this is currently the best-managed hotel in Shenyang. It's located in the former municipal government building, right on the City Government Hang Lung Plaza, with direct subway access. This makes it a central location in Shenyang, convenient for getting anywhere. The rooms are still very new, and the mattress is super comfortable. Breakfast meets the standard of a five-star international hotel, with excellent Western and Chinese options. They even have croissants kept warm in an oven and delicious fried cakes. From 6 PM to 8 PM, the lounge offers dinner, including eight hot dishes and main courses, salads, cheese, cold cuts, and sushi. There's a chef preparing fresh noodles on the spot. They also have simple desserts (the same as those offered at the Wenguan buffet) and beverages. The quality is really impressive. If you're not factoring in value for money, this hotel is definitely worth experiencing.

This is my fourth stay at the Conrad in just over half a year. The hotel boasts an excellent location, right above Plaza 66. The large windows on the upper floors offer beautiful night views, and the chive pancakes at breakfast are absolutely delicious. Cloris and Steven are very friendly and handled issues quickly and efficiently. Thumbs up to them! Overall, I'm very satisfied!

Let's start with the positives. The hotel's location is excellent, right behind Hang Lung Plaza and close to Xita, Middle Street, and the Shenyang Imperial Palace, all within a little over a kilometer. Shenyang North Station is just over two kilometers away. The room itself is very spacious. As an Executive Room, it's more than double the size of a comparable room at the Shangri-La in the same city. It boasts large floor-to-ceiling windows for great natural light, a separate walk-in closet, and a bathroom area that's as large as the bedroom, featuring a double vanity and a large two-person soaking tub with a view. All the toiletries are Byredo, and the ceramic cups and dishes are of excellent quality. The Executive Lounge offers large glass bottles of San Pellegrino and Evian, and the breakfast's English black tea is brewed from loose leaves, not tea bags. The breakfast selection is decent and the ingredients are high quality, with attentive chefs. These advantages certainly highlight the Conrad's foundation as a luxury hotel, but the operational management is severely lacking. Firstly, the room standards are quite low. Upon entering, I immediately noticed obvious dust accumulation on the desk lamp base. The dust on the edge of the storage compartment beneath the lamp base was so pronounced that it clearly wasn't a one-day accumulation and had been left unattended. There was also a large grease stain on the marble windowsill next to the desk. The complimentary bottled water is 'Shenyang Daqing Baoquan,' with a GB19298 standard, similar to the red-label Nongfu Spring. Shaving kits are not provided proactively. While the packaging of amenities like toothbrushes and toothpaste is nice, why use such oversized packaging for such tiny toothpaste tubes? Although the bathrobes seem to have been in use since the hotel opened, they are still soft and comfortable. However, the towels are old and completely lack fluffiness. Also, the shopping bag provided in the room looked used upon opening. There was no notepad in the room; upon opening the stationery holder, there was only a single A4 sheet, and it had been used. The pillow menu was hidden within the stationery. The plastic part of the electric kettle already showed signs of wear and tear. There was an issue with the bathroom drainage; after showering at night, the drain dripped for about ten minutes before stopping. The next morning, I saw that half of the stone cover for the drain opening was standing upright, and the drainage was still very slow. Upon returning to the room for lunch, there was a strong sewage smell. The hairdryer outlet in the bathroom was also loose. Turndown service didn't include water replenishment, and the turndown gift and welcome fruit platter—a 4-yuan bottle of Ba Wang Si soda, one large tomato with four cherry tomatoes and two strawberries—hardly justify the 2200 yuan per night room rate. The service was also disappointing, to say the least. I booked a week before the May Day holiday, but didn't receive a pre-arrival call from the hotel before checking in. Upon entering the main lobby on the first floor, I was unsure where to go to check in. The concierge at the entrance was engrossed in her phone and only directed us after she finished. Around 4:30 PM, I was waiting for someone on the first floor. The concierge went up to deliver luggage, and for the 20 minutes I was waiting, the concierge desk was completely unstaffed. When I returned in the evening, the concierge stood at the door with one foot resting, looking tired. Upon entering the lounge, one concierge and one lounge staff member were chatting while tidying up, about 20 minutes before closing time, with guests still dining. Only one staff member nearby said hello, and then nothing. The three of them then proceeded to admire the night view by the floor-to-ceiling windows, completely unresponsive to guests entering or leaving. The lounge isn't very large and doesn't offer breakfast. During afternoon tea, there were over four service staff, more than the concierge team, yet the buffet counter lacked basic setup, and guests had to retrieve their own napkins and cutlery. There was a complete lack of basic enthusiasm and proactiveness. The next morning at breakfast, despite many empty tables in the restaurant, guests were made to queue for seating. If there aren't enough service staff, the hotel could certainly reallocate internal resources. Only one tall, bespectacled concierge on the 88th floor provided the level of service I would expect from a luxury hotel. Upon checking out, looking at the past accolades displayed in the lobby felt like a complete mockery.

The hotel environment is quite comfortable, offering great privacy, and the night view is definitely a highlight. Lisa was wonderful; she brought us treats after breakfast for two days straight, which was a thoughtful touch. It would be even better if the air quality in the room could be improved. It's a bit of a shame I didn't get the little tiger souvenir, but other than that, I'm generally satisfied. Oh, and the direct access to Hang Lung Plaza is very convenient!

Facilities: The breakfast restaurant offers excellent views and a wide variety of food choices. Environment: Great location, just a 5-minute walk to the subway station, and a mall right downstairs. Service: They kindly delivered a lot of water to my room, which was very thoughtful.

Absolutely love it, I always stay here whenever I visit. The environment, cleanliness, facilities, and service are all top-notch! I'll definitely keep choosing this place. The breakfast is also really good.