Building E-2, Shantou Street East, Huaqiaocheng, Nanshan District, Shenzhen, Guangdong 556000, ChinaView hotel details
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Guest Reviews of City Inn (Shenzhen Creation Park)
8.7/10
2575 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.6
Service8.8
Cleanliness8.8
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All reviews(2575)
Positive reviews(2530)
Reviews with photos/video(765)
Classy environment(384)
Quiet & comfortable(188)
Friendly front desk staff(150)
Easy to get around(135)
Delicious breakfast(59)
Perfect for business trips(52)
Stayed multiple times(22)
Close to metro(19)
Negative reviews(45)
dada_travels
Superior Queen Room
Stayed in Mar 2026
Family
18 reviews
10/10
Outstanding
Posted on Apr 6, 2026
The location was nice and near the attractions, ard 10-15mins walk to the metro, staff friendly and nice. Would have wondered if it would be better if the room could have more light was a bit dim. None the less, great stay!
Response from Property: 莫道異鄉無知己,貴客臨門夜風停。您若歸於歡喜,我則達成所願。您的好評是對我們工作的最大支持與肯定,感謝您選擇城市客棧,期待您的下次入住!
Anonymous User
Family 3-bed Room
Stayed in Nov 2025
Travelling with friends
7 reviews
7.7/10
Good
Posted on Dec 27, 2025
The location is good, about a 5-10 minute walk to the subway station. It's right next to a creative park with plenty of restaurants and cafes. The room was quite spacious and the interior was decent. It's also very close to Happy Valley, which was convenient~
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your support and trust. We will continue to uphold our service philosophy of doing things with heart and providing meticulous service, so that you feel the warmth of home at our city inn. We look forward to your next visit to see our progress. Wishing you a happy day!
Guest User
Budget Twin Room (Compact Space + No Window)
Stayed in Apr 2026
Couple
12 reviews
7.5/10
Posted on May 24, 2026
Electricity is out of services between 0530 & 0730 which is a surprise, no air condition is happened for 2 hours.
Response from Property: 您好!非常抱歉因清晨 5:30-7:30 突發意外停電,造成空調停運 2 小時,影響了您的休息體驗,我們深表歉意。已立刻排查電力隱患並完善應急保障,今後全力為每位賓客提供安穩舒適的入住環境,感謝您的寶貴點評!
Anonymous User
Superior Queen Room
Stayed in Apr 2026
Solo traveller
2 reviews
10/10
Outstanding
Posted on Jun 27, 2026
Very friendly staff and great location. Many restaurants and cafes nearby. Highly recommended
Response from Property: 感謝您的認可與推薦!我們一直要求員工用心對待每一位客人,門店地處美食商圈,周邊餐飲、咖啡館一應俱全,出行就餐都十分便利。期待您再次光臨,祝您生活愉快!
Anonymous User
Superior Queen Room
Stayed in Mar 2026
Solo traveller
2 reviews
7.5/10
Posted on Apr 19, 2026
The deluxe king room offers sufficient space for this area, and the cleanliness is generally good. I appreciate the separate wet and dry areas in the bathroom, and the surrounding greenery is a nice touch. However, there was a strange smell in the hallway, and the bedsheets/duvet cover felt a bit damp. The soundproofing in the hallway isn't great, and I couldn't completely turn off all the lights when trying to sleep.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您細緻真實的入住點評!很高興您肯定本店優越地段、高級大床房空間、整體衞生、乾濕分離及周邊綠化環境等優點。針對您提到的走廊異味、床品偏濕潤、走廊隔音較差、房間燈光無法完全關閉等問題,我們深表歉意,未能給您舒適安心的休憩體驗。我們已第一時間安排整改:加強公共走廊日常清潔通風與異味消殺處理;優化客房除濕流程;排查走廊隔音問題並做改善調整;全面檢修房間燈光開關線路,完善夜間關燈設定,保障入住舒適度。您提出的問題我們都會嚴格落實整改,持續優化硬件與細節服務。感謝您的理解與包容,期待您再次光臨,感受我們的提升與改變,祝您萬事順意!
Anonymous User
Special Queen Room
Stayed in Aug 2025
Solo traveller
12 reviews
10/10
Outstanding
Posted on Oct 16, 2025
Staying here was such a pleasant surprise! It's right in the heart of the creative park, so exploring exhibitions and checking out trendy spots is all within a 5-minute walk – the location is absolutely perfect. The room was compact but super clean, and the bedding was wonderfully soft and comfortable. The front desk lady was incredibly patient and even proactively recommended some cool, less-known cafes nearby. It's fantastic value for money. For a business trip or a short getaway, choosing this place saves you both time and hassle. I've already recommended it to my friends!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your stay and appreciation! We are delighted to have made your trip so enjoyable. We will continue to strive to make every guest feel at home and look forward to welcoming you back!
Guest User
Superior Queen Room
Stayed in Aug 2025
Couple
1 reviews
10/10
Outstanding
Posted on Sep 21, 2025
The room was clean and hygienic, and the front desk lady was warm and friendly. I highly recommend staying here. It's also very convenient for watching shows.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your kind review! Your support and encouragement are our greatest motivation. City Inn will continue to strive to create a warm and comfortable living environment for our guests. We look forward to your next visit!
Guest User
Budget Twin Room (Compact Space + No Window)
Stayed in Aug 2025
Travelling with friends
7 reviews
10/10
Outstanding
Posted on Sep 21, 2025
This stay was absolutely perfect! As soon as I entered the hotel, the front desk staff greeted me warmly and checked me in quickly. They even gave me thoughtful recommendations for local attractions. The room was clean and tidy, the bedding was soft and comfortable, and I slept incredibly well. The bathroom had a separate wet and dry area, and the toiletries were of good quality. The hotel's location is excellent, right next to the subway station, and there are many great restaurants nearby. It offers fantastic value for money, and I'll definitely choose this place again next time I'm in the area!
Original textTranslated by Google
Response from Property: Dear Guest: Thank you for your trust, praise, and strong recommendation of City Inn! We hope the hotel will be your warmest home in Shenzhen, and we hope you will remember to come back and visit often!
Anonymous User
Budget Twin Room (Compact Space + No Window)
Stayed in Jul 2025
Business traveller
1 reviews
10/10
Outstanding
Posted on Aug 31, 2025
The ambiance is great, and it offers excellent value for money. The staff were all very polite and courteous. Plus, there are plenty of dining and entertainment options nearby. Highly recommended!
Original textTranslated by Google
Response from Property: Dear guest, thank you for your positive feedback and recommendation of our hotel! Your praise is more valuable than any award, and your word-of-mouth is the best reward. We eagerly await your next visit!
Guest User
Budget Twin Room (Compact Space + No Window)
Stayed in Jul 2025
Other
1 reviews
10/10
Outstanding
Posted on Aug 31, 2025
The hotel was lovely, and the staff were incredibly friendly and attentive. I was very satisfied.
Original textTranslated by Google
Response from Property: Dear Guest: Thank you for your trust, praise, and strong recommendation of City Inn! We hope the hotel will be your warmest home in Shenzhen, and we hope you will remember to come back and visit often!
Iris.Wong
Superior Queen Room
Stayed in Jan 2026
Travelling with friends
24 reviews
6.0/10
Posted on Feb 20, 2026
The environment is just so-so, and at this price, it's really not worth it. The room was a bit run-down with no repairs, and there was a musty smell. I'd definitely recommend staying at a regular hotel instead; this one is not really recommended!
Original textTranslated by Google
Response from Property: 親愛的賓客:您好!非常感謝您選擇城市客棧並留此點評。入住我們酒店期間,如果您對房間不滿意,可以聯繫前台客服,我們會根據當日房態,在允許的情況下及時給您更換或升級房間!感謝您的陪伴與包容,我們力求提供給您最品質的服務,都希望您感受到我們的誠意與用心。期待與您下次的美好邂逅,祝您生活愉快!
Guest User
Superior 2-bed Room
Stayed in Jan 2026
Family
3 reviews
6.5/10
Posted on Feb 26, 2026
It is a budge t hotel, don't expect much.
Breakfast options were very limited, they were clearly short of staff because the two ladies serving breakfast could not manage to prepare the food in time. They ran out of salad and tomatoes halfway through, The coffee machine broke on the first day of our stay and wasn't fixed so we had to get coffee somewhere else.
Response from Property: 非常抱歉給您帶來不好的體驗!早餐供應不足、設施故障的問題我們已認真記錄,會盡快加強人手、補充餐品、檢修設備,努力提升服務品質。感謝您的真實反饋,我們會繼續改進。
Dagangshu
Special Queen Room
Stayed in Jan 2026
Solo traveller
239 reviews
10/10
Outstanding
Posted on Feb 9, 2026
The room is clean and tidy, with a wet and dry separation design. The large sink is especially convenient for placing toiletries. The hotel is located in the core area of Overseas Chinese Town (OCT), with many restaurants and shops nearby. Next door is OCT Creative Culture Park, a popular spot for influencers. The free parking service is a great bonus in the expensive OCT area. Thumbs up!👍
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your patronage and appreciation of our hotel! We are committed to continuous improvement and will strive to earn your trust. We look forward to your next visit!
Guest User
Budget Twin Room (Compact Space + No Window)
Stayed in Jul 2025
Family
1 reviews
10/10
Outstanding
Posted on Aug 10, 2025
The ambiance and service were excellent, and the location was very convenient for getting around. The only minor drawback was the self-service laundry, which was quite expensive to use. Apart from that, everything else was great, and I'd happily return if I have the chance.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your support and recognition of our hotel. We strive to provide a comfortable experience for every guest. Your satisfaction and affirmation are deeply appreciated and motivate us greatly. We look forward to your next visit.
Chenlouxf
Family 3-bed Room
Stayed in Jan 2026
Family
15 reviews
5.0/10
Posted on Feb 6, 2026
The hotel's location is a bit out of the way, so we had to take a taxi everywhere. The soundproofing in the rooms is terrible; the people upstairs kept dropping things, and we could hear the TV and conversations from the next room very clearly. Even people talking outside on the street were loud. The bed was so hard it made my back ache. From the moment we entered, the hallways and rooms reeked of dampness and mildew, like a basement. The price was over 100 RMB more expensive than other places, and for such a high price, it was absolutely not worth it! This is also the first time I've heard of a hotel charging for laundry. What's even more ridiculous is that the hand soap in the dispenser was just watered-down soap, all suds and no actual soap! All in all, this was the worst hotel experience of our trip, with absolutely no value for money.
Original textTranslated by Google
Response from Property: Dear Guest: Hello! Thank you so much for choosing City Inn and leaving this review. If you are not satisfied with your room during your stay, please contact our front desk. We will promptly change or upgrade your room, depending on availability, if possible! Thank you for your company and understanding. We strive to provide you with the highest quality service and hope you feel our sincerity and dedication. We look forward to our next wonderful encounter and wish you a pleasant life!