*Lightning protection sticker
First of all, the efficiency of the front desk is very low. I complained and stood there for a long time. I reminded the front desk twice that I made a reservation and wanted to check in. I was still looking at my phone. Then I passed the responsibility to other employees in the corridor and did not remind her which room was available, which delayed the check-in of guests. I thought it was ridiculous, but I didn’t want to say anything. What I was thinking at the time was that as long as I could check in quickly, it didn’t matter how she shirks her responsibility. Because the weather was really hot and I was the only one checking in at the front desk, and I stood there for a long time.
The most shocking thing after checking in was that someone swiped a card directly into my room without my consent and without knowing the situation. It was the first time this happened to me. I asked her to get out and she loudly asked me my name and other messages in the corridor. I was not dressed properly when I slept. The person wearing the clothes was already very angry and loudly asked them to go to the front desk to check my information. I entered the room without permission and told her to close the door and go out. She continued to knock on the door in the corridor and loudly asked for the guest's information. This is unprofessional and has low emotional intelligence. It is really tearful.
When I checked in, I was woken up by the door suddenly coming in before two o'clock. The sound of renovations made me upset. I called the front desk several times and asked them to stop the renovations during lunch break. She said she went back and said that it had been a while and they still didn't stop. "The master said it was very... It’s almost there.” The follow-up didn’t stop at all until check-out.
The decoration was very noisy right in front of my door. I originally booked an hourly room temporarily and wanted to take a rest. I called the front desk many times and asked them to stop for half an hour. When the third call didn't stop, they started to have a bad attitude and said that they would refund the full amount of the room and refund me the money. It was already 2:40. Considering that I had a video conference to start at 14:45, I said yes. Then I checked out at 3 o'clock. The front desk's attitude was very bad and said no. Either I leave now or I can't get a refund. I knew it when I checked in. Why did you stay here after the renovation? (It was lunch break when I checked in. Who knew you would have to argue for so long? Not to mention that it was an hourly room and it was almost time for the interview. Who would go out to look for someone else at this time?)
When I heard the front desk was being so unreasonable, I didn’t want to talk any more. Plus, my meeting time was almost up, so I hung up the phone. I can’t compliment the hotel’s way and attitude in solving the problem. I didn’t miss the room, and I won’t refund the money if I don’t. We hope that subsequent consumers will pay attention to lightning protection.
ps: The hygienic condition of the hotel itself is also very poor. There were large pieces of paper towels falling on the floor when I checked in. The toilet was also very smelly. It was just as smelly as the front desk's attitude. 0 points for experience and well deserved negative reviews.
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