Guest Reviews of Hampton by Hilton Shenzhen Longgang Yonghu
9.7/10
Excellent
6659 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.7
Service9.8
Cleanliness9.8
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Positive reviews(6636)
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Friendly front desk staff(1535)
Delicious breakfast(1423)
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Classy environment(883)
Close to metro(753)
Awesome gym(246)
Perfect for business trips(218)
Delicious buffet(77)
Negative reviews(23)
Qiuqiumi
Cozy 2-bed Room
Stayed in Jan 2026
Family
50 review
10/10
Outstanding
Posted on Feb 16, 2026
This is currently the best hotel in its class, excelling in service, decor, breakfast, toiletries… everything meets a consistent standard. I can't remember how many years ago I first stayed at a Hampton, but I was impressed by its great value for money even back then. I've stayed at many Hampton hotels across the country, and their standards have remained consistently high over the years. Keep up the excellent work!
On the other hand, I have to criticize Ramada. The amenities vary from city to city, and even the bottled water isn't from a consistent supplier, which hurts their brand image. I had to cancel a reservation five days in advance due to a change in plans, and they wouldn't allow a cancellation, charging me the full amount. This is a predatory business, and I will never stay at a Ramada again.
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Response from Property: 🌞親愛的客人,您好! 感謝您跨越千里選擇入住我們酒店,並用心分享這份温暖的體驗!能為您在深圳的追夢之旅提供“元氣補給”,成為您為小朋加油助威的堅實後盾,是我們最大的快樂! 您的認可讓我們堅信,每一處用心的細節都能化為您旅途中的閃耀光芒。 期待與您再次相約,繼續陪伴您奔赴心中的熱愛與星辰大海!✨願您永遠心懷熱望,我們在此守候,助您輕盈啟程! 祝生活明朗,追光不息!
Likaidiqiuqu
Superior Queen Room
Stayed in Jan 2026
Solo traveller
13 review
10/10
Outstanding
Posted on Feb 11, 2026
The front desk staff were very welcoming, and the cleaning ladies were also very friendly, always greeting us. The room was clean with floor-to-ceiling windows, offering great natural light. The breakfast was a buffet with a good variety of options. Overall, it was a pleasant stay.
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Response from Property: 親愛的朋友,感謝您選擇深圳龍崗永湖希爾頓歡朋酒店,歡小朋看到您的五分好評很是激動呢。希爾頓歡朋是希爾頓全球旗下最大的商務連鎖品牌,致力於成為商務精英和親子出行的不二之選。酒店房間空間足夠大,配套齊全,為賓客提供乾淨、便捷、舒適的入住體驗是歡小朋不變的追求吶!咱們八樓的樂動健身房和自助洗衣房是專門為住客提供的喲,衹為讓您的旅程更舒適便捷,歡小朋期待您的再次入住—
Kuangxiangdelvcheng_Aileen
Cozy 2-bed Room
Stayed in Jan 2026
Travelling with friends
40 review
9.0/10
Great
Posted on Feb 17, 2026
I booked this hotel because I was going to a concert at Universiade, and the price was much higher than usual due to the event. The hotel is conveniently located right by a subway entrance, making it quite easy to get to Universiade – just three stops away. Including transfers and walking, it took about half an hour to reach the stadium entrance.
When I booked, I couldn't quite grasp the difference between the 'Comfort Twin Room,' 'Superior Twin Room,' and 'Deluxe Twin Room.' The photos, floor levels, and room sizes all looked pretty much the same; only the prices varied slightly. I ended up booking the 'Comfort Twin Room,' which turned out to be on the side facing the road. Since it's near the subway entrance, I was woken up early in the morning when the subway started operating (it's an elevated line, not underground), so I couldn't go back to sleep. I'm a light sleeper and specifically requested a quiet room when I made the reservation, but unfortunately, the hotel was almost fully booked for the concert, so upgrading wasn't an option. I hope they can clarify the differences between room types in the future – who can really tell the difference between 'Comfort,' 'Superior,' and 'Deluxe'?
Although I didn't get a good night's rest, the staff were friendly, and the breakfast was decent.
Original textTranslated by Google
Response from Property: 尊敬的小主,您好!非常感謝您與我們分享了您的入住感受。對於您對我們服務及早餐的認可,我們感到非常的開心,希爾頓歡朋品牌作為中高端連鎖酒店的燈塔品牌,一直秉承服務至上,品質為王的待客之道,對於每位賓客提出的意見和建議,我們都會認真地梳理每一個環節,提高並改進相關問題。您的反饋小朋十分重視,不足的地方將進行整改以及完善服務。您住店期間有任何需求和疑問都可以隨時聯繫前台歡小朋為您解決,撥打房間電話“0”24小時在線為您解憂~~我們肯定會及時跟進處理,以便為您居停期間留下滿意的入住體驗~也希望您能給我們再次服務您的機會~我們一定讓您滿意而歸,祝福您生活愉快,事事順意~
Guest User
Superior Queen Room
Stayed in Dec 2025
Couple
12 review
10/10
Outstanding
Posted on Jan 30, 2026
The front desk staff were incredibly enthusiastic. The lobby was lovely and quiet, and the facilities were excellent. Our room was also very clean.
Original textTranslated by Google
Response from Property: Dear customer, thank you for giving us five hearts! We are truly happy to have your liking and trust. Meeting you during the most beautiful time of our lives is our greatest happiness. We are delighted to see your praise for our breakfast! Our Energizing Hot Breakfast offers over 100 varieties, a rich selection of Chinese and Western buffet breakfasts, providing you with a nutritious and healthy taste experience and a full day of energy. We look forward to seeing you again at our restaurant!
Guest User
Deluxe Family Room
Stayed in Dec 2025
Family
6 review
10/10
Outstanding
Posted on Jan 21, 2026
Stayed for a few nights and it was incredibly comfortable. The breakfast was delicious and plentiful, and the room was clean. The front desk staff were all very warm and attentive, providing a lot of help. The facilities were complete, and the environment was great.
Original textTranslated by Google
Response from Property: Wow, seeing your review makes me so happy I could cry! Your affirmation is my motivation to keep striving forward. I hope that, now and in the future, I can continue to satisfy you and make you feel warm and welcome. It's a pity that good times always pass too quickly. I look forward to our next great encounter, and I hope that every time I meet you, I can bring you a different kind of surprise.
Guest User
Superior Queen Room
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Jan 9, 2026
Great experience. The hotel was excellent. The behaviour was nice and had a good breakfast. Enjoyed every moment.
Response from Property: 非常感謝您的入住及對咱們酒店的高度讚賞喲! 很高興能為您的出遊帶來美好的時光。小朋致力於給入住咱酒店的親愛的各位小主提供“友善、可靠、關懷、周全”的服務呢,所以我們做的每一件事,都希望您能滿意。累的時候想停下來歇歇腳,腦海中第一個想到的就是歡小朋,能為您提供優質的服務是我們的榮幸!您的讚賞給予酒店很大的鼓舞,也是小朋進步的動力!熱切期待您的再次光臨,小朋還有更多的驚喜等待着被您發現喲~
Guest User
Cozy Queen Room
Stayed in Nov 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Dec 29, 2025
The room was clean and tidy, and the environment was quite comfortable. The facilities were complete, and the front desk even had robot food delivery service. Breakfast was a buffet. The location is very close to the subway station, just a few minutes' walk, which makes getting around very convenient. The front desk staff were also very enthusiastic. Overall, it was a great experience!
Original textTranslated by Google
Response from Property: Thank you so much for your recognition and positive feedback! The hotel team always strives to provide impeccable hospitality for every guest, ensuring a perfect stay through meticulous attention to detail. Your recognition is the most cherished reward for us! We will continue to work hard to create an even more comfortable stay, allowing you to unwind after your journey and start afresh! We look forward to seeing you again in the near future! Thank you sincerely for your support!
Guest User
Cozy Queen Room
Stayed in Nov 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Dec 31, 2025
I stayed alone this time, and the front desk staff was incredibly thoughtful, asking about my needs and even giving me a small holiday gift. The hotel is super close to the subway station; you can clearly see its sign from the station, so no navigation needed. The room was spacious and even had a sofa. Most importantly, the breakfast was amazing, with freshly made omelets and delicious waffles – truly a delightful experience, definitely worth the trip.
Original textTranslated by Google
Response from Property: Hi, dear friend! Thank you for your recognition of our hotel! Every journey deserves to be cherished, and every moment deserves to be enjoyed. Starting with the hotel, we illuminate the joy of your trip with small gestures. If you pay attention, every moment can become a beautiful and happy memory. As an international mid-to-high-end business hotel chain, we always adhere to the five service standards of the Hilton Garden Inn brand. We strive to make every guest's journey more wonderful with the companionship of Hilton Garden Inn. We look forward to our next meeting!
Ju Mama
Deluxe 2-bed Room
Stayed in Nov 2025
Family
15 review
10/10
Outstanding
Posted on Dec 30, 2025
Hotel is just 2 mins walk from Yonghu Station, location wise is quite convenient. The hotel is clean and new. Staff are very friendly. For the breakfast buffet is good for Chinese food options. It’s just the bread and pastries can be better.
I would suggest trip.com/ hotel do not market the room with Mountain View, as it is indeed view of city/ buildings.
Response from Property: 尊敬的客人,非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您細緻的入住體驗。我們非常高興得知您對酒店的地理位置、整體環境、設施的新舊程度以及員工的服務態度感到滿意,特別是對我們中式早餐的認可,這讓我們倍感鼓舞。同時,我們衷心感謝您提出的寶貴建議,關於西點(麪包和糕點)的品質,我們已經將您的意見反饋至餐飲團隊,他們將認真研究並加以改進,力求為客人提供更豐富、更優質的餐食選擇。您的五分好評是對我們工作的最大肯定,而您指出的不足更是我們持續優化服務、提升客人體驗的珍貴指引。我們真誠期待在您下次光臨時,能為您呈現一次更加完美、無可挑剔的入住體驗。再次感謝您的支持與厚愛!祝您一切順利!
Guest User
Superior Queen Room
Stayed in Nov 2025
Business traveller
3 review
10/10
Outstanding
Posted on Dec 26, 2025
A really great hotel! The rooms were spotless, very clean and tidy. The breakfast was delicious, and the front desk staff were incredibly enthusiastic and helpful, which made us very happy. The young lady at check-out even gave us a gift. Highly recommend!
Original textTranslated by Google
Response from Property: Your review is truly heartfelt and heartwarming. At this moment, we really want to give you a big hug. The best travel experience is returning to a familiar place and rediscovering a long-lost sense of wonder. We are so lucky to have met you, and fortunate to have served you. Providing excellent service in a familiar city has brought us closer together. Since its opening, the hotel's safe and quiet environment and excellent value for money have been reasons why guests love it. Our team strives to provide the best experience for every guest. We look forward to seeing you again in this familiar city! Wishing you all the best!
Mike Toh
Cozy Queen Room
Stayed in Nov 2025
Business traveller
9 review
9.5/10
Amazing
Posted on Dec 26, 2025
Excellent family hotel and we'll definitely come back. The internet reason we booked this was because it's a family hotel and I do not like the smoky hotel in China. Unfortunately, there was a guest who smoked in the room on our floor and It was so bad for them that they even had to open their door to 'air' out their own room. I told the management about it and they acted appropriately. To my surprise, they gave me a platter of fruit as a token of appreciation and apologized for the issues.
Response from Property: 親愛的朋友,感謝您入住深圳龍崗永湖希爾頓歡朋酒店,看到您反饋您真實的入住感受並且給予我們這麼高的評價小朋真的很開心,感謝您理解我們在運營中的不容易,當然不管出於什麼原因影響到您的入住感受小朋都感到很自責,今日退房我們的運營經理Sherry想當面跟您致歉,由於您已經提前離店導致沒能跟您碰面,那麼咱們就保持聯繫,期盼和您下次在歡朋的相遇更加美好,祝您生活愉快,事事順意,下次見哦~
Zhouyanyu
Superior 2-bed Room
Stayed in Nov 2025
Business traveller
15 review
10/10
Outstanding
Posted on Dec 20, 2025
Hygiene: Clean and tidy.
Environment: Beautiful and comfortable surroundings, excellent location.
Facilities: Well-equipped, advanced, and complete.
Service: Excellent service! They even upgraded our room when they saw we had a child, and gave us some small gifts at checkout. It was a really pleasant experience.
Original textTranslated by Google
Response from Property: Dear Little Cutie: Hello! We are so glad you chose to stay at the Hilton Garden Inn Shenzhen Longgang Yonghu. We were stunned to see your review! Thank you so much for your kind review. The hotel is only a 5-minute walk from the subway station; the hotel's buffet breakfast boasts a rich variety of at least 108 different items – delicious and satisfying! Home is a safe haven, a cozy nest, a warm corner for your body and soul. Love makes a home, and the hotel always hopes to use its thoughtfulness and warmth to become that home away from home in your heart. We look forward to your next visit!
Xiaodoudouhaotiaopiai
Cozy Queen Room
Stayed in Nov 2025
Business traveller
64 review
9.7/10
Amazing
Posted on Dec 3, 2025
The Hilton is an international hotel chain, and putting everything else aside, their service attitude is truly excellent. If you have any questions for the front desk, they respond quickly. For example, I wanted to iron my clothes but didn't know how, so I asked the front desk for help, and they immediately sent a staff member to assist. After ironing, they even used a lint roller to clean off any small fuzz from my jacket 😄. Very thoughtful, highly recommended! 👍🏻👍🏻👍🏻👍🏻
There are no convenience stores or dining options around the hotel, but I hope they will improve this in the future!
Original textTranslated by Google
6/10
Response from Property: Dear Guest, Thank you for choosing to stay at Hilton Garden Inn Shenzhen Longgang Yonghu and for taking the time to share your wonderful experience with us. We are truly honored and pleased to read your positive feedback on our service, especially your praise for the speed and attentiveness of our ironing service. Providing warm, thoughtful, and meticulous service to every guest is our constant pursuit. Your positive feedback is a great encouragement to our team, especially our front desk and housekeeping colleagues. We have already conveyed your praise to them, and everyone is greatly encouraged! We also appreciate your suggestions regarding the amenities around the hotel. Regarding your question about the convenience of stores and dining options, there are actually convenience stores behind our hotel, and a shopping mall downstairs! It's currently being leased out. I'm also looking forward to its opening, but it'll be here soon! Also, not far from the hotel is the Universiade World shopping center, which is huge with plenty of food and shopping options. You can check it out next time you visit! (^U^)ノ~YO I'm a little disappointed that I didn't receive your five-star review this time. However, I'm really looking forward to your next visit! I'll definitely make sure you're extremely satisfied! Thank you again for your affirmation and valuable suggestions. We sincerely hope to have the opportunity to provide you with an even more perfect stay on your next trip. Wishing you all the best!
Jiujiuguoer
Superior 2-bed Room
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Dec 9, 2025
The hotel room was clean and tidy. I stayed there for Shen Shen's concert at Universiade, and the front desk staff even gave us some tips, which was very thoughtful. Plus, the robot delivery service for food orders was quite convenient. They also offer lunch and dinner at the restaurant.
Original textTranslated by Google
Response from Property: Hi, dear friend! Thank you for your recognition of our hotel! Every journey deserves to be cherished, and every moment deserves to be enjoyed. Starting with the hotel, we illuminate the joy of your trip with small gestures. If you pay attention, every moment can become a beautiful and happy memory. As an international mid-to-high-end business hotel chain, we always adhere to the five service standards of the Hilton Garden Inn brand. We strive to make every guest's journey more wonderful with the companionship of Hilton Garden Inn. We look forward to our next meeting!
Qibaimadehainiao
Huan Xiaopeng Family Double Bed Room
Stayed in Nov 2025
Family
4 review
10/10
Outstanding
Posted on Dec 9, 2025
Highly recommend this hotel if you're in town for a concert at Dayun! They have everything: laundry, dryer, gym, and even a delivery robot. The location is super convenient, with a subway station right downstairs. The staff is incredibly enthusiastic. I asked about the sofa bed in the family room, and the front desk immediately arranged for someone to make up the bed for me. The large floor-to-ceiling windows provide great natural light, and the room is clean and cozy. It even has a small tent, and amenities for kids like toothbrushes, a toilet seat, and bathrobes – incredibly thoughtful!
Original textTranslated by Google
Response from Property: Today my mood is like an upward-opening parabola, because I met you! Thank you for discovering the beauty of our home; your praise makes us all feel so happy! We are truly touched. We always uphold the principle of "service first, quality paramount," striving to provide every guest with an extraordinary Shenzhen experience. Thank you for your recommendation; if you like us, please recommend us to more friends! We can't wait to see you and your friends again! Wishing you happiness, joy, health, and bliss every day!