No. 616, Building 3, Yuehaicheng Apartment, No. 3008 Taibai Road, Luohu, Luohu District, Shenzhen, Guangdong, ChinaView hotel details
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Guest Reviews of Anhao Executive Apartment (Luohu Tianhecheng Shopping Center)
8.3/10
327 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Light Luxury Double Bed Room (Balcony + Washing Machine)
Stayed in Nov 2025
Family
1 review
10/10
Outstanding
Posted on Dec 28, 2025
The hotel boasts a tranquil and comfortable environment, enhanced by lush greenery, and offers convenient access to amenities. Facilities are comprehensive and well-maintained, with excellent bedding and bathroom amenities. Hygiene is consistently maintained; the room is spotless and odor-free, demonstrating meticulous attention to detail. Service is warm and attentive, with quick and efficient check-in and prompt, considerate responses to all needs. Overall, the experience far exceeded expectations, offering excellent value for money and making it a highly recommended stay!
Original textTranslated by Google
Response from Property: Dear Guest: Hello! Thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. We are truly touched by your satisfaction and affirmation. We will continue to work hard and be ready for your return at any time.
Guest User
Light Luxury Double Bed Room (Balcony + Washing Machine)
Stayed in Sep 2025
Family
63 review
9.5/10
Amazing
Posted on Nov 3, 2025
It's about a 10-minute walk from the subway station, so taking the bus is more convenient. It's very close to Tianhe City and Golden Beer Plaza, making shopping and dining very convenient. The hotel environment is quiet, the service is excellent, and responses are quick.
Original textTranslated by Google
Response from Property: Dear Guest: Hello! Thank you so much for your support and recognition of the hotel. Everything we do is to bring a unique vacation experience to every guest. We are truly touched by your satisfaction and affirmation. We will continue to work hard and be ready for your return at any time.
The suite reeked of smoke upon entry, and the sofa was covered in grime. I had to clean it myself before I dared to sit down. Mosquitoes swarmed around, and I had to kill them myself. The blood from previous guests' mosquito repellents was still on the walls and floor, making it feel incredibly unhygienic! The living room counter and the coffee table in front of the sofa were also stained and uncleaned.
The bathroom: The shower and toilet were connected without a door, so water from the shower flowed directly out of the toilet door, and the toilet was wet – truly an unpleasant experience.
Since check-in was already 10 PM, I asked the staff if there were any other rooms available, but they replied no, which was fine!
I have never stayed in such a poorly clean room before. The $460 price tag was a complete waste; I felt ripped off. I will never book an apartment hotel again; it's simply not worth it!
Original textTranslated by Google
Response from Property: Dear Guest, we are deeply sorry for the unpleasant experience you had during your stay. We are extremely remorseful for the issues raised, including the strong smell of smoke in the room, stains on the furniture, uncleaned mosquito bloodstains, substandard hygiene, and the bathroom's lack of separation between wet and dry areas with overflowing water. This is a serious oversight on our part in cleaning and management. Your request to change rooms upon arrival at 10 PM was also unsuccessful, and our handling of the situation was inadequate. You paid for a room but did not receive the accommodations you were expected to receive. We sincerely apologize again for this. We have immediately strengthened our deep cleaning of the entire property, mosquito control, and hygiene inspections, and optimized our emergency check-in procedures to prevent such incidents from recurring. Thank you for your honest feedback. We hope to have the opportunity to make amends and provide you with a satisfactory and comfortable stay in the future.
Response from Property: 尊敬的賓客,非常感謝您細緻用心的好評!很高興您喜歡酒店周邊的便利配套,豐富的餐飲、影院、超市及特色參觀體驗,還有熱鬧夜市,希望給您的旅程增添了不少樂趣。您提出的枕頭偏薄、門鎖損壞的問題我們已立刻記錄並安排整改更換,力求為每位賓客打造更舒適安心的入住環境。再次感謝您的真誠建議,期待您下次光臨,祝您生活愉快!
Guest User
Light Luxury Double Bed Room (Balcony + Washing Machine)