Guest Reviews of Volkswagen Design Hotel (Shenzhen Futian Zhuzilin Subway Station)
8.6/10
1048 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.5
Service8.8
Cleanliness8.7
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All reviews(1048)
Positive reviews(965)
Reviews with photos/video(438)
Easy to get around(184)
Close to metro(120)
Convenient location(110)
Friendly front desk staff(94)
Well designed(35)
Perfect for business trips(27)
Nice toiletries(14)
Excellent room layout(14)
Negative reviews(83)
Guest User
Deluxe Projection Twin Room (Smart Control + HD Projection)
Stayed in Jul 2026
Travelling with friends
35 reviews
10/10
Outstanding
Posted on Sep 2, 2026
The hotel is conveniently located near the Zhuzilin subway station, making transportation very easy. The room was very clean and the environment was quiet. We booked a twin room with a projector, and the beds were large enough, the projector image was clear, and the smart control system was very convenient to use. The staff were enthusiastic and the facilities were all well-maintained and functional. My friend and I had a very comfortable stay, and we would consider this hotel again on our next visit to Shenzhen.
Deluxe Projection Twin Room (Smart Control + HD Projection)
Stayed in Jul 2026
Travelling with friends
2 reviews
10/10
Outstanding
Posted on Sep 2, 2026
The room was clean and tidy. There were plenty of food options downstairs, and the subway station was conveniently located nearby. I had a very comfortable night's sleep. Recommended!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your perfect review! Every city has its reasons for being memorable, every season has its unforgettable scenery, and every hotel holds sweet and warm memories. We hope that Dazhong Design Hotel will be the warmest and most unique memory for you! Please come back often! Best wishes!
Anonymous User
Superior Queen Room
Stayed in Aug 2026
Business traveller
12 reviews
10/10
Outstanding
Posted on Sep 9, 2026
Great location, very convenient for getting around, and plenty of places to eat nearby.
Original textTranslated by Google
Response from Property: Hello, thank you so much for your positive feedback on our hotel's location! We are truly delighted to know that you find it convenient for travel and easy to find restaurants nearby. Dazhong Design Hotel (Shenzhen Futian Zhuzilin Metro Station Branch) is located right next to Exit B2 of Zhuzilin Station on Metro Line 1, providing easy access to major popular areas. We hope to save you time and provide a more relaxed experience for your trip. We look forward to choosing us again next time you visit Shenzhen, and providing you with the same comfortable and attentive service.
Anonymous User
Special Queen Room
Stayed in Aug 2026
Family
2 reviews
6.5/10
Posted on Sep 14, 2026
I seldom want to write negative review especially about service of the hotel staff, just to share my thoughts about this hotel, I can understand this is a budget hotel so we cannot expect something great however, I have experienced staying in many budget hotel in China which I can understand nothing is perfect but this hotel by far is the worst service that the two staff lady had given, for the least of being friendly and have a basic manner to accommodate foreigners guests travelling for holiday in china. They don't seems to care about their job wholeheartedly. I do hope the owner of this hotel train the staff with Friendliness and good manner towards the guest for maintaining a good reputation in the future.
Response from Property: 親愛的客人,您好!非常感謝您在百忙之中分享這次入住體驗。聽到您提到前台同事的服務態度未能讓您感到被尊重與被善待,我們真心感到抱歉,也理解您的失望。我們一直重視待客禮儀與服務細節,您的反饋已讓我們更加警醒:無論是本地客人還是外籍來賓,都應當獲得同樣周到、得體的體驗。也懇請您再給我們一次機會,讓您看到我們在服務上的改進與用心。
Moyanxishi
Special Queen Room
Stayed in Jan 2026
Solo traveller
3 reviews
10/10
Outstanding
Posted on Feb 18, 2026
My flight was delayed, so I arrived quite late at night, but the front desk staff was super enthusiastic and even helped me with my luggage (I felt a little embarrassed!). The hotel itself is small, but the decor is very new and it's quite clean. There are lots of restaurants nearby, and ordering takeout is convenient. Even during Chinese New Year, there were plenty of options. Public transport is also pretty accessible. I actually wanted to extend my stay for another night, but they were fully booked the next day! 🤣
Original textTranslated by Google
Response from Property: Dear guest, thank you for taking the time to share your experience at our hotel. We will continue to strive to provide you with even better service. We wish you a pleasant stay!
Guest User
Deluxe Projection Twin Room (Smart Control + HD Projection)
Stayed in Dec 2025
Solo traveller
3 reviews
10/10
Outstanding
Posted on Jan 21, 2026
The room was very clean! The location is super convenient.
Original textTranslated by Google
Response from Property: 尊敬的客人,感謝您在百忙之中分享您在外面大眾的入住體驗,我們會繼續努力的期待您的下次光臨我們會更好的為您服務,小眾在這裏祝您生活愉快~
Guest User
Superior Queen Room
Stayed in Sep 2024
Other
1 reviews
2.5/10
Posted on Oct 13, 2024
First time worrest hotel,,... No cleaness ie. Bathroom bad smell. And ac also not working..
I don't book anymore with trip. Com
Response from Property: Dear Guest, We sincerely apologize for the unpleasant experience you had. During your stay, if you encounter any issues with the room's facilities or equipment, please feel free to contact our staff at any time. We are available 24 hours a day to assist you. Regarding the room issue, our engineering department has strengthened maintenance to ensure that such problems will not occur during your next stay. We sincerely apologize for any inconvenience caused.
Timothy Office
Featured Deluxe Hotel Room (Double Bed)
Stayed in Nov 2024
Travelling with friends
19 reviews
10/10
Outstanding
Posted on Dec 28, 2024
very good and quite silent.
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住大眾設計酒店並分享您的入住體驗,您的滿意是我們最大的責任與榮幸,大眾設計酒店致力於為客人提供卓越的服務,非常感謝您對酒店的肯定及支持,我們繼續努力、不斷進取的動力, 期待下次為您服務!
Guest User
Superior Queen Room
Stayed in Feb 2025
Other
11 reviews
10/10
Outstanding
Posted on May 9, 2025
geel well
Response from Property: 尊貴的賓客:您好!一次偶然的機會,我們遇見了您,一次偶然的機會,您選擇了我們,生命中有太多的選擇,您的每一次選擇都是一種緣分,感謝緣分讓我們與您相識,您的貼心,您的關懷,定會收穫一生的温暖。期待與您再次相逢!
Anonymous User
Special Queen Room
Stayed in Jun 2026
Other
11 reviews
1.0/10
Posted on Jul 13, 2026
The hygiene was terrible, there were bugs crawling around, it was disgusting, I wouldn't recommend it! I can accept a small room, but I can't accept a room this bad!
Original textTranslated by Google
Response from Property: Dear Guest, We are truly sorry to have received your feedback regarding the hygiene issues and the presence of insects crawling in your room. We understand that this stay was uncomfortable and disappointing, and we regret not trusting you. We fully understand your concern about the room size but not the poor hygiene, and we will take your feedback seriously and continuously improve our guest rooms and overall guest experience. Thank you for your honest feedback; it is very important to us. We sincerely hope to have the opportunity to welcome you back in a cleaner and more comfortable environment in the future.
Guest User
Deluxe Projection Twin Room (Smart Control + HD Projection)
Stayed in Jul 2026
Family
1 reviews
2.0/10
Posted on Aug 22, 2026
Extremely bad. The pictures are completely different from the reality. The room was moldy and the soundproofing was terrible. The room was also very small. I was shocked.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for staying at Dazhong Design Hotel (Shenzhen Futian Zhuzilin Metro Station Branch) and for sharing your feedback. We sincerely apologize for the issues you mentioned in your experience, such as the discrepancy between the pictures and the actual room, the musty smell/mold in the room, poor soundproofing, and the small room size. Your feedback has prompted us to reflect on these details and we will continue to improve the overall quality of your stay. We sincerely hope to have the opportunity to serve you again in the future and provide you with an even better accommodation experience.
Guest User
Featured Deluxe Hotel Room (Double Bed)
Stayed in Jul 2026
Family
1 reviews
1.0/10
Posted on Aug 16, 2026
The hygiene was terrible; there were still false eyelashes on the walls, the pillows were dirty, and hair was on the floor that hadn't been swept away either.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Dazhong Design Hotel (Zhuzilin Metro Station, Futian District, Shenzhen) and sharing your feedback. We sincerely apologize for your unsatisfactory experience regarding the cleanliness of the environment. The issues you mentioned, such as inadequate wall cleaning, unclean pillows, and hair residue on the floor, reflect our oversight in cleaning details, causing you inconvenience and discomfort. We sincerely apologize for this. We will take your feedback seriously and continuously improve our room hygiene standards and service quality, looking forward to providing you with a more perfect stay experience in the future.
Guest User
Deluxe 2-bed Room
Stayed in Jan 2026
Travelling with friends
1 reviews
6.0/10
Posted on Feb 5, 2026
There's a night market downstairs, so it's a bit noisy. Overall, it's not bad, and the cleanliness is acceptable, but there's still a little dirt around the bed.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Dazhong Design Hotel. We are delighted that you had a pleasant stay. Thank you for your support and trust in the hotel, and thank you for your valuable suggestions. We will continue to strive to provide you with an even more comfortable and welcoming stay. We look forward to your next visit!
Antonia_X
Superior Queen Room
Stayed in Oct 2025
Solo traveller
24 reviews
1.0/10
Posted on Nov 30, 2025
Upon check-in, I saw two rooms. One faced the so-called garden (generally quieter), but there was obvious mold in one corner of the roof, and the room smelled of smoke. The other faced the main street and had poor soundproofing; the receptionist said it was noisy outside until 2-3 AM. So I was forced to choose the moldy room.
Then I saw that the bathroom was so cramped that it was impossible to use the toilet properly (a toilet seat was needed), and the towels were very stiff, like they had been waxed. There was also mold around the sink. It wasn't until night that I realized both sides had very poor soundproofing.
Overall, the environment, hygiene, and service were all very poor. Compared to the nearby Home Inn, the location is even worse, and the room condition is much worse. I can't understand why the price is comparable to Home Inn.
I also can't understand why Ctrip put them so high on the list.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay and for your feedback. We sincerely apologize for the unpleasant experience. Your suggestions are very important, and we have forwarded them to the Housekeeping Department for immediate improvement. We believe our colleagues will provide even more attentive service to our guests in the future. We apologize again for your dissatisfaction and look forward to your next stay so you can experience our even better service.
Guest User
Superior Queen Room
Stayed in Feb 2026
Other
11 reviews
2.0/10
Posted on Mar 28, 2026
I booked the room at 11 PM and arrived at midnight. The room wasn't cleaned properly; even the toothbrush and other toiletries hadn't been cleaned. They just brought it in and told me to stay. If I hadn't been extremely unwell and needed to rest, and hadn't been too lazy to argue, I really wouldn't know what to say.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for your stay and review! We appreciate your feedback. During your stay, the hotel was fully booked with many guests; we apologize for the inconvenience. We will strengthen our efforts to improve the hotel's facilities and services. The hotel regularly maintains and updates the room environment and equipment to ensure a more comfortable and clean stay for you. We hope you will have a wonderful experience on your next visit! We eagerly look forward to your next visit!