Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)

Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center) Reviews

Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)

1th Floor, Baolin International Gold Jewelry Exchange Center, 29 Shuitian 2nd Street, Shuibei Community, Cuizhu Street, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)
Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)
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Guest Reviews of Keaston Hotel (Shenzhen Luohu Shuibei International Jewelry Exchange Center)

8.7/10
681 review
Verified reviews
Location8.6
Amenities8.6
Service8.8
Cleanliness8.7
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All reviews(681)
Positive reviews(637)
Reviews with photos/video(240)
Friendly front desk staff(56)
Easy to get around(46)
Many amenities(37)
Convenient for shopping(18)
Close to metro(16)
Good Internet(9)
Excellent room layout(8)
Amazing natural light(7)
Negative reviews(44)
TIFFANY
Special Queen Room
Stayed in Oct 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Nov 8, 2024
Clean and Friendly..little inconvenience during the time hotel remodeling
Response from Property: 感謝您的好評，得到您的認可是我們最大的榮幸，同時也給我們巨大的動力，讓我們在今後的服務中不斷提升、不斷創新，期待您的再次光臨，我們將竭誠為您服務~
Guest User
Special Queen Room
Stayed in Sep 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Oct 18, 2024
Good experience.
Response from Property: 尊敬的賓客：您好！感謝您的光臨，同時也真誠感謝您對我們的喜愛和認可，您記住了在這裏的美好時光讓我們心裏很感動，讓賓客享有美好入住體驗是我們義不容辭的責任，能得到您的讚許我們深感榮幸，同時我們也更有動力繼續前行，希望能有更多為您服務的機會！
Guest User
Special Queen Room
Stayed in Apr 2025
Other
3 review
1.2/10
Posted on May 2, 2025
It's called a comfortable king-size room, but the room is narrow, the walls are covered with dust, and there are a lot of mosquitoes and flies. The TV has no signal. Alas, I'm disappointed.
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for choosing us. Perhaps it is fate that brings us together. In response to the problem you mentioned, we will actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Duxiaojing522
Special Queen Room
Stayed in Apr 2025
Travel with friends
9 review
7.0/10
Posted on May 5, 2025
The hotel is conveniently located for travel, but the hotel is generally small, has no windows, and no breakfast. Consider it carefully. It is very convenient to go to Shuibei and shopping is more convenient. It is OK.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing us. Perhaps it is fate that brings us together. In response to the problem you mentioned, we will actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
Guest User
Hotel Room (Double Bed)
Stayed in Apr 2025
Business travellers
1 review
4.5/10
Posted on May 3, 2025
There were cigarette butts in the elevator, the kettle didn't work after entering the room, the wifi took a long time to connect, the bedside socket didn't work, and there were stains on the bedsheets. I called the front desk and they said they would send someone to check but they never came. It's all bad points. The only good thing is that it's close to Jinzuo and Wanshan
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for staying with us and taking the time to share your experience. We are sorry for the bad experience you had during your stay. The hotel is constantly developing, and we will continue to improve the sanitary environment you have seen. At the same time, we will strengthen the management of hotel hygiene and strive to bring you better service. Please believe that we want to do more for our guests. The hotel has seasonal activities recently, and we look forward to your participation! We welcome you to stay again!
Guest User
Featured Smart Member Room (Double Bed) (Window)
Stayed in Mar 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 2, 2025
The hotel is very cost-effective, the room is very clean, the front desk service is nice, the environment is good, the hotel is well-equipped, the room is clean and tidy, the service attitude is good, and the transportation is convenient
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Special Queen Room
Stayed in Mar 2025
Couples
7 review
10.0/10
Outstanding
Posted on May 2, 2025
This hotel is very good. It is a must-see when you come to Shenzhen. It is very convenient for commuting. The environment of the hotel is also very good. The sanitation is very clean. The stay experience is very good 👍
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your visit, and we sincerely thank you for your love and recognition of us. We are very touched that you remember the good times here. It is our unshirkable responsibility to let guests enjoy a good stay experience. We are honored to receive your praise, and we are more motivated to move forward. We hope to have more opportunities to serve you!
Guest User
Special Queen Room
Stayed in Mar 2025
Couples
8 review
9.5/10
Amazing
Posted on Apr 27, 2025
This hotel is one that cannot be recommended in Luohu District, it is located in Shuibei Village! The area around here is full of the flavor of Shenzhen's urban development, and there are countless restaurants nearby!
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Lffangfang
Special Queen Room
Stayed in Mar 2025
Business travellers
3 review
8.7/10
Very Good
Posted on Apr 26, 2025
The hotel is strategically located near the Shuibei Gold and Jewelry Market, just a few minutes' walk from the subway station and large shopping malls. There are abundant food options and convenient facilities around, which is suitable for business trips and shopping and leisure. The room is clean and tidy, the bedding is comfortable, and the air conditioning has good cooling effect, which is suitable for long-term stay. The front desk service is warm and thoughtful, the check-in is fast and efficient, and the staff's meticulous attitude and proactive help are recognized.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Featured Smart Member Room (Double Bed) (Window)
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 30, 2025
The room is very comfortable. There is a set of tables and chairs, which is very convenient. It is especially convenient if you want to order a lot of takeout. You can eat and drink directly on the bed. The sound insulation is pretty good, and there is no bad smell in the room.
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Shixiaoniu
Featured Smart Member Room (Double Bed) (Window)
Stayed in Feb 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on Mar 29, 2025
Environment: Beautiful surroundings Affordable price, highly recommended, great value for money, front desk service attitude is very good Facilities: Very complete, with gym and washing machine Sanitation: Very clean
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Privilege Queen Room
Stayed in Feb 2025
Business travellers
6 review
10.0/10
Outstanding
Posted on Mar 28, 2025
Convenient transportation, only 300 meters away from Shenzhen Shuibei Gold and Jewelry International Trading Center, very convenient, there are two or three food streets downstairs, it is very convenient to eat, the room is also very clean, the receptionist is warm ❤️🔥
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your good comments on our hotel. Thank you! We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to your next visit and wish you a pleasant journey!
Wangfeiyue
Hotel Room (2 Beds)
Stayed in Mar 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Apr 5, 2025
The room is clean and hygienic, the front desk service is good, it is recommended to stay
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Special Queen Room
Stayed in Feb 2025
Business travellers
1 review
10.0/10
Outstanding
Posted on Mar 14, 2025
The hotel is pretty good, quiet in a busy area, and the front desk service is warm, thoughtful and meticulous;
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to your visit again and we will serve you wholeheartedly~
Guest User
Special Queen Room
Stayed in Feb 2025
Couples
5 review
1.2/10
Posted on Mar 23, 2025
It's called a hotel but it's actually an apartment with only one floor in the building. They say you can store your luggage but it's actually in the lobby. I asked them what to do if it's lost and they said it's all under surveillance so it won't be lost. Then I asked if the hotel is responsible if it's lost and she said to ask the supervisor and the supervisor said it's only until 12am, meaning it's less than 10 hours. Then the front desk clerk started saying that there are people coming and going here and it's not safe to leave your luggage here... So you said at the beginning that it's all under surveillance and no one will take it, are you kidding? What the hotel staff said can't represent the hotel. You can store your luggage but it's lonely. The check-in experience is very bad. After checking in, the table is dirty and the bed sheet has traces of cigarette burns and one piece is torn. Seriously, believe me, you'd better not stay here.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Kaiya Hotel. We are sorry for the inconvenience. We failed to bring you a perfect stay experience. We hope that next time we can continue to provide you with meticulous service and complete facilities to meet all your needs during your stay. We sincerely hope that we can meet you again in the hotel in the near future, so that we have the opportunity to provide you with more warm and thoughtful service!