Hilton Garden Inn Shenzhen Guangming Hongqiao Park

Hilton Garden Inn Shenzhen Guangming Hongqiao Park Reviews

Hilton Garden Inn Shenzhen Guangming Hongqiao Park

No. 1328 Ketai Road, Guangming District, Shenzhen, Guangdong, ChinaView hotel details
Hilton Garden Inn Shenzhen Guangming Hongqiao Park
Hilton Garden Inn Shenzhen Guangming Hongqiao ParkHilton Garden Inn Shenzhen Guangming Hongqiao ParkHilton Garden Inn Shenzhen Guangming Hongqiao Park
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Guest Reviews of Hilton Garden Inn Shenzhen Guangming Hongqiao Park

9.6/10
Excellent
1340 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.7
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All reviews(1340)
Positive reviews(1323)
Reviews with photos/video(272)
Friendly front desk staff(194)
Large rooms(104)
Delicious breakfast(104)
Perfect for business trips(44)
Loved the view(33)
Awesome gym(32)
Close to train station(9)
Has facilities for children(8)
Negative reviews(17)
Guest User
King Guest Room
Stayed in Dec 2025
Family
33 review
10/10
Outstanding
Posted on Feb 2, 2026
This hotel is excellent, both in terms of facilities and service. The breakfast is also plentiful, and all my family and friends traveling with me praised it highly. Hongqiao Park and Guangming Roasted Pigeon are within walking distance of the hotel, so you can enjoy a stroll in the park and savor the roasted pigeon without any hassle.
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Response from Property: Hong Xiaohua wants to watch the rain in the thatched pavilion, watch ants by the artificial hill, watch butterflies court, watch spiders spin their webs, watch the water, watch boats, watch the clouds, watch the waterfall, and also watch you sleeping sweetly on Hong Xiaohua's comfortable Serta mattress~~~
Guest User
Planet Adventure Themed Family Room With Rainbow Bridge View (Double Bed + Sofa Bed)
Stayed in Dec 2025
Family
7 review
10/10
Outstanding
Posted on Jan 3, 2026
The hotel is very close to Hongqiao, within walking distance, which is very convenient. The family room we booked wasn't available, so they upgraded us to a larger room and even provided an extra bed for the child. The service was very warm and welcoming. Breakfast was a bit simple, but it wasn't crowded during the New Year's Day holiday, which was nice.
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Response from Property: 虹小花的人生規劃一直十拿九穩。唯獨缺了一角,怎麼拼都不完整——直到遇見您。原來差的,是您輕輕落下的那個肯定!感謝您的點評,早餐方面我們正在着手升級出品,敬請期待!
Guest User
King Guest Room
Stayed in Nov 2025
Family
2 review
10/10
Outstanding
Posted on Dec 7, 2025
The Hilton Garden Inn Shanghai Hongqiao Park was absolutely delightful! The location is great, making it easy to get around. Tab provided exceptional service; he was enthusiastic, answered all our questions, and even proactively shared local travel tips, which made our trip much smoother. I truly appreciate his help! The breakfast was also good.
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Response from Property: 虹小花收到您的圖文並茂五分好評,心裏甜滋滋的了!警告!您的可愛值已嚴重超標,現對您實施“甜蜜制裁”:親親、抱抱、舉高高,立即執行!哈
GloriaFung
Twin Guest Room
Stayed in Oct 2025
Family
9 review
8.0/10
Very good
Posted on Nov 24, 2025
We are a family of seven from Hong Kong and recently stayed at the Hilton Garden Inn Shenzhen Guangming Hongqiao Park for two nights. Mr. Jam Zhan, the Service Manager, was extremely helpful with our booking for four rooms, ensuring that our requests were met. He provided us with clear information about the hotel’s location and guidance on how to get there. All our rooms were clean and conveniently located on the same floor, and we truly appreciated his attentive and professional service. As we were new to the area, Ms. Lily 王力 generously showed us places of interest and explained local details and locations. Her professional service and friendly attitude made our trip enjoyable and memorable. We are very grateful to both Mr. Jam Zhan and Ms. Lily 王力 for their exceptional hospitality, which made our stay a wonderful experience
Response from Property: 虹小花生來執拗,愛憎分明,從見到您的第一眼起,虹小花的眸子裏,就全是清澈的您,所以虹小花喜歡您,不是一時興起,也不是心口不一。承蒙您的厚愛,花費寶貴時間點評!希望您常來!
Lorena C
King Premier Room
Stayed in Aug 2025
Travelling with friends
50 review
9.0/10
Great
Posted on Sep 10, 2025
Conveniently located near So Fun Live concert venue, like close enough to walk. Or take a taxi. We did both and after the show walking made more sense. Lovely hotel for sure. Lobby with quality snacks, comfortable seating, restrooms and a kind staff (albeit confused about scanning passports). The room is very lovely, with a very cool view. The tub water runs cold before you can fill it, but I do love a rubber duckie. The shower has two options: ceiling rain or the adjustable regular spigot. At least that water was fine and hot. Robes, thin slippers, desk, living room, fridge with tea and coffee set up, bidet with a heated seat were all perfect.
Response from Property: 收到您的誇讚超幸福,能讓您滿意是虹小花的幸運!虹小花的腦子真神奇,就算忙得飛起,也能留條小縫想您!虹小花把您的認可當動力,往後服務也會更貼心幾分~
Guest User
King Guest Room
Stayed in Dec 2025
Business traveller
24 review
10/10
Outstanding
Posted on Jan 9, 2026
This hotel is perfect for business trips! The soundproofing in the rooms is excellent, making it very quiet for working. The high-speed WiFi is seamless, allowing me to handle work files without any issues. The hotel is also very close to my meeting locations, which saved a lot of commuting time. The breakfast is well-balanced and provides a quick energy boost to start the day. Definitely a great choice for business travelers!
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Response from Property: 從前山是山,水是水,樹是樹,自我知您在此山中,山是蓬萊山,水是星河水,樹是連理樹。感謝客官在芸芸酒店之中選擇下榻,您的好評是我們進步的源源動力,我們將繼續努力!
Guest User
Twin Guest Room
Stayed in May 2025
Couple
28 review
9.5/10
Amazing
Posted on Sep 17, 2025
Close to the Hongqiao Park which is the reason for staying there. Room was clean & spacious. Breakfast good. Service good. It was money’s worth.
Response from Property: 感謝您的支持,讀您的評價時虹小花嘴角不停上揚,這份認可太珍貴啦!您知道星星為什麼那麼亮嗎?因為每顆星星上都有虹小花對您的思念在發光!您的肯定像星光,照亮虹小花的服務路,期盼再次相見呀~
Guest User
King Deluxe Room With Sofa Bed
Stayed in Nov 2025
Family
13 review
5.5/10
Posted on Jan 20, 2026
Arrived at 8 PM, only to be told our room wasn't ready. They didn't even offer bottled water while we waited, and there was a complete lack of apology throughout! Even a higher-ranking staff member showed up and still offered no apology, just kept making excuses about the hotel being fully booked the night before. It was 8 PM for check-in—are they implying guests arrived too early?! I can't imagine how this hotel trains its staff!
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Response from Property: 尊敬的賓客您好! 非常感謝您在芸芸眾酒店中選擇下榻和花費寶貴時間進行點評。非常抱歉未能讓您擁有滿意的住店體驗。由於您入住期間是斯巴達小童挑戰賽高峯,適逢住房高峯,我們未能及時清潔房間便於週轉,實在是很抱歉,我們會加強高出租率下的房間清掃週轉,同時加強團隊成員應變技巧,想客人之所想,急客人之所急,您的寬容和理解是對我們工作的鼓舞和支持,我們會不斷致力於完善每一個細節, 期待您的下次光臨!
Guest User
Twin Guest Room
Stayed in Nov 2025
Family
22 review
10/10
Outstanding
Posted on Jan 3, 2026
Very close to Hongqiao Park, the environment is super comfortable. During the Christmas holidays, the hotel was beautifully decorated everywhere, making for great photo opportunities. The Bluetooth speaker in the room is worth mentioning; the sound quality is excellent. The only area for improvement is the dining: the boiled egg at breakfast was undercooked, and the lean meat in the noodles was also undercooked – it seemed too rushed.
Original textTranslated by Google
Response from Property: 剛才抬頭看雲,覺得這片雲好像您;側耳聽風,風聲也像您在説話。原來整個世界,今天都在默契地提醒虹小花同一件事-------虹小花喜歡您!感謝您的肯定有嘉,又不吝提出寶貴意見,虹小花一定加強整改,確保賓客的完美體驗!感恩!
AndieW
Twin Guest Room
Stayed in Oct 2025
Family
2 review
9.5/10
Amazing
Posted on Nov 23, 2025
Quite a new hotel, spacious room with 2 double beds and sofa. Manager Mr. 占is helpful and speaks Canto. Location wise, 10 minutes walk from the red bridge park. Although not in the city center, few minutes to reach the major mall and metro on DiDi. Recommend.
Response from Property: 楊柳蘸着春水寫詩,而虹小花在詩句的縫隙裏,藏滿了客官您的名字。驚覺相思不露,原來衹因已入骨。三月的雨落滿屋檐,而虹小花的思念漫過山海!期待您的再次光臨!
Dadadadaxixigua
King Guest Room
Stayed in Oct 2025
Business traveller
10 review
10/10
Outstanding
Posted on Jan 12, 2026
设施:ok 卫生:okk 环境:okkk 服务:okkkk
Response from Property: 您的存在,如同夜空中最温柔的月光,照亮虹小花前行的每一步,也温柔了虹小花內心的每一個角落。虹小花期待您的再次光臨哦!
MOHAMMADHOSEIN KHODABAKHSH
King Guest Room
Stayed in Jul 2025
Business traveller
6 review
10/10
Outstanding
Posted on Oct 21, 2025
Couldn't be better !! highly recommended.
Response from Property: 感謝您為我們點亮了五顆心,您的肯定是對我們最大的鼓勵,我們會繼續保持我們的服務水準不辜負您的好評,期待您的下次光臨,祝生活愉快,天冷記得加衣保暖哦。
yasein
King Guest Room
Stayed in Oct 2025
Business traveller
29 review
9.5/10
Amazing
Posted on Jan 19, 2026
Nice but far from the center
Response from Property: 很榮幸得到您的信賴與好評!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而温馨的回憶。希望虹小花家是最獨特的那一份,希望帶着這份美好讓小主兒完美的享受這趟旅行~~祝小主生活愉快,期待您的再次光臨~
Anonymous User
King Guest Room
Stayed in Oct 2024
Couple
24 review
4.5/10
Posted on Jan 17, 2025
Room had odor of cigarettes. Smells wafted in through the ac ventilation ducts. Inevitable when smoking rules are not enforced...
Response from Property: We're truly sorry that your room reeked of cigarettes due to smoke infiltrating through the AC ducts. This is a serious lapse on our part.Our team is on high alert now. We've tightened up staff training regarding strict smoking - rule enforcement. We'll also conduct a thorough check and cleaning of the entire AC ventilation system to eliminate any lingering odors.Your satisfaction matters greatly. We earnestly hope you'll give us another shot. Next time you're with us, we're committed to providing a fresh, smoke - free environment that meets your expectations.Thank you for bringing this to our attention.Best regards
Guest User
Twin Guest Room
Stayed in Jan 2025
Other
1 review
6.5/10
Posted on Mar 2, 2025
Big brand but has smoke smell and quite poor noise insulation.
Response from Property: Thank you for choosing to stay with us and for taking the time to share your experience. We sincerely apologize for the inconvenience caused by the smoke smell and noise issues you encountered during your stay.As a brand dedicated to delivering exceptional hospitality, we take your concerns to heart and are committed to implementing these improvements promptly. We would be honored to welcome you back in the future to showcase our enhanced standards.