I wouldn't even give this a single star – absolutely terrible. The management is a mess. The service here, for a five-star hotel, is worse than a three-star's. There were six families in our group, and when we went down for breakfast at 9:15 AM, we found a queue. All six rooms joined the line, and after waiting for over half an hour, we saw there were still twenty-plus numbers ahead of us. For such a large venue, and having eaten countless breakfast and dinner buffets at five-star hotels during holidays, I've never seen such a queuing spectacle. And this was a Thursday, not even a holiday! Feeling something was off, I stood at the entrance to observe. Turns out, the lobby management was indeed chaotic. Many tables inside weren't being assigned to appropriate groups. A spacious private room for six, with a large round table that could seat eight, had only three people seated, and they wouldn't let others join. A large ten-person rectangular table, which could fit twelve with extra chairs, was split between a group of four and a group of two, leaving the middle empty. Inside, it was the same: two people were given a four-person table, while three people got a two-person table with an added chair. It was truly disorganized. Then, when the group at the twelve-person rectangular table left, we, nearly 20 people from six rooms, suggested they assign it to us, which would solve all our seating problems. But the lobby staff simply said no, and insisted we wait in line. By this point, we had waited for almost an hour. We tried to point out their illogical allocation, but they just ignored us. They even said that if there were no large tables when it was our turn, they'd find us six small tables, just not together. I was speechless. The kids were here for a get-together, and they wanted to eat together to have a good atmosphere. The children were starving and still hadn't gotten in. Many other children at the entrance were also crying hungry, and some parents just went in, grabbed some food, and fed their kids right by the door. This scene, sigh, for a five-star hotel. It really fell short of expectations. After more than an hour, we still couldn't get in. We just gave up on breakfast and went straight out to find somewhere for lunch. Luckily, there were plenty of restaurants nearby.
Later, I reported this to the front desk, and they just offered apologies and said they'd give us a small gift when we checked out. Honestly, I don't understand. Staying in rooms that cost thousands a day, do we really care about your small gift? They don't even understand basic F&B management, and yet they're managing a five-star hotel lobby, *hehe*. When you eat out, restaurants know to seat larger groups at larger tables and smaller groups at smaller tables, ensuring every table is fully utilized and allocated properly. I had too high expectations for MGM; it's a shame to tarnish such a good brand.
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