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Verified reviews
Location9.3
Amenities9.1
Service9.2
Cleanliness9.4
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All reviews(2710)
Positive reviews(2649)
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Well designed(319)
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Large rooms(258)
Nice bathtub(66)
Tasty food(54)
Close to metro(44)
Clean pool(36)
Excellent afternoon tea(29)
Negative reviews(61)
Kuailezhiluren
Exective King Bed Room
Stayed in Jul 2026
Solo traveller
7 reviews
10/10
Outstanding
Posted on Aug 28, 2026
This designer hotel is really great, both inside and out, it has a very artistic feel. The afternoon tea on the top floor at the Western restaurant was excellent, and the views were fantastic. The swimming pool is on the first floor, completely indoors, but there was no one there. The gym is on the mezzanine. The lobby is also very nice and well-designed.
Original textTranslated by Google
6/17
Response from Property: Dear Guest, Thank you so much for staying at Shenzhen Hui Hotel and sharing such a wonderful experience. We are delighted that you appreciated the artistic atmosphere we created in our indoor and outdoor spaces, and we were also impressed by the design of the lobby. We also appreciate your positive feedback on the afternoon tea and views at the rooftop Western restaurant. Regarding the swimming pool (entirely indoors on the ground floor) and the gym (located on the mezzanine level), we will continue to pay close attention to every detail. We look forward to your next visit and hope you will continue to enjoy a wonderful "Hui" experience here.
Anonymous User
Deluxe King
Stayed in Jul 2026
Couple
5 reviews
7.0/10
Posted on Aug 30, 2026
The location was decent, but the facilities were quite old and there were no movie channels. The TV screen was also broken, split in two. The room's curtain was faulty and only closed halfway. When showering, I noticed there wasn't enough shower gel and conditioner for two people. There's definitely room for improvement.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您入住深圳回酒店並分享寶貴反饋。對於您提到的設施較舊、電視畫面異常、窗簾無法完整遮光以及洗浴用品準備不足等問題,給您帶來不便與不舒適,我們深感抱歉。我們會認真重視您的意見,持續改進房間設施與配套服務的體驗細節,讓每一次入住都更安心、更舒心。期待您在之後有機會再次蒞臨,我們也希望能用更完善的服務與狀態迴應您的期待。
Chattyfam
Deluxe Twin Room
Stayed in Jul 2026
Family
27 reviews
10/10
Outstanding
Posted on Aug 25, 2026
Clean hotel with cool artsy classy design.
Loved the birds at the lobby, room was spacious and clean. 10 mins walk to 中航城君尚购物中心
Breakfast was great.
Response from Property: Dear Guest, thank you so much for your wonderful review and for staying with us at Hui Hotel. We’re truly happy you enjoyed the clean, artful design and the classy, calm atmosphere throughout your stay. It means a lot that you loved the birds in the lobby, and that you found your room spacious and spotless. We’re also glad breakfast was a highlight for you—our team works hard to make it fresh and delightful every day. And it’s great to hear the nearby Zhonghangcheng Junshang Shopping Center suited your plans, just about a10-minute walk away. We look forward to welcoming you back again soon.
ZailushangdeLynn
Deluxe King
Stayed in Jul 2026
Business traveller
51 reviews
9.2/10
Great
Posted on Aug 24, 2026
The hotel is right next to Central Park, and about 3km from malls like CoCo Park and MixC. You can basically get there by car within 15 minutes, which is super convenient for dining and shopping.
The room layout is very stylish, with lush greenery nearby and city buildings in the distance, offering both a natural and urban feel. There's also a bathtub in the room, perfect for a relaxing soak in the evening.
Original textTranslated by Google
Response from Property: Hello, thank you for choosing Shenzhen Hui Hotel and sharing your stay experience. We are delighted that you enjoyed the natural atmosphere of the hotel's proximity to the central park. The nearby shopping malls are approximately 3 kilometers away, a 15-minute drive, making dining and shopping more convenient. We are also especially grateful for your appreciation of the room's design; the nearby greenery and distant city views offer a unique blend of nature and urban charm. The in-room bathtub is also perfect for relaxing a hot bath in the evening. We look forward to your next visit and bringing you the comfort of "Hui" again.
Guest User
Deluxe King
Stayed in Jul 2026
Family
7 reviews
10/10
Outstanding
Posted on Aug 24, 2026
This hotel is absolutely fantastic! I'd read some reviews before that mentioned poor soundproofing and noisy air conditioning, so I was prepared, but it turned out to be incredibly quiet – super, super quiet. I'm not usually a great sleeper, but I didn't even need earplugs here because it was so peaceful; I slept right through the night! The bed is huge, and the room has a really stylish design. It's much larger than other hotels in the same price range. The bathroom is even more luxurious, with an artistic bathtub that has a cool, minimalist Nordic vibe. I've been very impressed since checking in. The only minor downside is that the doormen at the entrance don't seem very professional; I often saw them on their phones or smoking.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!感謝您選擇深圳回酒店並分享如此細緻的入住體驗。很高興您在入住過程中感受到整體環境的安靜舒適,得以擁有高質量的睡眠;同時也感謝您對客房空間設計感、床品尺寸與浴室整體質感的認可,尤其是浴缸的藝術風格為您的旅程增添了亮點。對於您提到的門口值守人員在專業性方面的不足之處,我們深表歉意,並將認真重視您的反饋,持續提升現場服務與管理品質。期待您再次光臨深圳回酒店,繼續體驗更完善的入住服務。
Guest User
Deluxe Twin Room
Stayed in Jul 2026
Business traveller
1 reviews
10/10
Outstanding
Posted on Aug 20, 2026
The front desk staff were excellent and very welcoming; they responded to all our needs immediately! This level of service, combined with the great design and facilities, made for a perfect stay!
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您對深圳回酒店前台服務的認可,聽到您覺得我們熱情周到、能夠第一時間響應您的需求,我們很開心也更有動力把服務細節做好。也很感謝您對酒店設計與設施的讚美,讓整體體驗更顯“特別完美”。期待您再次回到深圳回酒店,繼續感受安心與舒適。
Guest User
Deluxe Suite
Stayed in Jul 2026
Family
12 reviews
10/10
Outstanding
Posted on Aug 16, 2026
This hotel's location is absolutely unbeatable! It's so close to the subway, I almost worried I'd miss it. There are so many great food options nearby, I couldn't resist indulging. The room was sparkling clean, and the soundproofing was so good I couldn't even hear snoring from next door. The value for money is incredible, just book it!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing Shenzhen Hui Hotel and sharing your stay experience. We are delighted that you appreciate the hotel's convenient location; the subway access and the abundance of nearby restaurants made your trip enjoyable. We also appreciate your positive feedback on the cleanliness and soundproofing of the room, allowing you to have a quiet and comfortable rest while traveling efficiently. Your positive review of the "value for money" is an affirmation of our continuous efforts to improve our service and quality. We look forward to your next visit to Shenzhen Hui Hotel.
Guest User
Deluxe King
Stayed in Jul 2026
Couple
13 reviews
6.0/10
Posted on Aug 21, 2026
Room has bed bugs. Woke up on the second day with bites in a pattern that got progressively worse.
Original textTranslated by Google
Response from Property: Dear Guest, we are very sorry that your stay was unpleasant. We understand your concerns regarding skin discomfort after your stay. Our hotel strictly adheres to the standard practice of **changing bedding after each guest and high-temperature disinfection**, and our rooms are regularly disinfected. Skin discomfort can have complex causes, potentially stemming from external environmental factors or exposure during your travels. Upon receiving your feedback, we immediately conducted a thorough disinfection and deep cleaning of the room, meticulously inspecting every corner, and will continue to maintain a high level of hygiene in our guest rooms. Thank you for your honest and objective feedback. We wish you a pleasant stay.
Jasmine Therese
Deluxe King
Stayed in Jul 2026
Solo traveller
4 reviews
8.5/10
Very good
Posted on Aug 11, 2026
Nice ambience, deco and good service rendered. Was skeptical about choosing this hotel due to the location but glad I gave selected to stay here
Response from Property: 尊敬的客人,您好!非常感謝您選擇並分享本次入住體驗。很開心您喜歡酒店的環境優美與精美裝飾,同時也認可我們的服務周到。起初您對位置還有些顧慮我們完全理解,最終選擇這裏並獲得滿意的心情,更讓我們倍感欣慰。期待您的再次光臨,讓“迴歸靜謐的家”的體驗繼續與您相伴。祝您生活愉快!
PoMa
Deluxe King
Stayed in Jul 2026
Family
20 reviews
10/10
Outstanding
Posted on Aug 5, 2026
The hotel was as good as always, I've stayed here a few times now and it's consistently reliable. The slippers and dental kit were complete and of high quality. They even let us check in two hours early, which we really appreciated. We didn't get a chance to try the hotel breakfast or afternoon tea.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing Shenzhen Hui Hotel again. We appreciate sharing this trust and positive feedback with you. Knowing you've stayed with us multiple times and consistently find us reliable, we are truly touched. We are delighted that you were satisfied with the complete and high-quality slippers and toiletries you mentioned, and that we were able to check you in two hours early this time. While we didn't get to experience breakfast and afternoon tea this time, we look forward to providing you with an even more complete stay experience next time. We sincerely welcome you back and hope you will continue to choose Shenzhen Hui Hotel as a safe and comfortable choice for your travels.
Guest User
Deluxe Suite
Stayed in Jul 2026
Family
11 reviews
10/10
Outstanding
Posted on Aug 2, 2026
The room was quiet, uniquely designed, and well-equipped! It was peaceful, and the view outside the window was lovely, with lush green trees! The restaurant had a great ambiance, and the meal arrangements were well-thought-out! Definitely worth another visit!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing Shenzhen Hui Hotel and for your thoughtful and sincere feedback. We are delighted to learn that you enjoyed the quiet and comfortable atmosphere of your room and appreciated its unique design and comprehensive facilities. We are also very pleased that the lush greenery outside your window added to your comfort during your stay. Thank you for your positive feedback on the restaurant's ambiance and dining arrangements; your satisfaction is our greatest support. We look forward to welcoming you back to Shenzhen Hui Hotel to continue enjoying its tranquility and beauty.
Guest User
Deluxe King
Stayed in Jul 2026
Travelling with friends
4 reviews
10/10
Outstanding
Posted on Aug 2, 2026
The room was spotless and odor-free, and the bed was very comfortable. The front desk staff were warm and attentive. The location is easy to find, and there are plenty of dining options nearby. Overall, it offers great value for money, and I had a fantastic stay. I'll definitely book here again for my next trip.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing to stay at Shenzhen Hui Hotel and for sharing your pleasant experience. We are delighted to know that your room was clean and tidy, free of any unpleasant odors, and that you slept comfortably in the bed. Your appreciation for the warm and attentive service from the front desk is a great encouragement to us. We are also happy to see that you enjoyed the hotel's convenient location and the wide variety of dining options nearby, which made your trip easier and more enjoyable. Thank you for your positive feedback on the overall value and experience. We look forward to Shenzhen Hui Hotel providing you with a warm and comfortable stay on your next trip.
Guest User
Deluxe Twin Room
Stayed in Jun 2026
Family
2 reviews
10/10
Outstanding
Posted on Jul 29, 2026
The hotel's location is superb, making it very convenient for getting around. The room is well-equipped and has excellent soundproofing, ensuring a great night's sleep. The staff are very friendly and made me feel right at home.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing Shenzhen Back Hotel and sharing your heartwarming stay. We are delighted to know you were satisfied with the hotel's excellent location and convenient transportation; we are even more pleased that the well-equipped and soundproofed room ensured you had a quality night's sleep. We especially appreciate your recognition of the staff's friendly service; making you feel at home is something we always value and strive to do. We look forward to welcoming you back in the near future and continuing to provide you with a comfortable and wonderful stay.
Guest User
Exective King Bed Room
Stayed in Jun 2026
Couple
2 reviews
3.5/10
Posted on Jul 28, 2026
My husband and I were hugely disappointed due to poor service in handling complaints.
Due to an event on the 8th floor, our room directly below was affected by the noise well past 10 pm. We requested a room change but ended up changing 3 TIMES since the alternative rooms they offered were moldy and the lights wouldn’t work properly respectively.
The breakfast was hugely disappointing too. It included a small selection of food and unhelpful staff.
我和丈夫對於酒店處理投訴的糟糕服務感到非常失望。
因8樓舉辦活動,我們樓下的客房持續受到噪音干擾,晚上十點過後仍不得安寧。我們申請更換房間,前後一共換了三次。酒店安排的備選客房,一間存在發霉問題,另一間燈光還無法正常使用。
早餐體驗同樣令人大失所望:餐食品類稀少,工作人員服務態度也很怠慢。
Response from Property: Dear Guest, We sincerely apologize for the inconvenience and disappointment you and your husband experienced during your stay, particularly regarding the handling of your complaint, nighttime noise, room changes, and breakfast experience. We fully understand the fatigue and frustration you felt, especially considering the three consecutive room changes that still resulted in mold and lighting problems. We also take the issues with the breakfast selection and service attitude you mentioned very seriously. Thank you for your candid feedback; we will reflect on these shortcomings and continuously improve, hoping to have the opportunity to welcome you back to our hotel with an even better experience in the future.
Anonymous User
Deluxe King
Stayed in Jun 2026
Couple
6 reviews
10/10
Outstanding
Posted on Jul 25, 2026
Had a fantastic stay! The front desk staff were incredibly warm and attentive, the room was spotless, and the bedding was super comfy. The breakfast spread was delicious and varied, and it was excellent value for money. I'll definitely choose this place again!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for choosing Shenzhen Back Hotel and sharing your wonderful stay. We are delighted and encouraged to see your positive feedback on the warm and attentive service from the front desk, the clean and tidy room, the comfortable bedding, and the delicious breakfast. Your positive assessment of the value for money is a tremendous support for us, and it is our honor to provide you with a fantastic stay. We sincerely look forward to your next visit and continuing to offer you a warm and comfortable stay.