Service: We arrived at the hotel after 7 PM, and there was no one at the front desk. We tried to use the self check-in machine nearby, but it kept showing 'no order number'. A male staff member came over and told us to wait, saying he had already called the front desk. I was confused, wondering how a front desk at an international chain hotel could be unattended under normal circumstances. He replied, 'Because there are no more bookings at this time, so usually no one comes.' I'm not sure if the hotel's business is that bad, or if they offer such a relaxed and free work environment to their employees, which is quite perplexing. After waiting for several tens of minutes, Ms. Huang from the front desk finally arrived, slowly sauntering to her post as if we were staff lining up to welcome her, a distinguished guest. Not a single apology or explanation, she acted completely unperturbed.
Facilities: The room had no slippers or bathrobes. When I called the front desk, they told us to 'look for them ourselves,' suggesting slippers might be in 'this cabinet or that cabinet,' and that bathrobes were 'not provided.' It felt like a rather amusing treasure hunt for guests. After searching fruitlessly, the front desk finally relented and sent two pairs up via robot.
I don't want to say much more; it was truly disappointing.
Original TextTranslation provided by Google
