The hotel front desk assigned me an end-of-corridor room without prior notification, despite having available rooms that night. Afterwards, they claimed there were no vacancies initially, and only found one when I requested to switch rooms. How could a room magically appear within twenty minutes – none when I checked in, but one when I asked to change? I don't accept that excuse.
That evening, I was already exhausted from my trip back to Shenzhen from Hong Kong, loaded with luggage, and drenched in sweat. I just wanted to check in quickly. Instead, they gave a solo female traveler a room that was incredibly far away and posed potential safety concerns, directly facing the emergency exit.
I informed the front desk staff that I hadn't even entered the room, yet when she called me back, she dialed the in-room phone...
I also explicitly requested that the manager call me the next day at 10 AM to explain, but I never received a call from the manager. I had to call myself. The manager's attitude was mediocre, dismissing it as a 'small mistake' by the front desk. The only compensation offered was a 20% discount on the second night's room rate, and nothing more.
As a hotel service industry, you should be well aware that most people are reluctant to stay in end-of-corridor rooms. So, what exactly was the intention behind assigning such a room to a solo female guest staying for a single night, especially when there were other available rooms?
Shenzhen is a fun city, don't let staying at a hotel like this ruin your day.
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