Home Inn·neo (Shenzhen Luohu Port Guomao Subway Station) Reviews
Home Inn·neo (Shenzhen Luohu Port Guomao Subway Station)
No. 2011 South Renmin Road, Luohu District, Shenzhen, Guangdong, 518005, ChinaView Hotel Details
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Home Inn·neo (Shenzhen Luohu Port Guomao Subway Station) Guest Reviews
4.7/5
Outstanding
1021 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1021)
Positive reviews(999)
Reviews with photos/video(67)
Friendly front desk staff(142)
Easy to get around(108)
Close to metro(46)
Delicious breakfast(32)
Amazing natural light(27)
Excellent afternoon tea(17)
Lift was OK(9)
Stayed multiple times(5)
Negative reviews(22)
Chung
Double Room A
Stayed in Dec 2024
Solo travellers
3 review
4.2/5
Very Good
Posted on Dec 7, 2024
Reasonable price and great location
Response from Property: 簡單一句問候,是你我之間最美好的開端!相識便是最珍貴的緣分,思念是最美心情,問候是最動聽的言語,感謝您酒店的讚美,酒店臨近深圳文和友網紅點,步行15分鐘到達繁華東門步行街相鄰,期待您的再次入住哦。
Guest User
Superior Double Room
Stayed in Nov 2024
Business travellers
6 review
4.5/5
Great
Posted on Nov 10, 2024
Warm and care counter service.
Response from Property: 簡單一句問候,是你我之間最美好的開端!相識便是最珍貴的緣分,期待您的再次入住哦。
Guest User
Zero Pressure Twin Room (Pressure-Relief Mattress + Memory Pillow)
Stayed in Jul 2023
Family
1 review
3.7/5
Posted on Jul 16, 2023
this hotel actually is located on a few floors within a building. location is great with close the MTR. There is no fridge in the room and TV is not working with any channels. I suspect you can cast your device to the TV. Room is basic. Surprised me on how this hotel can get such a high rating though.
Response from Property: Dear guests, hello! After seeing your feedback on the hotel after your stay, Xiaoru will reflect deeply. Xiaoru will also work hard to make corrections and reflect on it all the time. Thank you for your valuable suggestions. The hotel will also strengthen relevant business training for employees. The hotel welcomes you next time Come and see Xiaoru’s progress!
Guest User
Double Room A
Stayed in Jun 2023
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jun 25, 2023
very good
Response from Property: 簡單一句問候,是你我之間最美好的開端!相識便是最珍貴的緣分,思念是最美的心情,問候是最動聽的言語,感謝您對們的讚譽,酒店臨近深圳文和友網紅點,步行15分鐘即可到達,繁華的東門步行街相鄰,期待您再次入住哦。
Guest User
Double Room A
Stayed in Sep 2024
Travel with friends
1 review
1.5/5
Posted on Sep 2, 2024
Environment: The room is very small and dark, very depressing
Hygiene: I found stains on the quilt when I entered. I didn’t change it because I was in a hurry to go out. I put on a disposable one myself; the bath towel was very hairy
Service: Very unprofessional. We were asked to go downstairs to swipe the room card when we extended our stay the next day. It was very hot, but when we came back from going out, we still couldn’t open the door. We asked the room card to be sent up and they said there was no one at the front desk. They asked the cleaning staff to come up for 10 minutes but no one came up. In the end, we went downstairs in the rain to swipe the card again...
Facilities: It was very difficult to wait for the elevator
Original TextTranslated by Google
Response from Property: Dear guest, hello! Seeing your feedback on the hotel after staying, Xiaoru will reflect deeply, and Xiaoru will definitely try to correct it and reflect at all times. Thank you for your valuable suggestions. The hotel will also strengthen the relevant business training for employees. The hotel welcomes you to come next time to see Xiaoru's progress!
Woonng
Guestroom (2 beds)
Stayed in Aug 2024
Travel with friends
13 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The location of the room is very good and convenient. There are many restaurants and shopping malls nearby. It is convenient to walk over or take out anything you want to buy. The pillows in the room are moderately soft and hard, and I slept well and sweetly. If I have time, I want to buy them directly! The lady at the front desk has very good service and is very helpful when asking questions. Thank you!
Original TextTranslated by Google
Response from Property: A simple greeting is the best beginning between you and me! Meeting is the most precious fate, missing is the most beautiful mood, greetings are the most beautiful words. Thank you for the praise of our hotel. The hotel is close to Shenzhen Wenheyou Internet celebrity spot, and it is a 15-minute walk to the bustling Dongmen Pedestrian Street. We look forward to your stay again.
Guest User
Business Double Room
Stayed in Aug 2024
Couples
10 review
3.5/5
Posted on Aug 26, 2024
Convenient location, 5-8 minutes to the subway station
The room is big, but the air conditioner is noisy and the bathroom leaks a bit
Overall it's pretty good
Original TextTranslated by Google
Response from Property: Dear guest, hello! Xiaoru once saw your feedback and apologized again for the dissatisfaction with the hotel. Thank you for pointing out the shortcomings of the hotel in your busy schedule. After seeing your feedback, the hotel will strengthen the management of hygiene. Once again, I apologize for the dissatisfaction caused during your stay. The hotel welcomes you to come next time to see Xiaoru's progress and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Aug 2024
Family
18 review
5.0/5
Outstanding
Posted on Aug 9, 2024
Convenient, fast and cheap, close to the subway station, close to the border, convenient to Hong Kong, suitable breakfast, but the room is a little small, the building environment is a little mixed, suitable for economical travel
Original TextTranslated by Google
Response from Property: A simple greeting is the best beginning between you and me! Meeting is the most precious fate, missing is the most beautiful mood, greetings are the most beautiful words. Thank you for your praise of the hotel. The hotel is close to Shenzhen Wenheyou Internet celebrity spot, and it is a 15-minute walk to the bustling Dongmen Pedestrian Street. We look forward to your stay again.
todaymax
Superior 2-bed Room
Stayed in Jul 2024
Family
19 review
5.0/5
Outstanding
Posted on Aug 1, 2024
The hotel is in a great location. The front desk girl is very service-minded. The air conditioning is great. It is very close to Luohu Port. The price is very affordable. I will stay here again next time. It is really great.
Original TextTranslated by Google
Response from Property: A simple greeting is the best beginning between you and me! Meeting is the most precious fate, missing is the most beautiful mood, greetings are the most beautiful words. Thank you for your praise of the hotel. The hotel is close to Shenzhen Wenheyou Internet celebrity spot, and it is a 15-minute walk to the bustling Dongmen Pedestrian Street. We look forward to your stay again.
SBun
Double Room
Stayed in Jul 2024
Couples
22 review
3.2/5
Posted on Jul 15, 2024
The environment in the room is okay, but the environment outside is really not good...
There is no lobby, it's like renting an apartment in an old building!
Short-term gatherings are OK and the price is cheap!
Traveling is really not enjoyable at all!
Original TextTranslated by Google
Response from Property: Dear guest, I am very ashamed to see your comments. We apologize for not bringing you a good stay experience. Since the hotel rooms and the building are integrated properties, it is unavoidable, but we need room card authentication to enter the floor rooms, which also greatly ensures the safety of the guests. Thank you for your valuable suggestions and look forward to your next stay!
alvinsylee
Guestroom (2 beds)
Stayed in Jun 2024
Family
3 review
3.7/5
Posted on Jul 1, 2024
I believe that the two main reasons why most travelers choose this hotel are convenient location and affordable price. The size of the room is quite satisfactory for the price of more than 300 Hong Kong dollars, but the sound insulation of the room needs to be improved. This time the room is located on the 11th floor. There should be other units on the other side of the floor being renovated, so there will be some noise during the day. In addition, the breakfast was very average. I don’t think I will choose the room with breakfast option next time I book a room.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Seeing your feedback on the hotel after your stay, Xiaoru will reflect deeply, and Xiaoru will definitely try to correct it and reflect at all times. Thank you for your valuable suggestions and look forward to your next stay! Love you, Xiaoru!
Guest User
Business Double Room
Stayed in Dec 2024
Family
2 review
3.2/5
Posted on Dec 16, 2024
The front desk opened a paid membership for us without explanation, cancelled the subsequent room order from Ctrip and chose the reason for check-out.
There is no shelf in the room to put the boxes, so they can only be placed on the floor.
The room faces the primary school, and the morning exercises are very noisy.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!小如一看到您的反饋,對於在酒店入住所感到的不滿,再次説聲抱歉,也感謝您百忙中指出酒店的不足,看到您的反饋後酒店會加強服務培訓以及管理,再次對您入住期間帶來的不滿説聲抱歉。酒店歡迎您下次到來看到小如的進步,祝您生活愉快!
Travel!!
Double Room A
Stayed in Dec 2024
Travel with friends
16 review
4.7/5
Amazing
Posted on Dec 15, 2024
The hotel is conveniently located, just across the street from Canningna Shopping Centre, very close to the area near Jin Guang Hua and International Trade Station. The facilities themselves are average, suitable for a night's rest after recreation. Overall feeling is good and will book again if needed.
Original TextTranslated by Google
Response from Property: 簡單一句問候,是你我之間最美好的開端!相識便是最珍貴的緣分,期待您的再次入住哦。
23825646
Business Double Room
Stayed in Dec 2024
Travel with friends
1 review
4.1/5
Very Good
Posted on Dec 9, 2024
The room is relatively small, and it is too difficult to wait for the elevator, which stops at almost every floor. In addition, not all the hotels in the same building are Home Inns. Fortunately, Home Inns have separate access control. In addition, the facilities are relatively simple, the cups are disposable paper cups, and the combs are also very small. The sound insulation is not very good, and the door next door will close loudly. Earplugs are provided. The advantage is that it is close to the subway station and King Glory Plaza.
Hygiene: Clean
Service: Very good attitude
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!小如一看到您的反饋,對於在酒店入住所感到的不滿,再次説聲抱歉,也感謝您百忙中指出酒店的不足,看到您的反饋後酒店會加強服務培訓以及管理,再次對您入住期間帶來的不滿説聲抱歉。酒店歡迎您下次到來看到小如的進步,祝您生活愉快!
Anonymous User
Guestroom (2 beds)
Stayed in Jun 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The hotel is in a great location and very clean. Although it is in a busy city, it is not noisy and it is very convenient to go anywhere. The guy at the front desk is very thoughtful and enthusiastic. I will stay here again next time.
Original TextTranslated by Google
Response from Property: A simple greeting is the best beginning between you and me! Meeting is the most precious fate, missing is the most beautiful mood, greetings are the most beautiful words. Thank you for your praise of the hotel. The hotel is close to Shenzhen Wenheyou Internet celebrity spot, and it is a 15-minute walk to the bustling Dongmen Pedestrian Street. We look forward to your stay again.