Vienna Hotel (Shenzhen Dongmen Old Street)

Vienna Hotel (Shenzhen Dongmen Old Street) Reviews

Vienna Hotel (Shenzhen Dongmen Old Street)

No.37 Xinyuan Road, Luohu District, Shenzhen, Guangdong, 518000, ChinaView Hotel Details
Vienna Hotel (Shenzhen Dongmen Old Street)
Vienna Hotel (Shenzhen Dongmen Old Street)Vienna Hotel (Shenzhen Dongmen Old Street)Vienna Hotel (Shenzhen Dongmen Old Street)
Check available rooms for your travel dates
We Price Match
1 night

Vienna Hotel (Shenzhen Dongmen Old Street) Guest Reviews

9.2/10
Very Good
2227 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
Filter by:
Sort by:
All reviews(2227)
Positive reviews(2149)
Reviews with photos/video(286)
Classy environment(122)
Easy to get around(112)
Friendly front desk staff(112)
Convenient for shopping(83)
Quiet & comfortable(72)
Close to metro(43)
Perfect for business trips(25)
Stayed multiple times(22)
Negative reviews(78)
Shanne tan
Standard Queen Room
Stayed in Feb 2025
Family
2 review
9.0/10
Great
Posted on Mar 29, 2025
The location is Super convinient ..Kids Love it And we have extend another 3 days. One problem is the room is allow smoking which the room is very smelly.
Response from Property: 感謝您選擇入住並分享寶貴意見！很高興您對酒店的位置和整體住宿感到滿意，但非常抱歉房間的煙味影響了您的體驗。我們已加強深層清潔和通風處理，並正在規劃無煙樓層，以期為您提供更舒適的環境。誠邀您下次入住體驗升級房型，我們將全力為您安排。期待您的再次光臨！
Agarwal
Standard Queen Room
Stayed in Nov 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Dec 24, 2024
So beautiful
Response from Property: 尊敬的顧客，您的評論，如同一束温暖的光，照亮了我們服務的道路。正如《小王子》中所説:“使沙漠顯得美麗的，是它在什麼地方藏着一口水井。”您的讚揚就是我們酒店藏着的那口“水井”，讓我們的努力變得有意義且珍貴。感謝您的認可，維也納酒店（東門老街店）期待再次為您服務!
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Family
46 review
5.5/10
Posted on Jan 29, 2025
The space of the roomsize is not very big , there is no restaurant inside this hotel, the frontdesk of the reception can only free upgrade the room a little bit only!
Response from Property: 親愛的客人新年好呀，小維十分感謝您抽出寶貴時間對維也納東門老街店進行誠摯的點評，您定的是我們店較小的房間哦，前台員工會根據房間情況盡全力讓您體驗到更好的入住感受~我們的豪華大床房顧客回饋都很不錯呢，您下次可以試試哦~酒店是跟外面合作的餐廳哈，就在酒店斜對面五十米很近的呢，我們也在努力增加早餐的品類~我們會加快腳步提升，衹為帶給您優質服務和更好的出發，酒店今年整體已進行升級改造，房間內全新的地板和壁畫很多老客户反饋都很好呢，期待為您再次奉上更好的服務，愛您哦❤
Guest User
Business Room (2 beds)
Stayed in Mar 2025
Business travellers
8 review
10.0/10
Outstanding
Posted on Apr 16, 2025
Good customer service officer 009.. Helpful meeting customer demand
Response from Property: Ba Jin said, "Beautiful and warm things are deep in memory." Memory is warmth, and warmth is memory. Despite the vicissitudes of life, the warmth in memory remains unchanged. The hotel has been upgraded and renovated as a whole this year. Many old customers have given good feedback on the brand new floors and murals in the rooms. I hope that Vienna Hotel (Dongmen Old Street Branch) will be the eternal warmth in your memory. Wish you well!
Guest User
Standard Queen Room
Stayed in Oct 2024
Solo travellers
5 review
9.5/10
Amazing
Posted on Nov 15, 2024
At first I booked 2 nights but extended 2 more nights because the location is very convenient, nearby metro and there have so many foods and shopping mall around. Definitely recommended for those who would love explore the old town of Shenzhen
Response from Property: Dear guests, hello~ Seeing your recognition of Xiao Wei makes Xiao Wei as happy as encountering a clear spring in the mountains. We hope that we will still be your best choice. All the colleagues in Vienna East Gate Old Street Store are waiting for you and look forward to meeting you again and offering you better service again!
Wan Shin Citykarting
Deluxe Room (2 beds)
Stayed in Mar 2024
Family
2 review
10.0/10
Outstanding
Posted on Apr 23, 2024
Good to stay , clean room , near shopping mall
Response from Property: Dear guest, hello~ Xiaowei is very happy to see your praise for Dongmen Old Street Store! Xiaowei is very happy to receive your affirmation, and we are more motivated to continue working hard. We sincerely look forward to your choice again. All the hotel staff are waiting for your visit~
Tyrone Ng
Superior Queen Room
Stayed in Jul 2023
Business travellers
3 review
8.5/10
Very Good
Posted on Aug 15, 2023
The hotel services have great hospitality. The location of the hotel is very closed the shipping hotspot|
Response from Property: Dear customer, hello! Thank you for your stay. I am very glad to see your praise of the hotel's service quality and your recognition of our work! We will make persistent efforts and strive to get your five-point praise next time. The hotel is adjacent to Dongmen Pedestrian Street and 1234 Shopping Center, where you can eat, drink and have fun. The room is cleaned and disinfected every day, and every guest is changed. It is equipped with big health brand mattresses, big health sleeping pillows, and high-woven cotton bedding. We hope to provide you with a high-quality sleep experience. At the same time, we will provide high-quality services to our guests. We look forward to your next visit!
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
1 review
7.5/10
Posted on Jul 2, 2024
the room not bad but the location is bad
Response from Property: 親愛的客人您好，小維十分感謝您抽出寶貴時間對維也納東門老街店進行誠摯的點評，非常感謝您對我們房間的認可，也非常抱歉沒能讓您感到十分滿意，關於您提到的位置問題，酒店距離天虹商場及公交站衹有80米喲，200米有人民公園哦，酒店位於東門商圈靠近東門步行街，距離老街地鐵站衹有300米左右呢，步行衹需要3、4分鐘哈，如您在入住期間有任何問題都可與前台或是值班經理聯繫，小維一定竭盡全力做到讓您滿意，維也納酒店東門老街店全體員工歡迎您的再次光臨~
Guest User
Standard Queen Room
Stayed in Apr 2023
Business travellers
37 review
10.0/10
Outstanding
Posted on May 7, 2023
Amazing place and amazing service. A good place stay and lot of great food nearby
Response from Property: 您好！感謝您的下榻，很高興看到您對酒店的五星好評，對我們工作的認可！酒店毗鄰東門步行街、1234購物中心，吃喝玩樂，一應俱全。房間每日清潔消毒，一客一換，配有大健康品牌床墊、大健康舒眠枕頭、高織純棉床品，希望為您提供優質的睡眠體驗。同時為客人提供高品質的服務，期待您下次光臨！
Koon Lok Chen
Business Room (2 beds)
Stayed in Aug 2024
Travel with friends
9 review
9.0/10
Great
Posted on Sep 21, 2024
Promising brand Vienna Hotel
Response from Property: 親愛的客人您好，小維十分感謝您抽出寶貴時間對維也納東門老街店進行誠摯的點評，我們會加快腳步提升，衹為帶給您優質服務和更好的出發，小維在這裏再次感謝您對我們的認可，但小維有個不情之請希望親愛的您幫我們滿足一下，希望您幫我們修改一個五星鼓勵一下好嗎，四星讓小維有些低落呢，拜託您了~期待為您再次奉上更好的服務，小維在這兒先謝過親了~愛您哦❤
Man Chi
Standard Queen Room
Stayed in Nov 2024
Travel with friends
1 review
10.0/10
Outstanding
Posted on Dec 25, 2024
Good place
Response from Property: 親愛的客人~非常感謝您對維也納東門老街店的認可，您的非常滿意讓小維很有成就感呢，一萬分感謝不及小維再次服務您的居停，小維從未停止進步的步伐，希望與您的再次見面，愛您哦❤
MEHTA
Standard Queen Room
Stayed in Feb 2023
Business travellers
2 review
7.5/10
Posted on Apr 19, 2023
Decent hotel with access to metro. Approx 10 min walk....small and good hotel for short trips
Response from Property: 您好！感謝您的下榻，很高興看到您對地理位置及環境設施的好評。酒店毗鄰東門步行街、1234購物中心，吃喝玩樂，一應俱全。房間每日清潔消毒，一客一換，配有大健康品牌床墊、大健康舒眠枕頭、高織純棉床品，希望為您提供優質的睡眠體驗。同時為客人提供高品質的服務，歡迎您下次來體驗，我們店位於東門老街中心，地理位置優越，再次感謝您對酒店的肯定，期待再次光臨！
Guest User
Business Double Room
Stayed in Sep 2024
Business travellers
2 review
10.0/10
Outstanding
Posted on Oct 13, 2024
Good hotel
Response from Property: 尊敬的客人您好~看到您對小維的認可，讓小維如遇見山間清泉般的快樂，希望我們依然是您不二之選，維也納東門老街店店全體小夥伴恭候您，期待與您的再次見面併為您再次奉上更好的服務！
Ho Hin
Business Double Room
Stayed in Nov 2024
Couples
55 review
10.0/10
Outstanding
Posted on Feb 15, 2025
Goodd
Response from Property: 尊敬的顧客，感謝您在眾多選擇中，將您的休憩時光託付給了我們的酒店。您的每一句稱讚，都如同春日裏的暖陽，温暖着我們團隊每一個人的心田。“投我以木桃，報之以瓊瑤”，我們會一如既往地用心服務，期待在未來的日子裏，能再次為您打造温馨舒適的港灣。酒店今年整體已進行升級改造，房間內全新的地板和壁畫很多老客户反饋都很好呢，維也納酒店（東門老街店）期待再次為您服務！
Guest User
Superior Queen Room
Stayed in Aug 2022
Business travellers
48 review
2.0/10
Posted on Oct 12, 2022
Not at all worth
Response from Property: Hello dear guests! Thank you for staying in our hotel and for your evaluation of us. We are very sorry that we were not able to satisfy you this time. We will improve our service and hygiene quality so that every customer can be satisfied. We apologize for our shortcomings. We will work hard to make corrections and improvements. The hotel is adjacent to Dongmen Pedestrian Street and 1234 Shopping Center, where you can find everything you need to eat, drink and have fun. At the same time, we provide guests with high-quality services. We welcome you to experience it next time. Our store is located in the center of Dongmen Old Street, with a strategic location. The hotel also prepares sleeping spray, eye masks, and small samples of facial cleanser, facial cream, We are waiting for supplies for your use. Thank you again for your patronage of the hotel. We look forward to visiting again!