Xinmao Garden Hotel (Shenzhen North Railway Station) Guest Reviews
4.5/5
Good
800 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(800)
Positive reviews(773)
Reviews with photos/video(167)
Offers pick-up/drop-offs(103)
Friendly front desk staff(82)
Delicious breakfast(24)
Perfect for business trips(15)
Well designed(12)
Well decorated(6)
Close to train station(6)
Negative reviews(27)
Guest User
Boutique Double Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Excellent service. Good location. Breakfast can have more choices
Response from Property: 您好!感謝您對我們酒店服務與地理位置的高度稱讚!得知您滿意,我們深感榮幸。關於早餐選擇,您的建議十分寶貴。我們已將其反饋給餐飲團隊,後續會豐富餐品,增添各地特色美食、健康輕食,從熱菜到甜品,為您打造多元選擇。下次光臨,定會讓您眼前一亮。期待您再次下榻,我們會持續優化,用更貼心的服務、更豐盛的早餐,為您帶來無與倫比的入住體驗,不負您的認可與支持。
Guest User
Deluxe Double Room
Stayed in Aug 2023
Family
26 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The hotel was very accommodating. We unfortunately left one of our bags at reception, but the staff were able to return it to our home address. Thank you for your kind hospitality. We would definitely stay again.
Response from Property: 尊敬的賓客: 您好!非常感謝您入住酒店並給予高度的評價,酒店每一個板塊都在不斷 努力,要求更加精細、及時的服務每一位到店賓客,很高興看到您對我們工作的認可, 我們懷揣着您的這份信任,將不斷進取時刻準備着給每一位賓客帶來優質的服務,期待 您的再次光臨!
Yin shan
Superior Room (2 Beds)
Stayed in Jul 2023
Family
12 review
3.0/5
Posted on Aug 29, 2023
The decoration is so cute, but the children facility insufficient. The breakfast not much things to eat.
Response from Property: Dear customer, thank you very much for your stay. Your opinions are very important to us. We have fed back the issues you mentioned to the relevant departments for rectification. Regarding the insufficient facilities in the children's room, we will increase the children's supplies accordingly; regarding the breakfast issue , we will enrich breakfast supplies to give guests a better experience. We sincerely hope to have the opportunity to welcome you to our hotel again in the future so that we can provide you with better service
Gan.1001
Superior Room (2 Beds)
Stayed in Mar 2023
Travel with friends
21 review
5.0/5
Outstanding
Posted on Apr 24, 2023
Nice and clean hotel. Decent breakfast. Near to shenzhen north railway stations
Response from Property: Thank you for your choice and positive feedback. Welcome back again. Wishing you happiness every day
David
Business Double Room
Stayed in Mar 2023
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 16, 2023
Fabuloso
Response from Property: 感謝您的5分好評,鑫茂始於酒店而不止於酒店,我們發自心把客户的服務作為我們所有工作的核心。希望每次都能帶給您不一樣的體驗,期待您的下次入住。
Guest User
Featured Room (Double Bed)
Stayed in Jan 2025
Business travellers
3 review
5.0/5
Outstanding
Posted on Feb 28, 2025
The hotel service is very good. The hygiene is very clean. The staff on the 9th gave us breakfast and responded to our needs in time. It was a pleasant stay.
The hotel is in a good location, with many restaurants nearby, convenient parking, and clean rooms. It is very close to the North Station, just two or three traffic lights away. 05 Xiaowan provided guidance and recommended the best route for the trip, thank you
Original TextTranslated by Google
Response from Property: Thank you very much for your comprehensive evaluation of our hotel! We are honored to know that you are very satisfied with our location, surrounding restaurants, parking facilities, room hygiene and distance from the North Station. In particular, we are very pleased that No. 05 Xiaowan can provide you with appropriate guidance and travel route recommendations. Your satisfaction is our greatest motivation, and we will continue to work hard to improve the quality of our service. We look forward to seeing you again and wish you a pleasant journey and all the best!
rizi
Superior Room (2 Beds)
Stayed in Dec 2024
Couples
24 review
5.0/5
Outstanding
Posted on Jan 14, 2025
This hotel is really nice. The service of Wang 06 at the front desk was very thoughtful. He also enthusiastically sent us three breakfasts. Everyone here is very satisfied and I am very happy.
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您的認可!前台小王 06 能熱情周到地服務,還為您送上三份早餐,讓您和同行的人都十分滿意,我們也倍感欣慰。一直以來,我們都致力於為每一位住客打造賓至如歸的體驗,努力讓大家在酒店住得開心、舒心。您的好評是我們前進的動力,後續我們會繼續保持,還會不斷提升服務質量。期待您再次光臨,我們會為您準備更多驚喜,讓您擁有更美好的入住感受!
Guest User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
8 review
5.0/5
Outstanding
Posted on Jan 15, 2025
My colleague from the company helped me book it on a business trip. The sanitation and service environment are very good. I always stay here when I go to Shenzhen on business trips. There are residential areas nearby, and the living facilities are very complete. Overall, I am very satisfied! There are some snacks and small gifts on the desk at the front desk. The location is good and the transportation is convenient. The room is comfortable and hygienic. The service staff 06 is very enthusiastic and took the initiative to help swipe the elevator door. Lezi provided various help. The girl is very enthusiastic and deserves a reward.
Original TextTranslated by Google
Response from Property: 尊敬的客人,看到您如此滿意的評價,我們心裏滿是歡喜!感謝您一直以來在深圳出差都選擇入住我們酒店。能得到您對衞生、服務、環境的認可,我們深感榮幸。前台貼心準備的小吃零食和小禮物能給您帶來驚喜,我們也很開心。服務人員 06 熱情主動地為您服務,這正是我們一直倡導的服務理念。我們一定會對她給予表揚和獎勵,激勵大家做得更好。期待您的下一次光臨,我們會持續為您提供高品質的服務,讓您每次都能感受到家一般的温暖 。
Guest User
Boutique Double Room
Stayed in Dec 2024
Family
16 review
4.8/5
Amazing
Posted on Jan 8, 2025
The front desk clerk Wang 06 gave me a free upgrade. If I ordered takeout, it could be delivered to my room, which was very convenient. It was really great. He also gave me a free fruit and breakfast. The car here is free for pick-up and drop-off. The environment here is four-star, and it is very comfortable. Very good
Original TextTranslated by Google
Response from Property: 親,看到您的好評,我們滿心歡喜!小王 06 為您免費升級房型,送上水果、早餐,提供免費接送服務,還貼心送上外賣,這些能換來您的滿意,我們超有成就感。一直以來,我們以四星級標準嚴格要求自己,從服務到環境,力求做到盡善盡美。後續我們會持續提升服務品質,為您挖掘更多周邊便利與特色。期待您再次光臨,我們定以更優質體驗,讓您的每次入住都温馨舒適,再次感謝您的支持!
Guest User
Deluxe Double Room
Stayed in Dec 2024
Couples
15 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The hotel is very considerate, free room upgrade, can also pick up at the subway station, it is very convenient to make reservations on the hour, there are many places to eat around the hotel at night, it is also very convenient, it is very close to Shenzhen North Station, and it is very convenient to go to Hong Kong as a transit point
Original TextTranslated by Google
Response from Property: 非常感謝您對我們酒店的高度認可與讚揚!能為您提供免費房型升級,以及便捷的接送服務,讓您在出行中感受到貼心與便利,我們由衷地感到高興。得知酒店周邊豐富的美食和臨近深圳北站的優越位置,為您來回香港的中轉之行增添諸多便捷,這正是我們努力的價值所在。期待您的再次光臨,我們將繼續保持,為您帶來更優質的體驗 。
Haoyunjixiangruyi
Deluxe Double Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The service attitude of the No. 23 guy is good. The hotel pick-up is very convenient and easy to make an appointment. The driver is very punctual and will send messages when he falls over. He is very patient.
Original TextTranslated by Google
Response from Property: 親愛的客人,感謝您對 23 號小哥和司機服務的認可!我們很高興能為您提供便捷的接送服務。小哥的熱情態度、司機的準時和耐心,都是我們服務的重要體現。您的滿意是我們最大的動力,我們會繼續保持,不斷優化服務,期待您再次入住,為您帶來更貼心的體驗。
chrislau1208
Hello Kitty Family Theme Room
Stayed in Nov 2024
Family
7 review
4.0/5
Very Good
Posted on Jan 6, 2025
I stayed in a parent-child room. The room felt new and clean, and the design was thoughtful. One set of sheets was cartoon and the other was pure white, which was inconsistent, but overall it was comfortable.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住我們的親子房呀,很高興您覺得房間乾淨舒適且設計有心思呢。關於床單一卡通一純白的搭配,這其實是我們特意為之,希望能在滿足孩子童趣的同時,也為家長營造簡潔的氛圍。我們會繼續努力優化親子房的細節,為您和家人帶來更棒的入住體驗,期待您的再次光臨哦。
Farleytai
Executive Suite
Stayed in Nov 2024
Family
20 review
5.0/5
Outstanding
Posted on Dec 29, 2024
It's a good hotel to stay with my daughter. The hotel front desk also upgraded us for free. The service provided by Wang and 09 at the front desk was very good. The hotel also has a lot of food to offer, free car service, and free breakfast. The experience of staying here is really good. I will come again next time.
Original TextTranslated by Google
Response from Property: 非常感謝您的肯定!很高興聽到您和女兒在酒店度過了愉快的時光。前台小王和09號員工能夠為您提供免費升級和優質服務,這確實是我們應該做到的。酒店內多樣的餐飲選擇和免費接送、早餐服務,都是為了讓您的住宿更加便利和舒適。期待您下次再次光臨,我們會繼續努力,為您提供更加優質的住宿體驗!
Guest User
Superior Room (2 Beds)
Stayed in Nov 2024
Business travellers
17 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Last time when I checked out, I accidentally left my luggage in the room in a hurry. The hotel has been keeping it for me. The front desk 0708 reminded me that the luggage was left behind as soon as he saw me! This is very good.
Original TextTranslated by Google
Response from Property: 非常感謝您的肯定與讚賞!得知您在退房時不慎遺留行李,我們酒店前台0708能迅速發現並主動提醒您,這確實是我們應該做到的細緻服務。我們始終秉持着“顧客至上”的原則,確保每一位顧客的行李安全。您的滿意就是我們最大的動力,我們會繼續努力,提供更優質的服務。再次感謝您的認可與支持,期待再次為您服務!