GreenTree Eastern Hotel(Shenzhen Jingtian Metro Station Store) Guest Reviews
4.5/5
Good
1116 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1116)
Positive reviews(1053)
Reviews with photos/video(261)
Easy to get around(134)
Close to metro(78)
Friendly front desk staff(55)
Comfortable bed(28)
Small room size(18)
Perfect for business trips(16)
Stayed multiple times(10)
Tasty coffee(7)
Negative reviews(63)
Guest User
Cozy Single Room
Stayed in Sep 2024
Business travellers
10 review
3.0/5
Posted on Oct 3, 2024
You are the best and you deserve the world to be better for your kids because I
Response from Property: Dear customer, thank you for your review. Our hotel is committed to creating the best rest environment, the most sincere service, and clean sanitary conditions for customers. I am very glad that you like it and welcome you to come again!
diyana fazirah
Cozy Queen Room
Stayed in Jul 2024
Family
2 review
3.2/5
Posted on Aug 9, 2024
Thinking to rebook again but then I just realized that I booked room with window but was given no window room. Meaning Im paying more and was downgrade without my consent. Reconsidering to book again as this time Im bringing my friend but if there is no other option
Response from Property: Dear guests! We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We sincerely look forward to your visit again and give you a five-star praise!
Flávio
Cozy Single Room
Stayed in Jun 2024
Solo travellers
10 review
4.5/5
Great
Posted on Jul 25, 2024
In general a good stay. The location is good, 1 minute walk from the subway station. The staff didn’t speak English.
Response from Property: Dear guests! We are glad that you and your friends have spent a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We sincerely look forward to your visit again and give you a five-star praise!
Jas
Cozy Queen Room
Stayed in Nov 2023
Solo travellers
17 review
2.5/5
Posted on Nov 20, 2023
So so. Requested to change room as the first room i was given was not well maintained e.g. window blind dropping off at one side and wallpaper old and peeling off. The 2nd room was better. Overall ok stay. Reception not friendly and a bit rude.
Response from Property: Hello dear guests! Thank you very much for sharing your stay experience with us and providing us with your valuable comments and suggestions! We have made improvements in time. We failed to leave you with perfect memories this time. We look forward to making it up next time (give us a chance!) We are working hard and look forward to your witnessing! wish all the best!
Guest User
Comfortable Sleep Twin Room
Stayed in May 2024
Business travellers
9 review
5.0/5
Outstanding
Posted on May 27, 2024
Good location, quiet place, good service
Response from Property: Hello dear guest! I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is the best affirmation and encouragement for our service. We sincerely look forward to your five-star visit again!
OliviaChow
Cozy Single Room
Stayed in Nov 2023
Couples
14 review
1.5/5
Posted on Nov 20, 2023
The room is smelly. There is no USB connector in the room. The room is too small
Response from Property: 尊敬的客人您好!非常感謝您與我們分享了您的入住感受並給我們的工作提出了寶貴的意見和建議!我們已經及時作出改進,房間裏USB接口在牀頭櫃邊上,此次沒能給您留下完美回憶,期待下次能夠全都補上 (要給機會呀!)我們在努力,期待您見證!祝:一切順利!
Guest User
Cozy Single Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Excellent
Response from Property: 尊敬的客人您好,非常感謝您的入住與讚賞!很高興XX酒店能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力為每一位客人提供賓至如歸的入住感受。熱切期待您再次光臨體驗!
Dashucha
Comfy Single Room
Stayed in May 2023
Solo travellers
9 review
4.0/5
Very Good
Posted on Aug 26, 2023
设施:1。。。
卫生:1
环境:1
服务:3
Response from Property: Hello dear guest! I am very glad that you had a wonderful holiday with your friends at the hotel. Your review is the best affirmation and encouragement for our service. We sincerely look forward to your five-star visit again!
Guest User
Comfy Single Room
Stayed in Dec 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Good
Hygiene: Very good
Hygiene: Good
Environment: Good
Service: Good Cost-effective Very satisfied with the stay, there is Lianhuashan Park nearby, eating and drinking are very convenient and clean, especially the front desk service is very good, especially enthusiastic to check in, very fast, highly recommended to stay for several days in a row
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Lianguihua
Cozy Single Room
Stayed in Nov 2024
Other
90 review
5.0/5
Outstanding
Posted on Nov 12, 2024
Facilities: Complete
Sanitation: Clean and tidy
Service: Enthusiastic
Environment: Close to the subway station, convenient to go anywhere
Parking is not very convenient, there are few parking spaces.
It is said that there is an exhibition in Shenzhen these days. The price of the hotel I used to stay in has soared, far exceeding the reimbursement amount, so I had to find another one. I have never been to Jingtian. It is two subway stations away from the office, so I stayed here. The hotel is old, the room is small, and there are two pairs of plastic slippers in the bathroom that are very smelly. The windows are not soundproofed, and the noise is very loud. The quality of the front desk staff is uneven. The male waiter last night was good, but the waitress today was indifferent, which made people feel not very good.
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Response from Property: Dear guest, thank you very much for taking the time to give us your affirmation and for your support to the hotel. We are still a little disappointed that we didn't get your full 5-point praise. It may be that the hotel still has some shortcomings. I hope that you can point out our shortcomings when you come next time. We will try our best to do better. We will continue to serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Comfort Double Bed Room
Stayed in Oct 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The hotel has complete facilities and equipment, clean and hygienic environment, and satisfactory service. There is a laundry room on the fifth floor with free laundry detergent and dryer. There is free tea, small gifts and snacks in the lobby on the first floor. It is very convenient to travel around. It takes only 5 minutes to get to the subway station.
Original TextTranslated by Google
Response from Property: 感謝您如此細緻的點評分享,很抱歉此次入住未能完全達到您的期望。關於您提及的每一條寶貴的建議我們都將分享至酒店管理層,從細微處發現不足,保持好的方面,改進不足。我們始終追求為客人打造完美的入住體驗,相信在您下次入住時會有全新的體驗,誠邀您的再次到來。
Guest User
Comfortable Sleep Twin Room
Stayed in Oct 2024
Family
11 review
4.0/5
Very Good
Posted on Oct 20, 2024
The hotel is located at Exit A of Jingtian Station on Shenzhen Line 2. Just go straight out. The orange sign is very eye-catching. The front desk is open 24 hours a day and you can get free Jingtian water.
Original TextTranslated by Google
Response from Property: 尊敬的客人您好!感謝您對格林東方酒店各方面的認可!但是我們知道距離您心目中的全五分標準還有一定的差距,我們會繼續努力的!祝:開心每一天!
Guest User
Cozy Single Room
Stayed in Sep 2024
Business travellers
10 review
4.5/5
Great
Posted on Sep 16, 2024
The hotel is in a very convenient location, surrounded by many businesses, and the front desk also upgraded the room type. The room is very clean, but if you order takeout, there is no table for dining, so you need to pay attention.
Original TextTranslated by Google
Response from Property: Dear customers, thank you very much for your support. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. We look forward to seeing you again and we will serve you wholeheartedly!
Guest User
Cozy Queen Room
Stayed in Sep 2024
Business travellers
6 review
5.0/5
Outstanding
Posted on Sep 8, 2024
Good environment, good service, good hygiene, free upgrade, rest assured, late check-out, free chrysanthemum tea in the lobby, small gifts are very cost-effective, good location, convenient transportation and accommodation around, still a good recommendation
Original TextTranslated by Google
Response from Property: 最最親愛的朋友,對於我們而言夢想讓我們一直保持着高昂的氣勢跌跌撞撞的走到現在,親對於酒店的讚賞和肯定,都是我們前進路上最好的鼓勵呢,您放心吧,我們一定繼續全力以赴,用心做到最好哦!