IU Hotel

IU Hotel Reviews

IU Hotel

1st-3rd Floors, Futian Port Commercial Plaza, Yuheng Road, Futian District, Shenzhen, Guangdong 518000, ChinaView hotel details
IU Hotel
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Guest Reviews of IU Hotel

8.3/10
1469 reviews
Verified reviews
Location8.2
Amenities8.1
Service8.6
Cleanliness8.2
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All reviews(1469)
Positive reviews(1351)
Reviews with photos/video(168)
Convenient location(113)
Easy to get around(80)
Great value for money(68)
Average sound insulation(53)
Friendly front desk staff(53)
Close to metro(18)
Stayed multiple times(8)
Nice toiletries(5)
Negative reviews(118)
Maow
Boutique Queen Room
Stayed in Nov 2025
Solo traveller
14 reviews
6.7/10
Posted on Dec 9, 2025
It was just okay. It's a bit of a walk from the front desk to the room. The lighting in the room was warm yellow but very dim, making it hard to see clearly, which was inconvenient for putting on makeup. There's a small window that looks out onto an air shaft, but it didn't help with natural light in the room at all. The hygiene was quite good, and the location is super convenient, less than a 10-minute walk from Futian Port.
Original textTranslated by Google
Response from Property: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋！您的意見對我們來説非常重要，它幫助我們不斷改進服務質量。關於您提到的房間燈光問題，我們深感抱歉。確實，我們注意到房間內的燈光亮度不足，這給您的化粧帶來了不便。我們對此表示誠摯的歉意。經過調查，我們發現這是由於我們更換的燈具功率不夠，未能達到預期的照明效果。為了解決這個問題，我們已經更換了更高亮度的燈具，並確保了房間內的照明能夠滿足日常使用需求。此外，我們還對房間內的燈光進行了全面檢查，確保所有燈具都能正常工作。我們非常感謝您的理解和支持，也感謝您對我們工作的耐心。希望這次的整改能夠讓您感到滿意。如果您在入住期間有任何其他需求或建議，請隨時告訴我們，我們會盡力滿足。再次感謝您的反饋，期待您的再次光臨，我們承諾會為您提供更加舒適和便捷的住宿體驗。祝您生活愉快！
Huangegexingdesisiba
Cozy Queen Room
Stayed in Apr 2026
Solo traveller
6 reviews
10/10
Outstanding
Posted on May 26, 2026
The staff were incredibly attentive and polite throughout my stay. They patiently answered all my questions and promptly handled any issues. The environment was spotless, both in the common areas and the guest rooms, creating a comfortable and pleasant atmosphere. I had a fantastic experience and would definitely return again and again!
Original textTranslated by Google
Response from Property: 尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快
Guest User
Cozy Queen Room
Stayed in Aug 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Sep 12, 2025
The experience was decent. Its proximity to the border crossing was incredibly convenient! Recommended.
Original textTranslated by Google
Response from Property: Just for your praise, all of Xiao U's efforts are worth it. We work hard because we care, and we persist because of our dreams. I hope you can continue to like and support Xiao U as always, and Xiao U will be waiting for you here!
Guest User
Cozy Queen Room
Stayed in Aug 2025
Solo traveller
2 reviews
10/10
Outstanding
Posted on Sep 2, 2025
The hotel's location is fantastic, right next to Futian Port. As a chain, cleanliness is assured, and breakfast is also provided in the morning. Highly recommended.
Original textTranslated by Google
Response from Property: Just for your praise, all of Xiao U's efforts are worth it. We work hard because we care, and we persist because of our dreams. I hope you can continue to like and support Xiao U as always, and Xiao U will be waiting for you here!
Xingyunxiangyu
Superior Double Room
Stayed in Jul 2025
Business traveller
6 reviews
2.0/10
Posted on Aug 30, 2025
Absolutely dreadful. A factory across the street operates through the night, making sleep impossible due to the noise. The 'window' was merely a narrow slit, as evident in the photos. Located inside a shopping mall, it completely lacks the atmosphere of a proper hotel. Its sole advantage is being close to the border crossing; otherwise, the experience was entirely subpar.
Original textTranslated by Google
Response from Property: Thank you very much for your valuable feedback about our hotel. We sincerely apologize for your poor accommodation experience. We are deeply sorry to hear that the noise from the factory across the street disturbed your rest. We have communicated with the mall to reduce noise during nighttime operations to avoid disturbing guests. We apologize again for the inconvenience and thank you for your understanding and support. We promise to continuously strive to improve the quality of our service and ensure that every guest enjoys a peaceful and comfortable accommodation environment at the hotel. We look forward to seeing you again and will serve you wholeheartedly. I wish you a happy life.
Guest User
Cozy Queen Room
Stayed in Jul 2025
Business traveller
2 reviews
10/10
Outstanding
Posted on Aug 29, 2025
The hotel's music and lighting were very relaxing, and the room was comfortable. The disposable slippers added a nice touch of hygiene. What's more, they offer complimentary self-service laundry and drying services, which is very guest-friendly and convenient.
Original textTranslated by Google
Response from Property: 高山流水，知音難覓。既然您選擇了小U，我們必將認真接待您，為您服務！能得到您的好評，是小U的榮幸哦~我們也非常期待下一次為您服務，記得再來哦~（拋媚眼）
Baizhenzhu
Cozy Queen Room
Stayed in Jul 2025
Travelling with friends
1 reviews
10/10
Outstanding
Posted on Aug 4, 2025
The room was excellent. Its proximity to the border crossing makes it incredibly convenient for those traveling to Hong Kong. The hotel service was also great, with housekeeping promptly cleaning every morning. Furthermore, the hotel breakfast was fantastic, offering a wide variety of choices.
Original textTranslated by Google
Response from Property: 高山流水，知音難覓。既然您選擇了小U，我們必將認真接待您，為您服務！能得到您的好評，是小U的榮幸哦~我們也非常期待下一次為您服務，記得再來哦~（拋媚眼）
KevinNan
Cozy Queen Room
Stayed in Jun 2025
Solo traveller
50 reviews
8.0/10
Very good
Posted on Jul 30, 2025
The location is excellent, with plenty of dining options nearby, and it's not far from Futian Checkpoint, making it very convenient for getting around. The service was decent, and both the cleanliness and overall environment were good. I would choose to stay here again.
Original textTranslated by Google
Response from Property: 看到您的 4 星好評，我們既感動又有點小貪心 —— 悄悄把 “下次給 5 星” 的期待記在小本本上啦～ 您願意為我們 “留一顆星的進步空間”，其實比滿分更讓團隊有動力呢！
Guest User
Cozy Queen Room
Stayed in Jun 2025
Solo traveller
3 reviews
7.5/10
Posted on Jul 29, 2025
The room was clean, and the bathroom also featured a good wet/dry separation. However, the soundproofing was quite poor; footsteps in the hallway were clearly audible. There was also a continuous faint rustling sound coming from the ceiling, which I couldn't identify. But perhaps at this price point, such minor issues are to be expected.
Original textTranslated by Google
Response from Property: 尊敬的客人，非常感謝您抽出時間分享入住體驗！看到您對房間衞生和乾濕分離設計的認可，我們由衷地開心，這也是我們一直努力提升的方向～ 關於您提到的隔音問題，我們已經認真記錄下來了，目前正在研究具體的優化方案，希望能在未來給大家更安靜的休息環境。如果您下次再來，歡迎直接聯繫前台，我們會盡力為您安排相對安靜的房間～ 再次感謝您的理解與支持，期待很快能再次為您服務。
Beiwei35du
Cozy Queen Room
Stayed in Jun 2025
Solo traveller
69 reviews
10/10
Outstanding
Posted on Jul 22, 2025
Conveniently located near the border crossing, just a short walk away. The staff are welcoming, and the hotel is clean. This is my second stay here.
Original textTranslated by Google
Response from Property: 夢語瀰漫如昔的眷戀，幽微的殷盼。誰在夢裡展一卷執手的相依，醉了那顆紅顏嬌柔的心。小U在這裏感謝親的好評，期待您的再次光臨，小U一直是你們美好旅途中的不二之選呢！！！
旅遊小南瓜
Cozy Queen Room
Stayed in Jun 2025
Couple
9 reviews
8.0/10
Very good
Posted on Sep 3, 2025
The bed is tidy and big. But toilet have a bit smell which could be improved
Response from Property: 非常感謝您對我們酒店的寶貴反饋！您的滿意是我們最大的追求，而您的批評也是我們不斷進步的動力。關於您提到的衞生間有輕微異味的問題，我們深感抱歉。這確實是我們服務中的一大疏忽，我們對此表示誠摯的歉意。我們瞭解到這個問題可能會影響到您的入住體驗，這讓我們感到非常遺憾。我們已對衞生間進行了徹底的清潔和消毒及增加除味劑，以減少異味的產生，同時加強通風。再次感謝您的耐心和理解。我們承諾，將不斷提升服務質量，確保每位客人都能享受到舒適、乾淨的住宿環境。如果您在未來的入住中遇到任何問題，請隨時與我們聯繫，我們會立即為您處理。期待您的再次光臨，祝您生活愉快！
Guest User
Cozy Queen Room
Stayed in Jul 2025
Other
2 reviews
10/10
Outstanding
Posted on Aug 31, 2025
Friendly staff and very close to the border.
Original textTranslated by Google
Response from Property: 衹為您的一聲讚美，小U的努力都值得，因為在意所以我們努力，因為夢想所以我們堅持，希望您能一如既往地喜歡並支持者着小小U，小U也會在原地等您！
Brompton rider
Cozy Queen Room
Stayed in Feb 2026
Business traveller
14 reviews
5.0/10
Posted on Mar 14, 2026
Although the hotel is smoke free, but tenants inside just don’t care
Response from Property: 尊敬的客人，首先，非常感謝您對我們酒店的寶貴反饋。我們深感抱歉，瞭解到您在入住期間遇到了這樣的不便。我們承諾為所有客人提供一個舒適、健康的居住環境，顯然，我們在這方面沒有達到您的期望。請您放心，我們對此事高度重視。我們已經對酒店內部進行了全面檢查，並加強了對吸煙區域的管理。我們深知，儘管酒店是禁煙的，但仍有客人不遵守規定，這確實影響了其他客人的體驗。您的滿意和舒適是我們不斷努力的目標。如果您有任何疑問或需要進一步的幫助，請隨時與我們聯繫。再次感謝您的反饋，我們期待您的再次光臨。祝您生活愉快
Anonymous User
Cozy Queen Room
Stayed in Sep 2025
Couple
3 reviews
6.0/10
Posted on Nov 9, 2025
Is hotel very quitting? It's very good. India is very clean and then top of the boat. It's Roger setau and there. I like it I hotel 3 weeks last time. I will book kings avoca and then go down in the next next holiday and then enough january 2026.
Response from Property: 看到您的 好評，我們既感動又有點小貪心 —— 悄悄把 “下次給 5 星” 的期待記在小本本上啦～ 您願意為我們 “留一顆星的進步空間”，其實比滿分更讓團隊有動力呢！
Guest User
Superior Double Room
Stayed in Sep 2025
Travelling with friends
21 reviews
7.5/10
Posted on Dec 30, 2025
The hotel is pretty standard. Its location is definitely a plus, very close to the border crossing. However, there's a bit of a walk from the front desk to the elevators. The front desk is at the mall entrance, and the elevators are inside the mall itself.
Original textTranslated by Google
Response from Property: 親愛的客人：首先，非常感謝您對我們酒店的寶貴反饋！您的意見對我們來説非常重要，它幫助我們不斷進步，提升服務質量。對於您提到的從前台到電梯的距離問題，我們深感抱歉。確實，由於酒店前台位於商場門口，而電梯在商場內部，這確實給您的入住體驗帶來了一些不便。我們對此表示誠摯的歉意。關於這個問題，我們已經進行了深入分析，並採取了以下整改措施：我們在商場入口處增設了指示牌，明確指引客人前往電梯的方向，高峯時段在入口處提供引導服務，確保客人能夠順利到達電梯。我們已經開始實施這些改進措施，並期待它們能夠提升您的入住體驗。請您給我們一些時間來調整和完善，我們相信不久的將來，您會感受到這些改變帶來的便利。再次感謝您的耐心和理解。我們承諾，將不斷努力，為您提供更加舒適和便捷的住宿環境。期待您的再次光臨，我們定當竭誠為您服務！祝您生活愉快！