No.2235 Xuegang North Road, Longgang District, Shenzhen, Guangdong, 518129, ChinaView Hotel Details
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Novotel Shenzhen Bantian Guest Reviews
4.7/5
Outstanding
652 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.6
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All reviews(652)
Positive reviews(623)
Reviews with photos/video(146)
Friendly front desk staff(103)
Delicious breakfast(77)
Classy environment(73)
Perfect for business trips(48)
Quiet & comfortable(25)
Well decorated(19)
Would stay again(14)
Awesome gym(9)
Negative reviews(29)
Hung Chih
Superior Queen Room
Stayed in Nov 2024
Business travellers
10 review
5.0/5
Outstanding
Posted on Feb 13, 2025
GOOD STAY
Response from Property: 尊敬的客人,您好!感謝您真誠的分享和誇讚,給深圳阪田諾富特酒店全體員工都帶來了滿滿的幸福感,希望我們用燦爛的笑容、貼心的服務、輕鬆的環境,能迎來您再一次入住,再次感謝您的五分好評!
Guest User
Superior Queen Room
Stayed in Aug 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Sep 29, 2024
Excellent
Response from Property: 尊敬的賓客,您好!感謝您入住深圳阪田諾富特酒店。很高興能為您的出行帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!祝生活愉快!
Guest User
Superior Queen Room
Stayed in Mar 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Apr 21, 2025
Intimate service 😍The room is comfortable and clean. Breakfast has many choices and is delicious. I will definitely recommend it to my friends. The transportation is quite convenient. 200% satisfied
Original TextTranslated by Google
Guest User
Superior Queen Room
Stayed in Mar 2025
Business travellers
36 review
5.0/5
Outstanding
Posted on Apr 5, 2025
It was my first time choosing Novotel. I was unexpectedly satisfied. The high cost-effectiveness refreshed my understanding of Novotel. The whole hotel is warm and modern business style. The service of Li Yihao at the front desk highlights the quality of international brands and makes people feel at home. The arrangement of the hotel's night porridge is even more heartwarming. It is worth visiting again next time
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Novotel Shenzhen Bantian and giving us a full score. Thank you for your recognition of the service of Li Yihao at the front desk. We will continue to work hard and constantly improve to become one of the most satisfactory hotels in your mind. We look forward to you choosing Novotel Shenzhen Bantian again and giving our team the opportunity to serve you again. I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 22, 2025
The front desk service is pretty good, the room is clean and soundproof, and Alan at the front desk has a good attitude.
Original TextTranslated by Google
Response from Property: Dear guests, hello. Thank you very much for choosing Novotel Shenzhen Bantian and giving us a full score. Thank you for your recognition of the service provided by Alan at the front desk. We will continue to work hard and constantly improve to become one of the most satisfactory hotels in your mind. We look forward to having you and your family choose Novotel Shenzhen Bantian again, and giving our team the opportunity to serve you again. We wish you and your family a happy life!
Yuyi
Superior Queen Room
Stayed in Feb 2025
Business travellers
5 review
5.0/5
Outstanding
Posted on Mar 20, 2025
The staff was attentive and took the initiative to help with the luggage. I especially thank Alan for upgrading the room for free. The bedding was comfortable and clean. I didn't see any insects. I am very satisfied and will choose again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello. Thank you very much for choosing Novotel Shenzhen Bantian and giving us a full score. Thank you for your recognition of the service provided by Alan at the front desk. We will continue to work hard and constantly improve to become one of the most satisfactory hotels in your mind. We look forward to having you and your family choose Novotel Shenzhen Bantian again, and giving our team the opportunity to serve you again. We wish you and your family a happy life!
Guest User
Superior Queen Room
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Came here from Anpu. The breakfast is richer than Anpu. I especially like their noodles. The restaurant staff is warm and thoughtful with a good attitude. The front desk manager Kaka will also ask in advance whether to extend your stay or whether you need to delay check-out. The gym on the third floor is well equipped. The room is also very good. The staff are very polite. I am very satisfied.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for taking the time to give us a review after staying at Novotel Shenzhen Sakata. Thank you also for your recognition of the service of Kaka, your colleague at the hotel's front desk and our colleagues in the catering. We also sincerely hope that we can continue to provide you with high-quality services during your next stay, and look forward to your stay at Novotel Shenzhen Sakata again! Have a happy life!
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Business travellers
1 review
4.8/5
Amazing
Posted on Nov 9, 2024
The hotel is clean, spacious and bright, with convenient facilities and good service. The front desk guest manager Kaka is enthusiastic and efficient, and basically responds to all requests. There is no charge for parking. There are many categories in the breakfast room on the first floor. The receptionist Ah Bin has a good service attitude and took the initiative to help me put away my dinner plate, which is good stay experience
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Novotel Shenzhen Bantian. We are happy to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again! Have a happy life!
Anonymous User
Superior Queen Room
Stayed in Sep 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Oct 13, 2024
Manager Kaka won's service is very good. If there is a room available for early check-in, he will reserve it for me. I can just come and check in and rest. The experience is very good. The breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at Novotel Shenzhen Bantian. We are glad to bring you a wonderful time. Your praise is a great encouragement to the hotel and also a driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Mar 2025
Business travellers
5 review
4.1/5
Very Good
Posted on Apr 13, 2025
The service and facilities are OK.
However, the pillows were not clean, toiletries were not replenished, and an empty toothbrush bag was not taken away.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing Novotel Shenzhen Bantian. We are deeply sorry that we failed to provide you with a satisfactory stay experience. Regarding the issues you reported, the hotel will arrange for relevant departments to actively rectify them. If you have any questions during your stay, you can contact the front desk at any time. We attach great importance to the situation you shared and have fed back your message to the relevant department. We sincerely hope that you will come again, see a better us and give us the opportunity to provide you with a better service experience, thank you!
Guest User
Superior Queen Room
Stayed in Feb 2025
Other
8 review
5.0/5
Outstanding
Posted on Mar 29, 2025
The room is clean and tidy. Selina, the lady at the front desk, is very gentle and helps to open the car door. She also brings hot tea due to the recent cooling weather.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇深圳阪田諾富特酒店並給予我們滿分好評,感謝您對前廳Selina服務的認可,我們一定會繼續努力,不斷地完善,爭取成為您心目中最滿意的酒店之一。期待您再次選擇深圳阪田諾富特酒店,讓我們團隊有機會再次為您服務,祝生活愉快!
Anonymous User
Superior Queen Room
Stayed in Feb 2025
Couples
18 review
4.2/5
Very Good
Posted on Apr 6, 2025
The hotel is clean and tidy. The room is a little small, but the service staff is very nice and considerate. The hotel room is not new, but it is quite satisfactory and consistent with the price, so it is worth praising.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for taking the time to give us your evaluation after staying at Novotel Shenzhen Bantian. We also express our sincere gratitude for your support and affirmation of the hotel. The hotel has a variety of room types to choose from. If you have any needs during your stay, you can contact the front desk at any time. We also sincerely hope that we can provide you with quality service as always during your next stay. We look forward to your stay at Novotel Shenzhen Bantian again! I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 31, 2025
The room is well soundproofed and quiet, and I slept very comfortably. The front desk staff is proactive and enthusiastic. The breakfast has many varieties and is worth it. I will go there again next time.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Novotel Shenzhen Bantian and giving us a full score. Thank you for your recognition of the Vili service in the lobby, the soundproofing in the room and the breakfast. We will continue to work hard and constantly improve to become one of the most satisfactory hotels in your mind. We look forward to your choosing Novotel Shenzhen Bantian again. Let our team have the opportunity to serve you again. Wish you a happy life!
Guest User
Superior Queen Room
Stayed in Feb 2025
Solo travellers
1 review
5.0/5
Outstanding
Posted on Mar 30, 2025
Very good. In addition to breakfast, there is also a free midnight snack. When I checked out, Vili answered my questions enthusiastically. I like the service of this hotel.
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Novotel Shenzhen Bantian and giving us a full score. Thank you for your recognition of the Vili service in the lobby and the catering food. We will continue to work hard and constantly improve to become one of the most satisfactory hotels in your mind. We look forward to your choosing Novotel Shenzhen Bantian again. Let our team have the opportunity to serve you again. Wish you a happy life!
Guest User
Superior Queen Room
Stayed in Aug 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The room was very clean and comfortable. The hotel's services were very considerate. I checked in very late that day and still received considerate service. Mr. Li Zhuohua and Mr. Li Songlin from the hotel had very good service attitudes. I hope I will have the opportunity to stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guest, please accept our sincere greetings from Novotel Shenzhen Bantian! Thank you very much for your comments here. Thank you for your support to our hotel and your recognition of our staff's service. Your detailed comments will definitely be of great help to other guests in choosing a hotel. We sincerely look forward to seeing you and your family and friends staying in our hotel again in the near future. Thank you!