Nanxianglou Art Hotel Reviews

Response from Property: 尊敬的賓客：太感謝您的滿分好評和真心推薦啦！看到您把設施、衞生、環境、服務全方面認可，還特意誇讚下午茶豐盛有度假感，甚至説 “來古鎮必住”，我們全體員工都超感動，這份認可就是我們最大的動力～用心配齊齊全的設施、堅守高標準的乾淨整潔，打造靜謐優雅的入住環境，還有團隊始終保持的熱情服務、有求必應的貼心，都是為了讓每一位來甘坑古鎮的賓客，能卸下疲憊好好享受度假時光；而精心籌備的豐盛下午茶，也是想為大家的古鎮之旅添一份愜意與美好，能被您感受到這份用心，真的特別開心。您的這句 “必住” 是對我們最好的肯定，我們會一直堅守這份高品質的服務與體驗，把所有的美好細節都延續下去。熱烈期待您下次再來甘坑古鎮，繼續在我們這裏享受舒心的度假時光，祝您生活愉快、萬事順意～南香樓團隊 敬上~

Response from Property: 尊敬的賓客：感謝您的坦誠分享與認可！能得到您對酒店整體體驗的肯定，我們深感榮幸，這也是我們持續打磨服務的動力～

Response from Property: 尊敬的賓客：感謝您的坦誠分享與認可！能得到您對酒店整體體驗的肯定，我們深感榮幸，這也是我們持續打磨服務的動力～

Response from Property: 尊敬的賓客：非常感謝您的好評！看到您對酒店的認可，以及對古鎮內便捷位置的滿意，我們由衷地開心～ 身處古鎮腹地，能讓您出門就逛古鎮、輕鬆打卡周邊景緻，正是我們想為您打造的便利體驗。我們會繼續用心維護酒店品質，為每一位旅人提供舒心的入住服務。 期待下次還能在古鎮裏與您相遇，祝您生活愉快，旅途順遂！ 南香樓團隊 敬上~

Response from Property: 尊敬的賓客：非常感謝您的好評！看到您對酒店的認可，以及對古鎮內便捷位置的滿意，我們由衷地開心～ 身處古鎮腹地，能讓您出門就逛古鎮、輕鬆打卡周邊景緻，正是我們想為您打造的便利體驗。我們會繼續用心維護酒店品質，為每一位旅人提供舒心的入住服務。 期待下次還能在古鎮裏與您相遇，祝您生活愉快，旅途順遂！ 南香樓團隊 敬上~

Response from Property: Dear Guest, Thank you so much for your positive review! We are delighted to see your appreciation for the hotel and your satisfaction with its convenient location within the ancient town. Being situated in the heart of the ancient town, allowing you to easily explore the area and enjoy the surrounding scenery, is exactly the kind of convenient experience we wanted to create for you. We will continue to strive to maintain the hotel's quality and provide a comfortable stay for every traveler. We look forward to seeing you again in the ancient town. Wishing you a pleasant life and a pleasant journey! Sincerely, Nanxianglou Team

Response from Property: Dear Guest, Thank you so much for sharing your honest experience. We sincerely apologize for the issues you encountered during your stay, including air conditioning noise, unpleasant odor in the toilet, insufficient water pressure in the shower, insufficient hot water in the bathtub, and yellow stains on the towels. These oversights seriously affected your comfort, and we extend our sincerest apologies. You mentioned the beautiful room and comfortable bed, and we are pleased that these qualities brought you some comfort. We will continue to maintain the aesthetic design of our rooms and the comfort standards of our bedding. Regarding the issues you raised, we have immediately initiated a comprehensive rectification. Thank you again for your honest feedback, as it is a significant motivation for us to improve our services. We hope to have the opportunity to host you again in the future, allowing you to witness our changes and experience an even better stay. Sincerely, Nanxianglou Team

Response from Property: 尊敬的賓客：非常感謝您選擇下榻我們酒店，並抽出寶貴時間分享您的入住體驗！得知您對客房的清潔度、員工的友好服務以及酒店便利的地理位置感到滿意，我們倍感榮幸。我們一直致力於為賓客提供舒適整潔的住宿環境和親切周到的服務，同時也很高興酒店周邊的餐飲及景點能為您的旅程增添便利。您的認可對我們來説是莫大的鼓勵，我們會繼續努力，保持優質水準。誠摯期待您在下次探索邊境小鎮時再次選擇我們，讓我們有機會為您帶來更美好的入住體驗！祝您旅途愉快，萬事順意！

Response from Property: 親愛的客官，您的滿意是對我們的工作的認可，非常榮幸能成為您此次旅行的温暖驛站。南香樓藝術酒店致力於為您提供舒適、温馨的住宿體驗，讓您在旅途中感受到家的温暖。甘坑古鎮的美景與文化，與南香樓藝術酒店的優質服務相得益彰，為您的旅行增添無限色彩。期待您下次再來，與我們一同領略古鎮的風情萬種。

Response from Property: Dear guest, Hello! Thank you sincerely for choosing to stay with us and for sharing your candid experience. We sincerely apologize for the inconvenience caused by the insufficient soundproofing in your family suite, the external noise, and the lack of front desk service. This is not the standard of service we expect, and your feedback is crucial to us. Regarding the soundproofing and room type issue you described, "two beds separated only by a partition with poor soundproofing," our engineering team has assessed the suite's structure and will develop a soundproofing upgrade plan (such as installing additional soundproofing materials or adjusting the layout) to ensure privacy and comfort for families. We are deeply sorry that the street horn noise disrupted your rest throughout the night. The hotel has established an emergency communication mechanism with surrounding businesses, deployed additional personnel to patrol noise sources at night, and established a 24-hour complaint hotline to ensure this incident does not recur. The fact that your call to the front desk was unanswered, forcing you to report it yourself, was a serious management oversight. We have thoroughly reviewed the duty records for that night, conducted accountability training for the relevant personnel, and implemented a nighttime front desk response assessment to ensure timely response at all times. Thank you again for your correction! We are working hard to optimize our service processes and hardware facilities, and we look forward to you witnessing our changes again.

Response from Property: 尊敬的客人，感謝您對我們房間的認可，這是對我們的莫大鼓勵。同時，對於早餐未能讓您滿意，我們深表歉意。我們已着手優化早餐品類與品質，期待您再次光臨，讓我們有機會為您呈現更完善的體驗。

Response from Property: 非常抱歉此次入住讓您和孩子體驗感極差，也為早餐冷涼、定位偏差、房間異味、馬桶清潔不到位以及臨街噪音、空調異響等問題給您帶來的糟糕感受深深致歉！我們已第一時間將您反饋的所有問題同步至各對應部門，立刻開展全面排查整改：對餐飲部加強出餐温度管控與巡檢，優化門店定位座標；安排保潔團隊強化房間清潔標準，重點整改衞浴清潔死角，做好房間通風除味；對臨街房間增加隔音防護，工程部全面檢修空調設備，杜絕異響問題。此次未能為您和孩子提供舒心的入住體驗，是我們的服務和管理不到位，我們深知虧欠了您的期待。再次向您和孩子説聲對不起，懇請您能給予我們改進的機會，我們定會全力完善服務細節，努力避免此類問題再次發生，也盼望着能有機會再次為您服務，彌補此次的遺憾。

Response from Property: 非常感謝您在身體不適的情況下，還特意分享入住體驗！得知您對房間的乾淨寬敞、市中心的便捷位置都很滿意，我們由衷地感到開心，也很慶幸能為您在身體不適時提供一處舒適的休憩之所。沒能拍下房間照片沒關係，您的這份認可，對我們來説比任何圖片都珍貴。我們會繼續保持客房的清潔標準與空間維護，也會持續優化服務細節，希望能為每一位客人都帶來安心愜意的入住感受。衷心祝願您身體早日康復，也期待您下次出行時，能再次選擇我們酒店，彼時願您身心舒暢，擁有更完美的入住體驗。

Response from Property: 尊敬的客人：感謝您在百忙之中分享真實入住體驗，也由衷感謝您對酒店整體品質及員工服務態度的認可！您提出的每一條寶貴建議，都為我們指明瞭優化方向，我們已逐項記錄並啟動改進：針對老城區遊玩體驗：我們完全理解您對商業化氛圍及可玩性的反饋。目前已聯合本地文旅資源，整理「小眾深度遊玩攻略」，涵蓋非商業化老街、非遺手作體驗、本地居民常去的煙火氣場景等，後續將為入住客人免費提供，助力大家解鎖更地道的出行體驗；關於夜景燈光問題：向您致以誠摯歉意！因非節假日節能管控，燈光開放標準與宣傳存在差異，我們已在預訂平台詳情頁、前台接待話術中補充明確説明，同時篩選了非節假日夜景核心觀賞點，確保客人仍能感受區域特色；員工本地認知提升：已啟動「本地知識專項培訓計劃」，內容涵蓋小眾遊玩路線、隱藏美食、交通接駁、文化背景等實用訊息，定期組織考核，確保員工能為客人提供精準、專業的出行指引；早餐品質優化：已成立早餐改進小組，調研賓客口味偏好，計劃增加本地特色小吃、健康輕食、現做餐品等品類，同時優化食材採購標準與烹飪工藝，提升早餐整體滿意度。再次感謝您的坦誠與包容，您的反饋是我們持續進步的動力。我們將盡快落實各項改進措施，期待未來能有機會再次為您服務，讓您感受到更完善、更貼心的入住體驗，祝您生活愉快！南香樓團隊敬上~