Vienna International Hotel (Shenzhen Futianqu Jingtian) Reviews

Response from Property: ❤Free laundry service (free to wash)❤Thank you for your stay and good comments. It is an honor to be recognized by you! There is a 24-hour free laundry room on the 3rd floor of the hotel. The hotel also provides free laundry service. If you need it, you can call the hotel front desk at the first time. All the staff of the hotel are dedicated to serving you and hope to provide you with a better stay experience. Thank you again for staying and sharing your experience! Looking forward to your visit again! I wish you a happy life!

Response from Property: Dear Guest, Thank you for staying with us and providing such detailed feedback. We sincerely apologize for the confusion regarding the "city view" room description. We are actively working with our booking partners to ensure accurate and transparent room descriptions to prevent misunderstandings. We’re delighted to hear you enjoyed our convenient metro access and laundry facilities—your kind words are valuable to future guests. Please feel free to contact our front desk directly on your next visit; we’d be happy to assist you in selecting the perfect room. Thank you again for your feedback

Response from Property: Dear guests, thank you for choosing to stay in our hotel and sharing valuable feedback! First of all, we apologize for the inattentive service during check-in and check-out. We have communicated with the front desk team to strengthen service awareness training and ensure that we will welcome every guest with a more enthusiastic attitude in the future. Secondly, in terms of breakfast, we are continuously optimizing the variety and presentation of meals, looking forward to your next stay to give us a surprise opportunity! Thank you again for your sincere advice, wish you a pleasant trip and look forward to seeing you again!

Response from Property: ❤商務出行 至臻優選❤感謝親親的入住與好評，謝謝您!小維會用熱情和專業回饋每位光臨的親親。酒店可以為您提供各類商務服務哦，讓您辦公無憂。讓您保持美好心情再次光臨，小維在這裏等您哦，比心。

Response from Property: ❤交通便利，近地鐵❤尊敬的賓客，您好!感謝您對維也納國際酒店深圳福田區景田店給予了這麼讚的肯定，讓我們信心又增加了一些，接下來一定要更加努力了，希望把最棒最好的一面展現給大家，讓每一位賓客都能在記憶裏有個美好的畫面，酒店臨近地鐵9號線梅景A2出口50米和北環大道，可便捷直達歡樂海岸、深圳灣公園、紅樹林等多個旅遊景點、期待您的再次光臨!

Response from Property: ❤本酒店NPS消費者滿意度95%❤尊敬的賓客，您好！感謝您選擇維也納國際酒店深圳福田區景田店！感謝您抽出寶貴時間為小維進行點評！小維為入住的每一位客人提供免費停車服務，為您解決出門自駕無處停車的困擾！酒店一樓為您提供了美味的營養早餐，期待您下次蒞臨時品嚐！酒店位於梅景地鐵站A2出口，步行50米到達酒店，交通便利，餐飲娛樂方便，小維代表酒店全體員工期待您的再次蒞臨！

Response from Property: ❤服務熱情❤您的滿意是我們最大的責任與榮幸，酒店致力於為客人提供卓越的服務；您的到來及肯定是我們不斷進步的動力與方向，非常感謝您對酒店肯定及支持，我們真誠的期待您的再次光臨

Response from Property: ❤Our hotel's NPS consumer satisfaction is 95%❤Dear guests, hello! Thank you for choosing Vienna International Hotel Shenzhen Futian District Jingtian Branch! Thank you for taking the time to review Xiaowei! Xiaowei provides free parking services for every guest staying in the hotel, solving the problem of having nowhere to park when you drive out! The first floor of the hotel provides you with a delicious and nutritious breakfast, and we look forward to your next visit! The hotel is located at Exit A2 of Meijing Metro Station, 50 meters walk to the hotel, with convenient transportation, dining and entertainment. Xiaowei, on behalf of all the hotel staff, looks forward to your visit again!

Response from Property: ❤本酒店NPS消費者滿意度95%❤尊敬的賓客，您好！感謝您選擇維也納國際酒店深圳福田區景田店！感謝您抽出寶貴時間為小維進行點評！小維為入住的每一位客人提供免費停車服務，為您解決出門自駕無處停車的困擾！酒店一樓為您提供了美味的營養早餐，期待您下次蒞臨時品嚐！酒店位於梅景地鐵站A2出口，步行50米到達酒店，交通便利，餐飲娛樂方便，小維代表酒店全體員工期待您的再次蒞臨！

Response from Property: ❤Our hotel's NPS consumer satisfaction is 95%❤Dear guests, hello! Thank you for choosing Vienna International Hotel Shenzhen Futian District Jingtian Branch! Thank you for taking the time to review Xiaowei! Xiaowei provides free parking services for every guest staying in the hotel, solving the problem of having nowhere to park when you drive out! The first floor of the hotel provides you with a delicious and nutritious breakfast, and we look forward to your next visit! The hotel is located at Exit A2 of Meijing Metro Station, 50 meters walk to the hotel, with convenient transportation, dining and entertainment. Xiaowei, on behalf of all the hotel staff, looks forward to your visit again!

Response from Property: ❤Convenient transportation, close to the subway❤ Dear guests, hello! Thank you for your praise for Vienna International Hotel Shenzhen Futian District Jingtian Branch, which has increased our confidence. We must work harder in the future and hope to show our best to everyone, so that every guest can have a beautiful picture in their memory. The hotel is close to Metro Line 9 Meijing A2 Exit 50 meters and North Ring Road, which can easily reach Happy Coast, Shenzhen Bay Park, Mangrove and other tourist attractions. Looking forward to your visit again!

Response from Property: Dear guest: Thank you for choosing to stay with us and taking the time to share your detailed feedback! We are glad that you are satisfied with the overall environment, hygiene and decoration style of the room, which is a great encouragement to our team. Regarding the issue you mentioned about splashing water when flushing the toilet, we sincerely apologize, which does affect the user experience. We have contacted the engineering department immediately to check and adjust the water pressure and water outlet angle. At the same time, we will conduct a comprehensive check of similar room types and facilities to avoid similar situations. Your opinions are very important to us. Please feel free to contact the front desk to change your room or provide other assistance. We look forward to seeing you again. We will provide you with more complete facilities and services to bring you a comfortable experience! I wish you a happy life!

Response from Property: ❤Free laundry service (free to wash)❤Thank you for your stay and good comments. It is an honor to be recognized by you! There is a 24-hour free laundry room on the 3rd floor of the hotel. The hotel also provides free laundry service. If you need it, you can call the hotel front desk as soon as possible. All the staff of the hotel are dedicated to serving you and hope to provide you with a better stay experience. Thank you again for staying and sharing your experience! Looking forward to your visit again! I wish you a happy life!

Response from Property: Dear family: Hello! We feel very uncomfortable to receive your feedback. I should have given you a safe and comfortable place to stay, but instead you had to go through so many bad things. I'm really, really sorry! Your willingness to take the time to tell us about these issues shows your trust in us. We will seriously reflect on this and will never let such an experience happen again. 1. Slippers are not prepared, so you have to take a bath barefoot - just thinking about this scene makes us feel sad and blame ourselves! The room supplies check should have been foolproof, but this time we missed out on some basic items, which was a big oversight on our part. We have checked all room supplies lists overnight, and from now on every room will be checked twice by a dedicated person, and family members will never be allowed to "look for shoes barefoot" again. 2. The charging head broke and we had to worry about it until late at night - you should have rested early, but you had to run back and forth because of our negligence. I'm really sorry that my front desk colleagues failed to help you solve the problem in time and made you more tired! Starting today, we will check the charging equipment in each room one by one, and the front desk will also have multiple models of charging heads available. If you encounter any problems again, you only need to make a phone call and we will deliver them to your room immediately without you having to take an extra step! 3. The face towel is too hard and uncomfortable to wipe your face - you are right! We were so careless. If you have sensitive skin, using thick bath towels is really painful. There are disposable face towels at the front desk. If you are willing to come back and visit, please tell us in advance and we will send you a disposable face towel. 4. No care was given when checking out late at night - this was what hurt us the most. You must have been very disappointed when you left in the early hours of the morning, and our colleagues didn't even say "sorry"... It was really embarrassing. The store manager has personally reviewed the situation with the team on duty that night. In the future, when guests check out, the front desk should ask about their experience in person, and provide a small gift of care even in the middle of the night, so that no one leaves with a grievance. Thank you again for your valuable suggestions and wish you a safe journey and good sleep every night. Whether you come again or not, we will remember this lesson and make sure to make our place a warm "home".