Guest Reviews of Vienna International Hotel (Shenzhen Qianhai Happy Bay Hotel)
9.4/10
Outstanding
2981 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(2981)
Positive reviews(2876)
Reviews with photos/video(334)
Classy environment(218)
Friendly front desk staff(186)
Delicious breakfast(131)
Convenient parking(119)
Perfect for business trips(73)
Close to airport(20)
Luxurious(19)
Awesome gym(11)
Negative reviews(105)
Anonymous User
Zhizhen Shushi Superior Twin Room
Stayed in Feb 2025
Business travellers
13 review
10.0/10
Outstanding
Posted on Mar 21, 2025
Really nice and good smell . The gym was a bit old though but it’s 24 hours.
Response from Property: Hi, hello! I am your online butler "Xiao Haijun". Thank you for taking the time to give a sincere review of Vienna International Hotel (Qianhai Happy Harbor, Shenzhen). Thank you for your stay and review! The hotel is located at a key transportation point, with S3 Guangzhou-Shenzhen Yanjiang Expressway, Xixiang Avenue, and Baoan Avenue. It is adjacent to Times City, Yifangcheng, Tianhong Shopping Mall, Renrenle and other commercial shopping centers. It is less than 2 kilometers away from Baoti/Baoan Stadium. It belongs to the 15-minute living circle of Qianhai and is an important area of the "Guangshen-Hong Kong Integrated Development Corridor". It stands in the prosperous area of Xixiang in the form of a single door, single courtyard and single house, becoming a very representative trend landmark. The hotel is only 8 kilometers away from Bao'an Airport, with convenient transportation. Staying in this hotel is your wisest choice~ Xiao Haijun looks forward to meeting you again, and I wish you a pleasant journey!
Berttt
Zhizhen Shushi Superior Twin Room
Stayed in Oct 2024
Family
16 review
8.5/10
Very Good
Posted on Nov 25, 2024
The decoration of the reception is very grand and no Different to a five star hotel. The room is also very nice with elegant picture wall.
The breakfast is very good with various of choices and delicious. The location ia a bit far from the mall or but quite for sleeping.
Response from Property: Dear guest, thank you for your valuable feedback to our Vienna International Hotel. Wonderful time, such an encounter, what an honor! 5 points praise is our biggest pursuit, our goal is to provide guests with a comfortable and warm home like living environment. We are committed to providing customers with good enough products and services, five-star experience, Samsung consumption, we focus on creating a quality of life, to provide customers with high-quality sleep experience, high-grade accommodation style ~ Thank you again for your love to Vienna International Hotel.尊敬的客人,非常感谢您对我们维也纳国际酒店(深圳前海欢乐港湾店)的宝贵反馈。美好的时光,如此邂逅,实属我们的荣幸!5分好评才是我们最大的追求,我们的目标是为客人提供舒适温馨的家一样的生活环境。我们致力于为顾客提供足够好的产品和服务,五星体验,三星消费,我们专注致力于打造质感生活,为客户提供高品质的睡眠体验,高品位的住宿格调~再次感谢您对维也纳国际(深圳前海欢乐港湾店)的厚爱。
Guest User
Yadian Comfort Standard Double Bed Room
Stayed in Feb 2025
Business travellers
8 review
6.0/10
Posted on Mar 14, 2025
No one guided me to the room or even the lift. The walls inside the room are dirty, I called them about wifi, but I got it only when I went to the reception, they don't speak english
Response from Property: Dear guest, thank you for your review of the hotel! We express our sincerest apologies for the bad experience you had. We have always paid attention to the guests' feelings during their stay, and actively improved our professional level and service standards. We also communicated with various departments to understand the situation. We will continue to strengthen the service quality and ensure the service principle of "answering all questions and responding to all needs". If it is convenient for you, please call us. We sincerely hope to understand the specific situation, improve our shortcomings, and make continuous progress. We are willing to grow with your attention and look forward to having the opportunity to provide you with services again and bring you a different experience! Thank you again for your support of the hotel!
Anonymous User
Siya Zhizhen Business Double Bed Room
Stayed in Jul 2024
Family
39 review
10.0/10
Outstanding
Posted on Aug 26, 2024
The room is clean, the front desk staff help us to arrange the same floor rooms with our friends.
Response from Property: Dear guests, thank you very much for taking the time to make sincere comments on Vienna International (Shenzhen Qianhai Happy Harbor Store). Vienna International Hotel (Shenzhen Qianhai Happy Harbor Store) is committed to creating a warm stay experience for every guest. neighborhood-like warm service, comfortable space, let you really feel "home", thank you again for your love for our hotel Look forward to another unexpected encounter, bring a different surprise! Have a nice trip!
Anonymous User
Yadian Comfort Standard Double Bed Room
Stayed in Sep 2024
Business travellers
59 review
10.0/10
Outstanding
Posted on Oct 28, 2024
Absolutely great room. The view is ok. The staffs are nice to serve us
Response from Property: Dear valued guest,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your stay with us and that you found our rooms to be absolutely great. We appreciate your kind words and we hope to have the pleasure of welcoming you back to our hotel in the near future.Best regards,尊敬的宾客,您好! 感谢您对深圳前海欢乐港湾店莫大的鼓励与支持!淡淡滑落岁月的痕迹,我们在蓦然回首中,捻花,微笑,感叹岁月静好,感叹那些有小主的日子,尖轻拢,捻片片飞花入诗,落笔成思!我们一直在等您,期待小主的再次宠幸,等您,念您,爱您,小维一直在等您
無為者
Yadian Comfort Standard Double Bed Room
Stayed in Jan 2024
Other
36 review
8.0/10
Very Good
Posted on Feb 25, 2024
The hotel services are satisfactory and the room is rather big.
Response from Property: Dear guests, thank you very much for your praise for our hotel. 5-star praise is our greatest pursuit. If you need anything during your stay, you can call the front desk. We will adjust it as soon as possible, or contact our hotel. Thank you again for your review of the hotel. Looking forward to visiting again. Have a good trip!
Guest User
Yadian Comfort Standard Double Bed Room
Stayed in Dec 2024
Business travellers
125 review
10.0/10
Outstanding
Posted on Feb 27, 2025
Good location for the business trips and clean
Response from Property: 非常感謝您的誇讚與五星好評推薦,也非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的出行體驗,看到您的滿意和肯定,我們真的是非常的感動,歡迎您的再次光臨,祝您生活愉快!
Ka Lok
Superior Big Bed Room
Stayed in Apr 2024
Family
6 review
6.5/10
Posted on May 13, 2024
Poor experience on hotel catering service, lack of communication with front desk in preparation of the crowds.
Response from Property: Dear guest, thank you very much for your valuable feedback on our Vienna International Hotel (Shenzhen Qianhai Happy Harbor Branch). We are honored to have such a wonderful time! A 5-point rating is our greatest pursuit, and our goal is to provide guests with a comfortable and warm living environment at home. Thank you for providing us with relevant suggestions. In the future, we will also strengthen our services and quality. If you have any needs during your stay, please call the front desk. In the future, we will continue to work hard and not disappoint your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again~尊敬的客人,非常感谢您对我们维也纳国际酒店(深圳前海欢乐港湾店)的宝贵反馈。我们很荣幸能度过如此美好的时光!5分评价是我们最大的追求,我们的目标是为客人提供一个舒适温馨的居家生活环境。感谢您为我们提供相关建议。在未来,我们也将加强我们的服务和质量。如果您在逗留期间有任何需要,请致电前台。今后,我们将继续努力,不辜负您的赞誉。再次感谢您对酒店的肯定。期待再次光临~
Suzanne
Zhizhen Shushi Superior Twin Room
Stayed in Feb 2024
Family
11 review
8.0/10
Very Good
Posted on Apr 2, 2024
Communal areas were clean and spacious. Our room was coincidentally located on a floor that had just had carpet shampoo so the corridor was constantly being blow dried and the smell was not good. The room itself was ok. Vienna style.
Response from Property: Dear guest, thank you very much for your valuable feedback on our Vienna International Hotel (Shenzhen Qianhai Happy Harbor Branch). It's our honor to have such a wonderful time! A 5-point review is our greatest pursuit, and our goal is to provide guests with a comfortable and warm home like living environment. Thank you for providing us with suggestions on hygiene. In the future, we will also strengthen our service and quality. If you have any needs during your stay, please call the front desk. In the future, we will continue to work hard and not disappoint your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again~尊敬的客人,非常感谢您对我们维也纳国际酒店(深圳前海快乐港分店)的宝贵反馈。这是我们的荣幸有这样一个美好的时光!5分好评是我们最大的追求,我们的目标是为客人提供舒适温馨的家一样的生活环境。谢谢你给我们提供卫生方面的建议。在未来,我们也将加强我们的服务和质量。如果您在住宿期间有任何需要,请打电话给前台。今后,我们将继续努力,不辜负您的好评。再次感谢您对酒店的肯定。期待再次光临!
KIT84
TRIPLE DELUXE
Stayed in Feb 2024
Couples
4 review
4.0/10
Posted on Mar 17, 2024
We got there and thought is a nice hotel until we enter the reception and smelt like a thousands cigarettes, I didn't much of it and checked in, then went to our floor and realised it is the whole building including rooms also. We thought we will survive staying for two days at least as we visiting friends and family, but at night when I went to toilet the toilet wouldn't flush and clogged up and I was blamed for throwing too much tissue in there, called someone to sort it out all they did was unclog it and wipe the floor and used a scrapper to clean the bathroom floor.
We demanded to change rooms, as we said early we were blamed for the clog and I asked can we not flush down our toilet tissue, he said yes but the system is not good. He changed the room very quickly but I had to pay 30rmb for the cleaning of the room as we touch the bedsheets and at 1am in the night I'm cannot be fussed about it and paid straight away and moved us to another floor.
Response from Property: Dear guest, hello! Thank you very much for your stay and comments, did not bring you a satisfactory stay experience, we sincerely apologize, thank you and our feedback of the toilet and smoke smell, we will be the first time to deal with and check, we will also improve our customer service and quality, if I have the honor to receive you, I believe the next stay will make you satisfied, looking forward to your visit again!尊敬的客人,您好!非常感谢您的入住以及点评, 未给您带来满意的入住体验,我们深表歉意,感谢您和我们反馈马桶和有烟味的情况,我们也第一时间进行处理和排查,我们也会提升我们的对客服务和品质,若有幸还能接待您,相信下次入住能让您满意,期待您的再次光临!
Guest User
Zhizhen Shushi Superior Twin Room
Stayed in Oct 2024
Business travellers
2 review
8.0/10
Very Good
Posted on Jan 15, 2025
beautiful lobby, rooms are just ok
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深感歉意給您帶來不好的入住感受,您的寶貴意見對我們非常重要,您反饋的情況,我們會將意見告知相關部門以提高服務質量,確保賓客能享受滿意的入住旅程。若您在住期間有任何問題可以用房間座機撥打"0"至前台,我們會第一時間給您處理,再次向您致歉!若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Vasim kashoo
Superior Big Bed Room
Stayed in Sep 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Dec 22, 2024
Nice and friendly staff
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!Dear guests, thank you very much for your praise of our hotel, we will make continuous efforts to live up to your praise. Thank you again for your recognition of the hotel, look forward to coming again, wish a pleasant trip!
Anonymous User
Zhizhen Shushi Superior Twin Room
Stayed in Apr 2024
Family
9 review
5.5/10
Posted on May 18, 2024
🚬 very smelly even on non-smoking floor
Response from Property: 尊敬的客人,您好!非常感謝您的入住以及點評, 未給您帶來滿意的入住體驗,我們深表歉意,感謝您和我們反饋非吸煙樓層任然存在煙味的情況,我們也第一時間進行處理和排查,我們也會提升我們的對客服務和品質,若有幸還能接待您,相信下次入住能讓您滿意,期待您的再次光臨!
Xuan Huy
Siya Zhizhen Business Double Bed Room
Stayed in Aug 2024
Business travellers
1 review
10.0/10
Outstanding
Posted on Sep 18, 2024
thank you for everything
Response from Property: Dear guest, thank you very much for your evaluation, thank you for choosing our hotel, our hotel is committed to creating a warm stay experience for every guest, looking forward to your visit again.
Nicola
Deluxe Double Room
Stayed in Jan 2025
Business travellers
16 review
8.0/10
Very Good
Posted on Mar 19, 2025
A bit old
Response from Property: 尊敬的賓客,感謝您對酒店的點評!給您帶來不好的入住體驗,我們表示最真誠的歉意。我們一直關注客人在住期間的感受,同時積極提高自身專業水平和服務標準,也和各部門瞭解情況,我們將持續加強服務品質,確保“有問必答,有需必應”的服務準則。若您方便的話可否致電我們,我們真心的希望能夠了解具體情況,改進我們的不足,不斷進步。我們願在您的關注中成長,期待能夠有機會給您再次提供服務,能夠給您帶來不一樣的體驗!再次感謝您對酒店的支持!