Fulai Garden Hotel Reviews

Response from Property: Thank you for your review! We hope you will stay at our hotel again. Please feel free to call the front desk if you have any questions about your accommodation during your stay; we will be happy to assist you. The hotel is 1.5 km from Wuhe Metro Station and 2 km from Bantian North Metro Station. Just one stop away (Minzhi Metro Station) from Wuhe Station, you can reach Shenzhen North Railway Station, a major metro hub in Shenzhen, allowing for quick access to all areas of the city. Furthermore, 3 km away is One Avenue, currently Shenzhen's largest shopping mall. Within 2 km of the hotel are several shopping centers, including Jiahua Linghui Commercial Plaza, Bantian Rainbow Shopping Mall, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza, making your travel convenient. We look forward to your next visit! Have a pleasant trip!

Response from Property: Dear Guest, we are very sorry that your stay was not satisfactory. We have received and will rectify all the issues you raised regarding the lighting, Wi-Fi, cleanliness, and facilities. We will continue to optimize our services and hygiene details, and thank you for your feedback. We wish you a pleasant stay.

Response from Property: 尊敬的客人，您好！非常抱歉本次在富萊花園酒店（深圳北站店）的入住體驗未能達到您的期望，我們將進一步提升房間清潔與維護管理的標準，完善對外訊息呈現的準確性，努力為您及每一位客人帶來更一致、更可靠的入住體驗。感謝您分享寶貴意見，期待有機會再次為您服務。

Response from Property: 感謝您的點評！希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台，我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口，2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站（民治地鐵站）的行程即可到達深圳的深圳北站地鐵樞紐，通過此站中轉，您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地，酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行，我們期待您再次光臨！祝您旅途愉快！

Response from Property: Thank you for your review! We hope you will stay at our hotel again. Please feel free to call the front desk if you have any questions about your accommodation during your stay; we will be happy to assist you. The hotel is 1.5 km from Wuhe Metro Station and 2 km from Bantian North Metro Station. Just one stop away (Minzhi Metro Station) from Wuhe Station, you can reach Shenzhen North Railway Station, a major metro hub in Shenzhen, allowing for quick access to all areas of the city. Furthermore, 3 km away is One Avenue, currently Shenzhen's largest shopping mall. Within 2 km of the hotel are several shopping centers, including Jiahua Linghui Commercial Plaza, Bantian Rainbow Shopping Mall, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza, making your travel convenient. We look forward to your next visit! Have a pleasant trip!

Response from Property: 感謝您的點評！希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台，我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口，2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站（民治地鐵站）的行程即可到達深圳的深圳北站地鐵樞紐，通過此站中轉，您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地，酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行，我們期待您再次光臨！祝您旅途愉快！

Response from Property: 感謝您真誠的點評！希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台，我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口，2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站（民治地鐵站）的行程即可到達深圳的深圳北站地鐵樞紐，通過此站中轉，您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地，酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行，我們期待您再次光臨！祝您旅途愉快！

Response from Property: 感謝您的點評！希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台，我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口，2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站（民治地鐵站）的行程即可到達深圳的深圳北站地鐵樞紐，通過此站中轉，您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地，酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行，我們期待您再次光臨！祝您旅途愉快！

Response from Property: 感謝您的點評！希望您以後常來入住我們酒店。當您在入住的過程中有任何住房的問題都可致電前台，我們將竭誠為您服務。酒店1.5公里處有五和地鐵站出入口，2公里處有阪田北地鐵站出入口。通過五和地鐵站間隔一站（民治地鐵站）的行程即可到達深圳的深圳北站地鐵樞紐，通過此站中轉，您可以快速的通行深圳市各個區域。並且3公里處有深圳目前體量最大的商場—壹方天地，酒店範圍2公里內有佳華領滙商業廣場、阪田天虹商場、左伶香頌購物中心、優城商業廣場等多家購物中心方便您的出行，我們期待您再次光臨！祝您旅途愉快！

Response from Property: Dear guest: Thank you for your review! I hope you will stay in our hotel often in the future. If you have any questions during your stay, you can call the front desk and we will serve you wholeheartedly. There is a Wuhe subway station entrance and exit 1.5 kilometers away from the hotel, and a Bantian subway station entrance and exit 3 kilometers away. You can reach Shenzhen North Station Metro Hub in Shenzhen and pass through various areas of the city by taking Wuhe subway station one stop away. In addition, there are many shopping centers such as Jiahua Link Commercial Plaza, Bantian Rainbow Shopping Center, Donghuan Rainbow Shopping Center, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza within 2 kilometers of the hotel for your convenience. We look forward to seeing you again! I wish you a pleasant journey!

Response from Property: Thank you for your review! We hope you will stay at our hotel again. Please feel free to call the front desk if you have any questions about your accommodation during your stay; we will be happy to assist you. The hotel is 1.5 km from Wuhe Metro Station and 2 km from Bantian North Metro Station. Just one stop away (Minzhi Metro Station) from Wuhe Station, you can reach Shenzhen North Railway Station, a major metro hub in Shenzhen, allowing for quick access to all areas of the city. Furthermore, 3 km away is One Avenue, currently Shenzhen's largest shopping mall. Within 2 km of the hotel are several shopping centers, including Jiahua Linghui Commercial Plaza, Bantian Rainbow Shopping Mall, Zuoling Xiangsong Shopping Center, and Youcheng Commercial Plaza, making your travel convenient. We look forward to your next visit! Have a pleasant trip!

Response from Property: Hello, thank you for your feedback. The hotel has clear standards for managing guest room linens. All linens are changed after each guest, and the washing of linens is handled by a professional partner company. The transportation and replacement procedures within the hotel are also strictly regulated. The hotel reiterates that all toiletries are changed after each guest, and cleaning follows established procedures and standards, with dedicated personnel checking to ensure hygiene and compliance with occupancy requirements. We welcome your feedback regarding any specific issues you encountered during your stay so that we can make timely improvements and prevent recurrence. You can also call the hotel front desk at "0". We will do our utmost to resolve any issues you encountered during your stay. We sincerely apologize for any shortcomings in our service and hope to have the opportunity to provide you with better service in the near future.

Response from Property: Dear Guest: The hotel regularly disinfects rooms. If bedbugs are found, the entire room will be emptied and treated. Currently, no bedbugs have been found in the room. The hotel offers free parking for guests during their stay; please obtain a voucher code at the hotel front desk. We sincerely apologize for not being able to provide detailed service reminders during the National Day holiday due to a busy schedule. Regarding the other issues you mentioned, the hotel will carefully investigate and correct any problems found. Thank you for your review. We understand your frustration with a poor experience, but we hope to resolve issues promptly. If you encounter any problems during your stay, please let us know, and we will handle them as quickly as possible to ensure your overall travel experience is not affected by minor issues.

Response from Property: Dear Guest, we sincerely apologize that your stay did not meet your expectations! The hotel provides services to every guest according to industry standards and established service procedures. If your request exceeded our service scope and we were unable to fulfill it, we hope for your understanding. We will continue to optimize the quality of our basic services and look forward to welcoming you with even better services in the future.