Vienna International Hotel (Dongcheng Building, Lanzhu East Road, Pingshan, Shenzhen) Reviews

Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們分店並給予點評!沒有得到您全5星好評，我們心裏還是有點點的失落。如遇到房間問題可房間電話撥0，前台24小時在線為您服務。小維會一直努力為旅客打造舒健康的體驗，希望我們能為您的假期增添喜悦和感動。您的肯定成為我們生命中最美的點綴，您簡單的話語，是我們執著努力的動力

Response from Property: 尊敬的客人，您好！我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對維也納國際酒店東城大廈店進行誠摯的點評。給您帶來不好的感受，我十分慚愧，如遇到房間問題可及時聯繫前台，前台24小時在線為您服務。給您帶來不好體驗，十分抱歉。為您提供最優質的入住體驗是酒店最大的追求！您的反饋我已經記錄在案，並會馬上改進。再次向您致歉，請您一定要給我們改正錯誤的機會，小維期待您的再次光臨。

Response from Property: Thank you for your recognition of our hotel. Welcome to our next visit!

Response from Property: Thank you，Thank you for choosing to stay at our hotel.Welcome to your next visit.

Response from Property: 尊敬的客人，您好！我是您的網上貼身管家“小維”。感謝您抽出寶貴時間對維也納國際酒店東城大廈店進行誠摯的點評。未能得到您的五星好評，我十分慚愧。為您提供最優質的入住體驗是酒店最大的追求！歡迎您再次入住,期待您的再次光臨!

Response from Property: Dear guests, hello! Thank you for your review of the hotel! We are deeply sorry for the situation you encountered during your stay. It is recommended that you call the hotel service center to report the situation to us, and we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. The hotel is located in Dongcheng Building, No. 13 Lanzhu East Road, Longtian Street, Pingshan District. It is only ten minutes' drive from Pingshan High-speed Railway Station. Hotel rooms Warmly decorated and equipped with free high-speed WIFI, we sincerely invite you to stay again. We once again apologize for the inconvenience caused to you during your stay. We hope you can give Xiaowei a chance to make corrections. We will provide better service next time you stay in our store. We look forward to your visit again!

Response from Property: Hello dear guests! Thank you very much for choosing to stay at our branch and leaving a review! We are still a little disappointed that we did not receive your full 5-star review. If you encounter room problems, you can dial 0 from the room phone number and the front desk will be online to serve you 24 hours a day. Xiaowei will always strive to create a comfortable and healthy experience for passengers, and we hope that we can add joy and touch to your vacation. Your affirmation has become the most beautiful embellishment in our lives, and your simple words are the driving force for our persistent efforts!

Response from Property: Dear guest, hello! Thank you for taking your precious time to review your sincere review of Vienna International Hotel Dongcheng Tower. I am very sorry to have brought you a bad feeling. If you encounter room problems, you can dial 0 for the room phone. The front desk will serve you 24 hours a day. If the room is not soundproof, you can contact the front desk and they will change you to a quiet room. If you have breakfast problems, Provide feedback to the restaurant for rectification. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded your feedback and will improve it immediately. I apologize again and please give us a chance to correct our mistakes. Xiaowei looks forward to your visit again to check whether I have made any corrections.

Response from Property: Dear guest, hello! I am your online personal butler "Xiaowei". Thank you for taking your precious time to review your sincere review of Vienna International Hotel Dongcheng Tower. I am very sorry to have brought you a bad feeling. If you have any problems with the room, you can contact the front desk in time. The front desk is online to serve you 24 hours a day. We are very sorry for bringing you a bad experience. Providing you with the best quality stay experience is the hotel's greatest pursuit! I have recorded your feedback and will improve it immediately. We apologize again and please give us a chance to correct our mistakes. Xiaowei looks forward to your visit again.

Response from Property: Dear guest: We are very sorry that we failed to meet your expectations. Please allow us to express our sincerest apologies. As for the air-conditioning problem you reported, since we use central air-conditioning, the temperature is always moderate. Your feedback can help us find problems and make continuous progress in solving them. Xiaowei would like to express our sincerest apologies for the inconvenience caused to you. During your stay, if you have any problems in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. We are very sorry to bring you an imperfect experience. Thank you for your suggestions. Xiaowei will do our best to improve it. Here, we also hope that you can give us another chance. Xiaowei sincerely invites you to stay in the hotel again. We will serve you wholeheartedly.

Response from Property: Dear guest, hello! Thank you very much for your patronage and evaluation! Please allow Xiaowei to express my sincerest apologies for not satisfying you. Our hotel attaches great importance to the situation of more mosquitoes you reported. Due to the weather in Shenzhen, there are more mosquitoes when it rains. The hotel housekeeping department has regularly formulated a mosquito disinfecting plan. Your feedback can enable us to continuously find problems and make continuous progress in solving problems. Xiaowei here again expresses its sincerest apologies for the inconvenience caused to you. During your stay, if there are any problems in the room, you can call the waiter at any time. We are on call 24 hours a day to solve your problems. In the later period, we will strengthen the mosquito disinfecting work. Our goal is to provide customers with a comfortable stay environment and the best service. Your opinions and suggestions will help Xiaowei continuously improve and maintain a high level of service. The hotel is close to Huizhou Daya Bay and is only more than ten minutes' drive from Pingshan. We will serve with our heart so that every guest who comes to the store can feel the warmth of home. Thank you again for your stay and feedback, so that we can continue to improve and innovate in future services. We sincerely look forward to your visit again!

Response from Property: Dear guests, hello! Thank you for your affirmation of Xiaowei. In order to provide you with a more meticulous and thoughtful service experience, Xiaowei will adhere to the service concept of doing things attentively and serving attentively, so that you can feel the warmth of home when staying at Vienna Dongcheng Building. The hotel is close to Huizhou Daya Bay and is only more than ten minutes' drive from Pingshan. Thank you again for your five-star praise! Your praise has given us great motivation to let Xiaowei continue to improve and innovate in future services. We look forward to your visit again. Xiaowei will serve you wholeheartedly!

Response from Property: Dear guest: Hello! Thank you for your 5-star review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Vienna East City Building will be the warmest and most unique one in your memory! The hotel provides you with zero waiting for check-in, zero stay for check-out, storage service, wake-up service, etc. The hotel rooms are warmly decorated and equipped with free high-speed WIFI. Come back to Vienna East City Building often, and wish you: well!

Response from Property: The hotel's reply: Dear guest, hello! Thank you for your review of the hotel! We are deeply sorry for the situation you encountered during your stay. Regarding the service issues you reported, Xiaowei has given them to the relevant departments to strengthen rectification. Regarding the problem of loose shower heads, you can contact our staff to change your room as soon as possible. It is recommended that you call the hotel service center and report it to us. situation, we will try our best to help you solve the problem. We have fed back your comments to the relevant departments and will follow up for investigation and coordination. We sincerely hope to get in touch with you to learn more details so that we can make corresponding improvements. The hotel is located in Dongcheng Building, No. 13 Lanzhu East Road, Longtian Street, Pingshan District. It is only ten minutes' drive from Pingshan High-speed Railway Station. Hotel rooms Warmly decorated and equipped with free high-speed WIFI, we sincerely invite you to stay again. We once again apologize for the inconvenience caused to you during your stay. We hope you can give Xiaowei a chance to make corrections. We will provide better service next time you stay in our store. We look forward to your visit again!