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Verified reviews
Location8.3
Amenities7.6
Service9.1
Cleanliness7.7
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All reviews(67)
Positive reviews(56)
Reviews with photos/video(15)
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Negative reviews(11)
Grantham
Standard Room (2 Beds)
Stayed in Jan 2023
Business travellers
55 review
2.0/10
Posted on Feb 17, 2023
Do not stay on this hotel! It should not be allowed on the website!! When I went to check in the woman refused to give me the key if I did not give her more money because she wanted to charge more than I had paid to the website. She refused to call the company and said she didn’t care about the company. The next morning she used her key and walked in my room at 9:00 am without knocking.
Response from Property: Thank you for choosing our home among many hotels. I don’t know if it’s because of a language barrier or a misunderstanding in the translation and communication, which caused you to misunderstand. You come to check in, we check in according to the procedure, collect the deposit, and give you the key. It also tells you that this room type is a free upgrade room type. The waiter knocked on your door in the past to ask if you need to clean up. Sorry for the misunderstanding caused by the language barrier. But after you checked in and checked out, you told the website to ask for a refund of the room fee. Our room has a cost, and the price charged for the upgraded room type is already the cost price. This will result in a loss. Please forgive me!
Guest User
Standard Double Room
Stayed in Dec 2024
Solo travellers
4 review
10.0/10
Outstanding
Posted on Jan 25, 2025
The room is large, the facilities are complete, the service is thoughtful, and the transportation is convenient. It deserves praise!
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amephone
Standard Double Room
Stayed in Feb 2024
Solo travellers
5 review
6.5/10
Posted on Apr 6, 2024
The location is great. The staff are very helpful and friendly for a local. There is a security guard at the elevator and they won't let you up unless you confirm your reservation. This is not a joke, they are serious. The room was surprisingly spacious. The furniture is like a Showa era pigeon or wind. If you get a room with a view of the Hong Kong mountain range, you're lucky.
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Guest User
Deluxe 2-bed Room
Stayed in Jan 2023
Other
5 review
6.0/10
Posted on Feb 22, 2023
The internet speed of wf is slow and stuttered, basically unusable. I don’t know why the signal is disturbed when I turn on the traffic. Others are average. I live in a superior room, which can only be considered ordinary.
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Guest User
Standard Double Room
Stayed in Nov 2022
Solo travellers
1 review
10.0/10
Outstanding
Posted on Dec 3, 2022
Near the station, this place is really nice, clean, the proprietress is very nice, and the price is affordable, suitable for the consumption of our workers!
Response from Property: 您好,感謝您在眾多酒店中選擇了我們。我們酒店就在羅湖口岸和羅湖火車站旁邊,大廈門口有名字,導航很好找呢。關於升級雙人間,有提前跟您溝通。也把雙床合併,變成了2米乘2米4的大床,給您鋪了2床被子,又加了一床被子,仍然然沒有達到您的滿意,我們實在抱歉!請您不要因為您的不滿,就對酒店有其他方面的差評呢!您如果不同意升級雙人房,可以申請退款呢!酒店利潤微薄,經不起差評呢!