Grand Skylight Hotel Shenzhen

Grand Skylight Hotel Shenzhen Reviews

Grand Skylight Hotel Shenzhen

No.3024 Middle Shennan Road, Futian District, Shenzhen, Guangdong, 518031, ChinaView Hotel Details
Grand Skylight Hotel Shenzhen
Grand Skylight Hotel ShenzhenGrand Skylight Hotel ShenzhenGrand Skylight Hotel Shenzhen
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Grand Skylight Hotel Shenzhen Guest Reviews

4.7/5
Outstanding
2079 review
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2079)
Positive reviews(2049)
Reviews with photos/video(358)
Friendly front desk staff(355)
Easy to get around(275)
Convenient for shopping(160)
Close to metro(120)
Perfect for business trips(94)
Delicious breakfast(79)
Good Internet(33)
Excellent afternoon tea(28)
Negative reviews(30)
Anonymous User
Superior Room King
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 27, 2025
The whole room is so comfortable and i went during their CNY period, the process was smooth and is clean!
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
Anonymous User
Superior Room Twin
Stayed in Nov 2024
Travel with friends
18 review
3.0/5
Posted on Dec 31, 2024
Just a simple room with basic amenities though room was not ready upon check-in
Response from Property: Dear guest, thank you for your review of our hotel. We deeply apologize for the situation where your room was not ready when you checked in. We have reported this situation to the relevant departments and will take measures to ensure that such issues do not occur again. Regarding room facilities, we are always committed to providing a clean and comfortable accommodation environment, equipped with basic living amenities. We will continue to work hard to improve and meet the needs of more guests.We look forward to your visit again, giving us the opportunity to provide you with a better service experience. thank you!
ISMAIL NUMAN HARPUT
Superior Room King
Stayed in Sep 2024
Business travellers
22 review
5.0/5
Outstanding
Posted on Oct 15, 2024
Wonderful place, its so close to electronic market and restaurants. Clean and workers kind! Next time again I will come, breakfast is also so good
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
MUHAMMED TEKİN
Superior Room King
Stayed in Sep 2024
Business travellers
5 review
4.2/5
Very Good
Posted on Nov 9, 2024
Hi friends That can be good choice because of that ha nearly all markets
Response from Property: Dear guest, thank you for your thoughtful comments. The hotel is located in Futian CBD, with convenient transportation, shopping and business trip. Each of our employees will let you enjoy the beauty of Shenzhen quietly through more intimate and meticulous service.
YK Lee
Deluxe Executive Room
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 19, 2025
We needed to connect our laptop to the TV via HDMI and needed the help of the sifu. He was very helpful.
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
Wenjoe Fong
Superior Room King
Stayed in Nov 2024
Solo travellers
4 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Room is spacious and very nice, good service and the gym is well equipped and big! Enjoyed my stay there.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Dennis Suarez
Superior Room King
Stayed in Oct 2024
Couples
56 review
4.0/5
Very Good
Posted on Dec 1, 2024
Location is good, easy to get around malls and restaurants. Not really a 5* standards, overall cleanliness not there and Cockroach found in my room.
Response from Property: Dear valued customers. We greatly appreciate your feedback and fully understand that your experience was not what you expected. We take your comments very seriously. We sincerely apologize for any inconvenience this may have caused you.If you have any other suggestions or complaints, please do not hesitate to contact us and we will be happy to assist you. Thank you for your understanding and trust in us, and we hope we can regain your satisfaction on your next visit.
SHUJI WATANABE (渡辺 修司)(EC)
Superior Room King
Stayed in Jan 2025
Business travellers
2 review
3.7/5
Posted on Feb 12, 2025
I saw cockroach a couple of times. There is no heat air conditioning.
Response from Property: Thank you for your feedback. All along, we will provide every guest with a comfortable environment and quality service as our top priority, from the smallest find deficiencies, and continue to optimize and improve. We hope that you can feel our changes every time you come ~ looking forward to your 5 points.
Toristino
Superior Room King
Stayed in Mar 2024
Business travellers
62 review
1.2/5
Posted on Apr 27, 2024
Under expectation . Horrible smell in the room ! Carpet smell is disgusting 🤮 service team is too arrogant … such petty behavior .. 🤮
Response from Property: Dear Guest, Thank you very much for your feedback on our hotel. We take your comments and suggestions very seriously and we apologize for the problems you mentioned in your review.First of all, we are deeply sorry for the odor problem you encountered in your room. Due to today's persistent rainy weather in Shenzhen, which caused the carpet to be in poor condition, our cleaning team has carried out a deep cleaning of the room to ensure that the next guest will not encounter similar problems when they check in.At the same time, we take your criticism of our service team very seriously. We have trained and managed our service team strictly to ensure that they can serve our guests in a more professional and friendly manner. We assure you that our service team will be more humble and attentive to ensure guest satisfaction.Last but not least, we would like to thank you again for your feedback and assure you that we will continue to improve and enhance our service quality. We sincerely hope that you will visit our hotel again and give us the opportunity to serve you better.
MBV
Superior Room Twin
Stayed in Aug 2024
Business travellers
5 review
4.5/5
Great
Posted on Oct 18, 2024
Very good experience in the heart of Shenzhen IT area. Recommendable for business travelers!
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you enjoyed your stay with us and found our location convenient for your business needs.We take pride in providing exceptional service to all of our guests and we are delighted to know that we met your expectations. Your recommendation means a lot to us and we hope to have the pleasure of welcoming you back soon.Thank you for choosing our hotel for your stay in Shenzhen.Best regards,Grand Skylight Hotel
Mohammed Anisul
Superior Room Twin
Stayed in Feb 2024
Business travellers
2 review
2.5/5
Posted on Mar 30, 2024
Some of the front office staffs are rude.
Response from Property: Dear, We apologize for your unpleasant stay experience. Could you please leave your contact information?We will proactively contact you to learn more details and make corresponding improvements.
Guest User
Superior Room King
Stayed in Oct 2024
Couples
25 review
5.0/5
Outstanding
Posted on Jan 12, 2025
very good good good good good service……………………………………………..
Response from Property: 親愛的客人,感謝您一直以來對我們的支持與認可,您的肯定是我們不斷提升的動力。希望您在未來的日子裏,也能夠繼續支持我們、鞭策我們,見證一個國際水準的名族酒店的成長。
Guest User
Superior Room King
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Dec 29, 2024
Recommended, what needs to be there is there
Response from Property: Dear, thank you for your thoughtful comments. For a long time, we have always regarded providing every guest with a comfortable stay environment and quality service as the top priority of our work. I hope you can feel our changes every time you come ~ I look forward to your 5 points of praise.
C
Superior Room Twin
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Dec 31, 2024
Good  service convenient clean quiet
Response from Property: Dear, thank you for your feedback. We have always considered it our top priority to provide a comfortable environment and quality service for every guest, and we continue to optimize and improve our service by finding shortcomings in the smallest details. We‘re looking forward to see you again.
Luiz Alberto
Superior Room Twin
Stayed in Apr 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on May 27, 2024
Great location. The room nice and comfortable and the people and services are great.
Response from Property: Dear valued guest,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed our great location, comfortable room, and exceptional service provided by our team. Your kind words are truly appreciated and will be shared with our staff.We strive to provide our guests with a memorable and enjoyable stay, and we are delighted to have exceeded your expectations. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Grand Skylight Hotel Shenzhen