Guest Reviews of Qingneng Chutian Hotel (Shenzhen Futian Port Convention and Exhibition Center)
9.3/10
Very Good
4291 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(4291)
Positive reviews(4180)
Reviews with photos/video(2507)
Friendly front desk staff(660)
Easy to get around(307)
Perfect for business trips(142)
Convenient for shopping(135)
Located in the city centre(69)
Tasty coffee(51)
Loved the night views(29)
Has rooms for families(26)
Negative reviews(111)
Guest User
Light Luxury 2-bed Room
Stayed in May 2025
Travel with friends
1 review
10/10
Outstanding
Posted on Jun 15, 2025
The room is good to share with friends as it’s big. We had a very comfortable sleep. There is also coffee shop in GF and the location is very convenient as well. Mr. Chen was very helpful throughout our stay. 😊😊
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨!
Guest User
Elegant Queen Room
Stayed in Apr 2025
Business travellers
1 review
10/10
Outstanding
Posted on May 29, 2025
The hotel is well located in the city center with convenient transportation. There is a robot delivering takeout on the first floor. There is luckin coffee located there too which is very convenient. No. 8 convenience very good very good
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Business Queen Room
Stayed in Apr 2025
Business travellers
2 review
10/10
Outstanding
Posted on May 29, 2025
very convenient, good service, i love the robots delivery service, and there is luckin coffee right at the entrance, we will definitely book this hotel again, #8 front desk receptionist was very helpful.
Response from Property: Dear guest, thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments. Thank you again for your affirmation of the hotel. We look forward to visiting again and wish you a pleasant journey!
Guest User
Light Luxury Queen Room
Stayed in Apr 2025
Business travellers
1 review
10/10
Outstanding
Posted on May 25, 2025
Mr. Chen is friendly the room is clean and one floor at the coffee shop and near the Cocoa Park and the Civic Center convenience store in the fort floor
Response from Property: 尊敬的客人,您好!非常感謝您的好評與支持!我們非常高興得知您對入住體驗感到滿意。您的認可是我們前進的動力,期待您的再次光臨,我們將繼續為您提供優質的服務!祝您生活愉快!
Guest User
Business Queen Room
Stayed in Apr 2025
Couples
3 review
10/10
Outstanding
Posted on May 19, 2025
I highly recommend staying at this hotel. The hotel service was perfect. We were and felt very well looked after during our entire stay. Our caretaker - Mrs. (Name Number Four) tried very hard and was extremely helpful, we changed the room to one that met our expectations without any problems, she gave us advice and accurate recommendations. Her colleague was similarly helpful. Communicative knowledge of English is particularly important. Cleanliness impeccable. Tasty breakfasts. Good location - close to pubs and shops, a short walk to shopping centers in Futian. In addition, after checking out we received a gift - it is an extremely nice gesture. We appreciate the service and recommend staying at this hotel. We will definitely come back.
Response from Property: Dear guest, thank you very much for your sincere and enthusiastic recommendation! Your evaluation of the hotel service as "impeccable" is the greatest compliment to all our staff! We are very proud that the No. 4 housekeeper can solve your room change needs and provide accurate suggestions with professional and caring services, and we will definitely turn your recognition into the driving force for her and her team. We are honored to know that you are satisfied with the "impeccable" cleanliness of the room, the "delicious" breakfast, and the hotel's superior location adjacent to Futian Shopping Center, bars and shops. Especially, the thoughtful gift after check-out can leave you with warm memories. We are honored! Being able to communicate fluently in English is also one of our intentions to provide diversified services for international guests. I am glad that this also meets your needs. Your "definitely come again" is our most anticipated promise! In the future, we will continue to take "meticulous care" as the standard to protect the beauty of every encounter. Looking forward to your visit again, let us continue this home-like friendship!
Anonymous User
Business Queen Room
Stayed in Mar 2025
Solo travellers
15 review
10/10
Outstanding
Posted on Apr 27, 2025
Overall I had a pleasant stay.
The employees at the check in desk were very friendly when greeting me at the front desk and checked me in and gave me my room card key within minutes.
The hotel has a proper lobby area on the first floor and the check desks are well staffed and well lit and easy to find and so when you’re first checking in, you get a good impression of the hotel.
There is also a luckin coffee shop and convenience store in that same first floor lobby so you can pop down and get something to drink easily.
They also reserve two elevators in the building for hotel guests only and so its easy to enter and leave your hotel room.
The hotel room itself was very well cleaned, the toilet area was very well cleaned and the bed linens were clean too. There was also no smell of cigarette smoke at all and also there wasn’t any smell of cigarettes coming from other hotel rooms through the centralised air ventilation (maybe because there weren’t many guests staying on my floor on the day of my stay). The noise proofing between the room door and the outside corridor was quite good so I didn’t hear other guests on my floor leaving and entering their rooms from inside my room.
The hotel room was very spacious for me as I was using the room alone and there was a nice area where I could unpack my carry on suitcase and even a small round desk with a chair where you could work on a laptop or eat takeaway.
My room had quite a large sized window (they tint the windows to make the sunlight that enters the hotel room to not be too intense). The curtains were super thick and blocked out all outside light and so I could have a completely dark room at night for good rest and sleep.
The air conditioning in the room worked very well and both the coolness and intensity could be adjusted easily.
It was very easy to use didi to call a taxi and leave the hotels for meals or walks. For example, it only took 7 minutes to get to coco park shopping centre and 5 minutes to get to futian high speed rail station.
6/12
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and writing such a detailed and warm review! We are sincerely delighted and proud to see the joy overflowing between the lines of your words! The front desk staff can efficiently check you in and start a comfortable journey for you; the lobby is bright and convenient, Luckin Coffee and convenience stores are always available to meet your needs; exclusive elevators, clean and spacious rooms, thoughtful sound insulation and shading design, and well-functioning air conditioners, every detail can be recognized by you, which is our driving force for progress! The convenient transportation around also brings convenience to your travel, which is really great! Your satisfaction is our greatest pursuit. We look forward to continuing to provide you with quality services in the future. I hope you will come again. We will definitely provide you with more considerate services to create more beautiful memories!
Andyherman
Business 2-bed Room
Stayed in Apr 2025
Couples
1 review
10/10
Outstanding
Posted on May 9, 2025
Mr. Chen reception is a friendly the room is comfortable. One floor of the coffee shop is near to the Civic Centre is very convenient. The roomis quite.
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨!
Guest User
Elegant Queen Room
Stayed in Apr 2025
Couples
3 review
10/10
Outstanding
Posted on May 3, 2025
The room is very comfortable and clean. There are many facilities, very convenient. The receptionist is lovely. The breakfast was very delicious. There are also many places to eat nearby.
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨!
Maria
Business 2-bed Room
Stayed in Mar 2025
Travel with friends
19 review
10/10
Outstanding
Posted on May 1, 2025
Mr. Chen was very friendly and supportive. Nice location and very clean. There is a coffee shop next to the reception. Very convenient.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Elegant Queen Room
Stayed in Mar 2025
Business travellers
3 review
10/10
Outstanding
Posted on May 1, 2025
Exception on one floor, Mr. Chen is friendly have a coffee shop and near the convention and special center and near the checkpoint checkpoint. It’s a convenient.
Response from Property: 尊敬的客人,您好!非常感謝您的好評與支持!我們非常高興得知您對入住體驗感到滿意。您的認可是我們前進的動力,期待您的再次光臨,我們將繼續為您提供優質的服務!祝您生活愉快!
Guest User
Business Queen Room
Stayed in Mar 2025
Travel with friends
1 review
10/10
Outstanding
Posted on Apr 28, 2025
The room is okay and the reception is friendly one for have the coffee cup and near the Coco Park and the convention and Bhiza Centre the room is beautiful
Response from Property: 尊敬的賓客:您好,感謝您的點評!酒店提倡“用心服務”,我們正在用心發現可以給您提供服務的機會,給您提供更滿意、更舒適的休息環境!您的滿意就是我們的追求!期待您的再次光臨!
Guest User
Elegant Queen Room
Stayed in Apr 2025
Solo travellers
2 review
10/10
Outstanding
Posted on Jun 1, 2025
Room is clean and location is convenient. Staff is also friendly. Good stay
Response from Property: 非常感謝您的入住與讚賞!很高興能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞,也是我們進步的動力,我們會繼續保持熱忱,致力讓每一位賓客享有賓至如歸的入住感受,熱切期待您的再次光臨!
Guest User
Elegant Queen Room
Stayed in Apr 2025
Solo travellers
1 review
10/10
Outstanding
Posted on May 11, 2025
Good place to stay when visiting Shenzhen. Central location. Luckin in the reception.
Response from Property: 尊敬的客户,感謝您的入住和點評,我們將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,歡迎您的再次光臨。
Guest User
Business Queen Room
Stayed in Mar 2025
Solo travellers
1 review
10/10
Outstanding
Posted on Apr 22, 2025
Nice hotel. Great location. Very friendly staff. Clean rooms and sufficient breakfast. Receptionist 4 is very friendly. I got a free upgrade :)
Response from Property: 尊敬的賓客: 您好! 您的滿意是我們最大的動力, 您的鼓勵是我們能量的源泉, 您的青睞是我們前進的朝氣, 千言萬語匯成一句話, 感謝您對酒店的支持。
Guest User
Featured Family Room - 2-Room
Stayed in Mar 2025
Family
1 review
9.5/10
Amazing
Posted on Apr 19, 2025
Location was ok, 10ish minutes for taxi to get to futian high speed rail station or the futian shore port. Less than 10 mins to get to Coco park. Good food selections nearby. Downside is sometimes the corridors will have a faint sewage scent, not sure if the pipes are bit old.
Very friendly staffs, especially staff number 4. There was an incident where the staff were taking photos/video of our children when presenting them with gifts. We asked them not to post/share after and they were very courteous and deleted the photos immediately which we felt well respected.
Response from Property: Dear guests, hello! Thank you very much for choosing to stay and taking the time to share your experience in detail! We are very happy to learn that the geographical location and surrounding facilities of our hotel can meet your travel and dining needs. The friendly service of the staff has also been recognized by you, especially the performance of employee No. 4, which impressed you. We will definitely pass this affirmation to her! We are deeply sorry about the occasional sewage odor problem in the corridors! Your feedback has sounded the alarm for us. The Engineering Department has conducted a comprehensive investigation and maintenance of the pipeline system. In the future, we will also strengthen daily inspections to prevent such incidents from happening again. At the same time, we once again express our sincere apologies for the inappropriate behavior of our employees in taking photos of children. Protecting guest privacy is our top priority. We have strengthened staff training and strictly regulated the filming and messaging procedures to ensure that every guest’s privacy and stay experience is not affected. Your tolerance and suggestions are the driving force for our progress. We look forward to welcoming you again in the future with better services and a more perfect environment! I wish you a happy life and all the best!