Atour Hotel (Shenzhen Bao'an International Airport) Reviews

This experience of staying at Atour Hotel completely refreshed my understanding of hotel services. From the moment we stepped into the lobby, Miss Baoxun used her spring-like warmth and meticulous care to make our family of four feel unprecedented caring and even more comfortable than returning to our own home. I remember that when we first arrived at the hotel that day, we were standing at the door in a hurry with two children and a lot of luggage. Before we could react, Miss Baoxun had already trotted up to greet us with a sincere and enthusiastic smile on her face. While taking the heavy suitcases in our hands, she said softly: "Thank you for your hard work along the way, just leave the luggage to me." She even carefully noticed that Xiaobao was a little depressed because of the long-distance car ride, so she squatted down to look at him at eye level, and said in a light tone: "Are you tired, kid? Sister will prepare a small gift for you later!" Such a thoughtful move instantly relaxed our tense nerves. When checking in, Miss Baoxun immediately served us warm honey water, and the perfect sweetness seemed to dispel all the fatigue of the journey. She asked us softly about our room preferences, whether we liked the view from the upper floors or the quiet corners, and handed us children's slippers and toiletries. Every question was asked so naturally, but with full care. What was even more touching was that she saw that we were inconvenient to move with our children, and took the initiative to say: "You take the children to rest first, and I will help you deliver the luggage to the room later." This thoughtfulness of thinking about the guests really warms people's hearts. What shocked me the most was what happened later. Due to the fatigue of the journey, I accidentally forgot a pack of tissues in my pocket when I was washing clothes, and as a result, all the clothes were covered with fine paper scraps. Those who have experienced that kind of collapse understand-the paper scraps are stuck to the clothes, and they can't be shaken off or rubbed clean. Just when I was worrying about the mess in the basin, Miss Baoxun discovered this situation. Without saying a word, she took over the "mess" and stood in the laundry room for more than an hour. I watched her check and clean each piece of clothing, even the inner layer of the socks, and carefully twisted off every stubborn piece of paper with her fingers. Those clothes that I thought could only be thrown away were miraculously restored to cleanliness under her skillful hands. How could this be cleaning clothes? It was clearly interpreting the true meaning of service in the most simple way. For more than an hour, she did not show any impatience, but kept comforting me: "It's okay, it will be handled soon, you go and rest with your children first." Such a service spirit has long surpassed the scope of professional requirements, but is kindness and enthusiasm from the heart. When we left the hotel, our whole family felt that this was not just an ordinary accommodation experience, but a memory full of warmth. Miss Baoxun told us with her actual actions: real service is not procedural courtesy, but the sincerity of being able to put yourself in the shoes of guests to solve their problems. No matter where we go in the future, Atour will be our first choice, because it not only has comfortable guest rooms, but also people like Miss Baoxun who can make the journey as warm as spring.