To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.3
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All reviews(1119)
Positive reviews(1093)
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Delicious breakfast(127)
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Large rooms(70)
Perfect for business trips(64)
Close to metro(61)
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Negative reviews(26)
雅雅杨
Business 2-bed Room
Stayed in Nov 2024
Family
8 review
10.0/10
Outstanding
Posted on Dec 23, 2024
Good service..The front desk staff name 君君 is a very nice & helpful girl.
The hotel provides free porridge & dessert in the night !
Tqvm
Response from Property: Receiving such a high evaluation from you, we really can't hide the excitement and surprise of the heart, life will always have unexpected warmth and endless hope, I hope you hold our hand, together in the days and years, walking in the warm city of Shenzhen, we try our best to show you the best side in the moat. All the beauty, because of you! Thank you for your thoughtful sharing and look forward to meeting you next time
Guest User
Business Queen Room
Stayed in Dec 2024
Solo travellers
6 review
8.0/10
Very Good
Posted on Jan 12, 2025
It was very clean a room and kind hotel staff.
But, the room was a little cold.
Response from Property: Dear customer, thank you for entrusting your leisure time to our hotel among numerous choices. Your every compliment is like the warm sunshine in spring, warming the hearts of every member of our team. We will continue to provide attentive service and look forward to creating a warm and comfortable harbor for you again in the future, as we say, 'Invest in me with wooden peaches and repay with Qiong Yao.'.
Guest User
Stayed in Sep 2024
Couples
1 review
10.0/10
Outstanding
Posted on Oct 22, 2024
Very clean and breakfast is great. Recommendation
Response from Property: Dear guests~Hello! Thank you for staying at Dunhill Hotel Nanshan Branch. We will continue to provide high-quality and excellent customer service standards and strive to provide every guest with a comfortable and warm stay experience. Thank you again for your review and sincerely look forward to your visit again!
MAYUR MOHAN CHABBI
Superior Queen Room
Stayed in Mar 2023
Business travellers
51 review
6.0/10
Posted on Apr 20, 2023
I had booked room and requested for breakfast with boiled vegetables. Hotel agreed to provide and in the morning they didn't provide. No one is ready to answer and Ian very disappointed. I will not go here anytime in the future. I didn't get any breakfast.
Response from Property: Dear guests: Hello! Received your feedback, it is a pity that the failed to meet your expectations, we also apologize, small always hope to show the best side to every customer, but failed to get, thank you very much for your valuable advice, efforts to meet the demand of each guest, due to our management dereliction of duty, in this small has deep review work, we will try to improve, looking forward to the future can get your recognition!
Lui$a
Stayed in Apr 2023
Business travellers
8 review
5.0/10
Posted on Aug 20, 2023
Old hotel with old air conditioner
Response from Property: Dear guests: Hello! Received your feedback, it is a pity that the stay failed to meet your expectations, we also apologize, always hope the most comfortable room the most warm service to the guest, but failed to get, thank you very much for you put forward valuable advice, efforts to meet the demand of each guest, is we have been adhering to the service concept, decades of hardships, is committed to create warm and comfortable atmosphere for each guest, also invite you to stay in the hotel again, looking forward to the future can get your recognition!
Guest User
Business Queen Room
Stayed in Apr 2025
Couples
1 review
10.0/10
Outstanding
Posted on May 21, 2025
The hotel is very cost-effective. The room is very clean. The service staff is very enthusiastic and friendly. The service is also very good. I will choose here next time. Good location, convenient transportation, comfortable and hygienic room. The free midnight snack at night is really a big surprise! The facilities are complete! I heard that the room has been fully upgraded. Not bad!
Original TextTranslated by Google
6/7
Response from Property: Dear guest: Hello! After reading your sincere long review, I feel as touched as holding a cup of warm tea in winter🍵. Every service touchpoint you carefully recorded, the worry-free luggage protection throughout the journey, and the bottle of warm mineral water at check-in are all microcosms of our practice of the concept of "serving with emotion and doing things with heart". What makes us even more happy is that you have captured the newly upgraded space and facilities. The sincere greetings of the employees when we met in the morning are like the sunshine that injects energy into the journey☀️. Being able to create warm memories for family travel and weave a "recommended" peace of mind experience for each guest is the driving force for our day and night improvement. This original intention of measuring service with temperature will never fade. I hope that you can still meet this familiar warmth and surprise when you open the door next time. I sincerely wish your family happiness and look forward to talking about the warmth of the journey with you again!
Guest User
Business Queen Room
Stayed in Apr 2025
Business travellers
10 review
10.0/10
Outstanding
Posted on May 16, 2025
Staying in this hotel is a very pleasant experience! From the moment I stepped into the lobby, I was attracted by its elegant environment and thoughtful service. The room is spacious and bright, with complete facilities, and the bed is comfortable enough for a good night's sleep. The hotel is in a prime location with convenient transportation around, and you can enjoy the convenience of a bustling city as soon as you go out. The breakfast is rich in variety and high in quality, meeting the needs of different tastes. The staff is enthusiastic, professional and attentive, making people feel at home. Whether it is a business trip or a leisure vacation, this is a good choice. I strongly recommend it to friends who are coming here, and I believe you will love it too!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and carefully recording this wonderful stay experience! 🌿 We are honored to know that you recognize the service details, room facilities and dining experience. Our team always adheres to the concept of "guests first". From luggage assistance to surrounding tours, we hope to add a sense of peace and warmth to your journey. 👜 The design of the guest room is based on comfort. The dry and wet separation bathroom and high-quality bedding are all designed to create a home-like rest experience. I am glad that you can have a good night's sleep here~ Breakfast and late-night porridge have always been our proud services. Chinese and Western meals are paired with freshly ground coffee and warm supper. I hope to replenish your energy at different times. 🍽️☕ The hotel is adjacent to the subway and quiet in the bustling city. It is precisely to allow guests to travel the city and enjoy tranquility. Your affirmation is the greatest compliment to our geographical location! Thank you again for your recognition of cost-effectiveness! I look forward to continuing to accompany you with meticulous service to spend more good times when we meet next time! Sincerely welcome you to come home often~✨
Guest User
Business Queen Room
Stayed in Apr 2025
Travel with friends
2 review
10.0/10
Outstanding
Posted on May 13, 2025
The room facilities are complete, and the hotel front desk and room service staff are of high quality, which is obviously different from some fast business hotels. The breakfast is rich in variety, and free midnight snacks are also provided in the evening. The room facilities are new, the bedding is comfortable, and the overall value for money is excellent. It is a very satisfactory experience. Extra beds can be added. The hotel has free parking for parking. There is a subway station on the roadside at the door, which is only a 2-minute walk away. Convenient travel. Very good 👍
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your high recognition of our hotel! We are very happy to know that you are satisfied with our hotel room. Xiaolu is very happy to serve you. Late-night porridge has always been the personalized service that our hotel insists on providing to every guest. Thank you for your recognition. Looking forward to your visit again, we will continue to work hard to provide you with better service! I wish you a happy life and a smooth journey! Thank you again for your recommendation! 👍🏻 I wish you good work.
Guest User
Business Queen Room
Stayed in Apr 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 13, 2025
It was a very satisfying stay. The location is very convenient and the staff are very enthusiastic, making the stay more convenient and comfortable. The breakfast is rich in variety, balanced in nutrition and tastes great. From check-in to check-out, I always feel the warm and meticulous service attitude. It is undoubtedly the ideal accommodation choice in my mind!
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好!非常感謝您對我們酒店的高度評價和全五星好評!我們非常高興聽到您酒店地理位置和工作人員的熱情服務感到滿意,並且在入住舒適。我們一直致力於為每一位客人提供温馨、貼心的服務,您的肯定是對我們最大的鼓勵。同時,我們也非常高興您對酒店的環境和衞生狀況感到滿意。保持酒店的整潔和舒適是我們最基本的責任,您的認可是對我們工作的最大肯定。您的滿意是我們不斷進步的動力,我們期待在不久的將來再次為您服務!如果您有任何需求或建議,歡迎隨時與我們聯繫。祝您旅途愉快,期待您的再次光臨!
Guest User
Business Queen Room
Stayed in Apr 2025
Family
1 review
10.0/10
Outstanding
Posted on May 9, 2025
Thinking of going to Sea World with my family, I searched online for a long time and saw this hotel. I felt good, so I booked it. Convenient to travel, with the subway station right at the door. The front desk service is very good, the room is spacious and exquisite, and the price-performance ratio is very high!
Hygiene: Very good
Service: Very good and thoughtful
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and taking the time to give us a review! We are very happy to know that you are satisfied with the hotel's location and service. The hotel is located at the entrance of Huaguoshan subway station, which really provides great convenience for going to Sea World and the airport. We are very happy that the front desk service can be recognized by you. Thank you again for your valuable comments and look forward to your visit again. We will wholeheartedly provide you with better service! I wish you a pleasant journey and smooth work!
Guest User
Business Queen Room
Stayed in Apr 2025
Other
1 review
10.0/10
Outstanding
Posted on May 8, 2025
[Fireworks] [Fireworks] Wedding anniversary specially arranged with the hotel in advance, for the room carefully decorated, two little bunnies are very cute! Thank you very much [coffee]
Room facilities: No smell in the room, clean and tidy, very quiet environment
Experience: The mattress is very comfortable to sleep on and the room is spacious.
Service: Attendants are polite and happy to assist when help is needed.
🚕🚆Hotel location Transportation: The transportation is super convenient, next to the Huaguoshan MTR exit, it is easy to find a car by taxi.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your high evaluation and five-star praise of our hotel! Xiaolu is very happy to know that you are satisfied with our layout! ! We have been committed to providing warm and considerate service to every guest, and your affirmation is the greatest encouragement to us. At the same time, we are also very happy that you are satisfied with the environment and sanitary conditions of the hotel. Keeping the hotel clean and comfortable is our most basic responsibility, and your recognition is the greatest affirmation of our work. The hotel is located at Huaguoshan subway station, which brings great convenience to travel. Your satisfaction is the driving force of our continuous progress, and we look forward to serving you again in the near future! I wish you a pleasant journey and look forward to your visit again!
Guest User
Business Queen Room
Stayed in Apr 2025
Solo travellers
1 review
10.0/10
Outstanding
Posted on May 6, 2025
The front desk guy is very patient and responsive. It's like home. The lobby is high-end and classy. The lobby fragrance is high-end and not irritating. I love the details. The breakfast is rich in variety. Classic and delicious Cantonese breakfast. There is no disappointment from check-in to check-out. The price-performance ratio is very high. I will stay here next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We feel honored and warm to read your heartfelt sharing🌹 It is the greatest pursuit of all colleagues to create a comfortable journey for you like returning home! Thank you for your recognition of the professional service of the front desk buddies. Your needs are our direction of progress; every design of the lobby carries the persistence of quality, and the selection of fragrances is to retain the beauty of the journey with olfactory memory🌸 Hearing the praise of "detail control love", our invisible service team is cheering! Knowing that you love Cantonese breakfast, the catering team specially prepared Easter eggs for you👉 Next time you check in, use the code "double shrimp dumplings and siu mai", and the chef will upgrade the hidden Cantonese dim sum box for you! Looking forward to continuing this "zero thunder" tacit understanding with you, we have begun to conceive more surprise experiences~ I wish you a good morning every day, [Xiaolu] will always be your warm home on the journey. Waiting for the reunion!
玥月
Deluxe Queen Room
Stayed in Apr 2025
Family
26 review
10.0/10
Outstanding
Posted on May 5, 2025
Hotel - it looks a bit historic, but it is well maintained. The room is big enough, with adequate air conditioning, quiet environment, a good night's sleep, and a good breakfast. Thanks to Jason for helping with late check-out, good service, and a nice smile.
Original TextTranslated by Google
Response from Property: 親愛的客人,您好!讀到您用“有點歷史”來形容我們,彷彿看見老建築的磚瓦在陽光下微笑——這真是對時光沉澱最美的詮釋🌿 能守護這份「舊時光的體面」,是我們最驕傲的使命。 您提到的“保養挺好”讓工程部的老師傅們嘴角上揚!他們每週為空調做“深呼吸保養”,給地板打蠟時總唸叨“要讓客人踩出天鵝絨觸感”。您聽見的安靜,其實是三明治結構牆體在默默扛住都市喧囂呢~ Jason已收到您的專屬點贊! 願您總能在繁華深處,擁有這方靜好天地。[小路]不是新潮網紅,卻是您永遠能用舊鑰匙打開的記憶保險櫃。
Guest User
Business Queen Room
Stayed in Apr 2025
Family
2 review
10.0/10
Outstanding
Posted on May 5, 2025
A very good experience. I originally booked a business room. The front desk guy recommended a newly renovated king-size bed room. The room is super large and modern. I like it very much. The gym is equipped with high-end and easy-to-use equipment. The service is very considerate. I helped to deliver my luggage to the subway entrance. It is a good and cost-effective hotel. I strongly recommend it.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your high recognition of our hotel! We are very happy to know that you are satisfied with our hotel room. It is our honor that the service of the front desk staff can be praised and recognized by you! Thank you for your recognition. Looking forward to your visit again, we will continue to work hard to provide you with better service! I wish you a happy life and a smooth journey! Thank you again for your recommendation! 👍🏻 I wish you good work.
Guest User
Business Queen Room
Stayed in Apr 2025
Other
4 review
10.0/10
Outstanding
Posted on May 4, 2025
The room is very large, the bed is comfortable, the air conditioner and mosquito coils are turned on in advance, and white porridge is provided free of charge at night. It is very cost-effective! Highly recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your high recognition of our hotel! We are very happy to know that you are satisfied with our hotel room. Late-night porridge has always been a special service of our hotel. Thank you for your support and recognition. Looking forward to your visit again, we will continue to work hard to provide you with better services! I wish you a happy life and a smooth journey! Thank you again for your recommendation! 👍🏻 I wish you good work.