Atour X Hotel Shenzhen Bao'an Airport Hangcheng Reviews
Atour X Hotel Shenzhen Bao'an Airport Hangcheng
Room 101, Hao Yuan Complex Building, Intersection of Zhoushi Road and Beiba Road, Hezhou Community, Hangcheng Street, Bao 'an District, Guangdong, Shenzhen, China, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Guest Reviews of Atour X Hotel Shenzhen Bao'an Airport Hangcheng
9.4/10
Outstanding
2884 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.4
Cleanliness9.5
Filter by:
Sort by:
All reviews(2884)
Positive reviews(2848)
Reviews with photos/video(560)
Delicious breakfast(384)
Friendly front desk staff(303)
Large rooms(302)
Close to airport(128)
Good sound insulation(115)
Perfect for business trips(102)
(61)
Awesome gym(32)
Negative reviews(36)
Yoyoycl
Superior 2-bed Room
Stayed in Sep 2025
Family
7 review
8.5/10
Very Good
Posted on Nov 6, 2025
The room is huge and cozy, I always enjoy the vibe and design of Atour, especially their quality toiletries. They provide free ride to the airport too!
If I have to say, the only unpleasant part will be
the attitude of the receptionist who attended to us that day, she was rude and impatient with our inquiry.
Response from Property: 親愛的朵友您好!非常感謝您抽出時間分享入住體驗~超開心您喜歡咱們房間的寬敞舒適和洗漱用品,免費接送服務也能幫到您真的很棒!對於前台夥伴的服務態度問題,我們真的特別抱歉,這完全不符合我們的服務標準!我們會立刻和相關夥伴溝通改進,後續會更注重服務細節~期待您再回來體驗更好的服務呀!
M32592****
Superior 2-bed Room
Stayed in Aug 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 11, 2025
Siman provided exceptional service. The rooms were well-appointed, and amenities like laundry service and EV charging stations were a great bonus. The in-room service was also excellent. Overall, it was a fantastic experience!
Original textTranslated by Google
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散呀
M445496****
Superior 2-bed Room
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 6, 2025
Excellent service, the environment is quite good, and they have EV charging stations. Highly recommend! The rooms are also very spacious.
Original textTranslated by Google
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散
M248482****
Elegant Queen Room
Stayed in Jul 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 1, 2025
This hotel truly understands its guests! The rooms are equipped with super convenient USB fast-charging ports, and the 100% blackout curtains ensured I had a deep, restful sleep. Free luggage storage is also available, which truly elevated my travel experience! What a pleasant surprise! The lobby offers complimentary tea and snacks. The in-room air conditioning was remarkably quiet, and the non-slip mat in the bathroom was a thoughtful touch. They even gave a small souvenir upon check-out – such attention to detail truly won me over! The room was more spacious than the pictures suggested, and the bedding was soft and breathable, preventing any stuffiness. The Wi-Fi was strong enough for seamless video streaming. The freshly cooked noodles at breakfast were incredibly flavorful, and the staff, especially Xi Yin, had a very kind and gentle demeanor.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
Anonymous User
Superior Family Room
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 27, 2025
The room was spacious and comfortable. They offer complimentary porridge, snacks, and a late-night supper. However, please note it's quite a distance from the airport, approximately a 20-minute drive. While there's a shuttle bus service, we also found it easy to catch a taxi.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
M833504****
Elegant Queen Room
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 10, 2025
Just discovered another new hotel and chose this one based on its reviews. I was very satisfied with both the food and drinks – truly excellent. The service was consistently thoughtful and incredibly warm, absolutely top-notch. The guest rooms are spacious, the restaurant is grand and stylish, and the breakfast offers a rich variety of options.
Original textTranslated by Google
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散
M518298****
Superior 2-bed Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 3, 2025
The staff provided excellent service, with swift check-in and patient guidance to the facilities. The hotel itself was very pleasant, featuring well-equipped facilities and spotlessly clean premises. The rooms were spacious with excellent soundproofing. The elevators were fast, and the air felt fresh. A particularly thoughtful gesture was the complimentary warm evening congee. The breakfast buffet was delicious and offered a wide variety of choices. The hotel lobby was very spacious, conveniently located near a main road, and featured an underground parking garage.
Original textTranslated by Google
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散
M15248****
Superior Queen Room
Stayed in Jun 2025
Business traveller
14 review
2.0/10
Posted on Aug 5, 2025
After staying for nearly 20 days, I developed red, extremely itchy spots all over my hands. At first, I thought I was having an allergic reaction, but then I discovered the bed was infested with bed bugs. I took a video and showed it to both the hotel and Trip.com, but I still haven't received any resolution. It's been almost a month now, and the red spots haven't cleared up and are still constantly itchy, severely disrupting my daily life.
Original textTranslated by Google
Response from Property: We are deeply sorry for your inconvenient stay. We had a very pleasant stay and thank you for your trust and support in choosing to stay with us for such a long time. You were also busy with work and travel for several days. When you were about to leave, you reported feeling unwell. We immediately arranged for a staff member to accompany you to the hospital for an examination, but you repeatedly declined, citing work as an excuse. Our hotel conducts professional and comprehensive disinfection every week, and mosquito repellent is available 24/7 in the rooms. The bed bugs you reported were indeed not present. If it's convenient for you, we would appreciate further details so we can more fully assist you in investigating the cause. We will do our best to cooperate. We hope you can take the time to seek medical attention and address your skin issues as soon as possible. We sincerely wish you a speedy recovery.
HUYB0526
Elegant Queen Room
Stayed in Aug 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 13, 2025
Excellent hotel, comfortable and clean, with attentive service.
Original textTranslated by Google
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散呀
6367****
Superior 2-bed Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 30, 2025
I booked this hotel for a business trip. The price was reasonable, and the breakfast spread was very generous. It's conveniently located very close to the airport, yet surprisingly, there was no aircraft noise. The ground floor lobby also offered a nice selection of books to browse at leisure. The complimentary airport drop-off service was a very thoughtful and welcome perk. Overall, I was very satisfied.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
Guest User
Superior Family Room
Stayed in Jun 2025
Family
4 review
8.5/10
Very Good
Posted on Jul 20, 2025
Room is spacious and tidy, location is good as well. For sure came back again! 😬
Response from Property: 尊敬的朵友,您好!非常抱歉沒有帶給您完美的入住體驗,您入住過程中遇到任何問題都可直接撥0致電前台,朵兒24小時在線呢,非常感謝您對酒店的支持和反饋,沒有得到您全5分好評,我們心裏還是有點點的失落,亞朵X基本為翻牌酒店雖然硬件設施我們無法做出太大改變,我們會努力把亞朵的服務提升做到最好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
Guest User
Elegant Queen Room
Stayed in Oct 2025
Business traveller
1 review
9.5/10
Amazing
Posted on Nov 13, 2025
Service was excellent! Kudos to all ground staff. Very helpful from check-in till i check-out.
I have noticed this young staff and caught her name on her name tag, Yu Fei, probably from the from front desk, she’s exceptionally well.
From giving me solution to the airport till sent me to limousine, grab my luggage to the boot with smile on her face. Humble and down to earth attitude. I would give the highest rating.
Would not shy to book the hotel again. Happy days!
Response from Property: 尊敬的賓客,您好!非常抱歉沒有帶給您完美的入住體驗,您入住過程中遇到任何問題都可直接撥0致電前台,朵兒24小時在線呢,非常感謝您對酒店的支持和反饋,沒有得到您全5分好評,我們心裏還是有點點的失落,希望客官您下次到來能給我們指出我們的不足,不知道我們是在哪個地方沒有給到您對應的需求?我們會努力做到最好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
今日澳白
Executive 2-bed Room
Stayed in Feb 2025
Family
23 review
8.0/10
Very Good
Posted on Mar 31, 2025
Faint cigarette smell throughout level 7 of my hotel room. Fairly uncomfortable, with one spoilt washer in the laundry room. Though hotel built in 2020, it seems to be quite worn out.
However, satisfied with airport transfer provided with staff helping with luggage.
Response from Property: Dear guest, hello! We are very sorry that we did not bring you a perfect stay experience. If you encounter any problems during your stay, you can directly dial 0 to call the front desk. Duoer is online 24 hours a day. Thank you very much for your support and feedback to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. We hope that you can point out our shortcomings next time you come. I wonder where we did not meet your needs? We will try our best to do our best. We will serve with our heart so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. We look forward to your next visit!
Guest User
Elegant Queen Room
Stayed in Aug 2025
Couple
25 review
10/10
Outstanding
Posted on Sep 26, 2025
It seems to be a revamped old hotel but able to maintain the service level of Atour brand.
The staff are nice and cheerful. Good to see them when we checked in late like 2am in the morning.
Breakfast selection is not bad though one of the local desserts still frozen.
There is a subway nearby but I think most people select this hotel for airport transit.
Response from Property: 親愛的朵友您好吖,朵兒向您問好~看到您的用心點評,朵兒心裏真的是感動,因為理解,因為鼓勵,因為支持,我想我們會越來越好的。在亞朵,當您走進大廳的那一刻開始,一抹微笑,一杯熱茶,一聲問候,似乎已經表達了亞朵人的熱情與貼心了,滿意衹是起點,驚喜與感動才是我們一直要尋找的房向,追夢的路上,因為有您,亞朵的明天還會更好,太多的感謝,似乎此刻應景用言語無法表達了,千言萬語匯成一句話吧:亞朵之約,不見不散!
Guest User
Jimu Family Suite
Stayed in Aug 2025
Family
3 review
9.5/10
Amazing
Posted on Sep 16, 2025
Missing BODY LOTION only. Lot of Water bottles, Tea (hot and cold), Coca-Cola, instant Coffee. Very comfortable big room.
Response from Property: 尊敬的賓客,您好!非常抱歉沒有帶給您完美的入住體驗,您入住過程中遇到任何問題都可直接撥0致電前台,朵兒24小時在線呢,非常感謝您對酒店的支持和反饋,沒有得到您全5分好評,我們心裏還是有點點的失落,希望客官您下次到來能給我們指出我們的不足,不知道我們是在哪個地方沒有給到您對應的需求?我們會努力做到最好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!