Atour X Hotel Shenzhen Bao'an Airport Hangcheng Reviews
Atour X Hotel Shenzhen Bao'an Airport Hangcheng
Room 101, Haoyuan Comprehensive Building, at the intersection of Zhoushi Road and North 8th Road, Hezhou Community, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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Guest Reviews of Atour X Hotel Shenzhen Bao'an Airport Hangcheng
9.4/10
Outstanding
3129 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.3
Amenities9.3
Service9.5
Cleanliness9.5
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All reviews(3129)
Positive reviews(3093)
Reviews with photos/video(601)
Delicious breakfast(420)
Friendly front desk staff(332)
Large rooms(329)
Close to airport(141)
Good sound insulation(120)
Perfect for business trips(80)
(68)
Awesome gym(32)
Negative reviews(36)
M861448****
Superior 2-bed Room
Stayed in Nov 2025
Family
3 review
10/10
Outstanding
Posted on Dec 12, 2025
I have to give a huge shout-out to the front desk at this hotel! We were traveling with elderly family members and young children, and they proactively arranged a quiet floor for us. They even helped us book an airport transfer service. They were so patient throughout, truly going above and beyond many big-name hotels.
Original textTranslated by Google
Response from Property: 住亞朵,品亞朵,賞亞朵,在亞朵總有不期而遇的温暖。熱情,好客,温暖,是我們亞朵人的待客之道。能得到您的全5分好評,朵兒們會繼續努力,您的認可是朵兒前進的目標和動力,朵兒信奉客人為家人,讓客官您的每一次旅行都有回到家的感覺對家人的關懷,體貼,照顧,温暖,是送給親最真誠的禮物,亞朵是一家以閲讀和人文攝影為主題的人文酒店,很期待親的下次入住,朵兒在花都等你回來哦
M483952****
Elegant Queen Room
Stayed in Oct 2025
Other
22 review
10/10
Outstanding
Posted on Dec 3, 2025
I have to give a huge shout-out to the hotel's cleanliness! The floors were spotless, not a speck of dust on the tables, and even the AC vents were sparkling clean, which made me feel incredibly reassured during my stay. The room facilities were complete and brand new, and the soundproofing was excellent, allowing me to sleep very peacefully at night. Overall, the experience was fantastic, and I highly recommend it to everyone!
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's just say: See you at Atour!
Yoyoycl
Superior 2-bed Room
Stayed in Sep 2025
Family
7 review
8.5/10
Very good
Posted on Nov 6, 2025
The room is huge and cozy, I always enjoy the vibe and design of Atour, especially their quality toiletries. They provide free ride to the airport too!
If I have to say, the only unpleasant part will be
the attitude of the receptionist who attended to us that day, she was rude and impatient with our inquiry.
Response from Property: Dear customer, thank you so much for taking the time to share your stay experience! We're so happy you liked the spaciousness and comfort of our room and the toiletries, and the complimentary shuttle service was really helpful! We sincerely apologize for the attitude issue with the front desk staff; it completely failed to meet our service standards! We will immediately communicate with the relevant staff to improve, and we will pay more attention to service details in the future. We look forward to your return and experiencing even better service!
M32592****
Superior 2-bed Room
Stayed in Aug 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 11, 2025
Siman provided exceptional service. The rooms were well-appointed, and amenities like laundry service and EV charging stations were a great bonus. The in-room service was also excellent. Overall, it was a fantastic experience!
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's just say: Atour, see you there!
M445496****
Superior 2-bed Room
Stayed in Aug 2025
Business traveller
1 review
10/10
Outstanding
Posted on Sep 6, 2025
Excellent service, the environment is quite good, and they have EV charging stations. Highly recommend! The rooms are also very spacious.
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's sum it up in one sentence: Atour, see you there!
M248482****
Elegant Queen Room
Stayed in Jul 2025
Solo traveller
1 review
10/10
Outstanding
Posted on Sep 1, 2025
This hotel truly understands its guests! The rooms are equipped with super convenient USB fast-charging ports, and the 100% blackout curtains ensured I had a deep, restful sleep. Free luggage storage is also available, which truly elevated my travel experience! What a pleasant surprise! The lobby offers complimentary tea and snacks. The in-room air conditioning was remarkably quiet, and the non-slip mat in the bathroom was a thoughtful touch. They even gave a small souvenir upon check-out – such attention to detail truly won me over! The room was more spacious than the pictures suggested, and the bedding was soft and breathable, preventing any stuffiness. The Wi-Fi was strong enough for seamless video streaming. The freshly cooked noodles at breakfast were incredibly flavorful, and the staff, especially Xi Yin, had a very kind and gentle demeanor.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
Anonymous User
Superior Family Room
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 27, 2025
The room was spacious and comfortable. They offer complimentary porridge, snacks, and a late-night supper. However, please note it's quite a distance from the airport, approximately a 20-minute drive. While there's a shuttle bus service, we also found it easy to catch a taxi.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
Guest User
Superior 2-bed Room
Stayed in Nov 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Dec 13, 2025
Good place for friendship
Response from Property: 住亞朵,品亞朵,賞亞朵,在亞朵總有不期而遇的温暖。熱情,好客,温暖,是我們亞朵人的待客之道。能得到您的全5分好評,朵兒們會繼續努力,您的認可是朵兒前進的目標和動力,朵兒信奉客人為家人,讓客官您的每一次旅行都有回到家的感覺對家人的關懷,體貼,照顧,温暖,是送給親最真誠的禮物,亞朵是一家以閲讀和人文攝影為主題的人文酒店,很期待親的下次入住,朵兒在花都等你回來哦
M833504****
Elegant Queen Room
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 10, 2025
Just discovered another new hotel and chose this one based on its reviews. I was very satisfied with both the food and drinks – truly excellent. The service was consistently thoughtful and incredibly warm, absolutely top-notch. The guest rooms are spacious, the restaurant is grand and stylish, and the breakfast offers a rich variety of options.
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's sum it up in one sentence: Atour, see you there!
M518298****
Superior 2-bed Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 3, 2025
The staff provided excellent service, with swift check-in and patient guidance to the facilities. The hotel itself was very pleasant, featuring well-equipped facilities and spotlessly clean premises. The rooms were spacious with excellent soundproofing. The elevators were fast, and the air felt fresh. A particularly thoughtful gesture was the complimentary warm evening congee. The breakfast buffet was delicious and offered a wide variety of choices. The hotel lobby was very spacious, conveniently located near a main road, and featured an underground parking garage.
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's sum it up in one sentence: Atour, see you there!
M15248****
Superior Queen Room
Stayed in Jun 2025
Business traveller
14 review
2.0/10
Posted on Aug 5, 2025
After staying for nearly 20 days, I developed red, extremely itchy spots all over my hands. At first, I thought I was having an allergic reaction, but then I discovered the bed was infested with bed bugs. I took a video and showed it to both the hotel and Trip.com, but I still haven't received any resolution. It's been almost a month now, and the red spots haven't cleared up and are still constantly itchy, severely disrupting my daily life.
Original textTranslated by Google
Response from Property: We are deeply sorry for your inconvenient stay. We had a very pleasant stay and thank you for your trust and support in choosing to stay with us for such a long time. You were also busy with work and travel for several days. When you were about to leave, you reported feeling unwell. We immediately arranged for a staff member to accompany you to the hospital for an examination, but you repeatedly declined, citing work as an excuse. Our hotel conducts professional and comprehensive disinfection every week, and mosquito repellent is available 24/7 in the rooms. The bed bugs you reported were indeed not present. If it's convenient for you, we would appreciate further details so we can more fully assist you in investigating the cause. We will do our best to cooperate. We hope you can take the time to seek medical attention and address your skin issues as soon as possible. We sincerely wish you a speedy recovery.
HUYB0526
Elegant Queen Room
Stayed in Aug 2025
Travelling with friends
1 review
10/10
Outstanding
Posted on Sep 13, 2025
Excellent hotel, comfortable and clean, with attentive service.
Original textTranslated by Google
Response from Property: Dear friend, hello! I'm so happy to see your thoughtful review. Your understanding, encouragement, and support have truly touched me. I believe we will only get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to express the warmth and thoughtfulness of the Atour team. Satisfaction is just the beginning; surprise and感动 (a feeling of being deeply moved) are what we are always looking for. On the road to our dreams, because of you, Atour's tomorrow will be even better. So much gratitude! Words can't express it all. Let's just say: Atour, see you there!
6367****
Superior 2-bed Room
Stayed in May 2025
Family
4 review
10/10
Outstanding
Posted on Jun 30, 2025
I booked this hotel for a business trip. The price was reasonable, and the breakfast spread was very generous. It's conveniently located very close to the airport, yet surprisingly, there was no aircraft noise. The ground floor lobby also offered a nice selection of books to browse at leisure. The complimentary airport drop-off service was a very thoughtful and welcome perk. Overall, I was very satisfied.
Original textTranslated by Google
Response from Property: Hello, dear friends of Atour, I send my greetings to you. Seeing your thoughtful comments, I am really touched. Because of your understanding, encouragement and support, I think we will get better and better. At Atour, from the moment you walk into the lobby, a smile, a cup of hot tea, and a greeting seem to have expressed the enthusiasm and thoughtfulness of Atour people. Satisfaction is just the starting point. Surprises and touching moments are what we are always looking for. On the road to chasing dreams, because of you, Atour's tomorrow will be even better. There are too many thanks to express in words at this moment. Let's sum up all my words in one sentence: Atour, see you there.
Guest User
Superior Family Room
Stayed in Jun 2025
Family
4 review
8.5/10
Very good
Posted on Jul 20, 2025
Room is spacious and tidy, location is good as well. For sure came back again! 😬
Response from Property: 尊敬的朵友,您好!非常抱歉沒有帶給您完美的入住體驗,您入住過程中遇到任何問題都可直接撥0致電前台,朵兒24小時在線呢,非常感謝您對酒店的支持和反饋,沒有得到您全5分好評,我們心裏還是有點點的失落,亞朵X基本為翻牌酒店雖然硬件設施我們無法做出太大改變,我們會努力把亞朵的服務提升做到最好,我們會用心服務,讓到店的每位客官都能感受到家一般的温暖,希望我們的服務能給您帶來更多的驚喜和感動,期待您下次到來!
yong xing
Elegant Queen Room
Stayed in Nov 2025
Couple
3 review
10/10
Outstanding
Posted on Dec 15, 2025
Great service and amenities like mini gym and free laundry with staff assistance. Opposite hotel have a variety of delicious food for supper goers like myself.
Response from Property: 住亞朵,品亞朵,賞亞朵,在亞朵總有不期而遇的温暖。熱情,好客,温暖,是我們亞朵人的待客之道。能得到您的全5分好評,朵兒們會繼續努力,您的認可是朵兒前進的目標和動力,朵兒信奉客人為家人,讓客官您的每一次旅行都有回到家的感覺對家人的關懷,體貼,照顧,温暖,是送給親最真誠的禮物,亞朵是一家以閲讀和人文攝影為主題的人文酒店,很期待親的下次入住,朵兒在花都等你回來哦