Investon Hotel Shenzhen Longhua Reviews

Response from Property: Thank you for your stay at Investon Hotel. It was a pleasure to satisfy you. You are welcome to come back next time.

Response from Property: Thank you for your feedback. We sincerely apologize for the changes in facilities and the elevator issues you mentioned. Due to the hotel's layout adjustments, some floors have been converted into office areas, resulting in reduced facilities and frequent elevator usage. We have optimized elevator scheduling and added more convenient facilities on the ground floor to ensure service quality. Once again, thank you for your support, and we look forward to providing you with a better experience.

Response from Property: Thank you so much for your wonderful review, glad you chose our hotel and enjoyed your stay in the Mission Hills area! We pride ourselves on having a team of helpful employees who are always committed to providing you with exceptional service. We are honored to be pleased with your room review and experience. A special thank you for your great praise on Breakfast and Porridge Station, our team continually strives to provide satisfactory service. We apologize for the inconvenience caused by the hotel location. We are considering plans to add transportation and dining facilities nearby to provide better convenience for you and other guests. We will continue to pay attention to this problem and propose solutions as soon as possible. Thank you again for your valuable feedback, and we look forward to your visit again and continuing to make great memories with us!

Response from Property: Thank you very much for your praise and support. We are glad to know that you are satisfied with our hotel services and facilities. We have been committed to providing high-standard services and facilities and strive to meet the expectations and needs of every guest. Welcome to visit us again. We will continue to work hard to maintain and improve the quality of service and make your accommodation experience even better. Thank you for your valuable comments, which are the source of motivation for our continuous improvement.

Response from Property: Dear guest, thank you very much for your beautiful review! I'm glad to know that you have enjoyed satisfaction and comfort in our hotel. The spacious and clean room and the popular large bathtub are the core of the high-quality accommodation experience we have always been committed to providing every guest. We are well aware that a good accommodation is not only the display of hardware facilities, but more importantly, the warmth and satisfaction experienced by every guest. If you come across anything that requires assistance during your journey, whether it's extra towels, toiletries or enquiries about surrounding information, we will go all out to ensure that your every need is properly addressed. Thank you again for your valuable feedback, which will be a powerful motivation for us to continue to improve our service quality. Looking forward to your next visit to experience the wonderful journey we have in store for you again.

Response from Property: Thank you for your positive comments and pertinent suggestions on our hotel! We are pleased that you are satisfied with the cleanliness, comfort, view and quiet environment of the room. Language communication is the part that we need to improve. In order to better serve international guests, we have started to increase staff training that can provide multilingual services, hoping to eliminate this inconvenience in the future. Please be confident that we will continue to improve the quality of our services and are committed to creating an excellent stay experience for every guest. Thank you again for your valuable feedback, welcome you to visit next time, and look forward to making it your first choice through improvement before then.

Response from Property: 非常感謝您抽出寶貴時間分享在我們酒店的美好體驗，您的滿意是我們最大的榮幸。我們深感榮幸能有前台員工Kiki這樣優秀的代表，她的專業與熱情是我們團隊的驕傲。您的肯定是對我們服務的最高讚賞。我們很高興得知早餐的豐富選擇滿足了您的期待，同時也為您的房間體驗感到自豪。我們的目標是為每位客人提供舒適、愉悦的住宿環境，您的反饋將是我們持續改進的動力。再次感謝您的光臨與好評，期待您的下次光臨，讓我們有機會繼續為您提供卓越的服務。

Response from Property: 非常感謝您的好評！我們十分高興能為您提供了一次滿意的住宿體驗。您的滿意度是我們最大的追求。如果您在住宿過程中有任何需求或問題，無論多麼微小，請隨時告訴我們。我們在此誠懇邀請您在下次旅途歸來時再次光臨。您的滿意，是我們前進的最大動力。期待再次為您提供卓越的服務。

Response from Property: Dear guest, thank you very much for choosing our hotel and enjoying such a wonderful experience! Your satisfaction is our greatest pleasure. The friendliness and enthusiasm of our team are our pride, and we are glad that you have been reflected in our service. The comfort and cleanliness of our rooms are also our principle always adhered to. Your visit again is our greatest expectation, and we will welcome your next arrival more attentively. Please feel free to contact us at any time you need help or advice. Thank you again for your affirmation and look forward to the next encounter to create more unforgettable memories for you.

Response from Property: Thank you very much for your continued support and affirmation! We are deeply honored that you have left such a satisfying review of our hotel. Your recognition is a huge motivation for our team. Regarding the idea of improving the configuration of the shower room, we have noticed your feedback about the shower experience, that is, the shower head is not standard. We sincerely welcome your more specific suggestions or needs. We will use this as a reference and actively explore and provide better facilities and services. Furthermore, the hotel is committed to creating a comfortable and enjoyable stay for every guest, and your suggestions will help us to do better in these areas. If you have any other needs or encounter any problems, please feel free to let us know, your satisfaction is the highest goal we pursue. Looking forward to your next visit, we can provide you with even more excellent service and a new experience. Thank you again for your valuable comments and wish you a happy life!

Response from Property: Very happy to hear that you and your kids had a fun time at our hotel! We are honored to see your little ones so happy. Knowing the importance of children's hospitality, we have specially set up child-friendly facilities and birthday decorations designed to bring special care and surprise to little guests. We are deeply gratified by the high praise given to the dinner buffet you mentioned, and our team of chefs strive to offer a rich and varied cuisine option to satisfy all tastes. After receiving your valuable feedback, we will further optimize our services and facilities, and strive to make every little guest have more laughter and nostalgia. Thank you for leaving such a positive review of our hotel and look forward to the opportunity to provide you and your children with even more outstanding service again. Thank you again for your choice and look forward to serving you again!

Response from Property: Dear guest, thank you very much for your affirmation and compliment! Your satisfaction is our unremitting pursuit goal. We are honored to see that clean rooms and thoughtful service can make you a pleasant stay experience. In order to continuously improve the service quality, we conduct regular staff training, emphasizing the close integration of detailed services and guest needs. Your specific feedback, which we have recorded in detail, will serve as an important reference for improvement and promotion. Thank you again for your valuable comments, and hope to have the opportunity to provide you with more service experiences beyond expectations. Looking forward to your visit again and continuing to share the wonderful time with us!

Response from Property: 尊敬的客人，非常抱歉給您帶來了不便。您所提出的服務問題，我們將加強員工培訓，確保所有客人在入住時得到清晰的説明。對於您的困擾，我們承諾儘快為您處理，我們將盡力協調。再次對您的體驗感到抱歉，並請您告知具體需求，我們會竭力改進。感謝您的反饋，期待您的下次光臨。

Response from Property: Thank you very much for your affirmation and feedback. We are very pleased to receive your praise from Lucky. For your valuable suggestions, we have adopted and ensure that we provide a diversified breakfast menu every day to meet the needs of each guest. Regarding room facilities, we are committed to continuously optimizing bathroom configuration to provide a more comfortable stay experience for every passenger. Thank you again for your praise. We will continue to work hard to improve and wholeheartedly bring more surprises and satisfaction to you and all guests.