Mehood Hotel (Shenzhen Luohu Sungang Center) Reviews
Mehood Hotel (Shenzhen Luohu Sungang Center)
Huakai Building, No.2121 Sungang East Road, Luohu District, Shenzhen, Guangdong, ChinaView Hotel Details
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Mehood Hotel (Shenzhen Luohu Sungang Center) Guest Reviews
9.5/10
Outstanding
3510 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(3510)
Positive reviews(3463)
Reviews with photos/video(453)
Friendly front desk staff(1010)
Convenient parking(416)
Delicious breakfast(379)
Perfect for business trips(346)
Loved the night views(171)
Close to metro(163)
Excellent afternoon tea(133)
Easy to call taxis(97)
Negative reviews(45)
Anonymous User
Special Queen Room
Stayed in Apr 2024
Couples
6 review
10.0/10
Outstanding
Posted on May 17, 2024
Nice location and room.
Response from Property: ❤商圈娛樂中心,遊玩好去處❤您的喜歡就是我們最大的動力,我們的存在,就是為了等待您的到來。成為您萬中無一的選擇,是我們堅定前行的動力,以高服務水準營造充滿温馨舒適的入住環境,每個細微之處都為滿足客人居住、舒適的需求而精心設計,衹為讓您入住更加舒適温馨,我們熱忱期待您的再次體驗喔.....酒店位於深圳筍崗中心地帶,距離深圳北站開車約30分鐘車程,距離會展中心約20分鐘車程,距離地鐵9號線約600米,交通非常便捷。設有獨立的健身房和自助的洗衣房,希望能和您成為老朋友,歡迎您常回家~~
Po Chui
Special Queen Room
Stayed in Feb 2024
Travel with friends
5 review
2.0/10
Posted on Mar 22, 2024
The service is very poor, and the English level of the front desk needs to be improved. Basically, communication with people requires mobile phone translation, which is very troublesome.
Response from Property: ❤免費洗衣服、專屬管家服務❤尊敬的顧客:您好!很抱歉讓您在服務上感到了不愉快,關於您説的英文服務,很抱歉我們目前前台接待無法全部人員都可以使用雙語上崗,酒店有設定了一人是可以滿足雙語需求,因為輪班的問題,無法保證固定的時間服務,故接待過程中會借用手機翻譯進行溝通,或者在特殊情況下,我們會聯繫專人翻譯處理。感謝您在眾多的酒店選擇了我們,我們的員工經過專業培訓,具備良好的溝通和服務技巧,始終以微笑和熱情的態度對待每一位客人。無論您有任何需求或問題,我們的工作人員都會竭盡全力提供幫助和解決方案,以確保您的入住體驗無懈可擊。 我們注重細節和品質,精心設計和佈置每一個客房和公共區域,營造出温馨、雅緻的氛圍。我們選擇高品質的床墊、床單和枕頭,以確保您能夠得到良好的睡眠和休息。我們還定期進行清潔和消毒,以保持衞生的標準。我們注重維護設施的良好狀態,以確保設施的正常運行和良好的使用體驗。 我們酒店還提供多種便利設施和服務,以滿足客人的需求。無論是24小時前台服務、高速無線網絡連接,還是洗衣服務、行李寄存等便利設施,我們都力求為您提供方便和舒適的住宿體驗,同時酒店也配置了免費洗衣服務、健身房、咖啡廳、下午茶、免費的停車服務,還有特色的椰子雞、豬肚雞火鍋。提供更周到的服務體驗,一直也是我們的宗旨和目標,我們全體員工歡迎您下一次光臨!
YOU
Light Luxury Queen Room
Stayed in May 2023
Family
3 review
8.5/10
Very Good
Posted on Jun 24, 2023
It is Hard to find the hotel location for first time visitor and there is no shopping mall around the hotel.
The hotel is clean and all the facilities are quite new.
The staff is very helpful.
Overall we are satisfied with the hotel
Response from Property: 【❤交通便利,出行方便❤】尊敬的顧客您好,感謝您的評價,從您的點評中看出對我們的服務很滿意,同時也反饋酒店的位置難找的問題和想要購物的問題,看到您説第一次入住,是難免對周邊不熟悉,酒店有設了24小時服務,前台的小哥哥小姐姐對酒店周邊都很熟悉,有任何問題都可以諮詢,我們非常樂意為您服務,其實酒店在筍崗東路主幹道上,同時處於羅湖筍崗中心地帶,附近地鐵口是:園嶺地鐵C出口直行6分鐘,在酒店十字路口步行5-7分鐘就是筍崗中心,有3個商城、2個工藝品中心、二手車城、文具批發中心、服裝批發中心,晚上非常的熱鬧,如果想吃美食,推薦八卦嶺美食街,步行10分鐘左右,美食街有很多地方美食餐飲,滿足不同口味選擇,還有一些百年美食老店也可以打卡哦!下一次入住需要詳細的攻略,記得找我們!期待下一次入住!
Xudaishan
Special Twin Room
Stayed in Nov 2023
Travel with friends
6 review
10.0/10
Outstanding
Posted on Dec 16, 2023
The hotel environment is not bad, the location is quite good, luggage can be stored free of charge, and the nail service at the front desk is also very good. When it comes to hot tea.Yes, I recommend staying.丁丁
Response from Property: 【❤貼心管家服務❤】非常感謝您對我們酒店的好評!我們非常重視每一位客人的入住體驗,而您的好評是對我們努力的最大肯定。 我們一直致力於提供優質的服務和舒適的環境,以確保客人擁有愉快的住宿體驗。我們的員工經過專業培訓,具備良好的溝通和服務技巧,始終以微笑和熱情的態度對待每一位客人。無論您有任何需求或問題,我們的工作人員都會竭盡全力提供幫助和解決方案,以確保您的入住體驗無懈可擊。 我們注重細節和品質,精心設計和佈置每一個客房和公共區域,營造出温馨、雅緻的氛圍。我們選擇高品質的床墊、床單和枕頭,以確保您能夠得到良好的睡眠和休息。我們還定期進行清潔和消毒,以保持衞生的標準。我們注重維護設施的良好狀態,以確保設施的正常運行和良好的使用體驗。 我們酒店還提供多種便利設施和服務,以滿足客人的需求。無論是24小時前台服務、高速無線網絡連接,還是洗衣服務、行李寄存等便利設施,我們都力求為您提供方便和舒適的住宿體驗。 再次感謝您對我們酒店的好評和支持!您的滿意是我們最大的動力,我們將繼續努力提供優質的服務和舒適的環境,為您提供更好的住宿體驗。期待再次為您服務!
Eddie and Emmie
Sky Cinema Suite
Stayed in Sep 2023
Couples
6 review
7.5/10
Posted on Dec 23, 2023
Reception is good but The room structure bit strange. Overall feeling not bad
Response from Property: 親愛的客人,非常感謝您選擇我們酒店並分享您的寶貴意見。我們很高興聽到您對我們酒店的信號質量表示滿意。我們一直致力於提供優質的服務和舒適的住宿體驗,您的反饋對我們來説非常重要。關於房間結構的問題,我們非常抱歉給您帶來了困擾。我們會認真考慮您的意見,酒店設定了不同的房間風格,目前酒店正在升級增加其他的房型,如家庭房、一房一廳行政套房、VIP會議室、和貴賓會議室、健身房,將於24年2月可以投入使用,歡迎您體驗,同時我們希望您能理解,每個房間的結構可能會因為建築設計的限制而有所不同,但我們會盡力確保客人的舒適度和滿意度。再次感謝您的反饋和支持。我們期待您的再次光臨,給您帶來更好的住宿體驗。如果您有任何其他問題或需求,請隨時與我們聯繫,我們將竭誠為您服務。祝您愉快的一天!誠摯地,酒店管理團隊
Guest User
Sky City-View Queen Room
Stayed in Mar 2025
Family
14 review
9.0/10
Great
Posted on Apr 23, 2025
The hotel is in a quiet location in a busy area. Xiaowei at the front desk also helped to upgrade the room type and introduced the surrounding shopping malls. The service was good and the view from the high floor was also very comfortable. The breakfast on the second day was also very good, with a great value for money.
Original TextTranslated by Google
Response from Property: ❤Intimate butler service❤Dear guests, thank you for staying at Mehood Hotel (Shenzhen Luohu Sungang Center). I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to HALO Plaza and Dongmen Food Street, where you can eat, drink, play and have fun in the cinema. At the same time, the high-altitude city view restaurant on the 27th floor of the hotel provides guests with high-quality catering services. You are welcome to experience it next time.
Guest User
Sky City-View Queen Room
Stayed in Mar 2025
Business travellers
31 review
10.0/10
Outstanding
Posted on Apr 22, 2025
I often stay here. The service of Xiao Li at the front desk is very good. He arranged a good room for me in advance. The view of the hotel is great. There is a restaurant on the top floor and parking is free. I highly recommend it to people on business trips.
Original TextTranslated by Google
Response from Property: ❤貼心管家服務❤尊敬的賓客,感謝你下榻美豪酒店(深圳羅湖筍崗中心店)。很高興看到您對酒店地理位置、衞生狀況和服務質量的好評。酒店毗鄰HALO廣場、東門美食街,吃喝玩樂影院,一應俱全。同時位於酒店27樓的高空城景餐廳,為客人提供高品質的餐飲服務,歡迎您下次來體驗。
_shouzha
Special Queen Room
Stayed in Mar 2025
Family
2 review
10.0/10
Outstanding
Posted on Apr 15, 2025
The hotel is quite good in all aspects. Mr. Li at the front desk was warm and polite. He also provided a bowl of porridge late at night. Free parking was provided. It was very convenient to just report the license plate number when going out. It was also great to have robots delivering food.
Original TextTranslated by Google
Response from Property: ❤Business meal service available❤Dear guests: Hello! Thank you for your 5-point review! Every city has its own reasons for being missed, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Mehood Hotel (Shenzhen Luohu Sungang Center) will be the warmest and most unique one in your memory! Wish you well!
Changchangdelvxing
Special Twin Room
Stayed in Mar 2025
Family
31 review
10.0/10
Outstanding
Posted on Apr 6, 2025
The hotel has complete facilities, convenient parking, and the room has a good view on the high floor. The afternoon tea and breakfast are rich in variety and taste great! There are also robots delivering meals. The housekeeper Xiao Tan provided great service and helped upgrade the room. I will choose this place again next time I go to Shenzhen!
Original TextTranslated by Google
Response from Property: ❤️The hotel has a cafe❤️Dear guests, hello! First of all, I would like to sincerely thank you for choosing our hotel as your place of stay and taking the time to share your experience. We are very happy to learn that you are satisfied with our service. Your recognition means a lot to us, and it is also the source of motivation for us to continuously strive to improve the quality of service and customer experience. Your satisfaction is not only an affirmation of our work, but also an encouragement to our team. We are well aware that every perfect stay experience is inseparable from the hard work and enthusiastic service of every employee. Here, I would like to express my sincere thanks to you and your team for the good reputation and reputation you have brought to our hotel. At the same time, we also welcome your valuable comments and suggestions. Your feedback will help us continuously improve and perfect our services to better meet the needs and expectations of our guests. Please believe that we will listen carefully to your voice and strive to provide you with better and more considerate services. Thank you again for your trust and support for our hotel. We look forward to your visit again and are willing to provide you with a better stay experience.
Guest User
Special Queen Room
Stayed in Mar 2025
Family
2 review
2.7/10
Posted on Apr 6, 2025
1. The complaint code set in the toilet, someone asked me for my room number after a day, which was useless.
2. The soundproofing of the room was very poor. I was woken up by the doorman knocking on the door to deliver takeaways to the next room in the middle of the night, and I could hear every noise outside clearly.
3. It is said that the check-out is delayed at 12 o'clock, but the parking is free within 24 hours. So I check in at 11 o'clock, which means I have to check out at 10 o'clock, otherwise I still have to pay the parking fee? It's not humane at all.
4. The bed in the room is too soft to sleep and my waist hurts. There is a red light under the TV that is blinding. The soundproofing woke me up abruptly. I couldn't sleep well all night. There was no network signal on the mobile phone.
5. The hotel front desk is connected to the plaque of another company. The hotel is above the 24th floor, not an independent hotel.
6. I think you can choose a hotel with better facilities and equipment if you bring children to stay in this price hotel. It is not close to the subway and bus stations. Because we are not familiar with Shenzhen, the attractions we went to are so far away.
7. The only points are for the room service, which responded very promptly.
8. The front desk setting is also weird. There is not even a cup of hot tea or anything. It is just a dry front desk...
No more complaints, just take it as a reference
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Seeing your detailed feedback, we are very sorry that we failed to provide you with a satisfactory stay experience. We will make and implement rectifications based on your feedback. Providing thoughtful service to every customer has always been our original intention. The hotel has set up a 24-hour front desk service. If you have any questions during your stay, you can let us know and we will help you as soon as possible. The hotel also provides tips on eating, drinking and having fun. Regarding the transportation convenience issue you reported, because you are not familiar with the routes in Shenzhen, we were unable to provide timely and thoughtful service. We express our deepest apologies to you and your family. We provide Ctrip users with late check-out until 14:00. The 24-hour free service you reported is for users who check in during normal time (14:00-14:00). If you check in more than 24 hours in advance, the hotel also provides free parking. If you check out after 14:00 on the same day and it also exceeds 24 hours, you will have to delay the departure of the car. In this case, you will need to pay for the extra time at your own expense. At the same time, thank you for your satisfaction with the service of our guest rooms. We hope that we will have the opportunity to provide you with more thoughtful services. You are welcome to visit us next time!
Guest User
Landscape Audio-Visual Twin Room
Stayed in Mar 2025
Family
2 review
8.5/10
Very Good
Posted on Apr 6, 2025
This stay was a good experience, the room was clean and tidy, with no odor.
The hotel staff is polite and delivers the items that guests need promptly.
Special praise goes to the waitress at the restaurant on the 27th floor, who was friendly and hardworking.
Original TextTranslated by Google
Response from Property: ❤️Free laundry service❤️Dear guests: Thank you for choosing us and supporting our hotel. Your satisfaction with the hotel's facilities and services is the driving force behind the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making it the best choice for your travel. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Anonymous User
Featured Family Friendly Room (2 Beds) (Upper Floor)
Stayed in Feb 2025
Business travellers
7 review
10.0/10
Outstanding
Posted on Mar 23, 2025
The hotel arranged a high floor, and the room was very satisfactory. The room facilities were complete. The view from the room was also very good. Xiao Yu had a good service attitude. The front desk staff was available 24 hours a day. I forgot to take it away when I left the hotel, so I contacted the hotel and sent it back.
Original TextTranslated by Google
Response from Property: ❤高層景視野廣闊❤親愛的家人您好呀!看到您這麼用心的好評,真是十分的感動呢。服務無小事,賓客的要求與滿意就是我們堅持不懈的追求,我們願為每位顧客打造一個家外之家, 希望在這裏的每一個日子,都能為您的旅程增添鮮艷的色彩,都能成為我們之間美好的回憶,期待與您的再次相遇 酒店位於深圳筍崗中心地帶,距離深圳北站開車約30分鐘車程,距離會展中心約20分鐘車程,距離地鐵9號線約600米,交通非常便捷。設有獨立的健身房和自助的洗衣房,希望能和您成為老朋友,歡迎您常回家~~
Guest User
Sky City-View Queen Room
Stayed in Feb 2025
Business travellers
10 review
10.0/10
Outstanding
Posted on Mar 22, 2025
The location of the hotel is good, convenient for travel, free parking, breakfast is different every day, the housekeeper Xiao Tan is enthusiastic, I will choose this hotel again if I have a business trip here in the future
Original TextTranslated by Google
Response from Property: ❤️酒店有高清電視可投屏❤️尊敬的貴賓,您好!看到您對我們服務態度的讚揚,我們感到無比欣慰和驕傲。感謝您的認可和支持,這是對我們工作最大的肯定和鼓勵!我們會一如既往地為每一位貴賓提供優質、熱情、周到的服務。同時很可惜,我們未能得到您的5星好評,我們也會繼續努力做好,期待您再次光臨,讓我們有機會再次為您服務。在此祝願您生活愉快,好運連連!
Jingjingxinxin
Special Twin Room
Stayed in Feb 2025
Family
36 review
10.0/10
Outstanding
Posted on Mar 20, 2025
This hotel is very good, with high floors, free parking, good breakfast, and a variety of varieties. In the evening, they also sent good night fruit. Xiaowei at the front desk was warm and polite. Next time I come to Shenzhen, I will stay in this hotel again. Thumbs up
Original TextTranslated by Google
Response from Property: ❤Intimate butler service❤Dear guests, thank you for staying at Mehood Hotel (Shenzhen Luohu Sungang Center). I am glad to see your good comments on the hotel's location, hygiene and service quality. The hotel is adjacent to HALO Plaza and Dongmen Food Street, where you can eat, drink, play and have fun in the cinema. At the same time, the high-altitude city view restaurant on the 27th floor of the hotel provides guests with high-quality catering services. You are welcome to experience it next time.
Guest User
Light Luxury Queen Room
Stayed in Feb 2025
Couples
2 review
10.0/10
Outstanding
Posted on Mar 16, 2025
The hotel has free parking, takeaways are delivered to the room by robots, the hotel rooms are on a high floor, the view is wide and the senses are very good, the breakfast is also very rich, the housekeeper Xiaoyu is very enthusiastic
Original TextTranslated by Google
Response from Property: ❤貼心免費洗衣服務❤親愛的賓客您好,感謝您對美豪酒店(深圳羅湖筍崗中心店)的喜愛和認同。我們一直努力為旅客打造完美的舒適體驗,希望 我們能為您的假期增添喜悦和感動。酒店期待您的再次入住!