CityNote Hotel(Shenzhen Baoan Haiya Mega Mall Branch) Reviews
CityNote Hotel(Shenzhen Baoan Haiya Mega Mall Branch)
No.37, Xin'an Second Road, Bao'an District, Shenzhen, Guangdong, ChinaView Hotel Details
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CityNote Hotel(Shenzhen Baoan Haiya Mega Mall Branch) Guest Reviews
4.5/5
Good
1454 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(1454)
Positive reviews(1403)
Reviews with photos/video(366)
Classy environment(153)
Delicious breakfast(79)
Friendly front desk staff(57)
Easy to get around(51)
Convenient for shopping(39)
Close to metro(14)
Tasty coffee(7)
Awesome gym(5)
Negative reviews(51)
Roxxxiilicious
Comfort Double Room
Stayed in Jan 2024
Couples
17 review
2.2/5
Posted on Jan 7, 2024
I rarely write a negative review for a stay. But I feel like consumers should be warned. There are a lot of positive reviews for this location which is why I was also tricked into wanting to stay here. The photos looked captivating. The reviews are high. I mean all good potential for a nice weekend get away. It’s right next to a major mall, so food is convenient. I mean how bad could one night be, right? Wrong. First my taxi driver told me I cannot get off in front of the hotel. There isn’t an area to park. We have to get out on a side street. Next the hotel front door isn’t on the main floor so look for a feet fungus clinic and a furniture warehouse, you will find a tiny entryway to a elevator to take you to the 6/f which doesn’t resemble a lobby more like a lounge that’s not open yet. But that floor is where breakfast, lobby, gym, laundry is at. The front desk upgraded us which we thought was good, the room in theory is more expensive as per the website because of the projector in the room. But the road outside is so noisy, trust us you won’t be sleeping. Or if you must stay here bring earplugs. If it’s not the honking of the cars, it’s the people walking past your room talking. There is no sound proofing. I shut the window thinking it will minimise the noise from the road. Nope the window did nothing. Next is I found dust and spiderwebs 🕸️ on my pillow I mean I’m not bad with bugs so I brushed it off, but I mean makes me wonder when was the last time this room was cleaned…. The potential is there for this hotel to be good. I feel like they need to put more effort into it. Service, cleanliness are important. But they also need to check their water for the showers. I didn’t touch it and it can go from cold hot to boiling randomly in your shower. It’s frustrating. The price is not cheap for the area and everything. I stayed way better in a hotel a block away two weeks ago. Like if I didn’t want to try new things I could have just rebooked with the other hotel. Trust me I was regretting it all night as I was trying to sleep in the noise. The carpet outside the room be super dirty. The breakfast, was well underwhelming. The photos show a fridge full of drinks, salad, coffee machine, tea, variety of breads. The reality was the noodle station was legit, some soy milk, tea, two kinds of bread, a rice cooker full of congee and well some thing they call a salad with a squeeze bottle of thousand island dressing beside it. I really stress that you do your research before booking.
Response from Property: Thank you for sharing your detailed review. I'm sorry that this stay did not fully meet your expectations. Regarding every valuable suggestion you mentioned, we will share it with the hotel management to find the shortcomings in the subtleties, maintain the good aspects, and improve the shortcomings. We always pursue to create a perfect stay experience for our guests. We believe that you will have a new experience when you next stay, and we sincerely invite you to come again
Janfee
Comfort Double Room
Stayed in Jun 2024
Business travellers
3 review
3.5/5
Posted on Jun 6, 2024
So far it was good stay ! With good price .
Guest User
Comfort Double Room
Stayed in Dec 2023
Business travellers
4 review
5.0/5
Outstanding
Posted on Dec 23, 2023
nice!
Guest User
Comfort Double Room
Stayed in Apr 2024
Business travellers
2 review
4.5/5
Great
Posted on Apr 21, 2024
The room was more comfortable and cleaner than expected, and I had a very comfortable rest. The breakfast was delicious~ The windows were very soundproof, but the walls didn't seem to be very soundproof, and I could hear the sound of the TV next door😂 But it was okay, the impact was not too big. It would be nice to have a small mirror, as it is not convenient for myopic people to put on makeup in a large mirror! I will book it again next time!
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Feilaidi
Comfort Double Room
Stayed in Apr 2024
Business travellers
61 review
4.8/5
Amazing
Posted on Apr 10, 2024
Sino Hotel is a great choice for business trips. The surrounding environment is elegant, and the restaurant selection is rich and convenient. The hotel is conveniently located near the subway station, making travel easy and worry-free. The service attitude is warm and thoughtful, making people feel at home. In addition, the hotel is equipped with a gym and a washing and drying machine to meet the various needs of business people. The cost-effectiveness is high. Overall, Sino Hotel is a good choice for business trips.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sino Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Anonymous User
Comfort Double Room
Stayed in Apr 2024
Business travellers
3 review
4.3/5
Very Good
Posted on Apr 10, 2024
The room is clean and tidy, but the lobby environment is average. The hotel provides free breakfast with rich and varied choices. The front desk lady is friendly and helpful. It is only about ten minutes' walk to the subway station.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sino Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Xinuo Double Bed Room (Without Window)
Stayed in Mar 2024
Solo travellers
1 review
1.7/5
Posted on Mar 31, 2024
The location of the hotel in a building is not obvious, and the building looks shabby. The room was very small, and the hygiene was really poor. There was a lot of dust in the corners, and there were even black spots on the bed. One room was full of mosquitoes, and I killed more than ten of them in one night. It was so scary that I would never come back again.
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Guest User
Xinuo Double Bed Room (Without Window)
Stayed in Mar 2024
Family
3 review
3.0/5
Posted on Mar 23, 2024
The room smelled of cigarettes, which gave me a headache when I woke up. The air quality was poor, and the breakfast was not as good as the one I stayed at Sino Hotel in Guangzhou. It was a bit disappointing.
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
Guest User
Comfort Double Room
Stayed in Mar 2024
Travel with friends
68 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Why is it good? The environment is good, the service is good, and everything is good. This is also good. The service of the staff at 9 o'clock is very good. The meal I had yesterday was also good and delicious.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sino Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
Guest User
Xinuo Double Bed Room (Without Window)
Stayed in Jan 2024
Couples
2 review
4.0/5
Very Good
Posted on Feb 2, 2024
The room has a window and faces the road. It is quite noisy with the passing cars.
The reception desk and the breakfast area are in the same space on the sixth floor. The space is quite detailed.
The indoor facilities are fully equipped, including a hairdryer
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
URVdazhanguandao
Xinuo Twin Room
Stayed in Jan 2024
Family
99 review
5.0/5
Outstanding
Posted on Jan 25, 2024
The room is very beautiful and unique, with a small rooftop. very comfortable. The hotel lobby is on the sixth floor. There are not many breakfast varieties, but it is enough to fill you up. The hotel rooms are also very smart. Very close to Haiya Theater. Because of family trip. So I booked two twin rooms.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sino Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Anonymous User
Comfort Double Room
Stayed in Jan 2024
Couples
16 review
4.0/5
Very Good
Posted on Jan 22, 2024
If it's a four-star hotel, it's really average. I don't think it's worth it. The worst part is the bathing facilities, which alternate between hot and cold water every few seconds. There's no way to control the temperature. Even though I set it to the warm water setting, it's freezing for a while. , it was so hot that I died, what the hell, I really want to complain
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.
John2023
Comfort Double Room
Stayed in Dec 2023
Couples
5 review
4.0/5
Very Good
Posted on Dec 29, 2023
The hotel is only 5 minutes away from Xin'an Park Station. The underground lobby does not look very good, but the registration lobby is quite elegant.
The room is clean and comfortable, and the living experience is good. It may be noisy in the morning because it is close to the main road.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing Sino Hotel. Perhaps it is fate that allows Xiaoxi to have a beautiful encounter with you. We will definitely actively improve our software services and hardware equipment. We will be fully prepared for our next meeting.
uoyeliam
Xinuo Twin Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2024
Good location, convenient travel
Attentive service, quite comfortable
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Sino Hotel will always stand in this city, waiting for your arrival! See you there! Wish you always smile^_^!
carter615
Comfort Double Room
Stayed in Nov 2023
Couples
4 review
4.0/5
Very Good
Posted on Nov 26, 2023
The hotel is relatively close to Exit D of Xin'an Park Station. The hotel rooms are good, medium in size, have voice control available, and the shower water pressure is strong. For breakfast, there are omelettes, noodles and 2 or 3 Chinese dim sums. Considering that 300 yuan a night includes breakfast, it’s not a big deal.
Original TextTranslated by Google
Response from Property: Thank you for sharing such a detailed review. We are sorry that this stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management, find out the shortcomings from the subtleties, maintain the good aspects, and improve the shortcomings. We always strive to create a perfect stay experience for guests. I believe you will have a brand new experience when you stay next time. We sincerely invite you to come again.