Guest Reviews of Vienna International Hotel (Shenzhen South China City Wanda Plaza)
9.0/10
Good
3588 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.8
Service9.0
Cleanliness9.0
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All reviews(3588)
Positive reviews(3441)
Reviews with photos/video(494)
Large rooms(314)
Convenient for shopping(302)
Friendly front desk staff(260)
Delicious breakfast(116)
Average sound insulation(82)
Awesome gym(28)
Delicious buffet(16)
Near mall(15)
Negative reviews(147)
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Stayed in Jul 2025
Family
3 review
10/10
Outstanding
Posted on Aug 8, 2025
Free upgrade to deluxe room
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Stayed in Aug 2025
Family
44 review
7.5/10
Posted on Oct 4, 2025
The room of this hotel is bigger size than normal hotel because the location is a little far from MTR.
Response from Property: 尊敬的賓客您好!非常感謝您選擇入住我們酒店並分享您的入住體驗。我們很高興得知您對我們寬敞的客房感到滿意,雖然酒店距離地鐵站稍遠,但我們一直致力於為客人提供更舒適的住宿環境。您的認可是對我們最大的鼓勵,我們將繼續努力提升服務品質,期待您的再次光臨,讓我們有機會為您帶來更美好的入住體驗!
Mich3ll
Stayed in Jul 2025
Family
6 review
8.0/10
Very good
Posted on Aug 18, 2025
Location is good only when u want to go Wanda Plaza. Otherwise, there is nothing much around that area. Do take note that there is tower 1 n tower 2. My driver drop me off at tower 1 then only to realised my bookings were at tower 2. Need to walk over to tower 2 with our luggage... Hair dryer is not working well.
Response from Property: 尊敬的客人:您好!您的寶貴建議對我們的進步有着很大的幫助,我們期待得到您的更多反饋。竭誠歡迎您的下次光臨!
Guest User
Deluxe King Room (Zero Pressure Mattress Panoramic View)
Stayed in Apr 2025
Business traveller
2 review
8.5/10
Very good
Posted on Jun 3, 2025
Good for the price but the noise on the sixth floor is not ideal. The singing from the KTV on the fourth floor can be heard late into the night.
Response from Property: 您好! 非常感謝您選擇維也納華南城萬達廣場國際酒店並提出寶貴意見,正是如您一樣的客人對我們的不斷關心和督促, 才能使我們不斷發現工作中的問題, 獲得改正和不斷進步。從您的點評中我們看見了您反饋的問題,我們會針對您提及的需改善之處對接並認真加以查處與整改,任何時候都以‘您之所想,我之所為’為服務標準,不斷的提升我們的服務品質。因酒店的不足給您帶來的不便表示抱歉
Guest User
Stayed in Jan 2025
Family
6 review
8.5/10
Very good
Posted on Feb 4, 2025
Need to specify Tower 1 or Tower 2 in the confirmation
We had gone wrong Tower from the information provided
Response from Property: Hello, distinguished guests! Thank you very much for your support to the hotel. We are still a little disappointed that we did not receive your full 5-point praise. It may be that the hotel has not done enough. We hope that you can point out our shortcomings next time you come. We will try our best to do better. We serve with our heart so that every guest who comes to the store can feel the warmth of home. We hope that our service can bring you more surprises and touches. The hotel now offers zero waiting for check-in, free storage service, taxi calling and wake-up service, etc., and continuously improves the hotel's facilities and service quality. Thank you again for your support to Vienna International Hotel (Hua Nan City Wanda Plaza Branch). We look forward to your next visit and wish you a happy life!
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Stayed in Jul 2025
Family
9 review
10/10
Outstanding
Posted on Aug 11, 2025
The room is big and the service is good!
Response from Property: 尊敬的客人:首先感謝您花費寶貴的時間在此留下您的點評。我們十分高興看到您滿意此次的入住體驗。我們歡迎您在不久的將來再次光臨我們酒店,並繼續為我們提供寶貴的意見與建議!
Guest User
Stayed in May 2024
Travelling with friends
4 review
10/10
Outstanding
Posted on Jun 9, 2024
Very good experience, the service was nice and room was clean. The oom is very big. It is very close to the shopping mall which is very convenient.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of Xiaowei. Everything Xiaowei does is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, Xiaowei is really very moved. Xiaowei will continue to work hard and be ready for you to come back at any time.
Guest User
Superior King Room (Zero Pressure Mattress Executive Desk)
Stayed in Oct 2025
Business traveller
2 review
10/10
Outstanding
Posted on Nov 25, 2025
nice price, good service.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Stayed in Apr 2024
Family
57 review
10/10
Outstanding
Posted on May 12, 2024
the room is very good and comfortable. Breakfast is delicious, highly recommended.
Response from Property: Dear guest: Thank you very much for choosing to stay at Vienna International Hotel Shenzhen Hua Nan City Wanda Plaza. Your satisfaction is our greatest motivation, your encouragement is the source of our energy, and your favor is our vitality. Thousands of words can be summed up in one sentence: thank you for your support of the hotel. Looking forward to seeing you again!
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Stayed in Jul 2024
Couple
1 review
9.5/10
Amazing
Posted on Aug 26, 2024
The room was large and comfortable. When we checked out, it was raining cats and dogs. The check out staff offered us free disposable raincoats.
Response from Property: 尊敬的客人,非常感謝您選擇入住我們的酒店,並且在點評中分享您的入住體驗。我們很高興聽到您對房間的評價,我們一直致力於為客人提供舒適的住宿環境。同時,我們也很感謝您對我們酒店員工的稱讚,我們一直在努力為客人提供更好的服務體驗。我們非常重視每一位客人的需求,尤其是在您離開酒店時下雨的情況下,我們的員工主動為您提供免費的雨衣,希望能夠為您的旅途帶來一些便利。再次感謝您的入住和點評,我們期待着您的再次光臨。
SAO KHENAROTH
Stayed in Jul 2024
Business traveller
3 review
10/10
Outstanding
Posted on Aug 29, 2024
Good location but mostly are local people that stay in this hotel.
Response from Property: 十里春風不如您的五星燦爛的好評。您的肯定如甘似露,是小維茁壯成長的不可或缺的養分,您的微笑如温煦的春風吹過,惹出小維一樹的翠綠。您是那麼的可愛,您來了,藍天與白雲,皆為您讓路,彩霞紛飛,當您走了,星月生輝,眾星捧月,小維已被您的風采深深的折服,不能自已。
Guest User
Deluxe King Room (Zero Pressure Mattress Panoramic View)
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 17, 2025
Very nice and comfortable
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快
Guest User
Superior Twin Room - (Zero Pressure Mattress Executive Desk)
Stayed in Mar 2024
Family
1 review
9.5/10
Amazing
Posted on Apr 4, 2024
Room is big but no fridge. Beds could be bigger as I share one of the beds with my wife. They upgraded us to a higher floor which is quieter to avoid the noise from the ktv downstairs which helped a lot. Thanks!
Response from Property: 北鼻,感謝您的光臨和信任,看到您的好評,小維一切努力都好值得,我們會繼續加油,衹為給您帶來更好的體驗。
Guest User
Stayed in Feb 2024
Family
5 review
9.0/10
Great
Posted on Apr 4, 2024
The room is big, and the location is great ~ 5 mins walk to the Wanda Plaza. And many restaurants around.
Response from Property: 非常美麗的北鼻,北鼻的滿意是我們最大的欣慰,期待與您再次相遇,多謝您的支持,萬分感謝,有空常來哦!
Jihan hadni
Superior King Room (Zero Pressure Mattress Executive Desk)
Stayed in Apr 2025
Business traveller
14 review
10/10
Outstanding
Posted on May 27, 2025
Was a smooth night
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快