Shenzhen Banana Design Hotel Reviews

Response from Property: Hello, I am very sorry for the unpleasant stay experience. If you are not satisfied with the room, you can find the front desk staff as soon as possible. If there is a room, you can change the room for you. If you have any questions, you can contact the front desk at any time and deal with the problem immediately. At the same time, thank you for your feedback and will report it to the superior in time. Although the exquisite room is small, the cost performance is definitely the first choice. In terms of equipment, it is even more refined. The hotel has also designed a variety of room types to choose from according to the needs of different guests. You can book a larger room type next time you stay. If you don’t know which one to book, you can call the front desk. Surrounding business: United Plaza, Fortune Plaza, Excellence Center, Convention and Exhibition Center, Royal Plaza, Huanggang Port, Futian Port, etc. are only a 10-minute walk away, which is convenient for business trips and travel. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to visiting again!

Response from Property: Thank you for taking the time to provide feedback on our hotel. We value your opinions very much.First and foremost, we are delighted to hear that you were satisfied with the cleanliness of our rooms, pillows, and sheets. We are also proud that our staff left you with a friendly and helpful impression. Additionally, we are pleased that our location was convenient for you, being a moderate walking distance from the city center.Regarding the only downside you mentioned, that the room was located next to a busy motorway and the traffic noise was somewhat loud, we sincerely apologize. We understand that this may have had an impact on your rest. We have a variety of room types available, including quiet and airy apartment-style rooms. If there are any issues, please feel free to contact our Front Office Manager who is available 24 hours a day. Your feedback is crucial for us to improve our services. We promise to continue making improvements to provide you with a more comfortable and serene accommodation environment. We look forward to welcoming you back to our hotel and providing you with even better service.

Response from Property: Dear Guest,I would like to express my sincerest apologies for the inconvenience you experienced upon your arrival at our hotel at 9pm. I understand that your room was not ready for check-in due to the delay in cleaning, which must have been frustrating and disappointing for you.I want to commend our receptionist for her exceptional customer service and her dedication to resolving the issue. She clearly went above and beyond to ensure that your needs were met, consulting with the manager and even assisting in the cleaning of your room herself. Her actions truly reflect the commitment we have to providing exceptional service to our guests.I acknowledge that the handling of this situation could have been improved. We should have offered you an alternative room while your original room was being cleaned, rather than having you wait. This was a mistake on our part, and I apologize for the inconvenience it caused you.I want to assure you that we take your feedback very seriously. We will review our procedures and ensure that such issues are addressed promptly in the future. Your satisfaction is our top priority, and we are committed to providing you with a superior hotel experience.Thank you for taking the time to provide us with your feedback. Your comments have been invaluable in helping us improve our services. We hope to have the opportunity to welcome you back to our hotel in the future, where we will strive to exceed your expectations.Once again, I apologize for any inconvenience you experienced. We are committed to rectifying this matter and ensuring that it does not occur again.Sincerely,

Response from Property: 尊敬的賓客您好；首先感謝您能入住我們酒店，一看床單被套您也不是剛住進去的！血跡都是鮮紅的。心裏明白就可以了。何必呢。我們的客房衞生都是一客一掃，床品一客一換，保證房間乾淨衞生，為了讓每一位賓客安心入住，客人入住前我們都是先查房後入住。您入住期間客房那裡搞臟了，隨時都可以聯繫前台都是隨時可以換床單被套的，免費隨時可換，無需這樣惡意差評，客房深圳福田中心區1間客房不到200塊，就是做點小生意的！南丫

Response from Property: Hello, we are very sorry for the unpleasant stay experience. If you are not satisfied with the room, you can find the front desk staff as soon as possible and we can change your room if there is room available. If you have any questions, you can report to the front desk at any time and they will deal with the problem immediately. Thank you for your feedback, which will be reported to our superiors in a timely manner. Although the exquisite room is small, it is definitely the first choice for cost performance. The hotel is even more meticulous in terms of equipment. The hotel has also designed a variety of room types to choose from according to the different needs of guests. You can book a larger room type next time you stay. If you don’t know which one to book, you can call the front desk to ask. Surrounding businesses: United Plaza, Fortune Plaza, Excellence Center, Convention and Exhibition Center, Royal Plaza, Huanggang Port, Futian Port, etc. are only a 10-minute walk away, convenient for business trips and tourism. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again! !

Response from Property: Thank you very much for your love and positive comments on Banana Hotel! We are glad to hear that you were satisfied with the style and cleanliness of our hotel. Your affirmation and suggestions will also be a good reference for other travelers. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience, making you feel at home. Our team will continue to work hard to ensure that the hotel's environment and services are always maintained at their best, providing every guest with an unforgettable stay experience. Banana Host has a young and fashionable decoration design. The room is equipped with a 100-inch high-definition giant screen projection, which can be projected by mobile phone. Tencent VIP members can watch movies and follow popular TV series for free. The hotel is located in the central area of ​​Futian, 2 minutes away from the subway station. The surrounding business: Excellence Center, Convention and Exhibition Center, Royal Plaza, Huanggang Port, Futian Port, etc. are only a 10-minute walk away, which is convenient for business trips and tourism. If you have friends or family planning to visit this area, we sincerely welcome you to recommend our hotel to them so that more people can share this wonderful experience. Looking forward to staying again and wish you all the best!

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay in our hotel and for giving high praise to the environment, facilities and hygiene. We are honored and very sorry that you encountered some service problems during your stay, which affected your stay experience. We deeply apologize for the problems you mentioned, such as damaged door, insufficient charging cable and inconvenient use of sanitary products. This is indeed an oversight in our service management and we failed to meet your needs in time. We have made detailed records of the relevant issues and will take the following measures to improve: ① Strengthen facility maintenance: We will immediately check the door lock equipment in all rooms to ensure that similar problems do not occur again. At the same time, we will add spare charging cables and makeup removers to avoid similar situations from happening again. ② Improve service attitude: In response to the service attitude of the front desk, we will strengthen employee training to ensure that every employee can treat every guest with a more enthusiastic and thoughtful attitude. ③ Improve the complaint handling mechanism: In order to better listen to the voice of the guests, we have optimized the complaint handling process to ensure that the problem can be responded to quickly and properly resolved. At the same time, we will visit guests regularly to understand the improvement effect and continue to improve the quality of service. Thank you again for your feedback and suggestions. We sincerely hope that you can give us a chance to correct it and look forward to your visit again next time. If you have any further questions or need help, please feel free to contact us. Have a nice trip!

Response from Property: Hello, we are very sorry for the unpleasant stay experience. If you are not satisfied with the room, you can find the front desk staff as soon as possible and we can change your room if there is room available. If you have any questions, you can report to the front desk at any time and they will deal with the problem immediately. Thank you for your feedback, which will be reported to our superiors in a timely manner. Although the exquisite room is small, it is definitely the first choice for cost performance. The hotel is even more meticulous in terms of equipment. The hotel has also designed a variety of room types to choose from according to the different needs of guests. You can book a larger room type next time you stay. If you don’t know which one to book, you can call the front desk to ask. Surrounding businesses: United Plaza, Fortune Plaza, Excellence Center, Convention and Exhibition Center, Royal Plaza, Huanggang Port, Futian Port, etc. are only a 10-minute walk away, convenient for business trips and tourism. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to seeing you again!

Response from Property: Dear guest, thank you very much for choosing to stay in our hotel and for providing valuable feedback on our services. We are deeply sorry for not being able to provide you with a comfortable stay. We have checked and taken measures as soon as possible in response to your feedback: Regarding the problem of the bathroom not being separated into dry and wet areas, your feedback made us realize the shortcomings of the current bathroom design. We are planning to upgrade some guest rooms and add dry and wet partition facilities. In the short term, we will provide guests with anti-slip mats, increase the frequency of cleaning, and other services to try our best to improve the user experience

Response from Property: Thank you very much for your love and positive comments on Banana Hotel! We are very happy to hear that you are satisfied with the service and cleanliness of the hotel. Your affirmation will also be a good reference for other travelers. We have been committed to providing every guest with high-quality service and a comfortable accommodation experience, so that you can feel the warmth of home. Our team will continue to work hard to ensure that the environment and services of the hotel are always in the best condition and provide every guest with an unforgettable stay experience. Banana host has a young and fashionable decoration design. The room is equipped with a 100-inch high-definition giant screen projection, which can be projected by mobile phone. Tencent members VIP can watch movies and hot dramas for free. The hotel is located in the central area of ​​Futian, 2 minutes away from the subway station. The surrounding business: Excellence Center, Convention and Exhibition Center, Huangting Square, Huanggang Port, Futian Port, etc. are 10 minutes away on foot, which is convenient for business trips and travel. If you have friends or family planning to go to this area, we sincerely welcome you to recommend our hotel to them so that more people can experience this wonderful experience together. Looking forward to staying again, I wish you all the best!

Response from Property: Thank you very much for your love and positive comments on Banana Hotel! We are glad to hear that you are satisfied with the style and cleanliness of the hotel. Your affirmation and suggestions will also be a good reference for other travelers. We have been committed to providing every guest with quality service and comfortable accommodation experience, so that you can feel the warmth of home. Our team will continue to work hard to ensure that the environment and service of the hotel are always in the best condition and provide every guest with an unforgettable stay experience. Banana host has a young and fashionable decoration design. The room is equipped with a 100-inch high-definition giant screen projection, which can be projected by mobile phone. Tencent members VIP can watch movies and hot dramas for free. The hotel is located in the central area of ​​Futian, 2 minutes away from the subway station. The surrounding business: Excellence Center, Convention and Exhibition Center, Huangting Square, Huanggang Port, Futian Port, etc. are 10 minutes away on foot, which is convenient for business trips and travel. If you have friends or family planning to go to this area, we sincerely welcome you to recommend our hotel to them so that more people can experience this wonderful experience together. Looking forward to staying again, I wish you all the best!

Response from Property: Dear guest, Thank you very much for choosing to stay in our hotel and for your valuable comments on our services. We sincerely apologize for not providing you with a comfortable stay. In response to your feedback, we have checked and taken measures as soon as possible: 1. Regarding the peeling ceiling problem, we have contacted the engineering team to conduct a comprehensive inspection of the room and immediately repaired the damaged area. In the future, we will strengthen daily inspections and maintenance to ensure that the guest room environment is clean and intact. 2. Regarding the problem of dry and wet areas not being separated in the bathroom, your feedback has made us aware of the shortcomings of the current bathroom design. We are planning to upgrade some of the guest rooms and add dry and wet partition facilities. In the short term, we will provide guests with anti-slip mats, increase cleaning frequency and other services to try our best to improve the user experience. 3. Regarding the exhaust fan noise issue, we have inspected the equipment and confirmed that the abnormal noise was caused by the aging of individual parts. We have now replaced the parts and tested them and they are functioning normally. In the future, we will regularly check the operating status of the equipment to avoid similar problems. 4. Regarding the problem of broken lights. The lights in the room are checked during the room inspection. If you find that a light is not on when you check in, you can report the problem to the front desk staff in time or change your room to give you a good stay experience. Your feedback is our motivation for improvement! If you are willing to stay again, please contact us to upgrade your room type for free, so that we have the opportunity to make up for this regret. We look forward to your understanding and visiting us again! I wish you a happy life!

Response from Property: 小主您好，小蕉很抱歉沒有讓您得到滿意的入住體驗，關於煙味重的問題，煙味可能是上一位客人遺留或者是窗外飄進來的，您可以開窗通一下風聯繫前台增加空氣清新劑，或者是否要換一個房間，有任何問題可以隨時找前台反應，並馬上處理該問題。同時也很感謝您的反饋，並進行徹底清潔和整改，確保房間空氣清新。周邊商務：聯合廣場，財富廣場，卓越中心，會展中心，皇庭廣場，皇崗口岸，福田口岸等走路10分鐘即到，方便出差，旅遊。真誠期待您再次光臨，有機會讓我們為您提供令您滿意的服務。祝您開心快樂每一天！

Response from Property: 尊敬的客人：您好！非常感謝您選擇入住我們酒店，並對您的入住體驗表示誠摯的歉意。關於您反饋的房間存在黴味及衞生問題，我們高度重視並已立即展開核查與整改： 已對相關房間進行徹底通風、深度清潔及專業除黴處理，並聯系消殺團隊全面排查蟲害隱患，確保環境安全衞生。 我們將加強日常巡檢與客房維護流程，避免類似問題再次發生。 您的反饋是對我們最直接的鞭策，我們已組織團隊重新培訓衞生標準與應急響應流程，力求為每一位客人提供舒適安心的入住環境。 若您願意再次選擇我們，請聯繫客服，我們將為您優先安排升級房型並全程跟進服務，以表誠意。 再次感謝您的監督與包容，期待有機會為您呈現更好的體驗！ 祝您生活愉快