REALJOY HOTEL Reviews

Response from Property: 悦霽酒店非常榮幸能夠成為親的出行首選，非常感謝親對酒店的肯定和認可！小霽已在第一時間將您對小夥伴的認可進行轉達啦😊，再次感謝親滿意的評價。小霽將再接再厲持續為您提供細緻周到的服務、帶來愉快的入住體驗，期待與親的再次相見，祝您旅途愉快！

Response from Property: 人海茫茫，眾生芸芸，遇見親，真的就像赴那個偶然中必然的緣 ! 好口碑源於親，讓親滿意小霽甚感欣喜！小夥伴們會不斷創新，竭盡全力，把最好的服務帶給每一位貴賓，期待親的再次光臨😊

Response from Property: 感謝親慷慨的5分滿分好評，也謝謝親如此真誠、細緻地分享了入住體驗。親對小夥伴友好熱情、樂於助人的肯定，我們已經傳達給每一位同事，這是對我們最大的鼓勵。同時，您提到酒店位置既便利又避免了持續交通噪音，這份觀察讓我們倍感欣慰——我們正是希望在城市繁華與安靜休憩之間找到一個平衡點。尤其感謝您善意地提醒睡眠較淺的客人關於主幹道鳴笛聲的細節。這份誠實不僅幫助了未來的旅人，也提醒我們：即使位置再有優勢，也無法完全隔絕城市的聲音。對於睡眠特別淺的客人，我們建議您下次預訂時備註“需要遠離主幹道的安靜房型”，前台同事會盡力為您安排靠內側的房間；此外，前台也備有免費的一次性耳塞，隨時可以為您提供。親用“房間寬敞、嶄新且乾淨”概括了我們的硬件狀態，並用滿分肯定了我們整體的努力。我們會繼續保持這份標準，也期待您下次再來時，能給您一次更加妥帖、安穩的安眠體驗。祝您旅途順遂，萬事勝意。

Response from Property: 感謝親的下榻和分享，也謝謝親用“好好好”這樣直率的肯定，以及“衞生、環境、服務都靠譜”的認可，讓小霽倍感温暖。同時，親坦誠地指出了停車環節處理得不夠好。這0.2分的扣分背後，一定是一次具體的不順暢——也許是引導不清、車位緊張，或是離場時等待過久。無論哪種情況，都給您的出行增添了麻煩，我們深表歉意。停車服務是自駕客人體驗的重要一環，我們會立即覆盤假期高峯期的停車流程，優化指引與調度，確保下次您再來時，這一環節不再掉鏈子。感謝親的包容與直言，讓我們看到了可以做得更好的地方。期待您再次光臨，我們定會用更周全的準備，換回您一個毫無保留的滿分。祝您旅途順遂，萬事勝意。

Response from Property: 親細緻的分享與表揚讓小霽驚喜了一整天😀，能接待親的休憩小霽深感榮幸，為每一位入住客人盡心竭力提供最優質服務是小霽一直以來的堅守，親對小夥伴服務的認可、對小霽的認同給了小霽最大的支持與鼓勵，真誠期待您的下次光臨，小霽竭誠以待，願您工作順利，萬事勝意！

Response from Property: Thank you for sharing your honest experience. Your 3.8 rating makes us realize that there's still a gap between your expectations and what we need to work on. We've taken note of your comments regarding the small room size, basic facilities, unresponsive electronic door sensor, and overall perceived low value for money. While room size is indeed an objective limitation of some of our room types, this shouldn't be an excuse for issues with facility details—the instability of the electronic door lock directly affected your smooth and secure entry and exit, which was an oversight during our routine inspections, and we apologize for that. The phrase "low value for money" is especially valuable to us. It reminds us that when the facilities can't be spacious enough, we need to ensure guests feel they're getting their money's worth through warm service, reliable facilities, and attentive attention to detail. We will investigate and rectify each issue you raised, and use this as an opportunity to optimize our daily maintenance procedures for guest room facilities. We look forward to arranging a more suitable room type for you next time you come to Shenzhen for a meeting, and to giving us the opportunity to improve and provide you with a truly satisfying stay. We wish you success in your work and a happy life.

Response from Property: 謝謝親的分享，每一個奔波在旅途中的身影，都映射着我們追求美好、幸福的堅韌。衹願我們小小的努力能為親帶去些許欣慰，親的滿意與認可已經給了小霽最大的鼓勵。待朝陽再起，願以温柔，等花開；願以真誠，等您來！

Response from Property: We are deeply grateful for your recognition and support. Providing thoughtful service and a comfortable experience for every guest has always been our pursuit and mission. The hotel is located in the Taibang Technology Building in the center of the Science and Technology Park, adjacent to MixC World, Skyworth Building, TCL, Mindray Center, and Gaoxin Park Metro Station. We look forward to having the opportunity to provide you with the warmest service during your stay. Best wishes!

Response from Property: I've seen the moon at 5 a.m., the sunset glow on the horizon, and the meeting point of the stars and the Milky Way. Until I met you, the moon at dawn no longer seemed so cold, the sunset glow filled me with anticipation, and the stars and the Milky Way were like your gentle eyes. Surrounded by you, I have this little happiness today! Thank you sincerely for your recognition and affirmation. I will definitely continue to work hard and do even better!

Response from Property: 感謝親給出的4.2分的點評，也謝謝您用“住宿環境不錯，乾淨整潔，也很方便”給予我們温暖的肯定。同時，我們格外重視您提到的“入住時間可以更快一些”。在您抵達酒店時，讓您多等了哪怕一分鐘，都是我們的失職。這0.8分的差距，正是我們需要認真改進的方向——從優化前台接待流程、加強房態預判，到提升辦理效率，我們會逐項覆盤，努力讓每一位客人都能快速、順暢地開啟入住體驗。感謝您的包容與鼓勵，期待在您下次光臨時，能為您呈現一次真正滿分的居停體驗。祝您生活愉快，萬事順遂。

Response from Property: 感謝親把“如履薄冰”的南方差旅放心地交給我們。怕蟲子的人選酒店確實是一場冒險，親的“性價比之王”是對我們衞生管理和消殺體系最高的褒獎。能讓親在深圳之旅的奔波中住得踏實、不必擔憂那些看不見的小細節，我們深感榮幸。期待親下次出差，繼續來這裏圖個安心。

Response from Property: Thank you for choosing Yueji Hotel. No amount of advertising can compare to word-of-mouth recommendations. Yueji has always valued its reputation and cherishes the experience of every guest. When you stay at our hotel, you are a valued guest. We are committed to continuously improving our facilities and striving to make your stay more comfortable and enjoyable. We look forward to welcoming you back again. Experience the unique charm of Yueji and wish you a pleasant journey!

Response from Property: Receiving your review and seeing your high praise for our team's enthusiasm and efficiency warmed my heart. Especially your comment, "They were incredibly kind and enthusiastic," is the greatest encouragement for me, and I'm so happy to have left such a wonderful impression on your trip. Behind those words, "incredibly kind and enthusiastic," lies Xiao Zhou's dedication in quickly checking you in and flexibly coordinating your room—a warmth we always strive to convey to every guest. We're delighted that you noticed these details, making you feel truly cared for. The convenient surroundings and the approximately 900-meter proximity to MixC World that you mentioned are indeed small comforts we want to offer our guests—whether it's a stroll to the shops or a convenient coffee break on the way back, we hope this ease will be a part of your Shenzhen trip. Meeting you in Shenzhen during the Spring Festival was both fate and a pleasant surprise. May the vibrant atmosphere of this city always warm your heart, and may you encounter just the right amount of hospitality every time you step into our store. Wishing you and your family a happy and prosperous Spring Festival, and looking forward to seeing you again!

Response from Property: We received your review and read it several times, feeling a mix of emotions. Thank you for choosing us for your spontaneous trip, and thank you for sharing your honest experience—any feedback is a reminder to us. The room size and the inconsistent hot water during the Chinese New Year holiday—these perceived shortcomings in the facilities are indeed limitations of some room types, but they also reflect our oversights in facility maintenance and attention to detail. We understand your disappointment at having to stay in such an environment, and we respect your decision to cancel your three-day stay. At the same time, we want to be honest: in the service industry, we do have our own rules and boundaries, and sometimes we cannot meet every guest's every need. But how to refuse, and how to make guests feel respected and warm while doing so, is a lesson we need to continuously learn. This time, we clearly didn't do well enough. Your 1.6-star negative review is a profound reminder. Thank you for not remaining silent but writing down your honest experience. We will keep these words in mind and use them to improve ourselves. May your next spontaneous trip be filled with just the right room, the right temperature, and the right smiles. Wishing you a safe journey and all the best.