Ease Hotels in Shijiazhuang

The hotel facilities are complete and clean. The service of the senior manager of the guest room on the ninth floor is super good and considerate. It rained on the day when I arrived at the hotel, and the senior manager thoughtfully prepared hot pear soup, which was super heartwarming~ It was the first time I felt the feeling of home in a hotel. I will come to Miramar again when I come to Shijiazhuang for business trips. It was a very comfortable experience! There is an executive tea bar, children's play area, fitness and laundry area on the 28th floor of the hotel, which are fully functional. Thumbs up to Miramar and the senior manager~ Recommended to stay!

Overall a great hotel, and we loved our room and the swimming pool (the changing rooms and showers are amazing!) but there were some issues. Our door cards constantly stopped working even though we told the staff every time we extended our booking. The gym was much too hot, almost too hot to work out in. The shower in the room was not hot enough and the water temperature fluctuated a lot. Breakfast was very disappointing; the breakfast room so freezing that a lot of people had to wear their coats to breakfast and a lot of the food was cold even at 7.30am. The service at breakfast was poor and there was little good western food. Undeniably the view is absolutely stunning though. The worst thing was the internet, which even for Chinese websites was extremely slow, and that more than anything else spoiled our stay.

The location of the hotel is great. The rooms were clean and generally tidy. I was surprised to find however that there were no disposable slippers although that maybe a hotel policy to prevent waste but I think they should be made available on request. Breakfast had a good selection and was worth the cost. Sadly, we did not have time to avail of any of the other facilities in the hotel. The weak point seems to be the check in process. It took far too long, I do not expect to spend fifteen minutes to check into a hotel with a prepaid reservation. There is no issue with language as I can speak Chinese. I realise that there are extra steps to deal with when dealing with overseas guests but they seemed pretty clueless when I presented them with a permanent resident card and insisted on my passport instead. The fact there was no entry stamp in my passport as it is new confused them even more and I had to waste more time finding my old passport which luckily I had with me. I was then asked various questions concerning my travel history which in over a decade in China I have never been asked before and when I asked why they needed this information there was no definitive answer given. I also received a follow up call encouraging me to leave a review and to join their membership program, this is not expected and guests information should not be used for marketing. I expect that a manager will see this review and should note these concerns and speak to their reception team to rectify this.

I had a wonderful stay at Henan Plaza Hotel! The location is perfect, with easy access to key attractions and transportation options. The staff was incredibly welcoming and professional, always ready to assist with any requests. The room was clean, spacious, and well-equipped with all the amenities I needed for a comfortable stay. I especially appreciated the high-quality service, as well as the delicious breakfast options. Overall, Henan Plaza Hotel offers great value for money, and I would highly recommend it to anyone visiting the area

The room we were given only had a small window but it had a nice view and comfortable bed. Only complaint is that the room is a bit dated and had strong smell of cigarettes even though we asked for non smoking. Afternoons tea is a nice feature

The rooms are spacious, clean, hygienic and comfortable. The quality of the front desk and cleaning staff is very high, the service is warm, and people will take the initiative to say hello. It is very convenient to eat, buy medicine, supermarket, and seek medical treatment around, it is recommended to stay!