Hilton Shijiazhuang

Hilton Shijiazhuang Reviews

Hilton Shijiazhuang

No. 5 East Street, Chang'an District, Shijiazhuang, Hebei 050011, ChinaView hotel details
Hilton Shijiazhuang
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Guest Reviews of Hilton Shijiazhuang

9.4/10
Outstanding
4008 reviews
Verified reviews
Location9.5
Amenities9.2
Service9.3
Cleanliness9.5
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All reviews(4008)
Positive reviews(3886)
Reviews with photos/video(948)
Friendly front desk staff(307)
Delicious breakfast(245)
Clean pool(82)
Great swimming pool(82)
Located in the city centre(72)
Loved the night views(65)
Delicious buffet(43)
Luxurious(40)
Negative reviews(122)
CSSLR
Superior 2-bed Room
Stayed in Jul 2026
Family
109 reviews
8.0/10
Very good
Posted on Aug 8, 2026
After a twenty-day trip through Yunnan, I stopped in Shijiazhuang for a night on my way back to Beijing. I booked the Hilton because I was having dinner with a friend at China House on the second floor of the hotel. The hotel lobby is on the 31st floor, so you have to check in there first, and then take another elevator up to the 40-something floor for your room. This back-and-forth can be a bit inconvenient, especially when ordering takeout. You either have to pick it up yourself or wait for hotel staff to deliver it, as external deliveries aren't allowed in, and there don't seem to be any robots either. Overall, the hotel environment is quite good. Being on a high floor, you get nice city views. The toilet in the room isn't automatic. The shower water pressure was good, and the room was quite spacious. All the drinks and water in the fridge are chargeable. There's a 600 RMB deposit required per room upon check-in, which is refunded to your original payment method upon checkout. Parking is free in the underground garage. There's a shopping mall nearby. The hotel is about 7 kilometers from Shijiazhuang Station, roughly a 20-minute car ride.
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6/7
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您此次入住的客觀體驗。酒店地處石家莊中心商業區,緊鄰省博物館和先天下購物中心,全景落地窗可欣賞城市景緻或遠眺優美山景。關注到您對電梯問題的反饋,由於酒店是河北省標誌性超高層建築,主體建築高245米,酒店客房均在32層以上,根據安全有關的規定,不允許有超高直達電梯。另外,酒店在固定的幾層設有出入口,從而能使我們更好的保障客人的安全,利益和私隱,酒店將前台設定在31層。因此給您帶來的不便,我們深表歉意,再次感謝您的包容和理解。我們期待您的再次光臨!感謝並致以最誠摯的問候!
Shenliang
King Hilton Guest Room
Stayed in Jul 2026
Solo traveller
44 reviews
9.5/10
Amazing
Posted on Aug 4, 2026
The only and tallest office building in Shijiazhuang, with the Hebei Provincial Museum downstairs and adjacent to Xiantianxia Shopping Center. It's on the same street as the Hebei Provincial People's Government and the Shijiazhuang Municipal People's Government. The hotel lobby is on the 31st floor, offering 360-degree close-up and distant views of the city. However, the air quality is poor due to the building's enclosed central air conditioning.
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6/8
Response from Property: 尊敬的賓客:您好,感謝您與我們分享您的入住體驗以及您對酒店總體上的認可,我們非常重視您的反饋。關於您對房間窗户的反饋,客房窗户的設計是出於對高層建築內客人安全的保護,房間內設有新風系統和排風系統,同時進行補風和排風,提供充足的新鮮空氣。同時如方便,請留下您的聯繫方式或預訂相關訊息,我們的賓客服務經理會與您取得聯繫,針對房間窗户,空氣和早餐服務進行更加具體的瞭解並做出積極改善,因此給您帶來的不便,我們深表歉意。再次感謝您的包容和理解。我們期待您的再次光臨!謝謝並致以最誠摯的問候!
Guest User
Double Hilton Executive
Stayed in Jul 2026
Business traveller
4 reviews
10/10
Outstanding
Posted on Aug 3, 2026
This is a very high-end hotel. The concierge, Wang Shenkun, deserves high praise – he was warm, thoughtful, and provided excellent service!
Original textTranslated by Google
Response from Property: 尊敬的客人:您好,石家莊希爾頓酒店向您表示最誠摯的問候!很高興看到您對入住體驗感到滿意,對此我們表示感謝。我們已將您的表揚第一時間轉達給了員工,我們會一如既往不斷為我們尊貴的賓客提供優質的入住體驗。您的認可是我們最大的動力,希望不久之後能與您再次相遇,祝您旅途順利,生活愉快!
XiaojiaCAPTAIN
HILTON KING EXECUTIVE PLUS
Stayed in Jul 2026
Solo traveller
26 reviews
10/10
Outstanding
Posted on Aug 4, 2026
My stay here exceeded expectations. The hotel boasts an excellent location, making travel convenient, and the high-floor rooms offer expansive city views. I'd especially like to commend Cindy at the front desk. Her professionalism and efficiency were outstanding. Check-in was a breeze, and she clearly and patiently explained the room allocation process. She proactively informed me about the elevator, breakfast restaurant, and executive lounge locations, as well as important details. Her demeanor was warm, polite, and perfectly balanced, providing a gracious and professional reception. The room was clean and well-maintained, and the overall hotel service was meticulous and attentive. I will definitely prioritize staying here again on my next visit to Shijiazhuang. It's truly worth recommending.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您的入住體驗。酒店地處石家莊中心商業區,緊鄰省博物館和先天下購物中心,為河北省標誌性建築,高達53層,主體建築高245米。酒店客房均在32層以上,健身房配備城市最高的四季恆温全景空中泳池,酒店全日制餐廳及西餐廳均為最高景觀用餐區,享受世界美食的同時欣賞城區風景。我們期待您的再次光臨!感謝並致以最誠摯的問候!
Guest User
Superior 2-bed Room
Stayed in Jun 2026
Family
14 reviews
10/10
Outstanding
Posted on Aug 1, 2026
The hotel is excellent, and all the staff are incredibly warm and attentive. The location is fantastic, right next to the Hebei Museum, making it very convenient for getting around. I'll definitely stay here again next time I visit Shijiazhuang.
Original textTranslated by Google
6/9
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Anonymous User
King Hilton Guest Room
Stayed in Jun 2026
Business traveller
94 reviews
10/10
Outstanding
Posted on Jul 29, 2026
The hotel boasts luxurious and grand decor, with spacious and comfortable rooms. The hygiene is excellent, and the mattress is very comfortable. The hotel staff are warm and attentive, and the breakfast offers a wide variety of choices. Getting around from the hotel is also quite convenient.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Mingyuyuezhengzexiziyuyuelingjun
Superior 2-bed Room
Stayed in Jun 2026
Family
16 reviews
10/10
Outstanding
Posted on Jul 26, 2026
This established five-star hotel truly delivers on quality. It's conveniently located right next to the Provincial Museum, and the surrounding area offers easy access to everything. Both the lobby and the room views are incredibly expansive and offer a high vantage point. The staff's service was consistently excellent throughout my stay, clearly indicating top-notch training. I'll definitely book here again on my next visit to Shijiazhuang.
Original textTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您選擇並下榻石家莊希爾頓酒店,並分享您的入住感受!顧客至上是我們服務的宗旨,提供最優質及多元化服務是我們的承諾。感謝您對我們服務的認可,對於您提出的建議部分我們會跟進改善,同時温馨提示您入住期間,如遇到相關問題可隨時反饋至我們酒店,以便第一時間幫您解決問題。我們致力於為您提供親切周到的入住體驗,真誠期待您的再次光臨!
Anonymous User
Superior 2-bed Room
Stayed in Jun 2026
Family
8 reviews
10/10
Outstanding
Posted on Jul 29, 2026
The service was warm and attentive. The provincial museum and a shopping mall are right downstairs, making it super convenient for shopping and dining. The underground parking was handy, but it was a bit disorienting at first having to switch elevators to get up. However, there were always staff members guiding the way, which was really helpful.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Dans travel
King Hilton Executive
Stayed in May 2026
Business traveller
37 reviews
9.5/10
Amazing
Posted on Jun 30, 2026
Great hotel, with great views of Shijiazhuang, tallest building by far in the city. Stayed on the executive level 53. Executive lounge had great views. Executive lounge service was good but didn’t serve breakfast, but the buffet breakfast on level 30 was good. Only comment was I couldn’t find a power point at the desk that supported my charger, as it was a large charger it fell out of the power points and had to charge near the bed.
6/12
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您此次愉快而舒適的入住體驗。酒店地處石家莊中心商業區,緊鄰省博物館和先天下購物中心,為河北省標誌性建築,高達53層,客房均在32層以上,全景落地窗可欣賞城市景緻或遠眺優美山景。誠摯地希望您能再次光臨,您在入住期間,遇到任何疑問歡迎隨時與我們賓客服務中心聯繫,讓我們有機會向您提供更高品質的服務。再次感謝您的包容和理解,我們期待您的再次光臨!感謝並致以最誠摯的問候!
Guest User
King Studio
Stayed in Jun 2026
Family
7 reviews
9.0/10
Great
Posted on Jul 21, 2026
Although the hotel is a bit old, the facilities are well-maintained, and the cleanliness, in particular, is exceptional. The service is also up to Hilton's expected standards. The water in the hotel tastes sweet, and I'm not sure what treatment they use, but showering feels wonderfully smooth. The swimming pool is also very clean. The children's bathrobes aren't for toddlers; they're longer, which is perfect for kids aged 9 to 10. Breakfast is very generous. The hotel's location is excellent, right across the street from the Provincial Museum and Science and Technology Museum. It's also very close to the high-speed train station. On top of that, I must give a special shout-out to Cindy at the front desk! She was incredibly warm and patient throughout the check-in process. Noticing I had a child with me, she proactively offered thoughtful special assistance, considering every detail. It made us feel so welcome and cared for while traveling. I will definitely choose this hotel again next time I visit Shijiazhuang.
Original textTranslated by Google
Response from Property: 尊敬的客人,您好!非常榮幸您記得我們團隊成員的名字,並對她的工作不吝肯定,您的認可對於團隊是莫大的支持和鼓勵!很高興瞭解到您對此次入住酒店整體服務是滿意的,希望我們給您的旅途帶來了難忘的愉悦時光!為客人提供安全舒適整潔的環境是我們的責任;為每一位客人提供優質貼心的服務,是我們所有團隊成員的目標和承諾。期待您下次到訪有機會邀請您體驗更多酒店的設施與服務,讓我們為您帶來更加完美的體驗!再次感謝您利用寶貴時間留下反饋,祝您工作、生活愉快。
qinghelengyi
King Studio
Stayed in Jun 2026
Solo traveller
24 reviews
10/10
Outstanding
Posted on Jul 18, 2026
This hotel boasts excellent facilities, attentive service, and an elegant atmosphere, all dedicated to providing guests with a superior stay. We warmly invite you to experience it for yourself.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您的入住體驗。您的認可是我們團隊前進的最大動力。我們將在未來繼續傳遞我們的品牌承諾,以確保每一位客人能感受到我們的關心,重視以及尊重。我們期待您的再次光臨!感謝並致以最誠摯的問候!
Guest User
Superior 2-bed Room
Stayed in May 2026
Family
15 reviews
10/10
Outstanding
Posted on Jun 29, 2026
The hotel is beautiful, truly befitting a 5-star standard. The breakfast spread was excellent, and the location is superb, making it easy to get around. Plus, the Hebei Museum is right across the street.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您的入住體驗。以酒店為圓心,步行5分鐘為半徑可輕鬆到達多個商務、休閑目的地,如河北省博物院,圖書館及科技館、先天下購物廣場、河北體育館等。酒店距離石家莊地鐵1號線步行僅5分鐘,到火車站僅有20分鐘車程,到正定機場僅需45分鐘車程,為商務與休閑客人提供旅行出差的最佳選擇。很高興瞭解到您在酒店享受了一次愉快而舒適的入住體驗並再次感謝您對酒店的認可。我們期待您的再次光臨!感謝並致以最誠摯的問候!
Guest User
Deluxe Room
Stayed in May 2026
Family
6 reviews
10/10
Outstanding
Posted on Aug 11, 2026
Facilities: Generally good. It's an older hotel. I really liked the gym and swimming pool here. Cleanliness: Also generally good. Environment: Overall good. Service: Overall good. The front desk staff was very enthusiastic and helped upgrade our room for free. Dining: The breakfast buffet was quite good; I tried the beef noodles (banmian) from Shijiazhuang. I was going to Yutong Sports Center to watch an away game, and the hotel is about a 10-minute walk from the sports center, so the experience was pretty good.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Guest User
HILTON KING EXECUTIVE DELUXE
Stayed in May 2026
Solo traveller
5 reviews
10/10
Outstanding
Posted on Jun 30, 2026
So close, so beautiful! I spent the weekend in Hebei, and based on the platform's recommendation, I chose this hotel, which is closest to the Hebei Museum. My expectations were instantly soaring when I saw the lobby on the 31st floor and the restaurant on the 30th. Two enormous floor-to-ceiling windows frame the entire city like a flowing oil painting. As night falls, the city lights twinkle on one by one, and the traffic weaves into a river of light. Sitting by the window, the bustling, vibrant cityscape of Shijiazhuang, 52 floors below, is completely visible. The room was spotless, and the service was thoughtful and attentive. Highly recommended!
Original textTranslated by Google
6/9
Response from Property: 尊敬的賓客,非常感謝您選擇下榻石家莊希爾頓酒店!感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們很榮幸能為您提供最優質及多元化的服務。非常歡迎您無論出差或是旅行選擇我們酒店!真誠期待您的再次光臨,祝您出行愉快,工作順利!
Guest User
Superior 2-bed Room
Stayed in May 2026
Other
14 reviews
10/10
Outstanding
Posted on Jun 24, 2026
My stay was incredibly satisfying! Cindy at the front desk helped us prepare the room in advance, which was very comfortable and had a great view. The scenery was beautiful! The room itself was also very comfortable. Highly recommend!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好,感謝您選擇入住石家莊希爾頓酒店,同時也非常感謝您與我們分享您此次愉快而舒適的入住體驗。酒店地處石家莊中心商業區,緊鄰省博物館和先天下購物中心,為河北省標誌性建築,高達53層,客房均在32層以上,全景落地窗可欣賞城市景緻或遠眺優美山景。我們期待您的再次光臨。 感謝並致以最誠摯的問候!