Hotel Izukyu

My stay at Izukyu Hotel was quite disappointing overall. The hotel's biggest plus is its location and the nice views, which I can't deny. However, for a price of around 30,000 JPY per person, both the service and the dining quality fell far short of expectations. What I found most incomprehensible was having to make my own bed at a hot spring hotel in this price range. I've stayed at many Japanese ryokans and hotels, and this was the first time I've encountered such a thing. Coming back tired after a day of sightseeing and then having to pull out the futon and make the bed myself really negatively impacted the experience. Given the price charged, at the very least, basic turndown service should be provided. Dinner was also quite disappointing. Aside from one abalone dish, the other courses, whether in terms of ingredients, presentation, or taste, were nothing special. Overall, it was very ordinary and didn't feel like it matched the price point. The facilities were also quite average, and you could definitely feel their age. In summary, while the location and views are excellent, the service, facilities, and cuisine do not justify the price of around 30,000 JPY per person, making it poor value for money. The requirement to make your own bed, in particular, is unacceptable. If the price were lower, it might be understandable, but at this price, I would not consider staying here again.

The hotel offers a pickup service from the station starting at 2 PM. It's conveniently located right in front of Shirahama Beach and a Torii gate, so you can easily access them directly from downstairs. You can enjoy the sunrise every morning and gaze at the blue ocean. Both breakfast and dinner were great.

This was my first time visiting Minamiizu, and a friend recommended this hotel – it truly lived up to expectations! The accommodations were great, and the food was delicious. My only complaint is regarding the shuttle service. The day before check-in, I specifically asked about pickup details through Trip.com customer service. The hotel only sent a text message with the pickup time, but not the location. I assumed, like most hotels, that it would pick up in front of the JR station. To my surprise, I waited from 2 PM to 3 PM and saw no sign of the hotel bus. I started to feel something was wrong and checked Trip.com, where I saw a guest comment mentioning that after 3:10 PM, there would be no more pickups. Panicked, I immediately called the hotel. That's when I learned the hotel bus has a specific waiting point, around the corner, to the right of the JR station (and then to the right again). If this isn't communicated beforehand, and there are no signs at the station, it's impossible for guests to know where to wait. Therefore, I strongly suggest the hotel standardize its pickup service by clearly stating both the pickup time and location in advance. Both pieces of information are essential!

The hotel was excellent, and the service was fantastic. I'll definitely stay here again on my next trip.

Highly recommend, a perfect stay.