Hotel Newpalace

Hotel Newpalace Reviews

Hotel Newpalace

2-chome-2-22 Tankaku, Shingu City, Wakayama Prefecture, 647-0081, JapanView Hotel Details
Hotel Newpalace
Hotel NewpalaceHotel NewpalaceHotel Newpalace
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Guest Reviews of Hotel Newpalace

9/10
Great
133 review
Verified reviews
Location9.0
Amenities8.8
Service9.0
Cleanliness9.0
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All reviews(133)
Positive reviews(130)
Reviews with photos/video(42)
Awesome rooms(48)
Near shopping area(28)
Clean and tidy(26)
Large rooms(25)
Convenient for shopping(23)
Great value for money(14)
Friendly staff(14)
Easy to get around(7)
Negative reviews(3)
Guest User
Double Room With Bath
Stayed in Mar 2025
Travel with friends
1 review
7.0/10
Posted on Apr 23, 2025
Location not bad , receptionist wasn’t that polite to my friend
Response from Property: Thank you very much for using Hotel New Palace. We will also pay more attention and educate our front desk staff.
Cherry
Double Room With Bath
Stayed in Nov 2024
Couples
1 review
5.5/10
Posted on Jan 3, 2025
Water pressure was too low. No water out/very little when shower
Response from Property: Thank you for using Hotel New Palace.Thank you very much.We apologize for the inconvenience caused by the water pressure in the shower.We will continue to improve this content in the future.
Lmeng
Twin Room-Non-Smoking
Stayed in May 2024
Couples
11 review
9.5/10
Amazing
Posted on Jun 18, 2024
Just a short 5min walk from the station… a nice supermarket just behind the hotel …
Response from Property: Thank you very much for using Hotel New Palace as a base for your trip.Also, please stop by when you are nearby.
Guest User
Twin Room-Non-Smoking
Stayed in Nov 2023
Travel with friends
20 review
8.5/10
Very Good
Posted on Jan 9, 2024
Room was big and we had a table and chairs to sit around to have snacks
Response from Property: Thank you very much for using Hotel New Palace.In order to continue to satisfy our customers,All the staff will do their best.
3YwY3
Double Room With Bath
Stayed in Jan 2025
Couples
3 review
5.5/10
Posted on Feb 16, 2025
Is ok.
Response from Property: Thank you for using Hotel New Palace.Thank you very much.To ensure that our customers can continue to use our services comfortably,All the staff will do their best.
Anonymous User
Twin Room-Non-Smoking
Stayed in Jun 2023
Travel with friends
15 review
10.0/10
Outstanding
Posted on Jul 15, 2023
Noddle at night plus ice bar are very nice
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.We will continue to strive to improve our services.Hotel New Palace
Guest User
Twin Room-Non-Smoking
Stayed in Jul 2022
Family
4 review
6.5/10
Posted on Aug 17, 2022
Location was about 7 minutes walk from the Shingu railway station. Safety was good , as each floor is accessible only based on your room number. The twin rooms were also spacious. The coin laundry was on second floor and was very convenient. The bathroom had a weird smell. Maybe , it was due to some recycled water being used in the closet . Or it could be due to the old cleaning clothes. The toiletries were also not refilled daily. You have to take the toiletries by yourself from the hotel reception. The buffet breakfast was good as it also had some local cuisine items in addition to western food items. But breakfast timings is only till 9 am, which is inadequate if you are traveling with kids
Response from Property: Thank you for using Hotel New Palace this time.Thank you very much.Regarding amenities, due to recent changes in laws, toothbrushes can no longer be placed in the room.We ask that you bring your food from the shelf in front of the front desk.Thank you very much.
Guest User
Twin Room-Non-Smoking
Stayed in Apr 2025
Couples
7 review
9.0/10
Great
Posted on May 10, 2025
The hotel facilities are relatively old. The relatively better one is the mountain building. The cave hot spring faces the Pacific Ocean and the scenery is very good, but there are too many people. The most satisfying thing is the dinner buffet. It is the first time that I have encountered free drinking of alcohol. I drank beer and fruit wine to my heart's content😋
Original TextTranslated by Google
Response from Property: 感謝您使用新宮酒店。感謝您在百忙之中發來的善意言辭。我們期待您再次來此地區時為您服務。
Guest User
Twin Room-Non-Smoking
Stayed in Mar 2025
Couples
61 review
9.0/10
Great
Posted on Apr 21, 2025
This hotel is probably the best in Shingu. It is a 5-minute walk from the station. There is a large public bath with free massage chairs. The rooms are also OK. There is a delicious pot-baked udon restaurant nearby. Overall, it is very good.
Original TextTranslated by Google
Response from Property: 感謝您使用新宮酒店。非常感謝。我們希望客户能夠繼續舒適地使用我們的服務。我們全體員工將努力改善我們的服務。
西村先生
Single Room-Smoking
Stayed in Mar 2025
Solo travellers
11 review
10.0/10
Outstanding
Posted on Apr 19, 2025
The room is big and the hotel is not too far from the station Stayed for two nights. It was quite quiet. There is a sporting goods store nearby. Overall it's pretty good👍 and the hotel is very new and the service is also very good.
Original TextTranslated by Google
Response from Property: 非常感謝您與我們在一起。我很高興您能舒服地放鬆一下。如果您在該地區,請來拜訪我們。
Qiulu
Single Room - Non-smoking
Stayed in Jan 2025
Solo travellers
6 review
10.0/10
Outstanding
Posted on Mar 9, 2025
Very satisfied! I stayed here for one night while hiking on the Kumano Kodo. The location is very convenient, close to Shingu Station, and several nearby Kumano Kodo check-in spots are very close and convenient. The room is quite large and clean. Satisfied!
Original TextTranslated by Google
Response from Property: 感謝您入住新宮酒店。我很榮幸能得到這樣的稱讚。我們希望您能繼續光顧新宮酒店。
Guest User
Single Room - Non-smoking
Stayed in Dec 2024
Solo travellers
3 review
9.0/10
Great
Posted on Feb 3, 2025
The room is large and close to the station, so it's very convenient to take the JR and the bus. There are vending machines for buying drinks and instant noodles, as well as self-service microwaves, washing machines, massage chairs, and irons. It's so comfortable to take a bath after hiking every day. The uncle at the front desk also helped me exchange change, and there is a big supermarket next to it where you can buy all kinds of food. A very cost-effective hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for using Hotel New Palace. Thank you for taking the time out of your busy schedule to leave us your kind words. We hope to see you again when you are in the area.
vlieo
Single Room - Non-smoking
Stayed in Dec 2024
Solo travellers
7 review
8.5/10
Very Good
Posted on Apr 19, 2025
For those who are going to walk the Kumano Kodo, this hotel can be regarded as a good place to rest on the way. Because it is located in the central part of Shingu, if you have half a day, you can also visit this small town that seems to have a lot less population. I was going to the last stop - Okumo Toetsu in Kii Katsuura, and used it as a transition hotel on the last day. The overall feeling is a bit old, but there is still a bathhouse, which is very warm. The breakfast is better than expected, and there is also a DIY part (because I caught the 7 o'clock bus in the morning, I ate some in a hurry).
Original TextTranslated by Google
Response from Property: 感謝您使用新宮酒店。非常感謝。我也收到了一些讚美。再次感謝您。我們期待再次見到您。
Guest User
Twin Room-Non-Smoking
Stayed in Dec 2024
Family
46 review
8.0/10
Very Good
Posted on Feb 2, 2025
It takes about 5 minutes to walk to Shingu Station. Shingu is very quiet and there are few people on the road. The hotel has a large public bath. The hotel was fully booked that day, but there was no one in the large public bath. It is suitable for friends who go to Kumano Kodo
Original TextTranslated by Google
Response from Property: Thank you very much for using the New Palace Hotel. We are glad that you were able to relax and enjoy your stay. We also appreciate your valuable feedback. Thank you again. Let our customers continue to use our services with peace of mind. We will continue to work hard to improve our services. We look forward to serving you again.
Chialing
Double Room With Bath
Stayed in Dec 2024
Couples
7 review
8.5/10
Very Good
Posted on Jan 20, 2025
The location is very good, very close to Kumano Hayatama Taisha Shrine, but the room is small and dusty, the large bath is not very comfortable, there is no cold water pool, but the breakfast is more abundant than expected
Original TextTranslated by Google
Response from Property: Thank you very much for using Hotel New Palace. All of our staff will continue to work hard to improve our services so that you will be satisfied with our services.