Hotel Newpalace

Hotel Newpalace Reviews

Hotel Newpalace

2-chome-2-22 Tankaku, Shingu City, Wakayama Prefecture, 647-0081, JapanView Hotel Details
Hotel Newpalace
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Guest Reviews of Hotel Newpalace

9.1/10
Great
194 review
Verified reviews
Location9.2
Amenities9.0
Service9.0
Cleanliness9.2
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All reviews(194)
Positive reviews(192)
Reviews with photos/video(68)
Awesome rooms(69)
Near shopping area(45)
Convenient for shopping(37)
Large rooms(32)
Delicious breakfast(22)
Great value for money(17)
Relaxing hot springs(14)
Easy to get around(11)
Negative reviews(2)
DahaiyaVivi
Double Room With Bath
Stayed in Aug 2025
Travelling with friends
17 review
10/10
Outstanding
Posted on Sep 6, 2025
The Shingu Hotel boasts a fantastic location, just a 6-8 minute walk from Shingu Station. For its price point, the room size was surprisingly generous. The absolute highlight was the hotel's breakfast – an authentic Japanese spread that was simply delicious! Right near the hotel, you'll find a good supermarket called Okuwa, and an excellent yakitori restaurant named Toriyoshi. Shingu Hayatama Taisha Shrine is also conveniently about a 10-minute walk away and is definitely worth visiting!
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Response from Property: 非常感謝您選擇我們酒店入住。今後我們將不斷努力,以滿足顧客的期待。歡迎您在前往熊野時再次光臨。
Maxime Pitaval
Single Room - Non-smoking
Stayed in Jul 2025
Solo traveller
3 review
9.5/10
Amazing
Posted on Aug 19, 2025
Great hotel ! Smooth check in and check and as well as really helpful staff !
Response from Property: Thank you very much for staying with us. We are relieved that you had a comfortable and relaxing time. We hope to see you again if you are in the area.
Anonymous User
Double Room With Bath
Stayed in Jun 2025
Family
15 review
9.2/10
Great
Posted on Aug 7, 2025
Kudos to Ctrip! The hotel I originally booked was unable to accommodate me, but their customer service team offered several alternative options and gave me ample time to rebook, all without any extra cost on my part. Their genuine effort to resolve the issue was highly appreciated. The hotel is easily visible once you exit the JR station; just follow the green-painted road. It's about a 10-minute walk, even with luggage in tow. The room was remarkably spacious, surprisingly so for a Japanese hotel! While the decor showed its age a bit, it was very well-maintained and immaculately clean. Shingu itself isn't a bustling town, and the streets were quite empty. However, I was surprised by how many guests were at breakfast. The breakfast itself was average taste-wise, but the selection was plentiful, so you could definitely get a full and satisfying meal.
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Response from Property: 感謝您本次選擇新宮酒店。我們將繼續努力提高服務水平,以便客户能夠舒適地使用。
B HU
Twin Room-Non-Smoking
Stayed in May 2025
Couple
4 review
10/10
Outstanding
Posted on Jul 3, 2025
Conveniently located about a 5-minute walk from JR Shingu Station, the hotel offers spacious and spotlessly clean rooms. Amenities include a laundry room on the 2nd floor, a large public bath and massage chairs on the 3rd floor, and microwaves are thoughtfully placed in the hallway on every floor. A major supermarket right next door makes grocery shopping incredibly easy. I'd confidently say this is the best hotel in Shingu, as it practically caters to every guest's need. It serves as an excellent and convenient base for embarking on and completing the certified Kumano Kodo Pilgrimage.
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6/11
Response from Property: 感謝您此次選擇了酒店新宮,並衷心感謝您提供寶貴的意見。我們將繼續努力提升服務,以便讓您今後能更加舒適地使用我們的設施。
_wfo50****
Twin Room-Non-Smoking
Stayed in May 2025
Travelling with friends
15 review
10/10
Outstanding
Posted on Jul 5, 2025
Excellent. I stayed here again after returning from Tanabe City. My only slight disappointment was that the public bath wasn't open in the morning. Since I usually wash my hair in the morning, I had to use the bathroom in my room instead. However, for a hotel at this price point, the breakfast was incredibly generous and varied. They even had a lovely setup where you could fry your own eggs in a small pan, which was a really nice touch.
Original textTranslated by Google
Response from Property: 感謝您入住新宮酒店。感謝您在百忙之中抽出時間給我們酒店評分。我們全體員工將繼續努力,提升客户滿意度。期待您的再次光臨。
haobobo
Twin Room-Non-Smoking
Stayed in May 2025
Couple
76 review
8.2/10
Very Good
Posted on Jun 18, 2025
We picked this hotel as our base for visiting Kumano Hongu Taisha and Shingu Hayatama Taisha. It's one of the better hotel options in Shingu. The location is excellent, with a large supermarket nearby and convenient access to the train station.
Original textTranslated by Google
Response from Property: 感謝您選擇酒店新宮殿,誠摯感謝您。也非常感謝您寶貴的意見。我們將繼續努力提升服務,以便讓客户滿意。
Wosendachu
Single Twin Room, Smoking
Stayed in May 2025
Couple
22 review
10/10
Outstanding
Posted on Jun 22, 2025
We made an unplanned overnight stop in Shingu during our trip to Kumano Kodo and Kumano Hayatama Taisha on the Kii Peninsula. It's a quiet and charming little town, though there isn't a huge selection of shops or restaurants nearby. Luckily, there's a shopping mall which easily covered our dining needs for breakfast and dinner. The hotel had a laundry room, which was really handy for washing clothes. Service at the hotel was also great. While the price was quite a bit higher than what we'd typically pay back in China, the overall experience was excellent.
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Response from Property: 非常感謝您此次選擇入住酒店新宮殿。我們全體員工將不斷努力,以便今後能讓您舒適地入住。非常感謝您在百忙之中給予的寶貴意見。
1355889****
Twin Room-Non-Smoking
Stayed in May 2025
Travelling with friends
27 review
10/10
Outstanding
Posted on Jun 11, 2025
My recent stay at [Hotel Name], booked through Ctrip, was absolutely fantastic! The location couldn't be better – just a 5-minute walk to both the subway station and the bustling commercial area, making it incredibly convenient for transportation and shopping. The room itself was cozy and immaculately clean, with incredibly soft bedding that ensured two wonderfully comfortable nights' sleep. The bathroom featured a practical wet/dry separation, and the smart toilet coupled with the spacious rain shower added a touch of modern comfort. The hotel's service was truly exceptional and thoughtful. From the warm and professional front desk staff during check-in to the efficient room service, every interaction was a pleasure. They even offered a complimentary sweet soup in the evening – the attention to detail was impeccable! Breakfast boasted a wide and delicious variety of both Chinese and Western dishes. Overall, it offers excellent value for money, and I will absolutely choose to stay here again on my next visit. Highly recommended to everyone!
Original textTranslated by Google
Response from Property: 非常感謝您入住我們的酒店。感謝您抽出時間與我們分享寶貴的反饋。我們將利用這些訊息改進我們的服務,力求為您提供滿意的體驗。
Huxidetiankong
Twin Room-Non-Smoking
Stayed in Apr 2025
Couple
24 review
10/10
Outstanding
Posted on May 28, 2025
The hotel's location was fairly easy to find. However, since the lobby is on the third floor, the ground floor didn't quite look like a hotel entrance, and I almost walked right past it. The room was well-equipped, featuring two large beds, a small round table, and chairs. The space was generous, and it was spotlessly clean. It's also very convenient for exploring nearby attractions – a big plus!
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6/11
Response from Property: 非常感謝您入住新宮酒店。我們全體員工將繼續竭盡全力,確保您始終滿意。期待您的再次光臨。非常感謝您抽出時間留下您的評價。
118719****
Twin Room-Non-Smoking
Stayed in May 2025
Couple
32 review
9.7/10
Amazing
Posted on Jun 8, 2025
The hot water pressure was a bit weak, and the facilities are showing their age. However, the location is excellent: it's just a 5-minute walk from the station along the green pedestrian path. It's also very convenient for visiting Hongu Taisha. For those planning a day hike, Shingu makes an excellent base. Plus, there's a large supermarket nearby, which is handy for stocking up on supplies.
Original textTranslated by Google
Response from Property: 非常感謝您入住新宮酒店。我們也非常感謝您提出的寶貴意見。我們將繼續努力改進服務,讓賓客能夠安心享受我們的服務。
_WeChat61386****
Single Room - Non-smoking
Stayed in May 2025
Solo traveller
4 review
9.0/10
Great
Posted on Jun 13, 2025
For Shingu, this is considered a pretty upscale hotel. While the facilities might not be on par with those in major cities, it's exceptionally clean and the breakfast is good. It's also conveniently located very close to Shingu Station, making access to Kumano Hongu Taisha and Kumano Hayatama Taisha quite easy. I highly recommend visiting this tranquil and serene area to experience life at a different pace.
Original textTranslated by Google
Response from Property: 非常感謝您入住新宮酒店。我們全體員工將繼續竭盡全力維護酒店的品質。非常感謝您抽出時間提供寶貴的反饋。
Chenhutamu
Single Room - Non-smoking
Stayed in May 2025
Solo traveller
34 review
10/10
Outstanding
Posted on Jun 8, 2025
The hotel is conveniently located, just a 7-8 minute walk from Shingu Station, and Ashuka Shrine, Hayatama Taisha, and Kamikura Shrine are all within walking distance. While the rooms are on the smaller side, there's a spacious public bath on the lobby level, which is very relaxing.
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Response from Property: 非常感謝您入住新皇宮酒店。我們也非常感謝您提出的寶貴反饋。酒店距離車站步行5-10分鐘,距離便利店約3分鐘路程。我們全體員工將繼續努力,確保您滿意。
Guest User
Single Room - Non-smoking
Stayed in Aug 2025
Solo traveller
6 review
8.0/10
Very Good
Posted on Sep 14, 2025
Location perfect walking 7m to shingu Station. Next is a mall, conveniently locked carryon after check out hotel while visited Hayatama Taisha can walk abt 20m or take bus abt 5m. For the price and its a 4stars(?) Hotel I was disappointed no coffee or tea or mineral water were provided, you hv to buy coupon to hv coffee, that's odd. BUT thumbs up to the front desk staff they were very helpful and courteous. They hv free bath though which is commendable but too tired to try wished I did. Good stay, clean, quiet, safe
Response from Property: Thank you very much for staying at Hotel New Palace this time. Also, we sincerely appreciate your valuable feedback. We will strive to improve our services based on your comments.We are looking forward to your next visit from the bottom of our hearts.Thank you for taking the time to write this despite your busy schedule.
M288471****
Double Room With Bath
Stayed in Jul 2025
Family
16 review
7.0/10
Posted on Aug 6, 2025
This has been the most disappointing hotel I've stayed at recently: 1. The front desk is located on the 3rd floor, with the ground floor serving as a car park. There was a complete lack of signage guiding us, and the only instructions were found inside the elevator, leading to quite a bit of confusion upon our arrival. 2. This is perhaps the only hotel I've encountered recently that doesn't provide complimentary bottled water, which I found rather peculiar. 3. Instead of a proper duvet cover, they simply placed a single sheet over the duvet. This is a common practice in basic guesthouses or B&Bs, but certainly not what one expects from a reputable hotel. 4. I had read reviews praising the breakfast as rich and varied, but I honestly wondered if they were referring to the same establishment. Given the additional charge of approximately 70 RMB for breakfast, it was utterly not worth the price. On the positive side: Its proximity to JR Shingu Station is a major convenience.
Original textTranslated by Google
Response from Property: 感謝您本次選擇新宮酒店。我們將繼續努力提高服務水平,以便客户能夠舒適地使用。
230837****
Twin Room-Non-Smoking
Stayed in Jun 2025
Family
20 review
10/10
Outstanding
Posted on Aug 13, 2025
A typical Japanese hotel – compact but well-equipped. The location is excellent, very close to Shingu JR station. The street leading to it is lined with small eateries, and it's also conveniently close to convenience stores.
Original textTranslated by Google
Response from Property: 感謝您這次的入住。我們很高興您能舒適地放鬆身心。下次有機會再來時,請多多關照。