Infinito Hotel and Spa

Infinito Hotel and Spa Reviews

Infinito Hotel and Spa

Shirahama 2018, Shirahama Town, Nishimuro District, Wakayama Prefecture, 649-2211, JapanView Hotel Details
Infinito Hotel and Spa
Infinito Hotel and SpaInfinito Hotel and SpaInfinito Hotel and Spa
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Infinito Hotel and Spa Guest Reviews

4.6/5
Great
149 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(149)
Positive reviews(147)
Reviews with photos/video(75)
Relaxing hot springs(41)
Nice sea view(36)
Offers pick-up/drop-offs(30)
Classy environment(20)
Tasty food(18)
Inconvenient transportation(10)
Well designed(8)
Friendly front desk staff(5)
Negative reviews(2)
MrsLauLouisa
Japanese Style Room with Garden View
Stayed in Dec 2024
Family
3 review
4.7/5
Amazing
Posted on Jan 5, 2025
Front office staff is very nice. It is great to enjoy a live piano music after a Italian dinner in the Bar. The hot spring design with very nice sea view.
Guest User
Japanese Style Room with Garden View
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Aug 7, 2023
The best resort I stayed in Japan, spacial thank you to the stuff at the front desk who had been super kind and helpful. The hot spring which overlooks the ocean is stunning, highly recommended!
Guest User
Standard Twin Room with Ocean View
Stayed in Sep 2022
Family
9 review
4.7/5
Amazing
Posted on Nov 10, 2022
Modern, great hospitality and nice food! Must reserve one night with two meals. Hot springs is excellent!!
Guest User
Ocean View Veranda Twin Room
Stayed in Dec 2022
Couples
1 review
4.7/5
Amazing
Posted on Jan 25, 2023
One of the best place to enjoy Full of Rest with Onsen… also provided Top quality of service by staffs in there~
Guest User
Japanese Style Room With Ocean View
Stayed in Nov 2022
Travel with friends
3 review
4.5/5
Great
Posted on Dec 12, 2022
very nice view for the onsen, all the staffs are very nice and helpful, spacious guestroom
Guest User
Japanese Western Style Suite A Annex
Stayed in Dec 2022
Family
1 review
4.7/5
Amazing
Posted on Jan 29, 2023
A quiet and peaceful onsen hotel. A very nice Italian style dinner.
Guest User
Japanese Style Room with Garden View
Stayed in Dec 2022
Couples
3 review
4.7/5
Amazing
Posted on Jan 20, 2023
Excellent hotel. Excellent view.
Quanwanxi
Japanese Style Room With Ocean View
Stayed in Dec 2024
Solo travellers
11 review
4.2/5
Very Good
Posted on Jan 15, 2025
It would be worthwhile if it was a good season, but now it's off-season and the price is about 2000 per night. With the sea breeze, the whole night is filled with wind noise. In addition, there is an engine noise in the room at night, which seems to be coming from the engine room or somewhere else. It sounds for 10 seconds and stops for a few seconds, and the frequency changes. It is hard to imagine that a room at this price has such facility problems. People who are sensitive to sound will not be able to fall asleep at all. I will not stay here again. I will try the hot spring hotel by the sea next time.
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Anonymous User
Garden View Veranda Twin Room
Stayed in Nov 2024
Travel with friends
36 review
4.7/5
Amazing
Posted on Jan 3, 2025
The facilities are still good. The hot spring is very comfortable. However, the drinks are not as good. I suggest changing them back to the apple juice and grape juice. The Kaiseki cuisine is still good. The waiter speaks good Chinese.
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6/7
Superwawa
Ocean View Vista Luxury Twin Room(3F)
Stayed in Oct 2024
Solo travellers
49 review
5.0/5
Outstanding
Posted on Nov 20, 2024
This price includes two meals, and the price/performance ratio is still very good. The hot spring is also very comfortable, and you can see the beautiful sea view. I took a bath in the sky and the sea, and saw the sea view from different directions. The room is very large and the view is also super beautiful. It is a hotel worth visiting.
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6/9
Binbinyoulideguoguo
Japanese Style Room With Ocean View
Stayed in Sep 2024
Other
6 review
5.0/5
Outstanding
Posted on Oct 17, 2024
The hotel is on the top of a mountain, and most of the guests are locals. It is quiet and refreshing, with star-level service and natural hot springs, which is very suitable for a holiday. Enjoy the Pacific Ocean in the boundless hot spring pool, and the view is wide and refreshing. Booked a night and two meals. The Japanese-style room looks larger than the actual size, and the meals are also exquisite, very "Japanese"
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6/7
Surenmaizi
Japanese Style Room with Garden View
Stayed in Sep 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Nov 3, 2024
The hotel environment is very good, the service is also good, there is a Chinese front desk. If you book in advance, the hotel will send a car to the train station to pick you up. This hotel is on the mountain, suitable for staying for a few days, and it is not very convenient to travel. There is a small road down to the beach for about 20 minutes. It takes about 15 minutes to walk to the Sandan Wall. Both mountain roads require a certain amount of physical strength. Of course, the hotel will also have a car to take you to the seafood market.
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Nuonuokafei
Ocean View Twin Room
Stayed in Sep 2024
Solo travellers
148 review
4.0/5
Very Good
Posted on Oct 13, 2024
The hotel is on the mountain, very far from the bus station. I told the arrival time to the Ctrip customer service the day before and made an appointment. When I arrived, I saw the driver holding a sign to pick me up. The driver's etiquette was lacking compared to good hot spring hotels. Check-in was a bit chaotic. After completing the formalities and being sent to the room, you had to wait in the lobby bar for a while. No one connected, and the staff did not take the initiative to send fruit vinegar. There was nothing free in the lobby bar, not even simple things like tea and coffee. A lady who knew Chinese took me to the room, but did not check the yukata. Only one coat was men's color, which I found out from the staff of the previous hot spring hotel. The room has a sea view and faces the sea, while the other Japanese style rooms have a garden view on the other side. There are two types of rooms, one with a balcony of 41 square meters and the other with a balcony room that is smaller. The hot spring is very good, but there are very few people. The biggest problem with this hotel is that the food is too simple and unpalatable. I booked a one-night stay with two meals, and an Italian meal for dinner. This meal was so bad and perfunctory, as if they couldn't afford a chef. Many of them were semi-finished products, and the taste of the pasta was the same as the seasoning packet I bought. The dessert was even finished cakes, and even biscuits were served, which was terrible. When the meal was served, someone introduced it and someone put it down and left. I didn't want to take pictures at all. The breakfast was self-service, with few items and poor quality. The meat was very salty. The second problem was that the transportation was very inconvenient and it had to rely on taxis. It was also far from the beach. In short, don't look at the previous good reviews. The management is completely offline now. It's not a hotel worth staying in. The style of Izu Kogen Kamenoi Hotel is similar to it. Whether it's the uniforms, etiquette, or catering level of the staff, it's a hundred times better than this one. I wanted to cancel it too late and it was really bad to stay. This hotel is very divided. Some are very good, and some are very bad. I gave a bottle of water and a bag of skin care samples when I left.
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6/8
Guest User
Japanese Style Room With Ocean View
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Must go! Very quiet hotel with great views! What was particularly amazing was not only the boundless sea view hot spring, but also the plum wine that the water bar gave me when I just checked in and waited for the room to be arranged! It was refreshing and fragrant~ I feel like I will go again for this wine! Service: You can make an appointment for hotel station pick-up in advance; hotels staying in Japanese-style rooms will arrange staff to make the bed~ The front desk lady was very patient, really smiling throughout the whole process, and could communicate in English, but try to be slower and respect and understand each other~
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Molisisongxianggong
Ocean View Vista Luxury Twin Room(3F)
Stayed in Aug 2024
Solo travellers
1 review
2.3/5
Posted on Oct 1, 2024
I can only say that you should not go to the hotel that you have seen many times on Xiaohongshu. The room is still clean. I chose a sea view room, and the scenery is also good, but the service of this hotel can be said to be non-existent. The hotel is located on the top of the mountain and there is no bus stop nearby. The hotel's own shuttle bus only has a 10-seater Van, so if you don't make an appointment with the hotel early, you can't get a seat at all. And the taxi reservation also needs to be made more than an hour in advance, which is too inconvenient.
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