YU Hotel Shuyang

The room I booked was upgraded to a non-pressure king bed room (the room upgrade service on Ctrip was not seen at the front desk (one of the front desk staff seemed very reluctant). Later, when preparing for facial recognition, I said that I was upgraded only if there was a room upgrade. , compared to the hotel in Zhengzhou City the night before, you can directly upgrade to the hotel and do not need to be reminded) I had a fever of 39 degrees at that time, so I chose to stay with you because I wanted to live and eat together. You told me that I couldn’t hold a wedding banquet, so I said I would just order a few simple dishes or plain porridge, even in the room. Even if I don’t occupy your restaurant, you ask me to eat across the street! When we got to the room, I wanted to eat some fruit because I had a fever. I asked if I could order some fruit that night, but no! Let’s talk about the hardware: The refrigerator in room 1603 kept making a roaring sound, so I couldn’t sleep well at night; the shower water in room 1602 was very small, and the toilet had a peculiar smell! About breakfast: We came down for breakfast before 9 o'clock. There was nothing to eat, no fruit was added, and the bowl next to the porridge was very dirty. I've been changing hotels every day since the Mid-Autumn Festival. Yours is the worst hotel I've ever stayed in!

The room is mini-crowded, the gym is full of debris, and the parking lot is blocked from entering at any time.

The front desk service is very good, because I have a lot of luggage when traveling with children, the front desk took the initiative to help me send the luggage to the room, and offered to provide children's toothbrushes and slippers. The room is clean and tidy, and the intelligence is very convenient. There is also a robot delivery, my baby likes it very much! Fully equipped, gymnasium and laundry room on the fourth floor. The breakfast is quite plentiful and tastes good. It’s pretty good. Highly recommended!

The hotel has a good location, a large parking lot, complete facilities, the hotel lobby is clean, the front desk service is good and check-in is fast, the elevator is spacious, the room is clean, the bathroom is clean, no smell, the TV can be cast, the network is smooth, the guest supplies are complete, and toiletries Good quality, comfortable bedding, delicious breakfast, overall satisfied

I'm not satisfied and probably won't stay here again. First of all, when we checked in, there was no smiling service at the front desk. I redeemed a free room upgrade from Ctrip. There was no explanation on how to handle it. I still had to ask after the process was completed to learn that the room upgrade was available. There was no explanation of what time breakfast was or where to eat. We took our children and were given the first room near the elevator. It was extremely noisy the whole night and there was no soundproofing. The doorbell was also broken and did not ring. There was no sense of experience. It was unimaginable. One of the best hotels in Shuyang. We checked in at 3pm and needed a baby cot. We originally came here for good service, but there was no baby cot and there was no explanation. If it was gone, it would be gone. There are no garbage bags in the trash can. Is this a specialty of your hotel? I saw that there were garbage bags in the public areas, and we didn’t dare to throw away the beverage bottles we drank for fear of leaking. The most speechless area was the bathroom. We lived on the 12th floor, and throughout the night we heard the toilet on the 13th floor flushing once. We were all woken up downstairs, and the kids were startled all night long. Another bathtub had the hot and cold signs on them backwards! I left the water on for a long time and then looked at it after coaxing the kids. It was in vain. There are no hot and cold signs in the shower area. This may be your specialty. There is also this breakfast. This is the worst breakfast I have ever had. Atour is many times better than you. First of all, I brought a one-year-old baby and there was no baby high chair. I held the baby in my arms and waited for the staff to bring it. Thank you. This young lady helped move it because it was heavy, but it was too dirty. Didn't you clean these utensils regularly? Or am I asking too much? I can't wipe it clean at all. There are very few types of breakfast, and the drinks, pineapple juice and orange juice, are not fresh. Your catering department needs to hold a meeting, because my biggest feeling is that it is not fresh. The food is collected at 10 o'clock, and you started collecting it at 9:54. We arrived late and hadn’t eaten much yet, so we finished collecting them all. I admire the aunt’s hard work and diligence. Also, in such a cold weather, I can understand that you have to arrange the venue for an engagement banquet, but please ask the staff to see if the guests staying in the hotel have not finished their breakfast. You open the door and the cold wind blows. I still have clothes for my children. It wasn't much, and it was really cold, but there was a very nice lady who helped me deliver my takeaway at 11pm to my room. She was very polite. The guy who directed us to park was also very patient. I have to say this elevator. I don’t know who designed it. There are only two elevators in the No. 1 elevator hall. They not only bear hotel guests, but also banquet people. It is very crowded and takes a long time to wait. There may be other elevators. I didn't find it. I didn't bring my card and asked the lady at the front desk to help me swipe my card. The lady was very cold. Please press the button for the elevator and then call me. Is this a service industry? I've stayed in many hotels, large and small. Which one has a star rating? Please wait a moment. When the elevator comes, call me and press the button for you. Don't you know how to use polite words? Many places are not good. In a county, I don’t think it’s cheap to charge more than 500 per night. I think you have a lot of room for improvement. If you don’t find problems and correct them, you will eventually lose a lot of your customers. I can't complain about the shortcomings. These are all my real experiences. Maybe I was unlucky and Leidu happened to me. Not anonymous, just for reference, above.

It's a hotel with a very nice environment. The service is very, very good. Every staff member greets me warmly. It's hygienic and clean. The whole house has smart home, voice control, and robot delivery. I'm very satisfied. The breakfast is also good, and it's also on the fourth floor. It provides laundry and gym services. I will stay here when I go to Shuyang in the future. It’s great!

I read the reviews and booked it at the first 5 diamond hotel in Shuyang. I stayed for 2 nights (I planned to change rooms on the second night, but I had children with me and a lot of luggage. I also wanted to see if the situation would still be the same the next day. Don’t let it be just because of one day. The situation gave a negative review, and the result...) The objective evaluation is really not flattering: 1. Breakfast. This breakfast room really does not meet the standards of an interstellar hotel. It is small in size and has few varieties. The drinks ran out very early. There is not a single waiter in the whole restaurant. This is the worst hotel breakfast I have ever had. Dining room 2. Service: I asked for an extra pair of slippers and called three times before they reluctantly brought them to me. I asked for two bottles of water in the evening. I made the excuse of being too busy and called three times to get them. It took almost an hour to get them. A showy hotel