To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.6
Cleanliness4.4
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All reviews(53)
Positive reviews(48)
Reviews with photos/video(7)
Negative reviews(3)
Sonia21
Deluxe Twin Bed Room
Stayed in Oct 2023
Solo travellers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2023
The staffs are very nice .help you for everything
My room was really big and clean in front of the pool
I really recommend this place . the staffs are professional
I really recommend this place
The restaurant has really good food of Cambodia
If I back I really rebook the room again with them
6/7
Response from Property: Dear Sonia21,thank you so much for your great feedback, we are happy to hear you were having the wonderful time staying in Cambodia.We've looking forwards to welcome you again if should your travel made you return.With Sincerely Sakmut Boutique Hotel Managements.
Go tam
Deluxe King Bed Room
Stayed in Jun 2023
Family
9 review
4.7/5
Amazing
Posted on Jul 1, 2023
Was wonderful experience staying at this boutique hotel.. the rooms patio has direct access to swimming pool which is so convenient. Rooms Ac worked perfectly, comfy bed. The most impressive is the staff always smiling and eager to make our stay comfortable.
Breakfast good as well. Definitely recommend everyone to stay at Sakmut boutique hotel .
6/7
Response from Property: Dear Value Guest,thank you so much for your review of your recently stay at our property, from your feedback we believed that our team enjoying gathering you well.we hope to welcome you again, if should your travel made you return.With Sincerely Sakmut Boutique Hotel Managements
Tigeress
Deluxe King Bed Room
Stayed in Apr 2023
Couples
19 review
5.0/5
Outstanding
Posted on Apr 30, 2023
Absolutely wonderful staff. They were more than happy to do anything for us. The hotel is very clean and no bugs at all. The pool is great and the food is really good. The breakfast had an egg station and plenty of options for us vegetarians! I would highly recommend!
Response from Property: Dear Tigeress,thank you so much indeed for your great review of the Sakmut Boutique Hotel, from this great remark i believed that you were having the wonderful time here.i do hope to welcome you again if should your trip made you return.With Sincerely Sakmut Boutique Hotel
Guest User
Family Suite Room
Stayed in Jan 2023
Family
2 review
3.7/5
Posted on Jan 25, 2023
It's a bit far from the center. It takes 5 minutes by tuk-tuk, but it still feels more cornered than other places, and it's a pity to come with friends because there's nothing around.
The bedding smelled a bit.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you so much for your feedback, I am sorry to hear that the distance made you so much concerned, however we are just around 2 k from pup street and in the safe area, and Tuk Tuk is cost just only 3 dollars.From your feedback about bed smelling we have taken action, but wasn’t feel at the same you have encountered.but we will keeping in observation on them.With sincerely,Sakmut Hotel and Spa, Management
Guest User
Deluxe King Bed Room
Stayed in Dec 2022
Family
1 review
1.0/5
Posted on Jan 12, 2023
I arrived at the hotel early in the morning, and I was so grateful that one of the two rooms was available for check-in, so they took care of unpacking my luggage and going to see the city right away.
Also, it was breakfast time upon arrival, and they allowed us to have breakfast together if we wanted, and the interior design was really neat to suit the tastes of travelers.
It was comfortable and enjoyable during my stay. We strongly recommend to other travelers to stay here.
Original TextTranslated by Google
Response from Property: Dear Value Guest,I am very sorry that we haven’t get full score from you, but from your feedback meaning we believed you were having the wonderful time stay here and happy that our team enjoyed gather together with you well.We hope to welcome you back again if should your travel made you return.With sincerely Sakmut Hotel and Spa Management
Moku75
Family Suite Room
Stayed in Dec 2022
Other
10 review
2.5/5
Posted on Jan 1, 2023
It was good that everyone at the hotel always greeted me with a smile.
The room looked stylish, but when I turned on the air conditioner, the house dust was terrible, so I didn't use it.
There were many negative points such as stains here and there on the sheets and no drainage.
I read other people's reviews and chose it, but there is no next time.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you so much for your feedback shared, from your unhappy experience stayed , Our deepest sincerely apologies to you, that you weren’t made your expectations. We will rectify all points said. We hope to have an opportunity to serve you again in the future.With sincerely, Sakmut Hotel and Spa Management
Response from Property: Dear Value guest,
ขอบคุณมาก ที่ได้มา พักในโรงแรมของ เรา, และคุยดีๆต่อให้กับลูกค้าใหม่,พวกเรา วังว่าจะได้รับใช้ อีกในวันหน้า.
With Sincerely,
Sakmut Hotel and Spa Management
XiaodongtongxueK
Premier Deluxe King Bed Room
Stayed in Dec 2022
Solo travellers
15 review
5.0/5
Outstanding
Posted on Feb 16, 2023
The environment is very impressive, a hotel worth staying in.
Original TextTranslated by Google
Response from Property: Dear Value Guest,Thank you so much indeed for your feedback, and especially your remarkable about great environment.We hope to welcome you back again in the future.With Sincerely,Sakmut Hotel and Spa Management.
Guest User
Stayed in Jun 2022
Family
6 review
5.0/5
Outstanding
Posted on Jun 8, 2022
First, the location is excellent. The surrounding restaurants and supermarkets are very good. Chinese restaurants, Korean dishes, Western restaurants, and Cambodian dishes are all suitable for grades. Second, the environment of the hotel itself is unique, quiet, clean, romantic and pleasant. Third, the hotel facilities are simple and applicable. Fourth, the hotel service is excellent and considerate. This is really the best choice for vacation travel.
Original TextTranslated by Google
Response from Property: Dear Value Costumer,Thank you so much for the experience you share, With sincerely Sakmut Management
Hg0576
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Oct 16, 2024
Sakmut Hotel and Spa in Siem Reap was were we spent our holiday in August this year. This was to coincide with our retirement and wedding anniversary. Equally, we wanted this holiday to be a relax and restful one. Sakmut did not disappoint. We booked the hotel directly and all corespondent went smoothly. The staff at the reception were very attentive and we were received with courtesy on our arrival. This all summed up to make our stay at the hotel a very memorable one. The facilities at the hotel were perfect including the room, pool, restaurant which by the way offers extensive and delicious breakfast. What we enjoyed most the Sakmut was the massage and the hot tub treatment which were a delight. We will not hesitate to recommend or return to Sakmut if we ever had the opportunity of visit Cambodia once again.
Response from Property: Dear Hg0576, Thank you for choosing Sakmut Hotel and Spa to celebrate such special milestones as your retirement and wedding anniversary. We are truly honored to have been part of your memorable experience and delighted to hear that your stay with us met your expectations. It’s wonderful to know that our staff made you feel welcome and that the booking process was smooth for you. We're pleased that you enjoyed the various aspects of our hotel, from the room and pool to the breakfast offerings. Your kind words about the massage and hot tub treatments mean a lot to us, as we take great pride in providing a relaxing and rejuvenating experience for our guests. We sincerely appreciate your recommendation and look forward to the opportunity to welcome you back to Sakmut should your travels bring you to Cambodia again. Until then, Safe travel. With Sincerely Sakmut Boutique Hotel Managements
Guest User
Stayed in Oct 2024
Travel with friends
4.0/5
Very Good
Posted on Oct 30, 2024
Lovely boutique hotel a short distance from the centre of Siem Reap. Very nice rooms and a pool and spa to relax in after a hot sweaty day exploring the temples. There was always a tuk tuk available for the 5 min ride into town ($3 each way). This isn’t 5 star luxury but that isn’t why we came to Cambodia. The biggest asset for this hotel is the staff who were all very friendly and couldn’t do enough to help. Special mention to Seng Sey ha and Pye Pye who made us so welcome and made us laugh.
Guest User
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Oct 29, 2024
A wonderful clean hotel with the friendliest and kind staff. Nice and quiet yet only a 5 minute $3 tuk tuk ride to the busier and mouser town centre. The staff could not do more for you. A lovely outdoor gym area, nice pool and great food. Special mention to Pey Pey who was always laughing and happy to tell me about the local culture and customs. A place I would love to go back to.
Karen Z
Stayed in Oct 2024
Couples
1.0/5
Posted on Oct 14, 2024
Hotel is rated 5 star but should be 2 at the most. They advertise having a gym in reality this a few pieces of rusty equipment outside and a dodgy treadmill pool is ok rooms are very basic with very slippery Lino flooring. Breakfast is ok but didn’t rate the one meal we had at night
Response from Property: Dear Karen Z, Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, and we deeply regret any inconvenience you experienced. Your comments about the gym equipment and room condition have been noted, and we will be addressing these issues with our maintenance team to ensure improvements are made. We take guest feedback seriously, as it helps us enhance the quality of our services and facilities. We're also sorry to hear that your dining experience did not meet your expectations, and we will be reviewing our offerings to better align with guest preferences. We truly appreciate your feedback and would love the opportunity to welcome you back in the future so that we can provide a more enjoyable and satisfactory stay. With Sincerely, Sakmut Boutique Hotel Managements
Jayne A
Stayed in Mar 2024
Couples
3.0/5
Posted on Mar 11, 2024
This hotel was such a disappointment, it is a 4* however (I don’t know how it’s kept that grade, it should be 3* at the most) it is sooo old fashioned , tired and hasn’t been updated in many years. It is like it hasn’t been cared for in a long time. The walls and floors are painted concrete which you cannot tell if they are clean or not. The towels were thin and frayed. The pool area looks lovely however the decking is cracked and dangerous. The pool bed cushions are dirty and stained, the pool towels are frayed. Breakfast was very basic. The staff however are very pleasant and cannot do enough for you.
Response from Property: Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for the aspects of your stay that did not meet your expectations. Your comments are very important to us as they help us identify areas where we can improve. We regret that you found our facilities to be outdated and in need of attention. we assured you that we have been updated some part of our property to ensure a more comfortable and modern environment for our guests. Your observations about the cleanliness and condition of the towels have notified to our team, pool area, and decking have been renovated, We are pleased to hear that you found our staff to be pleasant and accommodating. Providing excellent service is a top priority for us, and we will ensure that our team continues to deliver the best possible experience to our guests. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and to experience what have been improved. Kind regards, Sakmut BoutiqueHotel Management
Laura M
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 18, 2024
This is a great hotel to stay in Siem Reap. The place is very quiet and the hotel is absolutely cozy. The staff is top: professional, kind and thoughtful. The infrastructure (rooms, collective areas, pool and Spa) is very neat and clean. Breakfast is very rich and varied with high quality food. A warm thank you to the staff for making our stay so pleasant! We definitely recommend this hotel!
Response from Property: Dear 573LauraM, We’re delighted you had a great stay at our hotel in Siem Reap. It’s fantastic to know that you found our place to be cozy and quiet and that our staff made a positive impression with their professionalism and kindness. We take great pride in maintaining our infrastructure and ensuring everything is neat and clean. We are happy that you were enjoying the variety of our breakfast set up. We look forward to welcoming you again in the future. With Sincerely Sakmut Boutique Hotel Managements