Central Privilege Hotel

Listen up, folks. I'm not one to trash someone else's reputation, but I have to be honest in my review. Let's start with the positives: a pleasant property in an excellent location, a nice pool, and spacious rooms. However, there's a clear problem with the hygiene facilities and cleanliness in general. There was a terrible smell in the room, and it was hard to get rid of, considering that keeping the patio door open meant losing the little coolness that the awful (noisy and inefficient) air conditioners produced. Unfortunately, the biggest problems arrived on the second night: a blackout throughout the entire hotel at night, leaving us without electricity for about twenty minutes. Once I got back to the room and lay down for a while, I felt an intense itching on my shoulders: a bed bug had bitten me everywhere. I immediately asked for a room change, and in the new accommodation, I didn't find bed bugs in the mattress, but I counted 7 dead ones on the floor in various parts of the room. The hotel probably has an infestation, and instead of changing mattresses, they're just getting rid of bed bugs as they appear with spray or similar methods. But that's not how it works; the mattress needs to be replaced or completely treated with the proper extermination methods. Up until the bed bug incident, I could accept certain shortcomings, contextualizing everything within the objectively low price paid (€12 per night), but the bed bug issue is inexcusable. Furthermore, there was no official apology or offer of compensation for the damage, not even a symbolic one like a complimentary breakfast or something similar.