MAD Monkey Koh Rong Reviews

Response from Property: Thank you so much for the fantastic rating! We're thrilled you enjoyed your stay with us and we really appreciate you taking the time to share your feedback. Thank you for staying with us, and we hope to see you again soon!

Response from Property: Thank you for leaving us your review. We're glad you had a good experience overall and appreciated our location and the variety of social activities that we organize. Mad Monkey is a social and party hostel known for its lively atmosphere. We understand our vibrant atmosphere might not appeal to all guests and we aim to be transparent about this in our online presence to help guests make informed decisions and set realistic expectations for their stay. We've also noted your feedback on the cleanliness and we regret that this aspect fell short during your visit. Our housekeeping team works diligently to maintain all areas. However, with shared facilities, the consideration of all guests plays a role in keeping them tidy between cleaning schedule. We do encourage everyone to be mindful of others and maintain a clean space after each use, and please know that should you find the bathroom needs attention during your stay, our team members are always happy to assist and provide a re-clean upon request. Thank you for sharing your thoughts, and we wish you all the best on your travels!

Response from Property: Hi there, thank you for your rating and feedback! We're happy to hear that you had a great time with us, and you review is much appreciated. It was a pleasure hosting you here, and we hope to welcome you again soon!

Response from Property: Thank you so much for your awesome review and we’re so happy that you loved our hostel. It was an absolute delight having you stay here with our team at Mad Monkey. Wishing you the best for your onward trip!

Response from Property: Thank you so much for the 10/10 rating! We appreciate your kind words and we're so happy you had a blast. We hope to welcome you back for another adventure soon!

Response from Property: Thank you so much for your review, and we're glad you had an amazing time with us. We take all feedback seriously, and your review is much appreciated. We had a great time having you here and we hope you’ll come back to see us again soon!

Response from Property: Hi there, we truly appreciate your kind words! It's fantastic to hear that you had a blast and loved our hostel. Our team is dedicated to ensuring everyone has an amazing and unforgettable experience, and it feels great to see that their hard work is recognized. Thank you for recommending us, and we hope to welcome you back again soon!

Response from Property: Thank you for sharing your thoughts on your recent stay. We're glad you had a great time with us, and your review is much appreciated. It was an absolute delight having you stay here with our team at Mad Monkey. Enjoy your next adventure, and don’t be a stranger!

Response from Property: Hi there, thank you so much for the amazing review! We're so happy you had such a lovely stay with us. Our team strives to provide exceptional service, and it's rewarding to know that they made such a positive impact on your trip.It was a pleasure hosting you here, and we can't wait to welcome you back for more amazing memories!

Response from Property: Hi there, we loved having you stay with us - it was a pleasure getting to know you. Thanks for choosing Mad Monkey. Safe travels!

Response from Property: Hi Amandine, we loved having you stay with us - it was a pleasure getting to know you. Thanks for choosing Mad Monkey. Safe travels!

Response from Property: Thank you for sharing your review. We're sorry to hear that your experience was disappointing and fell short of your expectations. Maintaining high standards of hygiene is paramount in hospitality, and it's concerning to learn that this aspect fell short during your visit. Our housekeeping team works diligently to keep all areas clean. As it is a public/shared space, an additional factor could be how the other guests keep the area tidy. We do ask everyone to be considerate and we are hoping that everyone will maintain the tidiness as a courtesy. Should you need a reclean, our team members would be more than happy to clean the area for you once again.Please accept our sincere apologies for any inconvenience caused. We genuinely appreciate your feedback as it helps us continually improve our service and enhance the overall guest experience. Thank you once again and we hope all the best on your upcoming travels!

Response from Property: Hi there, we are sorry to hear that your impression of us did not meet expectations. We understand how our price point may look costly, but our menu prices are based on the high-quality products we are using. We maintain competitive pricing, especially when compared to larger hostels that provide similar services. Additionally, we continually review our pricing to ensure it remains fair to our guests, even as we face the unique challenges of operating on a remote island, where the logistics can be costly. Thank you for understanding, and safe travels!