The Haven by JetQuay is located in Changi Airport Terminal 3, Singapore. Nestled on Level 1 at the Arrival Hall, The Haven allows guests access to a 24-hour front desk and snack bar. Departing passengers or non-travellers may proceed to the lounge directly, while arriving or transiting passengers must clear immigration and baggage retrieval process before proceeding to the lounge. If a guest passes immigration, he or she will not be allowed to pass through security. Free Wi-Fi access is available.
Usage of the nap room includes access to an external bathroom with rain shower facilities. Room guests are entitled to use the business area with access to computers. Reading materials are aplenty. Other facilities offered at the property include a kids' corner and a complimentary snack bar.
The Haven is easily accessible from Terminal 1 and 2 with the free skytrain service which operates from 5:00 to 2:30 daily. It takes approximately 4 minutes between terminals via skytrain, with an average waiting time of up to 3 minutes.
From Terminal 1, please take the skytrain in the public area of the departure hall to Terminal 3
From Terminal 2, please take the public area skytrain from departure hall to Terminal 3. Alternatively, guests may take a 5-minute walk via the mezzanine-level link-bridge above the MRT station.