On the first night of my stay, both lights in the room were broken, making the whole place feel uncomfortably dim. I reported it to the front desk, and they moved me to a lower-grade room. Although the lights worked there, the overall cleanliness was quite poor (mainly because it was very old, showing almost no signs of recent renovation, only the lobby looked new).
On the second day, they told me that the lights in my original room could be fixed, but they didn't have any similar rooms to swap me into, and the windows were tiny. My other option was to stay in the lower-grade room (without a refund for the price difference). I couldn't accept this, so I took my luggage and left, considering changing hotels.
In the afternoon, the hotel informed me that a room had become available, and it was the best they could offer me. So, I returned to the hotel to see the new room. It was indeed much better than my previous room; at least it was bright. However, the chair was very old and dirty, so much so that I had to put a bag on it before sitting down. The air conditioner was also covered in dust.
Overall, the check-in experience was absolutely terrible, the worst hotel I've ever stayed in across so many countries. Hotels in Singapore at the same price point have all been significantly better than this one. However, the gentleman at the front desk did try to find me another room, which prevented me from having to switch hotels entirely.
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