Hotel Boss Reviews

Response from Property: Dear Guest,Thank you for your outstanding 10/10 review and for your wonderful recommendation of Hotel Boss.We are delighted to know that you enjoyed our convenient location, excellent breakfast, and found your stay to be great value for money. Most importantly, we are truly honoured by your kind recognition of Felicia from our Reservations team, Fong from our Front Office team, and Gernold from our Housekeeping team. Your compliments on their service, professionalism, and efficiency will certainly be shared with them, as they will be thrilled to know they made such a positive impact on your stay.Thank you once again for your generous feedback. We sincerely appreciate your recommendation and look forward to welcoming you back to Hotel Boss on your next visit to Singapore.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Guest,Thank you very much for your outstanding 10/10 rating and for taking the time to share your detailed feedback.We are delighted to know that you appreciated our convenient location, with Lavender MRT within walking distance and easy access to Bugis via bus.We appreciate your comments regarding the room size and lighting. We understand that the room may have felt smaller than expected. We strive to be transparent by providing the room dimensions and details of each room category prior to booking, allowing guests to select an accommodation that best suits their needs. Your feedback regarding the room lighting will also be shared with our relevant team for review.We are pleased to know that, aside from these points, you found everything satisfactory during your stay.Thank you once again for your valuable feedback and for your perfect rating. We hope to have the pleasure of welcoming you back to Hotel Boss in the future.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Xian Shung Cheong,Thank you very much for your outstanding 10/10 rating and for sharing your kind feedback.We are delighted to know that you had a great stay at Hotel Boss and that Fong was helpful in assisting you with the check-in guidance. We are especially pleased that he was able to accommodate your request for a two-hour extension to your check-out time, making your stay more convenient.We will certainly share your kind recognition with Fong, as your appreciation is a wonderful encouragement to him and our team.Thank you once again for choosing Hotel Boss. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Sabine,Thank you very much for taking the time to share your feedback and for rating us 8.5/10.We are delighted to know that you had a great stay with us and enjoyed our convenient location, with easy access to the nearby MRT, bus stop, and a variety of great food options. We are also pleased that you were able to enjoy the sunny weather during your visit.We appreciate your understanding regarding the room size and are especially happy to hear that you plan to return again next year. We look forward to welcoming you back to Hotel Boss and making your next stay another enjoyable one!Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are pleased to know that you found our location convenient and appreciated our proximity to Lavender MRT station, as well as the convenience store located within the hotel.Regarding the amenities, please note that complimentary bottled mineral water is not provided in line with our sustainability efforts. However, each guest room is equipped with a filtered drinking water dispenser for your convenience. We appreciate your feedback regarding the other amenities provided and will take your comments into consideration as we continue to enhance our guest experience.Thank you once again for staying with us. We hope to have the opportunity to welcome you back again.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Jesus,Thank you for taking the time to share such detailed and constructive feedback following your stay with us.We are pleased to know that you enjoyed our convenient location, easy access to public transport, nearby dining and attractions, as well as the views from our higher floors. We are glad that Hotel Boss provided a good base for exploring Singapore.We also appreciate your detailed suggestions regarding the breakfast selection. We understand your preference for a broader variety of international and local options, including Singaporean favourites, Western breakfast items, fresh fruits and salads, while continuing to offer popular Indian dishes. Your comments are valuable and will be shared with the relevant team for consideration.We truly appreciate your feedback and are pleased to know that you see the potential for Hotel Boss to further enhance the guest experience. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay in the future.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We sincerely apologise for the disappointing check-in experience you encountered during your stay.We are particularly concerned to learn that you waited approximately one hour from your arrival at 20:10 hrs before receiving your room. We understand how frustrating this would have been, especially after your arrival, and we regret that the check-in process was not handled more efficiently.We are also sorry to hear about your interactions with our Front Office team and Duty Manager. Our guests should always be met with patience, professionalism and a genuine willingness to assist. We take your comments regarding the attitude and handling of the situation seriously and will review this with the relevant team.Perhaps you would be willing to write to us directly with your booking number, so that we may look into the circumstances surrounding your check-in in greater detail and address the matter appropriately with the team.We sincerely regret that we fell short of the level of service you expected from Hotel Boss. Thank you again for bringing this to our attention, as your feedback provides us with an opportunity to improve.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Tania,Thank you very much for your amazing 9.5 rating and for sharing such a wonderful and detailed review.We are delighted to know that you enjoyed your stay and appreciated our convenient location, with easy access to shopping, tourist attractions, the bus stop right outside the hotel and Lavender MRT station just a short walk away. We are also pleased that you enjoyed the air-conditioning throughout the hotel, especially in Singapore's warm and humid climate.It is wonderful to hear that our friendly and helpful staff, including our Front Desk and Porter teams, made you feel well taken care of during your stay. We are especially grateful for your kind recommendation and for highlighting that the room size is accurately presented prior to booking.Thank you once again for choosing Hotel Boss. We truly hope to welcome you back to Singapore and Hotel Boss for another memorable stay in the future!Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Guest,Thank you for sharing your feedback and for rating your stay 8.5/10. We are pleased to know that you found the hotel clean and enjoyed our convenient location, with easy access to Arab Street, Sultan Mosque, and other nearby attractions.We are especially delighted that you enjoyed the views from your room, including the scenery of Arab Street and Gardens by the Bay. It is wonderful to know that these aspects added to your overall experience.We truly appreciate your kind feedback and look forward to welcoming you back to Hotel Boss for another enjoyable stay.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear Guest,Thank you for your wonderful review and for taking the time to share your experience at Hotel Boss.We are delighted to know that you found your room nice and that the space was comfortable for your stay. It is also wonderful to hear that you enjoyed our convenient location near Bugis and that many of Singapore’s attractions were easily accessible from the hotel.Thank you once again for your kind words. We look forward to welcoming you back to Hotel Boss on your next visit to Singapore.Sincerely,HidayahHotel Boss Team

Response from Property: Dear Guest,Thank you for taking the time to share your detailed feedback following your recent stay with us.We are truly sorry to hear that your family’s National Day Parade viewing experience was affected by the television signal interruptions. We understand how disappointing and frustrating it must have been, especially when the room was booked specifically for this occasion. We also apologize that the issue persisted despite our technician attending to the room.During major live broadcasts such as the National Day Parade, television signal disruptions and pixelation can occasionally occur due to fluctuations in the live broadcast feed. We experienced similar reports during the event, and we understand that this did not make the viewing experience any less disappointing. Nevertheless, we sincerely regret that we were unable to resolve the issue fully during your stay.We also apologize for the noise from neighboring rooms and the water seepage from the bathroom ceiling, which disrupted your rest. Your comments have been shared with our maintenance team for a thorough inspection and with the relevant departments for follow-up.We are grateful for your kind remarks regarding our breakfast, cleanliness, and convenient location. Your feedback is important to us, and we appreciate you bringing these matters to our attention as we continue working to improve our facilities and guest experience.Thank you once again for staying with us. We hope to have the opportunity to welcome you and your family back for a more enjoyable and seamless stay in the future.Sincerely,HidayahHotel Boss Team

Response from Property: Dear Heidinglayas,Thank you for taking the time to share your wonderful feedback following your recent stay with us.We are delighted to hear that you enjoyed our convenient location near Mustafa Centre and found it easy to get around the area. We are also pleased that you found your room clean and that you had a good overall stay with us.We appreciate your feedback regarding the room size. At Hotel Boss, we strive to be transparent with our guests, and the room sizes are stated on our major booking platforms to help guests make informed decisions prior to arrival.Thank you once again for your kind comments and support. We look forward to welcoming you back to Hotel Boss on your next visit to Singapore.Sincerely,HidayahHotel Boss Team

Response from Property: Dear Guest,Thank you for your wonderful review and for giving us a perfect score.We’re delighted to hear that you enjoyed our convenient location, with easy access to both the bus station and MRT, and that you found your room clean, comfortable, and well maintained.Your special mention of Yen is especially appreciated. We’re so pleased that her kindness, professionalism, and warm hospitality made such a positive impact on your stay. It’s wonderful to know that she was able to arrange an early check-in and a room with a beautiful view, helping to make your trip even more enjoyable. Your kind words will certainly be shared with her, and we’re sure they will be encouraged by your recognition.Thank you for your recommendation and for choosing Hotel Boss. We truly look forward to welcoming you back on your next visit to Singapore.Sincerely,Hidayah | Hotel Boss Team

Response from Property: Dear PreciousA.,Thank you for taking the time to share your wonderful feedback.We’re delighted to hear that you had a great stay with us and enjoyed our convenient location near Lavender MRT Station, the beautiful view from the poolside, and the easy accessibility of the hotel.Your special mention of Nelson is greatly appreciated. We will be sure to share your kind compliments with him, as he will be encouraged to know that his friendly service made a positive impact on your stay.Your perfect rating means a great deal to our team, and we truly appreciate your support. We look forward to welcoming you back to Hotel Boss on your next visit to Singapore.Sincerely,HidayahHotel Boss Team