Note: The bigger swimming pool you see online is only for CLUB members only. I wish the trip could have stated that before we booked. You will be unable to access the level for club members via the lift.
Cleaniless is great. Housekeeping Jennifer is great. She replenished bathrobes and slippers once she has seen that they are used.
Location: convenient to get to most places. There is a mall called 100am just diagonal to the hotel, you can get everything you need there. NTUC can also be found within walking distance.
Reception is on the 12th floor. If you're non-club member, you have to take separate lifts from your hotel floor to 12th, then change lift to get to 1st level.
Communication in Oasia is quite disastrous. Upon check-in, we were told that our stay came with breakfast. However on the morning of the day after, the breakfast area at 1st level told us that we did not have breakfast inclusive in our booking.
Secondly, we also requested late checkout which they gave to us complimentary (1.5h after the default 12pm checkout)
About 1215pm, they called us in the hotel room, asking if we would like to extend our stay as we have not checked out. After telling them that we requested a late check out, the person asked if we have already told the front desk about it. Why is there a mismatch of information between staff? This should be improved.
Overall I still enjoyed my stay. Hotel is spacious and the gym is also kept clean. The swimming pool is closed up (there is no view at all) -located on the 27th floor. I think the pictures sprawled around in google especially once you search up Oasia Swimming Pool, should be emphasized that THAT one is only for club members. I would have paid the extra if I knew that beforehand.